Date Received: 2023-11-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have an ongoing dispute with PayPal. I had some unauthorized transactions that came off my account. The company claims I am being refunded, but I have been told multiple conflicting stories. I also would like to mention that the California Attorney General is involved now as well. Now as of late Paypal will not respond to any of my e-mails. I need Paypal to explain to me where the refunds are. When I will be receiving the refunds as well. I am attaching several messages from several different departments where Paypal says the case XXXX has been updated from authorized to unauthorized. The only reason I am writing this is because it seems some other agents are not knowledgeable and saying I am not being refunded. None of these are refunded to my account. Not one. Also attached is messages from the merchant that I have never had an account with them. Case details Case ID : XXXX Date reported : XX/XX/2023 Transactions refunded XXXX XXXX XXXXXX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XXXXXX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - XXXX XXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XXXXXX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XX/XX/XXXX, Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XX/XX/XXXX XXXX Payment - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX CRYPTO.COM XX/XX/XXXX, XXXX - PayPal Debit Card Transaction ID : XXXX - $ XXXX XXXX XXXX XXXXXX/XX/XXXX, Payment XXXX PayPal Debit Card Transaction ID : XXXX - $ XXXX
Company Response:
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX Subject : Complaint Against PayPal for Unfair Practices and Withholding of Funds Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against PayPal, the online payment platform, for engaging in what I believe to be unfair practices resulting in the deliberate withholding of my funds. This situation has caused considerable distress and appears to be a systematic effort by PayPal to retain funds and impose unwarranted charges. Here are the details of my complaint : Account Freeze and Fraud Claim : After adding a new card to my PayPal account to reflect updated information, consistent with my account details, PayPal froze my account, alleging fraudulent activity. I provided extensive documentation, including my passport, driver 's license, a copy of the added card, and a current bill, all of which were refused by PayPal. Unjustified Delay : Despite my compliance with their request for additional information, PayPal insisted on a 72-hour waiting period, which concluded yesterday. However, I have yet to regain access to my funds, and they are now proposing charges for the release of my own money. Financial Imposition : PayPal is demanding fees for releasing my funds, compounding the situation with an additional charge for the transfer. This imposition is not only unjustified but adds insult to injury, as I am being penalized for attempting to access my own funds. Deceptive Practices : I would like to highlight that I do not typically use PayPal due to their reputation for deceptive practices. Unfortunately, in this instance, I had no alternative payment option due to a transcription service that exclusively accepts PayPal payments. I request that the Consumer Financial Protection Bureau investigates this matter thoroughly to determine if PayPal is engaging in deceptive practices and withholding funds from consumers in an unjust manner. Enclosed are the relevant documents, including my correspondence with PayPal and proof of identity, to facilitate your investigation. I am willing to provide any additional information necessary for a comprehensive assessment. I trust that the Consumer Financial Protection Bureau will take prompt and effective action to rectify this situation and ensure PayPal 's adherence to fair and transparent financial practices. Thank you for your attention to this matter, and I look forward to a favorable resolution.
Company Response:
State: KS
Zip: 66030
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Dear Sir/Madam, I received {$90.00} from a friend today to my PayPal account which is XXXX. However, PayPal charged me {$3.00} for this transfer so I received {$3.00} less from the original amount. I called to complain and XXXX representatives were very rude and they said they could not refund the money back to me. PayPal is ripping off customers like me by charging excessive fees. I was supposed to receive {$90.00} and they took {$3.00} from my account. They did not give me any information about this fee and I was not aware that PayPal charges any fee for incoming payments. I demand to receive {$3.00} back from PayPal and they should stop charging us excessive fees. Regards, XXXX XXXX
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23 I was a victim of a XXXX scam. I had thought I was purchasing a lawnmower and made XXXX payment installments via Paypal - one to hold the item and the other for delivery. Moments after the final payment was sent, communication ceased. I attempted to cancel the transaction ( same day ) on Paypal and could not. I also tried to contact them, and could not. Unable to reach Paypal, I contact my XXXX banks ( I used XXXX because I had to split the payment ) - XXXX and XXXX XXXX. I also contact my local Police Department fearful of the money loss and also that the scammer had my physical address and knew I was not at home at the time. I have received a debt notice from Paypal and have not been able to discuss this fraud with anyone on their end. I have called numerous times on different days. Attempted to use their chat messenger which is an autobot that sends back to FAQ. I'm at a loss. The transactions were for XXXX and XXXX.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My PayPal account email : XXXX PayPal case ID : XXXX XXXX never received a package from the seller from XXXX paying through PayPal. The package was worth {$810.00} USD total and XXXX told me to settle the case via PayPal. The package was supposed to arrive on XX/XX/23. The seller did not require a signature upon delivery, and the package was only insured up to {$100.00} per USPS. I have attached screenshots of my communication with the seller in an attempt to ask for a refund and resolve the issue. Seller did not provide me a refund and the issue was not resolved. Initial USPS case ( case # XXXX ) was closed with USPS unable to find my package or resolve the issue. USPS customer service representative I called on XX/XX/23 recommended I reach out to PayPal to resolve this issue. USPS started a new case ( case # XXXX ), but the representative stated, due to the package only being covered {$100.00}, I should file a claim with PayPal. I have called PayPal at least 4 times since filing my claim and the representatives refuse to resolve my issue. PayPal 's policy states that, for any item over {$750.00} USD, a signature upon delivery is required for " Proof of Delivery. '' The seller in my case did not do this, and I still have not found my package despite checking around my apartment complex and calling USPS multiple times. Thus, there is no " Proof of Delivery '' per PayPal guidelines. One PayPal representative told me the case would be resolved during the first week of XXXX. It is now past that and nothing has been resolved. Another PayPal representative stated that they contacted USPS, but USPS would not provide them any information as the USPS investigation is separate from PayPal. Therefore, PayPal using USPS as an excuse to delay resolving my case is not valid. PayPal is refusing to work with me to come to a resolution for my case, as they have provided me no updates at all outside of me calling them. I demand a refund from PayPal.
Company Response:
State: TX
Zip: 77550
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Email indicating that I was going to be billed nearly {$500.00} for XXXX XXXX and if I didnt want it to call the phone number. It was so realistic that I felt I had to respond. I have a XXXX XXXX and should have been smarter. I terminated The call and the fraudulent party continued to ring my phone, they finally gave up after about 15 minutes of calling and I had blocked each call. Weve insured we have not suffered any financial losses. My wife is at our bank and will change all the logins and passwords and our bank is closing the accounts involved and creating new ones. I send this in good faith that it might provide some additional piece of information to help catch these people. My number is ( XXXX ) XXXX. Thank you XXXX XXXX XXXX
Company Response:
State: PA
Zip: 17011
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal and XXXX have siphoned my {$8400.00}.
Company Response:
State: IL
Zip: 60565
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Supposedly through XXXX XXXX I was purchasing several tickets to an upcoming XXXX game in XXXX Az Monies were transferred Through Paypal Never recieved tickets or confirmation. From what I can get out of this situation is under the guise of some poor ladies name in XXXX these XXXX were advertising tickets that did not exists, it took me a while to realize what was going on and that I had been XXXX... Too late for my situation, just very sad that organizations like XXXX XXXX and Paypal put up with this kind of XXXX. Hoping some thing can be done to stop this kind of robbery on web sights that are supposed to be trustworthy Thank You Sincerely XXXX XXXX
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX XXXX XXXX on XX/XX/2023 stating that I owe a debt to PayPal in the amount of {$110.00} I have never taken part in any transaction via PayPal for {$110.00}. Additionally, there is no proof of any transaction for that amount in my PayPal history. This is a fraudulent claim.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/, i received an email that may account in Paypal was permanently limited. I dont know why. I message them, email and call and they say that violate their acceptable use policy. Result of that, i will no longer use their services as they said But on XX/XX/XXXX, i received an email that they confirm my identity based on the proof that i have given and aside from that, my hold balance was lifted and they gave me additional fund. on the email that i received, it says thay they will lift my limited account but still it was not lifted and nothing change
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A