Date Received: 2021-09-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This is further to COMPLAINT ID XXXX SUBMITTED ON XX/XX/2021 because PayPal made an incomplete assessment and stated that I had not conformed to a time-frame of 180 days. This isn't entirely true, and PayPal needs to look into this complaint more thoroughly. In addition, PayPal completely ignored the problems PayPal causes by putting merchants in a list -- without the account-owner 's knowledge -- that enables the listed merchants to pull money from accounts automatically. _______________ An unauthorized charge was made on XX/XX/2021. _______________ I reported the charge to PayPal on XX/XX/2021. _______________ The unauthorized charge was made by XXXX. _______________ I had informed XXXX by text-chat on XX/XX/2021, that they were taking money out of my account without permission. _______________ XXXX promised in writing in that same text-chat 1 ) to make a partial refund of prior charges and 2 ) that they would never make any further charges. _______________ But they never made the refund. And they also took money out of my account again on XX/XX/2021. _______________ This I reported this to PayPal on XX/XX/2021. _______________ PayPal closed my first complaint here on CFPB on XX/XX/2021. They said I had not notified them of the problem within 180 days. _______________ But I notified them ON THE SAME DAY of the most recent problem. And also well within 180 days of XXXX 's written promised refunds. _______________ PayPal was wrong to motion to close my CFPB complaint. _______________ PayPal also needs to take responsibility for automating a setting in which merchants are given the ability to pull money out of accounts without the owner 's knowledge of that setting.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently closed my account for no reason. Paypal does not allow me to transfer my remaining balance because they have limited my access in my account. My email is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I requested PayPal to dispute a charged that I have not received for amount {$590.00} im asking PayPal Mastercard to credit amount back for {$590.00} which i have not received card # XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10303
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Other service problem
Subissue:
Consumer Complaint: I attempted to pay for a t shirt to a XXXX of an elementary school. I mentioned a name in the notes for the order and now PayPal is asking for the date of birth of that name that is not affiliated with my account. They are refusing to resolve the transaction until I provide this unnecessary information.
Company Response:
State: TX
Zip: 77092
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I trying to get a PayPal account. Company allege that in 2014 was open an account with my credentials. The area code phone is not the same that my area code phone. The email coincide, i don't know how. I am in this nine days by phone without callback nor results all times that i called. I sent from carrier mobile the information of my account.
Company Response:
State: PR
Zip: 00987
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: A payment was sent to me through Paypal from a friend for money that was owed. The default in the application marks every payment as for goods/services which then subsequently charges the recipient a fee. The organization will not refund the fee nor will the organization reverse the transaction. They state there is no way to accomplish this and are clearly scamming people out of funds for fees collected for non-existent sales of goods/services. I attempted to escalate to a manager and was told there is no way to reverse a fee or reverse a transactions. I then asked my account to be restricted so as not to be able to receive funds from anyone. This is also not possible.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal account back in XX/XX/XXXX as I like to play casino games online. Because I play quite a lot, I also use the PayPal account quite a lot. Several times a week. PayPal enabled me to easily deposit and withdraw to my casinos accounts, which is something they advertise on all the websites I play at. All these casinos are registered with the New Jersey Division of Gaming Enforcement. I have a few friends who do the same and they also have PayPal accounts for the same purpose. This means that we occasionally send money between each other as well, PayPal account to PayPal account. Everything has worked great for the last 14 or so months until last week [ XX/XX/XXXX ] when I received an email saying my account has been limited and that I would not be able to send or withdraw my money. PayPal requested some documents and information from me which I complied with on Sunday 12. During this time I was also informed that my friend who recently transferred me some money had also received the same message and had his account frozen. I didn't think anything of it and thought they are just routine checks. Later that day I received an email from PayPal stating that my account had been closed and that they're withholding my money for 180 days! They didn't give me any reason for this at all. I have also found out since that my friend had all his restrictions lifted and PayPal allowed him to keep his account. This is completely unfair. I haven't broken any rules. I have {$16000.00} in the account and they can't just take my money away from me. Please help me with this situation, I'm not sure what to do.
Company Response:
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I sent the amount of {$850.00} to an deactivated account I try to fix the issue trough my bank but the bank already sent the the payment to the venmo app, I email, and call the number and email that the app company shows but they said that they cant do nothing about it.
Company Response:
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal stole {$15000.00} dollars from me. Someone owed me {$15000.00}. To track repayment, in XX/XX/2017 I set up a new PayPal account related to the name of the debt. PayPal did not have an issue setting up this account, nor taking payments for the {$15000.00}. However, when I wanted to withdraw the money, they said that they are unable to allow me to withdraw it because the name didn't match my name. They suggested renaming the account and asked that I submit documentation - official ID, etc. When I did so, they permanently suspended the account. There is no option to receive the money or return it to the sender. In 180 days I'll " get a letter '' with no specifics.
Company Response:
State: CA
Zip: 92027
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I signed up with venmo but I could not connect my bank account with the app. That's when I reached out to their customer service, who requested me to verify my identification by uploading my drivers license. Of which I was happy to do, but then after fiddling with the app, I find that once requested a debit card be mailed to my address, I was then able to link my bank account and did successfully upload {$700.00} into the Venmo account on XX/XX/2021. But since that day on, my account had been frozen. Venmo representative said that there were some policy violations. I can not for the life of me figure out what that may be because I haven't done anything with the account aside from loading {$700.00}. Now they are asking me to verify that I own my banking account by requesting some very sensitive information in the form of my monthly statement, which I am refusing to do because there was no plausible reason for any violation, or why my account is frozen. I just think this company is a scam attempting to hijack the money. I've since contacted my banking institution and had filed a claim. I've also have a claim at the XXXX services. Everyone should be aware of these crooked company and their ill gotten services and withholdings.
Company Response:
State: CA
Zip: 928XX
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A