Date Received: 2021-09-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I placed an order from a website for an electronic, robot operated litter box. I never received shipping confirmation or tracking information and when I went back to the website it had completely vanished. I opened a dispute with PayPal since the payment was made via their services. PayPal then " closed '' my dispute because the " seller provided tracking information '' Upon reviewing the tracking information I found that a ) the package was supposedly delivered at a time when I was home. There was no knock, no postal delivery person and no package. The tracking information also said that the item was shipped via " parcel select lightweight '' which only covers very lightweight mail and packages. This litterbox would weigh in excess of 25 lbs and there is absolutely no way that it could be shipped via this method.
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 there was a fraudulent transaction on my Paypal account for a ticket purchase. I immediately reported it to Paypal and I received an email confirmation from them that my report had been received, that no payments would be made to the seller in said transaction and they also sent a transaction cancellation confirmation. Then PayPal attempted to fraudulently ( without my authorization ) move funds from my bank account to my PayPal account on XX/XX/2021 and when my bank denied it, PayPal then attempted ( again without my authorization ) to fraudulently charge my debit card on XXXX XXXX. After their fail attempt to move funds they put my Paypal balance account on the negative for the amount of the fraudulent transaction reported, {$1100.00} and started deying my cases without ever providing any evidence of the transaction not being unauthorized. After several weeks, Paypal finally accepted my case and on XX/XX/202 through their message center they wrote they were accepting the transaction as unauthorized and were going to fully refund my account. We are now on XX/XX/2021 and my account is still negative as it shows I owe the amount of said unauthorized transaction. I have made contact again through their message system and they continue to not act on this claim and on their promise to refund me.
Company Response:
State: TX
Zip: 78045
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have a problem between PayPal and XXXX XXXX, one of them is stealing money, I DON'T KNOW WHICH IS RIGHT BECAUSE THEY BLAME EACH OTHER. On XX/XX/XXXX I made an online purchase of {$500.00} in XXXX XXXX through Paypal with my XXXX XXXX credit card ending in XXXX. That purchase number XXXX I never went to pick it up and then as I saw that XXXX XXXX had not me I returned the money then I asked PAYPAL AND XXXX XXXX a dispute AT THE SAME TIME so that they would refund my money of {$500.00}. Then XXXX XXXX sent me the money back and paypal as well ( they both gave me back {$500.00} ), when XXXX XXXX saw that I had received twice the refund money for my disputes for the same transaction, XXXX THEN DECIDED to then charge me again {$500.00} ( you can see this with the word REBILL of {$500.00} on the XXXX XXXX statement of the card ending in XXXX ATTACHMENT TO ALL DOCUMENTS AND PROOF ). AND THERE THE ENTIRE PROBLEM BEGAN!!, PAYPAL sent {$500.00} twice to the XXXX XXXX ( that is, to my credit card account ), and now PAYPAL is charging ME the double money they paid to my account, BUT THE BIG PROBLEM ES : I DON'T HAVE THAT DOUBLE PAYMENT!!! WHY??? BECAUSE THE XXXX XXXX TOOK IT OFF IN A REBILL IN MY CREDIT CARD CHARGING ME AGAIN {$50000.00}, AND YOU CAN SEE IT AT THE ATTACHED LETTER IT SAYS THAT XXXX XXXX CLOSED THE CASE AND THE DUPLICATE PAYMENT THAT THEY MADE TO ME, THEY TAKEN IT FROM ME, AND SENT IT TO PAYPAL???? THEY SAID ME THAT THEY SENT IT TO PAYPAL???? BUT PAYPAL is saying that THEY DON'T HAVE THE MONEY THAT XXXX XXXX SUPPOSEDLY SENT THEM RETURN THE {$500.00} REBILLED TO ME. SO PAYPAL IS NOW CHARGING ME {$500.00} which they said they are going to send to COLLECTION because they said that XXXX XXXX HAVE NOT SENT ANY MONEY OR LETTER TO THEM CLOSING THE CASE, AND XXXX XXXX TOLD ME : THEY SENT THE MONEY AND THEY SENT THEM A LETTER CLOSING THE CASE, THEN WHO IS TELLING ME A LIE???? WHO DOES HAVE THE MONEY AND WHO DOESN'T???? BECAUSE THE XXXX TOOK THE MONEY TO SEND IT TO PAYPAL AND NOW PAYPAL IS CHARGING ME THE MONEY. SO THIS SITUATION IS PRETTY UNCONFORTABLE BECAUSE I DONT HAVE ACCESS FOR THE SYSTEM OF THIS TWO BANKS.
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Problem adding money
Subissue:
Consumer Complaint: Date XXXX XXXX Amount frozen by PayPal {$3000.00} No reason to steal the Company Money By far this is one of the most corrupt companies on the Internet that completely rob and steal American people every day shutting down their accounts holding your funds for no reason whatsoever this department should indict the people involved in this and shut down PayPal immediately! Since XX/XX/XXXX, PayPal has decided to shut the business account down with no reason whatsoever. PayPal has over {$3000.00} of the XXXX money to pay our bills such as electricity water rent food for the homeless shelter and now they have shut off the electricity power cable because PayPal has held the money now for almost three months! At this time all of our bills are late electricity water cable in our rent because the funds have been sitting in the account since XX/XX/XXXX, and our business affiliates pay us through PayPal and now the funds are locked, and he refused to release the funds for approximately six months. We contacted the local please we have filed a police report and people should be charged for fraud and corruption and money laundering they also should be put out of business then to add fuel to the fire I have received several emails from different companies stating pay is {$200.00} and will fix your account which is also run by PayPal. PayPal is one of the leading online payment solution and service providers in the world. It has more than XXXX XXXX active accounts in over XXXX markets and in nearly XXXX currencies worldwide. By far this is one of the most corrupt companies on the Internet that completely rob and steal American people every day shutting down their accounts holding your funds for no reason whatsoever this department should indict the people involved in this and shut down PayPal immediately! Since XX/XX/XXXX, PayPal has decided to shut the business account down with no reason whatsoever. PayPal has over {$3000.00} of the XXXX money to pay our bills such as electricity water rent food for the homeless shelter and now they have shut off the electricity power cable because PayPal has held the money now for almost three months! At this time all of our bills are late electricity water cable in our rent because the funds have been sitting in the account since XX/XX/XXXX, and our business affiliates pay us through PayPal and now the funds are locked, and he refused to release the funds for approximately six months. We contacted the local please we have filed a police report and people should be charged for fraud and corruption and money laundering they also should be put out of business then to add fuel to the fire I have received several emails from different companies stating pay is {$200.00} and will fix your account which is also run by PayPal. PayPal is one of the leading online payment solution and service providers in the world. It has more than XXXX XXXX active accounts in over XXXX markets and in nearly XXXX currencies worldwide. XXXX XXXX XXXX XXXX, La XXXX, NE XXXX ( XXXX ) XXXX Paypal XXXX XXXX XXXX At the Paypal headquarters there is a leadership team and a board of directors. Leadership XXXX XXXX XXXX and XXXX, PayPal XXXX XXXX XXXX, Chief Product XXXX XXXX XXXX XXXX and XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Chief Business Affairs and Legal XXXX XXXX XXXX XXXX, Chief Strategy, Growth and Data XXXX XXXX XXXX XXXX, Global Sales XXXX XXXX Chief Risk XXXX and EVP, Risk and Platforms XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Chief Technology XXXX XXXX XXXX XXXX, Corporate Affairs ( For XXXX XXXX and XXXX Inquiries ) XXXX XXXX XXXX, Investor Relations ( For Investor Relations Inquiries ) Board of Directors XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paypal XXXX XXXX PayPal used to be owned by XXXX from XXXX to XXXX, its now an independent company after being spun off by XXXX. Brands associated with Paypal include XXXX, Venmo and XXXX.
Company Response:
State: NY
Zip: 141XX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: welcome I contacted you for the second time about Paypal. My account has been permanently closed, although I have all the documents that prove my ownership of the account and the invoices of buyers, and the money will not be sent to me because of the final closure in this account. You are the only one who can defend our rights now I only want my money to pay my suppliers. I was informed today by a message that my account has been partially recovered and I just need some additional information in my account but when I contact them the answer is that my account has been permanently suspended. I sent you a picture to prove it below. thanks
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal refused to close our account citing they needed 180 days to return our money and now my balance is XXXX citing charger for violation of acceptable use policy collectively Paypal is stealing almost {$4000.00} dollars from a XXXX veteran after making me believe for the last 6 months my money would be returned. surely this type of criminal activety wont be ignored.
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got a {$1100.00} on my paypal account. But paypal does not allow me to add banks to transfer it or mail it to my address. When I tried to add my bank account, it asks me to contact the customer representatives who can do nothing. When I tried to mail a check. It says " There's a problem with your address. Please check it and try again. ''
Company Response:
State: IN
Zip: 479XX
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello On XX/XX/XXXX and XX/XX/XXXX XXXX was deducted from my account. There was an issue of the seller being fraud-lent. Notified pay pal on several occasions they did not help me. Attempted to contact seller but was blocked from communication. Could you please assist me with this matter? Thanks in advance.
Company Response:
State: VA
Zip: 22401
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: For a few days now they have had the incorrect balance in my leddger saying it was negative and it was not. Infact i had about XXXX XXXX in there and then they froze my accoint and ita still frozen ans i can not use the little money i do have in it and it wont allow me to add another card to resolve the issue.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-16
Issue: Other service problem
Subissue:
Consumer Complaint: Around the end of XXXX I responded to an ad on parent company PayPal 's site for a {$10.00} bonus for opening a Venmo account and verifying your number. I did so and was first told by Venmo that I would receive the bonus on XX/XX/XXXX, XX/XX/XXXX at the latest. XX/XX/XXXX came and went, and now on XX/XX/XXXX they're changing their tune and passing the buck
Company Response:
State: MA
Zip: 01960
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A