Date Received: 2023-11-09
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: " Venmo '' is a company that appears to be owned by " PayPal. '' The Venmo website states : " Venmo is a service of PayPal , Inc., a licensed provider of money transfer services ( NMLS ID : XXXX ). All money transmission is provided by PayPal , Inc. pursuant to PayPal , Inc.s licenses. XXXX PayPal , Inc. '' Venmo is utilized by many people, especially small business owners, to receive money. One of these small business owners sent me their Venmo link, where I attempted to pay them. The Venmo app failed to work, and I contacted Venmo customer service. Instead of receiving help, my account was suspended and then frozen. This experience is commonplace amongst Venmo customers, according to countless online reviews. See here for some of those reviews XXXX XXXX XXXX XXXX I decided I wanted nothing to do with Venmo and demanded that Venmo permanently delete my account and all associated data. Venmo has not done so. I have multiple emails proving this.
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: The person received there items. There a scammer trying to get XXXX back for items they received and PayPal believes them. Where is the proof that they never got any items. No one can come up with proof for me to see. Scammer is not getting money back unless they send the items back. If you don't have the items you get nothing back. I am not responsible for paying a XXXX back to a scamming frauder
Company Response:
State: NY
Zip: 143XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Opened a Venmo account on XXXX, XXXX XXXX. Later that same day I had received an email from Venmo that my account has been suspended for " unusual activity linked to your Venmo account which may be in violation of our user agreement '' I requested for what reason, as I had just opened the account and did nothing else. So I do not know why I'm being affected as I did completely nothing besides opening my account. Venmo inquired to receive a valid picture ID, which I sent them and the request was denied and the account is still restricted.
Company Response:
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent {$300.00} on XX/XX/XXXX through " friends and family '' at PayPal ... ..PayPal responded that the recipient received the money. When the recipient tried to collect, the recipient reported that PayPal froze their account. I contacted PayPal, who responded because I sent through friends and family, there was no fraud claim ability on my part. PayPal did not answer me when I asked if the recipient 's account was frozen.
Company Response:
State: OH
Zip: 43220
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/2023 I received a Venmo transfer of {$1000.00} to my Venmo account. This {$1000.00} is child support. On XX/XX/XXXX I tried to transfer this into my bank account. It would not transfer. A couple of hours after that, ( Meaning hours in the middle of the night ) I woke to my Venmo account being suspended. I received an email from Venmo stating that my account had been frozen and that I needed to provide proof of identification. I immediately emailed a copy of my government issued driver 's license. I did not hear back from Venmo until XX/XX/2023 stating that my account has now been deactivated due to activity that is in violation of their user agreement. Upon reading through their entire user agreement policy I found nothing that demonstrated any actions by myself that was in any violation. Venmo did not provide any description of violation. I have sent numerous emails to customer service for an explanation and a request to release my child support money. I have called their customer service number which only allows you to use automated prompts but not speak to anyone. I have sent emails each and every day requesting my money as well as an explanation from Venmo. I receive the same emails from different " team members '' from Venmo stating the same " copy and paste '' responses or automated responses.. I do not use Venmo regularly and when I do it is consistent and with the same people or local community events. I have received child support through Venmo. This has created an extremely stressful situation for myself and my family. I am not certain how Venmo can hold {$1000.00} of my money. This money on all accounts is legally my money, my child support money. I am in great need of this money. After doing a tremendous amount of research on the Venmo company it has been brought to my attention that this is something they have done to thousands of customers. How is this legal? The fact that they have no means of speaking with a live customer service representative screams " scam '' to me. How is this not criminal? Venmo has created a major issue in a household. I have filed complaints with the XXXX XXXX XXXX and after seeking legal advice it was recommended that I file a complaint with CFPB. This is now my third step to retrieve my money. I have contacted legal assistance on this matter as well, Venmo needs to return my {$1000.00} immediately. This is child support!
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I own a XXXXXX/XX/XXXXXX/XX/XXXXA customer yesterday, XX/XX/XXXX, placed an order and used PayPal to check out for the amount of {$74.00}. I received an email from PayPal to complete my business account. I completed that as requested. I then received another email from PayPal stating I need to add in my personal email address which is tied to the payment in XXXX. I did as requested. Then today, XX/XX/XXXX, I got an email stating I need to update info and my account is on hold. I logged in and it asked for my license/ ID, which was not requested during setup. I added that info. After uploading that, the very next screen said my account is suspended. No reason why. I can not access the funds that were sent to me. Customers can no longer use PayPal on my website. I called on XX/XX/XXXX and spoke with XXXX. She said she could appeal for me and could not see why this occurred. She did the appeal and said it may take 5 business days to get an email about the decision. She gave me a reference number or case number of XXXX.
Company Response:
State: NC
Zip: 27858
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Tried to reach VENMO for months now, today XX/XX/XXXX chatted online as they refuse to call you for help. If you dont have a computer or latest tech they refuse to provide assistance as they need service for any individual and issues are not always noted on their chat as with my situation. They are constantly running scams to keep customers funds by telling them to go online when u have no options to transfer funds or get access to funds. They have been holding XXXX of my money for over 3 months and refuse to assist but send useless auto messages pertaining to something different. I want access to my money immediately, when I try to transfer the option doesnt come up, or I will get a message wrong code as its not. They refuse to assist. The ph no they give u is useless and nothing but a reject recording to take u right back to chat or email. COMPLETE SCAM
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account, associated with the email address XXXX. Firstly, I believe that this limitation may have been imposed in error. I have diligently adhered to all PayPal policies and guidelines since opening my account. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. I kindly request PayPal to thoroughly re-investigate my case. I believe that a careful review will reveal that I have not violated any PayPal policies or terms of service. My account history should attest to my commitment to maintaining a clean and compliant PayPal account. I understand that PayPal takes security and compliance seriously, and I appreciate the need for vigilance in protecting the platform and its users. However, I firmly believe that this limitation may be a result of misunderstanding or incorrect information. I kindly ask for your prompt attention to this matter. My PayPal account plays a crucial role in my financial transactions, and its permanent limitation has caused me significant inconvenience. I am more than willing to provide any additional information or documentation necessary to facilitate the review process. Please let me know if there is any specific information you require from me. In conclusion, I respectfully request PayPal to re-evaluate the limitation on my account and, if possible, to restore it to full functionality. I am committed to resolving this matter amicably and in full compliance with PayPal 's policies. Thank you for your time and consideration. I look forward to a prompt response. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I made my first payment to XXXX and to XXXX XXXX of {$68.00}. On XX/XX/XXXX I made a second payment of {$35.00} to the same place. The former was for XXXX shirts and the ladder was for a hat. I never received either of them. I do not believe XXXX to be a scammer but I do think there was negligence as there are other people who have said they didnt get their orders as well. I tried contacting literally every where during the time period I could dispute. They would always redirect me to another place. Keep in mind I was a CHILD. I was XX/XX/XXXX and didnt know how to do those kind of things so you can imagine what its like as a kid to not be heard out trying to figure out what happened. I am now XXXX going on XXXX and still do not get a fair case because no one has helped me at all. Please contact paypal, XXXX, XXXX to get my refund. Its all I ask for.
Company Response:
State: NJ
Zip: 08816
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Scammer was pretending to be one of my friends on XXXX selling a car. They asked for {$400.00} to hold the car so that noone else could place an offer. I sent the money via XXXX but XXXX said there was an issue processing the transaction. After I told the seller the transfer had failed they called with an accent and asked for an XXXX gift card. This is when I realized that my friends XXXX account had been hacked and this was a scam. I filed a dispute with venmo which came back as denied because I " sent money to the wrong account ''. I advised them that it was not sent to the wrong account, but that the seller had misrepresented themselves as someone I know. Even though XXXX had told me the transaction wasnt able to be processed, it had cleared from my venmo account which means the transactio had truly processed. I tried to explain to Venmo that they had violated regulation E but they denied my claim.
Company Response:
State: WA
Zip: 990XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A