Date Received: 2021-09-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am unable to access {$380.00} in my PayPal account. PayPal has asked for my drivers license ( which I uploaded ), and now PayPal is asking for my SSN, bank statements, credit card statements, utility statements, and passport. Without that information, they will not allow me to access my funds, transfer the funds to valid accounts, etc. I feel that I am at risk of identity theft if I upload all that information to PayPal. This is a new PayPal account that I opened just to receive this reimbursement and I will close it after I transfer the funds. In XX/XX/2021, I received a payment of {$400.00} from a moving company that had damaged my furniture during a move. The moving company had requested that a PayPal request for payment, which I did with an invoice detailing that the {$400.00} is reimbursement for damaged furniture. I am not a business but an individual trying to receive reimbursement. PayPal took a {$15.00} transaction fee at this point. The information PayPal is asking for exceeds what banks ask for. I have already logged into my PayPal account ( validating that I own the account ) and confirmed my bank account, confirming that I own my bank account by verifying transactions to my bank account.
Company Response:
State: OR
Zip: 97225
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX an unknown individual deposited XXXX cents into my account. On that same day XXXX cents was randomly charged to the account without my consent. I tried to call paypal but could not reach them. I changed my password but two days later there was another random charge for XXXX and for XXXX. I contacted paypal and they said that their records show that the requests came from my devices. Paypal 's agreement clearly states " An Unauthorized Transaction occurs when money is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. '' I did not authorize this payment and it did not benefit me. I do not care if a hacker is savvy enough to make it look like it came from my computer or phone and PayPal does not state that is a necessary component of establishing unauthorized transactions. According to Paypal 's own rules it doesn't matter how someone other than me authorized it, it only matters that I did not authorize it.
Company Response:
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I don't even know why they hold my paypal account for no reason, it's important to me what's in my paypal account that I still have money because that's for my children who still milk and have diapers .... we don't have anything to eat if I can't withdraw it It's been 3 days since I commuted to paypal, I give the necessary info but even if it's valid by rejecting, then later on i check my email that they hold my acc
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This correspondence is in regards to a limitation placed on the paypal account associated with the email XXXX The associated XXXX account concludes with a good standing defined as minimal to no negative feedback and outstanding positive reviews resulting in XXXX XXXX ( ) = XXXX to XXXX ratings on the account standing as of current. PAYPAL has not defined the reasons for the holding of the funds in the account associated with XXXX on paypal.com and the monetary value of {$11000.00} has not been returned following the promised 180 day waiting period. We would like a request on the exact specifications on the violations present resulting in the holdings of the funds on the account XXXX and we are requesting a prompt return of the aforementioned funds of {$11000.00} in the full amount withheld as of XX/XX/XXXX till today XX/XX/XXXX.
Company Response:
State: NY
Zip: 14623
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sell XXXX items on an e-commerce site. This site only has PayPal as a payment method. PayPal holds the funds until the items are marked as delivered. I made two sales the week of XX/XX/21. As of date both items have been delivered. Once my funds were released I was having trouble making the withdrawal. I contacted PayPals support and they told me theres a temporary hold on my account and to try again in 48 hrs. A day later I then received an in app message saying my accounted was permanently suspended but when I asked why they wouldnt tell me. They said my funds would be held for 180 days. Yes, 6 months.. this is ridiculous and a laugh in the face to any adult who is paying bills during this pandemic. The message also said to refund my buyers.. the same buyers who have already received the merchandise that I havent been paid for! Ive tried to contact them several times and they keep giving me the run around. Upon XXXX searching I learned this is a common thing they do to make interest..
Company Response:
State: FL
Zip: 33060
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/2021 I was making a purchase for lawn furniture in the amount of {$79.00}. I was paying for it via my PayPal account. As soon as I select purchase I notice the company was charging me an additional {$1000.00}. I immediately reached out to PayPal on the same day. They advised that it wouldve investigated. I thought it was taken care of until the funds left my account on XX/XX/2021 in the amount of {$1000.00}. This depleted my entire balance in my checking account and part of my savings. I immediately contacted PayPal again on XX/XX/2021 in which they advised they were still trying to reach out to the company. I advised PayPal I needed my funds immediately. I had bills to pay. I reached out again on XX/XX/2021 to PayPal checking on the status and was advised that this was still being investigated and give it a couple more days. I followed up again on XX/XX/2021 at this point I was advised that I would be given provisional credit in the amount of {$1000.00} while the case was being investigated. On XX/XX/2021 I received the funds in my checking account. On XX/XX/2021 I receive an email from PayPal indicating the investigation is done. As a result I owe the retailer and they will be taking the funds out of my account. This is absurd. I thought PayPal was to protect consumers. I dont even have this merchandise. This has to be against the law.
Company Response:
State: MD
Zip: 20743
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Received a letter in the mail on XX/XX/2021 from XXXX XXXX XXXX XXXX claiming that Paypal has sent my account to collection in the amount {$9100.00}. I have once opened a Paypal credit account in my life, and my one and only Paypal account is in good standing. I have no idea how this outrageous amount of money was tied to my name. Seems like a feeble attempt to extort money out of hard working people. I do not have any collections shown on any of my credit reports, nor do I have any debts shown to Paypal on any of my credit reports.
Company Response:
State: CA
Zip: 91748
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My money have been held by PayPal for more than 180 days without any reason. Kindly help me because I have tried to contact them but they are not giving me any help. My PayPal email is XXXX XXXX
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal ( XXXX XXXX, CA ) On XX/XX/2020, I paid {$2300.00} using PayPal service for an XXXX item listed as " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ''. I called XXXX if they can verify the authenticity of this bag and they said they don't provide this type of service whether purchased XXXX bag is authentic or not. There was no way I can verify if this bag was counterfeit. Then, I couldn't go out because of Corona Virus outbreak and I found out that this was a illegal counterfeit item when paint started coming off from the bag after few months of purchase. So, I tried to file a police report and file a lawsuit against this criminal who sold this counterfeit item, but, PayPal who received my money and paid the money to seller on behalf of me is refusing to provide the legal name, legal address, and banking information of this criminal ( seller ) who PayPal transferred my money to. There is no way I can find out who and where my money was paid to, unless PayPal discloses seller, who received my money through PayPal service, if PayPal is refusing to provide this seller 's legal name, legal address, and banking information because seller used fake business name and did not provide all the details to me because PayPal is the financial institution who collected all of this information and PayPal has all the duty and responsibility to collect the legal information on behalf the buyer and protect buyer from any fraud. But, PayPal is refusing to disclose seller 's info to me and participating in illegal business strategies by helping and facilitating illegal counterfeit sales and criminals to keep crimes to continue by hiding their identities to buyer who had financial damages from this sale transaction and PayPal is refusing legal rights of buyer ( myself ) to know who and where ( banking info ) my money was paid to. PayPal is practicing illegal business by making profit from illegal counterfeit sales and hiding criminal 's identity. PayPal 's 180 days refund grace period should not apply in this case because illegal crimes investigation and arrest should not have 180 days grace period and I have all the rights to get the refund for this illegal activities by PayPal and criminal ( seller ) with illegal counterfeit items sale. PayPal is negligent refusing to help the crime to be reported to legal authorities and putting buyers ( myself ) at great risk without protection from this serious crime and illegal activities. Please help me collect legal name, legal address, and bank information of the seller ( criminal who sold me illegal counterfeit item ) where my money through PayPal. Paypal 's respresentative told me they did not collect all the required information for this financial transaction of the seller ( criminal ) 's legal name, legal address and practiced in negligent business manner by just sending the money to this criminal who created PayPal account using fake business name ( XXXX ). I am trying to file a police report of this criminal seller who committed serous illegal crime selling counterfeit item and recovered my financial damages ( I sent {$2300.00} for Counterfeit XXXX XXXX listed in XXXX as Authentic using PayPal service ). My credit card statement shows that my money was paid to PayPal so I don't have other banking information of the seller and I was only give a fake business name of this criminal who sold me illegal counterfeit item. PayPal keeps telling me that they can help me only within their 180 grace period after the transaction, But, PayPal needs to help me to file a police report and it should not limit to their 180 grace period from the date of sale transaction, because this type of serious illegal crime must be arrested, investigated, and must be stopped and I need to recover all the financial damages ( XXXX ) and PayPal is refusing to help me to get legal authorities help and file a police report because PayPal is refusing to provide the criminal 's legal name, legal address, and legal bank info where PayPal sent my money to who sold me illegal counterfeit item, because PayPal is telling that they need to protect this criminal 's legal identity. But, I have all the legal rights to know who I paid my money to. Please help me collect the legal name and address and banking info where my thousands of money was paid to from PayPal. PayPal is practicing illegal business strategies by making profit from illegal counterfeit item sales and collecting fees and negligent to help resolve online crimes by refusing to my rights to know who I paid my money to. Pease help and help me get refund from PayPal for the illegal counterfeit item and if PayPal does not disclose criminal 's info, I can not file a police report, stop this serious illegal crimes to continue, and recover my financial damages.
Company Response:
State: CA
Zip: 92882
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal account with the understanding that I could send and receive payments from my online business to my bank account with PayPal and I thought the their service was reliable. The first 12 orders that came in through my business on XXXX to my PayPal account was held and they said I needed to provide my ID and shipping information for those transactions which I did. The next day after providing those information my account was permanent banned by PayPal and I was told that my money will be held for 180 days after which I will be able to have access to it. I was very confused and tried to contact PayPal support line to atleast explain to me what was going on or talk to me but I couldn't and still hav n't been able to reach them over the phone. Their customer Service told me off ( I will link a screenshot of the conversation ) and their support line has been unaccessible. My entire business depends on those funds and I am currently unable to pay my staff because this.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A