Date Received: 2021-09-12
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter on XX/XX/21 from XXXX XXXX XXXX XXXX saying that I owe {$1300.00} on my PayPal account. It states that unless I notify them in writing within 30 days disputing the validity of the debt, they will assume the debt is valid. The letter states that they would accept {$990.00} as a partial payment by XX/XX/21. XXXX XXXX XXXX XXXX is requesting that I make the payment directly to them ( instead of to PayPal ). I contacted PayPal and they confirmed that I have {$0.00} debit with them and have always had {$0.00} debt with them. They suggested I disregard the letter and not provide any information to XXXX XXXX XXXX XXXX, as they believe it is fraud. I believe the letter I received from XXXX XXXX XXXX XXXX to be fraud/scam or a case of identity theft and do not plan to contact them.
Company Response:
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I AM WAITING FOR MORE THAN 360 DAYS. PAYPAL CLOSE MY ACCOUNT WITHOUT ANY REASEON. PAYPAL SAID AFTER THE SECOND REVIEWER MY MONEY WILL BE RELEASE . AT THIS TIME I NEVER RECEIVED ANY CHARGE BACK INTO MY ACCOUNT. I WILL APRECIATE IF PAYPAL RELEASE MY MONEY. PAYPAL HOLD THE MONEY AND THEY MADE MONEY FOR HOLD BY 180 DAYS BUT THAT EARNING DO NOT SHARE WITH ME . SO , I HOPE YOU ABLE RELEASE MY MONEY NOW . PAYPAL SHOULD NOT LIE TO PEOPLE , JUST RELEASE THE MONEY OR MADE ME A REFUND. XXXX
Company Response:
State: NY
Zip: 10469
Submitted Via: Web
Date Sent: 2021-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal XXXX XXXX + {$21.00} USDXXXX XXXX XXXX Payment received Add tracking info Paid by XXXX XXXX XXXX Shipped to " Address '' Seller Protection Eligible Eligible when you... Ship to the address on this page. Save your tracking or shipping info. Have you received this order? Domestic : No Shipment Tracking XXXX XXXX XXXX, Sent by MANUAL Status : Order Processed Print packing slip Edit tracking info Transaction ID XXXX Purchase details XXXX {$22.00} USD Item # XXXX Purchase total {$22.00} USD Fee -negative {$1.00} USD Total {$21.00} USD Until now they still lock up my account balance they promise after 6 months..but then still limited, please help me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently limited my account on XX/XX/2021 ( Reference ID : XXXX ) which prevents me from withdrawing funds on my PayPal account. This was done according to PayPal, as a result of a presumed unauthorized activity on my account. And as a result, limited my account. PayPal decided to hold my funds on the account which INCLUDES a Crypto coin ( Ethereum ) balance of over {$1800.00} I made an initial complaint through CFPB portal and PayPal responded on XX/XX/2021. Paypal explicitly stated on their response - Pursuant to the aforementioned section of the User Agreement, PayPal may hold account balance for up to 180 daysWe will make any remaining funds available to you for withdrawal on or before XX/XX/2021 Its now 19 days since specified date in which funds were to be made available, and despite engaging with numerous customer PayPal representatives, I have still not been giving access to my Crypto funds for withdrawal. They currently have no date in which they plan to release the funds. This situation continues to cause me financial distress especially in the current economic climate caused primarily by Covid-19 pandemic. My email linked to my PayPal is " XXXX ''
Company Response:
State: TX
Zip: 77042
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I logged into PayPal to send an invoice to someone who owed me money. I accidentally sent them a payment of {$3200.00} instead of sending an invoice. The recipient was very cooperative and refunded this mistaken payment immediately. However, PayPal charged a 2.9 % transaction fee on my payment ( in this case, the fee was {$93.00} ). PayPal refuses to refund this transaction fee, even though the original payment was an accident and was promptly refunded by the recipient. I contacted PayPal through their message service. I received an unclear reply with several grammatical errors. PayPal said " because when you send [ sic ] the payment, because it was for a [ sic ] goods and services, the money that the receiver get [ sic ] was the amount they refunded you ... '' I sought further clarification, and received a subsequent message from a different customer support agent, stating " If someone refund [ sic ] a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller or sender are not returned to you. '' Again, this was not a " payment for goods or services, '' it was a mistaken payment that was refunded by the recipient. It seems totally unreasonable that I am being charged nearly {$100.00} in transaction fees for a transaction that shouldn't have occurred, and which was reversed within minutes. Furthermore, PayPal insists upon characterizing this as " a payment for goods or services, '' which it plainly was not. The recipient did not provide goods or services, was not expecting a payment from me, and promptly refunded the mistaken payment.
Company Response:
State: OH
Zip: 43206
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had a payment for services deposited with PayPal on XX/XX/2021 for {$250.00}. The funds were held until XX/XX/2021 when they sent an internal message that the account was closed for violation of the user agreement. They said also that I wouldn't get my money for another 180 days.
Company Response:
State: IN
Zip: 47906
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: Below is the complaint I filed with PayPal inc. The company is refusing to release my funds until after 180 days even though I have been compliant in authenticating my identity. Filed with PayPal Friday, XX/XX/XXXX Reference ID : XXXX I am respectfully requesting that the hold on my funds/account be lifted. I am NOT requesting that my account be re-opened or allowed to continue to use the PayPal service, as I respect PayPal 's decision to suspend my account. I simply would like my funds to be released as swiftly as possible seeing as I have not been involved in any fraudulent or illegal behaviour ; I simply made a business account BY MISTAKE instead of a personal account. I do not own a business and thus the {$800.00} USD in my account is money I made on my own accord. I do not have any customers and thus the 180 ban in order to await customer disputes is invalid. I have proof of NOT owning any sort of business attached to this account, that of which I am happy to provide PayPal with evidence. Also, I had previously contacted PayPal to ask them how to downgrade my account from business to personal AND when prompted for showing identification, I do so properly. I was then suddenly banned without proper warning. Furthermore, I am currently overseas and am in need of these funds for traveling back to America. I will begin my travel next Tuesday ( XXXX ) and am in need of these funds. I have proof of my travel such as my ticket and and passport and am happy to provide evidence of this to PayPal directly. Without these funds, traveling to see my family ( whom I haven't seen in 4 years ) will prove extremely difficult if not impossible for me. I have previously requested a review/appeal of my case which was denied even though I was compliant and offered proper authentic identification for the issue. Although I still disagree with the decision to deny my appeal I will abide by it however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power. I will be filing complaints with my respective agencies in America if I am not satisfied with PayPals response to this request to release my funds, respectfully. Finally, I do NOT wish to have my personal finance information kept for 180 days as I would like to completely terminate my business with PayPal.
Company Response:
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am really hoping you can help me, last XX/XX/2021, Paypal sent me an email informing me that they are permanently ceased me from using my paypal account and the funds on my account will be on hold for XXXX, they said that they will make my money available for me on or before XX/XX/2021 and they will inform me thru my email, yet they haven't sent me an email on how i can get my money back and i have sent them an email 3 times now, but there were no response from them. Its been very frustating for me for Paypal to hold my money for such a long time especially with the current situation ( pandemic ) still i patiently waited for the date they said my money would be available but no response from them.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: In XXXX of 2021 i was contacted by paypal that there where limitations on my due to me using a friends debit card when i lost mine. At that time i was informed that my money would be held for 180 days then it would be released to me for withdrawal and my account would be closed. From my understanding the 180 days would be over at the end of XX/XX/2021. Since XXXX i have been trying to withdraw the funds in my account and close it. I am still unable to withdraw my funds and still can't use my account. I have contacted them on several different occasions with the results staying the same.
Company Response:
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal currently has been holding our funds for way too long. All our orders are getting delivered quickly and without any issues, yet PayPal still continuously places holds on our account which severely affects the business 's money flow. As of today XX/XX/2021, PayPal is currently holding about {$9000.00}. This issue has been prevalent since XX/XX/2021 which marks almost an entire month of PayPal holds. According to the laws in the state of California where we operate from, as a Money Transfer company, PayPal shouldn't be holding the funds for longer than 10 days, especially since all our packages come with tracking numbers that are directly updated to Paypal automatically, and we have a great history of shipping packages quickly and delivering them with no issue. We rarely get any complaints, and if we do we try to make quick resolutions.
Company Response:
State: CA
Zip: 917XX
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A