Date Received: 2021-09-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I am a XXXX XXXX XXXX retired woman who was cleaning out a closet containing old guns and ammunition to gather funds to supplement my social security income which is my only income. I sold them through XXXX and some people paid through Paypal. All sales were conducted legally following all state and federal laws. Hindsight and an email from Paypal led me to see in the fine print of their user agreement that Paypal does not allow selling and buying of guns, gun parts, or ammunition. I immediately stopped using Paypal for my transactions. Paypal confiscated over {$11000.00} from my account. They say I violated their user agreement and the money was taken to compensate them for damages. I spoke with 2 different people, the second one, a supervisor told me there were no options, no way to appeal their decision and that he could not reveal my violation of user agreement. He said that each violation bore a compensation of {$2500.00} to Paypal and that I had multiple violations and the money was for damages sustained by Paypal. I asked what damages were sustained and he could not answer. When Paypal informed me by email that my account was frozen on XX/XX/2021, they said they would hold my funds for 180 days. They said that they would email me after that time. I never received any more communication from them. I looked at my account and on XX/XX/2021 they posted a payment to Paypal for damages cause by Acceptable Use Policy violation. Just like that! Poof! My money was gone! I can not see how any damages were incurred by such a large worldwide company. I feel like the penalties were excessive. I feel like Ive been robbed. The entire balance of my account, {$11000.00}, is gone. I can not find any way to speak to anyone else. When I asked this supervisor, XXXX, if there was someone else I could speak with, he said no, there was no one higher than him. Im hoping that you can help me regain at least some, if not all of my monies.
Company Response:
State: MI
Zip: 48135
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I created PayPal account and I was permanently limited for no apparent reason. I haven't done anything. They just permanently limited me right upon signing up. I don't know why this happened but this is very suspicious. I hope this is not racially motivated.
Company Response:
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: 1. I purchased some diamond rings from a website & paid for the rings by using my Paypal account. The purchase amount was {$99.00}. It took over six weeks to receive the items by USPS. The items, after inspection, were determined to be fake. I filed a complaint with Paypal on XX/XX/2021 and asked for a resolution and refund. Paypal sent me an email and asked me to refund the items to the seller. The recipient address is in XXXX. When I went to USPS to return the items, I was told by the USPS that the address must be in English so that they can send the package to the recipient. I informed Paypal this requirement by email and by posting to their Resolution Center and asked that they send me the address in English. Paypal acknowledged the receipt of the email but did not respond to the email or to my request posted at the Resolution Center. Paypal informed me that the seller did not receive the items and thus my claim was denied and closed the case on XX/XX/2021, even though they did not send the address of the recipient in ENGLISH. The item was sent to me from California. So, I do not understand why Paypal wants me send the item to XXXX rather than to the address in California? Sending the package to XXXX will cost in excess of {$40.00}. The shipping address on the envelop : XXXX XXXX XXXX, XXXX, CA XXXX ( image attached )
Company Response:
State: VA
Zip: 20112
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: PAYPAL if you cant release my money, i need you made a refund. when you cant release the money, just made a refund nowww ... .is 1 year and you made money with my mony on hold, now i just wat you get back my money, XXXX scamer company.
Company Response:
State: NY
Zip: 10469
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I just want my unemployment benefits
Company Response:
State: WA
Zip: 99206
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account for no reson and will not help me with getting it back up and going i am not sure if this is some mistake as i assume it has to be i have not been able to get help from them for months but i just i cloud the a report in here as i feel they are not doing their job properly and if is effecting me a great deal as i used paypal quite temoprely my email to my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: IM HAVING PROBLEMS WITH PAYPAL SERVICES I HAVE CLIENTS THAT PAY ME THROUGH PAYPAL AND THEY ARE HOLDING UP MY FUNDS I GAVE THEM EVERYTHING THEY ASK FOR KEPT GETTING THE RUNAROUND NO ONE SEEMS TO CALL BACK AND TELL ME THE PROBLEM OF THE SITUATION I AM RUNNING A XXXX XXXX XXXX THAT OFFERS REPAIR CREDIT AND BUSINESS CREDIT. THIS HAPPEN ON XX/XX/2021. MY BUSINESS IS CALLED XXXX YOUR CREDIT I NEED THIS PROBLEM FIX ASAP AND PAYPAL STILL HAS NOT SEEMS TO RESOLVE THE ISSUE THEY CAUSED
Company Response:
State: TX
Zip: 75070
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a service which I never received due to the sellers fraudulent actions. I would like a refund ; if I can take this any farther Im willing to. Screenshots will be attached below this message.
Company Response:
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: received a letter in the mail from XXXX debt collection company saying I owe PayPal XXXX I don't have a paypal account i never created one a few months ago i had an identity theft case started my mother and sister stole my information and got stuff in my name i currently have a lawyer helping me with this but i would like to know what is this for.
Company Response:
State: CA
Zip: 94115
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: LA
Zip: 70806
Submitted Via: Web
Date Sent: 2021-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A