Date Received: 2021-09-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an email today that my Venmo transfer was returned and that I had to use another source for paymnet to myself to a bank account. I added another account, then I was told they can not get my money back for me if I dont add the old account not working. I tried to add it back, its being rejected by Venmo! They said they can not return my money to me and are not liable. How do you provide a service with NO liabilty??!!! I want my money!
Company Response:
State: IN
Zip: 470XX
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: In XXXX of this year my paypal account was suspended. I had been using it as a payment platform for selling ammunition. I was not aware ammunition was a violation of their policy until they suspended my account. When they suspended the account i tried to argue that i was not aware but they did not reverse the decision. At the time of the account being suspended i had XXXX in the account. I was told they would hold that money for 6 months in case there were claims by anyone against me. I went to access the money at the 6 month mark and learned PayPal simply confiscated the money from my account to theirs ( on XX/XX/XXXX ) with no explanation or justification for damages provided to me. it is my understanding it they are to take my money they have to provide explanation of actual damages incurred to justify the seizure. I was not provided that. Nor was i provided any opportunity to potentially argue against such claims to my money. They simply took it. This company ( like XXXX XXXX whom i work for ) has strict regulations as to how and when they can actually take money from a client. And processes to follow to do so. They had no cause and did not follow any process ; they simply took my money.
Company Response:
State: MN
Zip: 55068
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: An individual from XXXX used PayPal to purchase a rare vintage shirt from me for {$1800.00}. Upon receiving the item, he filed a complaint and asked to return the shirt. Instead of shipping the item I sent, he returned a cheaper counterfeit shirt that was essentially worthless. I made the issue known with PayPal and they assured me I would be taken care of. After filing my complaint and submitting photos of the item I received, PayPal required me to file a police report or they would automatically deny my complaint without looking at it. After speaking with my local police department, they informed me that police dont get involved with postal disputes and that I would need to speak with the Postal Service . Another issue is that the item was shipped to an address in Connecticut and then returned from XXXX, incurring import taxes that Im forced to deal with. PayPal saw no issue with this absolutely unbelievable, its basically inviting limitless amounts of fraud.
Company Response:
State: MI
Zip: 49085
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo recently implemented an enhanced identification verification process that was no a requirement before. This resulted in them locking a few hundred dollars in my account and demanding either 1 ) personal identification information ( including last 4 digits of SSN ) ; or 2 ) my bank account details, if I wanted to be able to transfer this money to anyone else or to withdraw the money. Venmo is a shady company that I do not trust with my personal/banking information, and only reason I was using it was because they allowed me to have a usable balance for years ( by receiving money from others first ). Now Venmo allows me to add a debit card and continue making payments, but prevents me from using my available balance until I provide personal information. In essence, Venmo lied about not needing personal information, and is currently holding a few hundred dollars hostage and demanding I hand over my personal information, claiming its a PATRIOT ACT requirement despite that act not being anything new. This is ridiculous for a company to mislead a customer into using their product, and hold customers assets hostage while demanding personal information.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal is blatantly lying in plain sight of the CFPB. A few weeks ago, I submitted the first complaint on behalf of my PayPal account under XXXX XXXX which states that 1. I provided a proper W-9 form for PayPal and they didn't accept for reasons undisclosed. The representatives seemed completely unfamiliar with the issue. 2. My account, which hasn't processed a single transaction NOR has it received a - significant in any way relative to the reserve amount - amount of complaints in months, no longer provides a reserve-worthy risk to PayPal. In their last response, they said that they determined that my account still provides risk to them, which is a blatant lie. I'm sure they have my money invested somewhere and they're earning a % on it. They also said my W-9 was incomplete. That was not truthful either. I will provide the W-9 in the attachments to prove this.
Company Response:
State: HI
Zip: 96789
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a letter from XXXX XXXX XXXX concerning a PayPal account that had not been paid. Initially thought it as a scam but decided to do some research. Many threads on PayPals website indicate this is not a scam but identity theft situation. Found the number for the debt company and called. They did not phish for any private information and explained that all it takes to open a PayPal account is someones address, name and an email address. She explained that your address and name are public information. She said that she would report the debt as identity theft to PayPal and I would not hear from them again. PayPal should require more verification to open an account and not put thousands of people in this position.
Company Response:
State: KY
Zip: 40218
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I reached out to my bank on several occasions and the bank reached out to company as well. It was a fraudulent transaction so I filed it with the company and they said they would look into it and never did and didnt give me any reason why claim was denied.
Company Response:
State: VA
Zip: 22401
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX, XXXX, I had a deposit made into my paypal checking account for {$700.00} by an individual known to me. This is not the first time my account has received this amount or similar amounts into the account. I tried to withdraw the funds by accessing my account on my mobile phone using PayPal 's mobile app. Everytime I tried to move the funds so that I could utilize it, PayPal app would give me a message saying " were sorry we are having difficulties processing your request. The problem is on our part. Please try again later '', then the application would freeze. I tried numerous times to complete the transaction and at different times but kept receiving the same message! When I finally called paypal, I found out that apparently there were some steps for me to take in order to get access to the funds which I found out that paypal put a hold on. NOWHERE WAS I NOTIFIED OF THESE STEPS TO FOLLOW ON THE MOBILE APP OR ONLINE! I believe this is an unfair and predatory practice since I am sure I am not the only customer to have experienced this. PayPal and others like them like XXXX, are unfairly holding on to funds belonging to millions if not billions of people like me who are not savvy when it comes to online or virtual credit lending companies or whatever they're called, q like themselves. And by doing so, they are benefiting from these held funds to the tune of billions of dollars in interest earned and at the cost of normal people struggling to make a living or make ends meet and who themselves are losing out, collectively, on billions of dollars in terms of interest they could have earned, had they had timely access to their funds AND A LEVEL PLAYING FIELD IN TERMS OF CLEAR INSTRUCTIONS TO THE CONSUMER as to what needs to be done to gain access to the money that friends and family send or their customers send. I believe they are intentionally doing these things to financially benefit from consumers and somebody has got to stop them! Additionally, I think that they ( paypal, chime, etc.. al ) are intentionally trying to shield themselves from litigation by preventing consumers from taking screenshots under the guise that it is for the protection of consumers! Consumers should be able to screenshot whatever they want to once they have satisfied security protocols set in place to gain access to the information in the first place!
Company Response:
State: WA
Zip: 98409
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: we are a XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/21 a customer sent {$7200.00} through paypal to pay his bill. the customer was very satisfied with no problems. paypal had then decided to flag this transaction due to its high value asking us to provide business documentation ( tax id #, and address verication ). upon receiving these documents they then asked for the owners ssn and passport #. we asked why and their response was " its part of our verification process ''. we then asked " what does the owners personal information have to do with the business info? '' there response was : " its part of our verification process ''. everytime we called they gave us a different date as to when they were releasing the money. at first they held the money for 5 days, then it was a week, then it was 10 days, then 21 days, then 30 days, after at which time they eventually decided to permanently freeze our account. unfortuneatly there was still a balance of {$7000.00} ( minus paypal fees ) that was still left in the account. we were then told that paypal may hold the funds up to 180 days, at which time they would email us with information on how to access any remaining funds. they have and continue to say that the money is released but we have no access to it. they act like a bank - take fees- and then confiscate my balance. we are contacting you to hopefully get the funds released before then. for a small business this money is a months income for me, I cant even pay my sales tax. We've heard from customers that paypal has held there money for 6 months and after 6 months they informed the customer that they were holding the money for another 6 months with no reason given. how could a company hold someones money for 6 months without any justification? In my opinion this is a fraudulent business tactic and should be addressed by the authorities immediately. thank you in advance
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal sent me message that I can no longer use their services which I reported here XX/XX/2021 and they later respond to my complaint that I can have access to my funds on before XXXX of XX/XX/2021, the time has elapsed and I got to email from Paypal and I have tired sending emails and still no meaningful response.
Company Response:
State: WI
Zip: 53143
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A