Date Received: 2021-11-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Contacted debt collector that this is not my debt. I do not have a PayPal account. I received no response.of this debt They claim the Balance Outstanding is {$28.00}. The reference Number given is XXXX I want to see a signed contract that I owe this debt and the last statement of the bill for this debt. Once again this is not my debt and XXXX XXXX XXXX need to stop attempting to collect money from me.
Company Response:
State: NJ
Zip: 07410
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I made an offer for a trading card on the " XXXX '' app for {$500.00}. On XX/XX/XXXX, I got a reply from the seller, XXXX XXXX. He cancelled the OfferUp purchase and insisted I instead make the payment to his brother, XXXX XXXX, through XXXX XXXX since it's " easier ''. So, on XX/XX/XXXX ( that same day ), I made contact with XXXX XXXX on XXXX XXXX. On XX/XX/XXXX, I sent a payment of {$480.00} to XXXX XXXX through XXXX XXXX via the PayPal option. I selected my XXXX XXXX checking account as the PayPal payment method. When I chose the PayPal option for payment in the XXXX XXXX app, I was never warned that the transaction would be a " Friends and Family '' PayPal purchase, which I would never have intentionally used for this transaction, as I've been scammed through that by strangers in the past. Additionally, when you read XXXX 's Payment Terms and Policies for XXXX XXXX ( XXXX ) transactions, it does not say that PayPal purchases are done through the " Friends & Family '' option. The terms also say that XXXX transactions are not meant for commercial transactions. I consider this transaction to be a commercial transaction, especially since the communication and sale originated in " XXXX '', a marketplace app. Therefore I believe this transaction should be nullified according to XXXX 's terms. After I made the payment on XX/XX/XXXX, the seller, XXXX XXXX, replied the next day, XX/XX/XXXX, and promised to ship the product that Friday ( XX/XX/XXXX ). I sent replies on XX/XX/XXXX, XXXX, XXXX, and XXXX, asking XXXX XXXX for a status update, with no reply. During this waiting game, I also repeatedly contacted the original OfferUp seller, his brother XXXX XXXX, asking him to nudge his brother XXXX XXXX in sending me the trading card. After repeated contact with XXXX XXXX, he eventually blocked me on XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, I opened a dispute with my bank, XXXX XXXX. On XX/XX/XXXX I had not yet heard a response, so I called XXXX XXXX to follow up on the dispute. They told me my dispute was denied because they could not get the money from the vendor ( PayPal ). On or around XX/XX/XXXX, I received the paper notice in the mail from XXXX XXXX that my dispute had been denied ( time-stamped XX/XX/XXXX ). On XX/XX/XXXX ( the same day XXXX XXXX let me know of my dispute 's denial ), I opened a dispute with PayPal. However, the only dispute option that I could select was to claim an " unauthorized transaction ''. I went ahead and selected this option since it was the only XXXX available, but told them in my description of the issue that I was in fact scammed. On that same day ( XX/XX/XXXX ), PayPal swiftly and predictably denied my claim of " unauthorized activity ''. I found it unfair that I could not select a different dispute option ( other than " unauthorized transaction '' ) to accurately reflect the scam that I fell victim to. I also found it unfair that I had never been provided a clear warning that I was using PayPal Friends & Family in XXXX XXXX. Once again, if I had received clear warnings or prompts that the PayPal transaction in XXXX XXXX was going through PayPal XXXX XXXX XXXX, I would not have followed through with the payment using XXXX XXXX 's PayPal option. On XX/XX/XXXX, I contacted XXXX XXXX support through a link in PayPal, in order to file a request for a refund. They automatically denied the request. On XX/XX/XXXX, I also opened a XXXX XXXX chat with " Messenger Payments Support ''. Their automated system also automatically denied any cancellations or refunds. I had originally deliberately chosen the PayPal payment option *instead of* one of my bank credit cards, because I trusted PayPal to be safer in seamlessly providing me a refund, should something go wrong with the transaction. Instead, ironically, it felt that that might've been the exact wrong decision. I hope you can understand how I feel mistreated and duped, and hope you can extend some compassion.
Company Response:
State: UT
Zip: 841XX
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XXXX I received an email from venmo about my account triggering some security alerts. They temporarily restricted the account for the day and no other email was sent about why it was being restricted. Then on the XXXX I get email stating I need to update this and that which I had just received a new card at the start of the month which makes no sense all my stuff was already updated but then they send me emails stating I'm signing in with a new device which I've had this device for over 6 months. Now they want to tell me with no explanation that my account is suspended and have to wait over a week to here from them via email by an account specialist. I have two direct deposits I can't touch and {$400.00} in the account and no one wants to help.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Hi, My XXXX account was hacked. User name : XXXX. The hacker sold XXXX $ ~ worth of items for which I was receiving messages and requests for sellers fees from XXXX. I contacted XXXX on XX/XX/XXXX about this and they told me they would remove the fees and the hacker 's items and restore my account. About a month later, I see a charge for sellers fees on my paypal account, which is not linked to my XXXX account. When I tried to contact XXXX about this, they pointed me via chat to a support page where a " Have us call you '' option should be. This option is not there. I was able, via chat, to get the agent to confirm that they don't see the {$6.00} fee anywhere on my account and asked me to give them confirmation numbers, which I did. Still they did not remove the charge. Being as my account was hacked, and since the phone option doesn't appear on the website, I have no way of contacting them to get my account back or dispute the charge with them. XXXX - XXXX - XXXX XXXX XXXX XXXX Hi, my name is XXXX. Please allow me a few moments to catch up on your conversation so far. XXXX XXXX XXXX Hi, I had someone hack my account and sell stuff and of course no ship it. XXXX XXXX XXXX I contacted you and you said you'd take care of it and eliminate them XXXX XXXX XXXX But then on XX/XX/XXXX you charged me {$6.00} for seller fees XXXX XXXX XXXX You're going to refund this to me XXXX XXXX XXXX b/c that's what you said you'd do when we talked on the phone XXXX XXXX XXXX You charged me XXXX $ to a payment method that isn't even linked to my account XXXX XXXX XXXX I see. I really do apologize for any inconvenience this issue may have caused you. Let me check your account and see what I can do. Please bear with me. XXXX XXXX XXXX you'll be refunding the {$6.00}, thank you. XXXX XXXX XXXX If I will process a refund of {$6.00}, this will be posted on the payment method on file. But since you said that it's not even linked to your XXXX account, where was it charged? XXXX XXXX XXXX to my paypal account XXXX XXXX XXXX who said you could charge my paypal account? XXXX XXXX XXXX It's not linked to my XXXX account, so I'm wondering where you got the permission to charge me for something you said I shouldn't be charged for XXXX XXXX XXXX Can you please post the details on the charge to our chat box? Log in into your PayPal account then see the transaction details. XXXX XXXX XXXX XXXX XXXX -negative $ XXXX XXXX, XXXX Automatic Payment XXXX XXXX XXXX Paid with XXXX XXXX BANK XXXX {$6.00} Your backup is VISA XXXX XXXX XXXX XXXX Transaction ID XXXX XXXX XXXX XXXX Seller info XXXX XXXX XXXX XXXX XXXX XXXX XXXX Invoice ID XXXX Purchase details Purchase amount {$6.00} XXXX XXXX XXXX And, in the future, you will cease making work for me XXXX XXXX XXXX This isn't my job XXXX XXXX XXXX XXXX, we no longer have a contract with PayPal. Our access to their database is no longer available -- reason as to why I ask for this details. But please give me a moment to check on this. XXXX XXXX XXXX THat's wonderful to hear XXXX XXXX XXXX But at the end of the day, you charged my paypal account without authorization XXXX XXXX XXXX and fraudulently XXXX XXXX XXXX Thank you for patiently waiting. I really can not see where that charge is coming from on your XXXX account -- no matches found for {$6.00}. I need to connect you over to our Account Takeover team so they can further assist you with this and possibly issue the refund right away, would that be okay? But for me to do so, I will have to transfer your contact to their email support and disconnect our chat session. XXXX XXXX XXXX Our specialized team is only available via email. I will have to transfer your contact with them. You will be receiving an email from them within 24 hours. You can just reply on the email thread. XXXX XXXX XXXX I don't mean to rush you or anything but I just would like to know if you are still with me?
Company Response:
State: CA
Zip: 94114
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal suspended my account until i verified my identity for some reason they would not tell me. it took me a few weeks to gather all the required documents but eventually did ans submitted them. i provided ID, bank statement, and an account transaction history. after a couple days i went to log in and got a big message across the screen that i could no longer use paypal. plus my account balance, all the money i had at the time, would be held for 6months and then i would get an email telling me how i can get my money! i still cant believe they are able to do this to people
Company Response:
State: AL
Zip: 35630
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: Approx. 2 years ago give or take. Opened PayPal Account. have been trying ever since to get my money back that was deposited. The amount deposited was {$980.00}. Have tried on several occasions to resolve with nothing happening. Every time I have called Paypal, get the same run around. They keep asking questions like old phone numbers, old email address and none of that information is no longer valid or accessible. have had to get new phone, new number, new email address, everything. Talked to them today, and same old run around. Basically was told Oh well, nothing we can do without old information. So its basically they get to keep my money which doesnt belong to them. I'm angry, frustrated and just want this resolved and I can get my funds returned to me
Company Response:
State: PA
Zip: 17325
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened an account with PayPal early this year, around XXXX time. I opened it on recommendation from a friend who uses it to make deposits and withdrawals to online casinos. I have similar interests, so the service appealed to me. Since opening it I have used the account on a fairly regular basis to also deposit and withdraw from online casinos. To confirm, all the casinos I play at are regulated by the state and actively advertise their association with PayPal for use with their accounts. A few weeks back I had some luck at one of the casinos and was able to make some large withdrawals to my account. Then, on XX/XX/XXXX I tried to send some of this money to my friend who also uses PayPal. The transfer was declined. The next time I logged into my account I had requests for documents to prove my ID and ownership of my bank account. I thought this seems perfectly normal as the transfer was quite big and they might have checks to complete. I provided the information they requested on XX/XX/XXXX and XXXX. They also had asked me what the purpose was for a range of different transactions on my account. All but one of these were casino deposits and withdrawals, which I found strange because surely they'd know what those transactions were. I provided the requested details regardless. However, I have now received an email saying that my account is being closed and they are seizing my money! The balance of my account is {$15000.00}. They are saying that they are keeping my money for 6 months! They can not be allowed to do this. What right do they have? I need your help with retrieving my money, please.
Company Response:
State: NJ
Zip: 08401
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Paypal freeze my account for 180 days and then decided to take my balance at the end ( XXXX $ USD ) because they said i used my account for gambling, i was using an online know website for gambling and they were using paypal as a withdraw option. How as a customer am i supposed to know that gambling is not allowed on Paypal? They did not give me a notice or a warning or anything, they directly decided to freeze my account and they took my money
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I had an account which PayPal said I owed XXXX dollars, I did not. I lost money on the account and they had owed me. Then, after the initial XXXX dollars was disputed PayPal made a hard inquiry on my account without my knowledge, which is illegal. Next they said they sold the account to XXXX XXXX XXXX who can not be reached. PayPal would not offer details when asked when the account was sold as I have dates on my report which I could use to determine who did the hard inquiry. I dont even know if XXXX XXXX XXXX XXXX a real legitimate company as they can not be reached. The hard inquiry needs to be removed. I have already contacted both mentioned companies and contacted my credit check agency as well. PayPal needs to be held accountable for the money they steal from clients and small and large businesses alike. PayPal even erased my transaction history, to hide their tracks.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: unknown phone number XXXX text messaged on XX/XX/2021 " PayPal : An unknown device trying to access your account : location : XXXX IP adress ( sic ) : XXXX Navigator : XXXX ( XXXX ) Please confirm your information for security measures : XXXX : XXXX/ '' I do not have a paypal account. Thank you
Company Response:
State: WA
Zip: 98036
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A