Date Received: 2023-11-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: They did not warn that a hold would happen during the transaction and as soon I clicked send it put a hold for a week, then the date changed to later and then they did not deliver on the promised date. I have not received my {$1000.00} yet
Company Response:
State: ID
Zip: 836XX
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX live ( the Fraudsters ) with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal andoutright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of the client losses to gains. Money was transferred to the fraudsters in the total amount of XXXX XXXX, of which XXXX USD was transferred from my wallet - utilizing their services. When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether PayPal did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of PayPals custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether PayPal promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether PayPal was in compliance with its ownpolicies and procedures ; ( v ) whether PayPal owed duties to myself, what the scope of those duties was, and whether PayPal did not uphold those duties ; ( vi ) whether PayPals conduct was unfair ; and ( vii ) whether PayPal has within its power the ability to, and should, compensate me for the harm that has befallen me. Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a XXXX eye to known facts pointing to a real possibility that their customer is being scammed. In other words, PayPal must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer. Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way XXXX be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that PayPal did not foresee the fraud and disregarded even the most obvious dangers in this respect. Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past. Apropos of the fluidity of the concept of reasonableness, all PayPal has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one- inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience. PayPal is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is : particularly vulnerable, or if the possibility of fraud was serious or real, not just suspected. There are some recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse ; and gives guidance on how to recognize customers who might be at risk, how to assess the potential risks to the individual, and how to take the necessary actions to prevent or minimize financial harm.
Company Response:
State: FL
Zip: 32548
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: Company abused it's relationship with me to violate FCBA & collect money not due based on a SR22 violation of statute of limitations from 2021 creditor sent account to collections in XXXX when I own my own property
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: To whom it may concern, I am writing to address a deeply concerning issue regarding the suspension of my Venmo account, which has left me both frustrated and bewildered. To provide context, my original inquiry regarding the initial suspension was made on XX/XX/XXXX, and the ticket number for that concern is XXXX. I was grateful to receive a response on XX/XX/XXXX, after my concern was escalated, indicating that my account had been reinstated. However, my relief was short-lived as I received yet another email today, informing me that my Venmo account has been suspended once again. This recurring issue has left me bewildered and distressed. I want to emphasize that I have consistently adhered to Venmos User Agreement and have never engaged in any activity that would warrant an account suspension. I firmly believe that this latest suspension has occurred in error and should not have happened.
Company Response:
State: MA
Zip: 01108
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I made a payment with PayPal. I partly paid with my PayPal balance and partly paid from my debit card. I sent it to the wrong email and requested a refund. The user sent the refund but it was never sent to my debit card. The bank says theres no record of the transaction. I would like the money refunded promptly.
Company Response:
State: NJ
Zip: 07030
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PayPal deducted money from my paypal account on XXXX XXXX without authorization also PayPal hasn't not proof the acceptable user policy that was violated. XXXX XXXX XXXXXXXX
Company Response:
State: CA
Zip: 92335
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Friday, XX/XX/XXXX I was the victim of a scam operation and paid XXXX to a compromised Venmo account from my own Venmo account. After discovering it was a scam, I reached out to Venmo support the following day ( XX/XX/XXXX ) to let them know it was fraudulent activity and to discharge the balance from the scam account, as it had not yet been transferred out of Venmo or charged to my bank. Their support sent me an automated reply instead of actual help, so I submitted an escalated request, which I got a response to asking for details on the transaction. These I provided. The case was sent to an anonymous " account specialist '' who did not reply until XX/XX/XXXX. By this time, I was worried that they would not respond in time and had reached out to my bank to put a stop payment on the charge, which was done successfully. When Venmo " account specialist '' replied, they said only that they couldn't put a stop payment or any mediation effort on the transaction, even though the balance had not been yet transferred out of the fraud account. I informed them I had put a stop payment and to clear the balance on the fraud account and disallow it from being transferred out, at least until they could investigate. They responded they could take no action. I responded by asking if they could explain what would happen since my bank had blocked the charge, and they responded only with " Venmo Help You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hello XXXX, If you have additional questions, please contact our Support team by visiting https : //venmo.com/contact-us/, chatting in from our mobile app ( M-F 24 hours a day ; XXXX XXXX EST ), or calling ( XXXX ) XXXX ( XXXX, XXXX EST ). Regards, Account Specialist '' This not only did not help, but took valuable time away from understanding the situation before further action. The evening of the XXXX, the scammer transferred the funds out of the fraud account, and I received a notification from Venmo : " Your payment could not be funded by your bank account ... Reason from your bank : " Payment on this item has been stopped '' Don't worry, we covered you and [ scam account ] has the funds. Please pay {$250.00} for the transaction. Please know that your Venmo account has been frozen ( you can not send payments or transfer funds to your bank ). '' Venmo clearly covered a charge against my wishes and advisement, even with a clear indication that the reason the charge did not go through was from a bank freeze, which I had notified them of in advance of the transfer. I called their support and was told by an agent there was no dispute path to take, and I had to clear my balance with them. I provided advance notice to Venmo through multiple channels to inform them not only of a scam, but of a block on the payment and they failed to flag the account, halt the transaction for investigation, or indeed provide any information until funding the transfer themselves and immediately demanding repayment, with no recourse or investigation.
Company Response:
State: UT
Zip: 84107
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Other service problem
Subissue:
Consumer Complaint: Paypal placed a permanetly limited on my paypal account with email linked XXXX on XX/XX/2023, and refused to lift the limition on my account so my funds got stuck in there for 180 days and refused to help me to refund the money back to the sender as well.The paypal available balance i have which it's XXXX XXXX who sent it to me and I asked to refund money back to her but paypal refused to do so.
Company Response:
State: TX
Zip: 78758
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have a Paypal Business Debit card account with 2 unique cards attached to the account. One for me and one for my wife. I have had 2 separate strings of incidents in the past 6 months, where I have had fraudulent charges on the account. Paypal does not offer live support as they used to, and both times, I have put a lot of time into trying to report fraudulent charges that I see occurring in real time ( auto email confirmations ), where it is impossible to communicate to Paypal within a reasonable timeframe. Maybe next day or days before getting a return communication. Both incidents, after investigations, it was determined that the charges were-in fact fraudulent and my account credited. Both times, it was I who locked my card after the occurrences and requested a new card. After the second, most recent incident, I replaced all of the merchants using my Paypal account with other methods, namely creating unique virtual credit card numbers for each merchant ( using a credit card I've had for decades ), in order to find the perpetrator, in case the fraud is occurring from one of my merchants. Also after the second new card was shipped to me ( and new exp date card shipped to my wife ), I refuse to activate them, so my Paypal is not being used by me at all at this time. Still, I get strange messages from Paypal, warning me of unusual activity on my account, with no way for me to contact a human being who will explain what might be happening. The only thing that I have been doing in my account is clicking the " Close My Account '' button, where I then get an error message directing me to the most recent fraudulent charge, say that " Open Issues '' must first be resolved. The issues have all been resolved, including the issue being pointed to in this error message, AND, I have an email from Paypal telling me so. SO now, DAILY, I get suspicious activity warnings from Paypal and they are not hearing me. They are most certainly not talking to me. All communications from me have to go through a a chat secured with a pin code, where each time, someone different responds with some generic response. So they have now locked me out of my account and are telling me that nothing further can happen until I provide different forms of identifying documentation. My problem with complying with this is, I am STILL not speaking to a human being. They apparently have not created a proper case out of this and the people writing back through the secure chat are different each time, and I am not even certain that they are human. So, being that I was first throughout ALL OF THIS in communicating fraudulent activity on my account, and disagree completely with how they are supporting it, and not to mention -- where are these attacks coming from?, and they KEEP HAPPENING, and the suspicious activity ( according to Paypal ) with no particular descriptive apparently keeps happening, I have no choice but to consider Paypal a security risk. Again, Paypal has demonstrated very clearly to me that their platform is a security risk, and I will NOT provide documentation to close this account, CERTAINLY without speaking with a human being. I do not need the platfor any longer. And I do not trust it with my personal data. They need to close my account.
Company Response:
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I tried opening a Venmo account ( for my friends birthday - as advised by my friends )- and I filled in information - including my credit card information. Then a program popped up saying I was to pay {$50.00} per month to watch programs! I didnt sign up for this. My goal was to send a friend {$50.00} for her birthday- as my friends suggested that I use this program. I have never used it before. Now Im worried that I gave my credit card information to this company- which I think might be fraudulent. How stupid was I? Please advise. Sincerely XXXX XXXX XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A