Date Received: 2021-11-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This transaction happened XX/XX/21. I was in the process of moving and couldn't take some of my furniture with me but an acquaintance suggested they will buy it off of me and we decided to do {$10000.00} for the multiple pieces of furniture ( sofas and a few bed sets ) that were going to be left behind. I agreed and said we should do the transaction through paypal since it is safe for us and I keyed in their card information so the transactions goes through and I understand it is safe for both of us to do it as for goods in case of any issues in the future so I understood there would be a fee paypal would take. They right away suspended my account and I refunded them their money since paypal was being hard to work with. I got an email from paypal to submit proof and since this deal is happening in person with someone I knew, I tried the best to explain the situation with paypal. On XX/XX/21, I got an email from Paypal saying I can no longer do business with PayPal and that my account is permanently limited but this doesn't make sense at all. I even had a few dollars in my account sitting. I contacted paypal again to push this issue to a higher up and was told someone will contact me within 48 business hours. It is now XX/XX/XXXX and no one has ever contacted me from Paypal and my account is still locked.
Company Response:
State: NY
Zip: 11580
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: So for some reason my PayPal account was suspended suddenly without warning. I have been with them for over 21 years. I called and they told me I violated their Acceptable Use Policy but would not ( could not ) disclose what that violation was. Furthermore they told me that it is " un-appealable '' and " permanent '' and that they will now hold my {$1600.00} balance for 180 days. At the end of that period they will " contact '' me to see how I can get my money back. I asked to speak to a supervisor and they transferred me with much difficulty to XXXX ( Employee XXXX ) supervisor in the " limitations department ''. He repeated that he could not share any additional information, that he could not escalate this further than himself. I have reviewed their Acceptable Use Policy and the only thing possible is a couple of adult sites I am in which as far as I know are legal for adults... I have read online that some people have had this happen because they were on a VPN. I'm on a VPN all the time because I work from home and VPN into my office. Again if that's the case that's bogus. Also, I was under the impression that this was the United States so if it was something the thought was criminal or civil they should be compelled to tell me what I'm accused of doing...
Company Response:
State: AZ
Zip: 85757
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2021 I received funds from my friend, later that day PayPal Inc, confiscated my money for 180 days, I waited the days to be over, after which I tried to reach them but no response. I need your help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal refused to close my account when I discovered that someone had created a business account linked to my personal account and took money out of my bank account. I have a PayPal account and an unauthorized transaction occurred on XX/XX/2021. transaction ID # XXXX for {$110.00}. I am unable to locate an account number associated with my account. on XX/XX/2021 I discovered the issue and electronically indicated the payment was not authorized and I received an automated response that this was being checked. Upon review of my account I noted that a business account had been added/upgraded to my personal account and the name was not my name. Also there was a tax ID number added. I tried to remove both and I was not able to do. I removed my bank account access. And changed my password. I attempted to close the account entirely and I received a decline message with instructions to call customer service. Also on XXXX, at XXXX XXXX ET ; I called customer service at Paypal. I talked to someone in another country and she tried to help. After speaking to her supervisor several times and repeatedly telling me that if I chose to close the account that she could help me, she was not able to close the account BUT could remove the business upgrade. I told her that it was not just a choice but that someone had gotten into my account without my permission and was using it illegally. Paypal refused to close my account because a transaction had been made in the last 60 days. Do they not know fraud when they hear it?
Company Response:
State: FL
Zip: 32935
Submitted Via: Web
Date Sent: 2021-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I was in process of initiating two payments to XXXX XXXX. When I started typing XXXX 's name the Venmo app algorithm automatically suggested a wrong recipient : XXXX XXXX. Not paying attention, I clicked on the name that the Venmo App was recommending. I would not have clicked on the wrong name if the Venmo App had not recommended that I click on the wrong name : XXXX XXXX instead of the person I intended to send the payment to XXXX XXXX. XXXX XXXX is a former XXXX I had exchanged XXXX-related emails with 5 years ago when I was attending the XXXX XXXX XXXXXXXX XXXX I never had any financial transactions with XXXX XXXX. I barely know him. I never had any transaction with XXXX XXXX using Venmo. There was no reason for Venmo to auto-populate his name in the recipient field. I think that doing so was deceptive and took unfair advantage of the fact that was not paying attention and assume that the Venmo XXXX would not mislead me. After realizing and immediately notifying Venmo of the error, I asked Venmo to reverse the transactions. Venmo first made me believe that they will reverse the transactions. Two days later, Venmo claimed that after mining some data about me, without my consent and without even telling me which data they mined, they noted that I have exchanged some emails with this former classmate 5 years ago and that was ground for them to deny the reversal of the erroneous transactions. This decision from Venmo is unfair, deceptive, and abusive. It was unfair and deceptive to use their algorithm to prepopulate the recipient name field with the wrong individual using stale 5-year-old data mined without my permission. It is abusive to harm me by refusing to reverse two transactions due to an error that Venmo Algorithm initiated by auto-populating the recipient filed with the wrong name.
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2021-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was doing business through PayPal and a client was paying for service through PayPal and when I tried to withdraw funds they wouldnt let me so I contacted via phone to let them know that they kept saying its a error to withdraw my funds so the lady instructed me to follow her instructions and I tried 3 times and it locked me out so she then told me to say 48 hours to try again so I called back and another PayPal representative told me to do the same thing the First Lady did that caused me to have to wait 48 hours to try again and I told her that I tried that with another representative already and it locked me out from doing anything for 48 hours so she said just follow her instructions so I did and it did the same exact thing and she hung up immediately so it cause a flag to go over my account and then they came to terms they would hold my funds for 180 days for chargeback feeds. I emailed the executive of escalations and he would not be understanding of my situation to get my funds back with it being there phone representative fault they flagged my account so its been forever and they still not giving my funds back. I have photos and emails from the conversation Case # XXXX
Company Response:
State: CA
Zip: 90038
Submitted Via: Web
Date Sent: 2021-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Two transfers occurred on XX/XX/XXXX and XXXX each for {$100.00} plus XXXX in fees. These were supposed to be for personal services rendered that never were. I tried to contact the payees through the messenger systems in place but never got a reply back. I then submitted a dispute with the company as I had not heard anything from the payee. They have denied my dispute and I have run out of options. I was scammed out of those two payments and the customer service from PayPal has been nothing but go around. I need these charges reversed as I never received any of the services that were stated and it was prior stated they would refund the money within 72 hours of service not being rendered ( the payee ).
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2021 PayPal closed my account stating that I violated their policy for some unknown reason. The customer service lady stated that they will hold my {$2000.00} for XXXX 180 days to make sure they didnt receive and charge backs and after that they will release my money to my bank account on file. So today is XX/XX/XXXX and I checked my balance and it was down to {$0.00} because they took my money on XX/XX/XXXX before the 180 day mark and that is fraud to me because that is not what I was told when they closed my account!
Company Response:
State: TX
Zip: 75241
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had opened a dispute claim Case opened : XXXX. And it got denied basically over night. Within a few hours. I hardly think PayPal reviewed, investigated my claim in a matter of a few hours to deny my claim.
Company Response:
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have been using PayPal forever and use it weekly. My husband did some labor on a roof and was paid via our PayPal account. Over last weekend. PayPal immediately charged the money on the card from our customer. But would not let me access it due to the amount. Which I understood. I submittted all of my documents. Tax id, drivers license. But then they went further wanted tracked numbers? When had non since is was labor, thw they wanted business contracts which felt a bit of invasion of privacy. After I submitted everything I waited 3 days. I messaged them on their website. This is when all became extremely confusing-said my transaction was from another account, said to call them. As I did. More confusion said all my documents were in the back office for review, review of what??? Then I was told to call my customer and have him verfity he sent it so he did with me on the phone. As I was waiting PayPal has a pop up and it states once verified by customer the money will be in your account within 7 days which is now entirely too long. Right after the customer verified the payment. I see my PayPal has the money in there of XXXX and it says to accept it. I tried accepting it and a pop up comes says I cant access the money but its in my PayPal account. I call PayPal because now my account has been moved from restricted to limitations. So I called them again to find out. I was getting the run around. From blaming the high amount, to my customer needed to check his email. Then they would release me from limatations to put in my bank. My customer does everything and they give him a run around. He was going to just cancel it but they wanted to charge {$460.00} then they said he was good. He was extremely frustrated because he said I am good cause you took my money and wont pay for the service I bought. So he has me call the Limitations department, this is now the 3rd person I have spoke to. She explains that its in the back room under investigation. I said investigation of what??? If I am allowed to receive my money thats been verified and I proved all my tax ids etc! They then give me and my customer more runarounds and say under my investigation is over which can take 7 more business days that I would get a email if approved or not. But they still charge the fees and are charging their reasons every call into why I cant have my money. They are holding it hostage with no end in site. I cant even refund it to my customer because they will charge me close to XXXX! So they are just holding my money and my customers money with when they say its ok even after I Did everything they asked me to do. My customer did everything he was supposed to do. They will not explain why and who is investigating me being dictated on me having access to my money. This is supposed to be a transfer service not the fbi. My tax id is on there what else do They need to investigate????? Complete invasion of privacy. Complete dictator ships with ever changing rules and terms. This can not meet complaisance.
Company Response:
State: TX
Zip: 76049
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A