Date Received: 2021-11-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as i assume it has to be. I have not been able to get help from them for months but i just remembered i could file a report on here as i feel they are not doing their job and it is affecting me a big deal as i used PayPal quite frequently. They are holding my money and not letting me withdraw it, and this is illegal. My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: HI, PAYPAL YOU TOLD ME MY MONEY WILL ABLE FOR WITHDRAW ON XX/XX/XXXX OR BEFORE. I NEED PLEASE HELP ME TO ENABLE THE OPTION FOR ADD MY NEW BANK ACCOUNT FOR WIHDRAW FUNDS. WE ALREDY HAS A COMPLAINT BEFORE PAYPAL XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Consumer Financial Protection Bureau Complaint No : XXXX
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have had a PayPal Account for several years. The pandemic has raised certain serious issues - especially with sellers from overseas ( e.g., XXXX is no longer selling via the primary market here in the US, but instead sell directly to consumers ). I've order several items -- and one took 35 days to deliver. Another order was not fulfilled. I had an email from them saying they could not fulfil it and I gave them notice to cancel the order. Neither PayPal nor I have heard from them. PayPal has not honored its commitment regarding merchandise purchase protection. The invoice was written in XXXX and PayPal nor I could read it. It also had a 'bad ' email on it ; these are badges of fraud and PayPal just directed my to my card. I sent the email regarding that they do not have the material for the items and PayPal would not cancel the account because it said it could not. This is unusual also because they attempted to take these funds when my bank did not pay it ; and what they have on their records is wrong. Now - I have canceled one dispute for {$44.00} and am just am taking the hit. The other has been resolved by XXXX XXXX, they did not accept the charge and canceled my card and issued a new one. Ref. ID # XXXX case is with my federal credit union account ending in XXXX.
Company Response:
State: MD
Zip: 21144
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is a fallow up of the claim XXXX agains XXXX XXXX but this is for PayPal to be forwarded with new complain thanks. On XXXX I was in XXXX from the XXXX to the XXXX XXXX, in XXXX county Ga. I let my XXXX ( XXXX and XXXX ) here at home, only had my XXXX with me that police took when I was in XXXX, a person that I know for 10 years was staying in my home and he was the one that took the money and my XXXX XXXX with all my info, he changes passwords and make emails aliases and took money from the PayPal account {$19000.00} dollars first he took on the XX/XX/XXXX $ XXXX $ XXXXand XX/XX/XXXX {$4000.00} and the XX/XX/XXXX {$5000.00}, on XX/XX/XXXX {$5000.00}. For a total of {$19000.00}. Mycousing bond me out so when he know this he just took all his things and leave my home so I can not notice nothing but I came back home at XXXX and inmidiatly try to call PayPal but nobody answered then I call my bank because my debit card was linked to PayPal and they can took the last 2transactions of {$5000.00}, it was pending so she pass me with the dispute department I explain all this and they dispute the $ XXXX.but said he has to connect me with fraud department, and in here they freezes my account and debit card at next day I went to the branch and personally talk with the manager open a new account has to open a new email just for my Mobil app of the bank, and run XXXX XXXX, by the way at this point my a XXXX XXXX was complete erraise and hidden on the basement were this person was living I use my XXXX to search for the XXXX and both was loose or stolen then I only rod the air I exchange passwords and all XXXX accounts all this was a lot to the point that I went to buy another phone and now the bank does not want to get involve and apply the chargers of PayPal with a stupid excuse that I use that account on that time to-pay XXXX but that is an automatic charge so they take that like proof that I use the account I have XXXX for 3 years well that why decide not to add my money to my accct. And no dispute the charges .Now paypal wants to charge me and the manager of the branch was especific on that I do not have to call PayPal he said because they are linked to us. He was a very helpful person he fill all the documents attached here, but the problem is with dispute even that they make me change my accounts they denied all dispute. After all this PayPal said that I give my password I guess they do not understand I have my XXXX XXXX stoked and then hack my passwords by the XXXX and on top never make transaccin like giving money like that that will have to be a red flag that I did not make that transactions. They value me like a customer and I think they are on the side of the thief so what I use this businesses if I was the one that is make in a droid he can go to the police and take action why my bank and PayPal not believe what I said is ridiculous. Thanks for your help!
Company Response:
State: GA
Zip: 30329
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account on Saturday the XXXX of XXXX, due to me being underage at the time when I opened the account in XXXX, which I understand, however I would now like my money back please, as it is punitive toward me to wait for 180 days, especially when the money isnt for selling any goods and came straight from coin base, there should be no hold on my money whatsoever, as there are NO buyers involved, please let me withdraw my money within the next week, I feel appalled at paypals service and I felt saddened and betrayed when I couldnt withdraw my money as I need it for important things, etc gas money, food and bills. Please understand my situation and work WITH me PayPal by allowing, e my own money which ISNT FROM SELLING GOODS and is from coinbase so NO buyers are involved Regards PayPal Email address - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: It first started with XXXX I was selling some of my personal guns and ammunition during the last pandemic back in XXXX XXXX needed the money, and gun and ammo prices were high because of shortage.All my sales were legal and every gun was sold through an XXXX dealer as the law states and not directly to individuals. one of XXXX acceptable payments was Paypal. So i made some transactions through Paypal at the customers 's request, transactions were going smoothly at first the i receive some email from Paypal asking more details about transactions, stating that it was standard procedure because i was still a new seller, asking me about products details and tracking numbers stating that it was also to guarantee buyer 's rights. Then the surprise me with a temporary freeze of my account until i answer some of their questions and provide them with proof of sale and proof of purchase and also tracking numbers with XXXX. after my full compliant they unfroze my account and i continued selling. Until the decided to permenantly terminate my account and hold my money for 180 Day claiming to make sure no buyers complain on my products and transactions. Which no one ever did and i have a great rating on XXXX. I waited and waited, calling Paypal every now and then with no direct answers to my question of what happened to my money. 180 days minus 4 days i call and descovered that my balanced was XXXX. My balance was XXXX $ and they confiscated the whole amount. i was really struck by a lightning then. their answer was that i violated their policy term and i owed them all my balance. to begin with, i sold my personal belongings to get some financial stability during the bad times we passed through. they took all my money. Well not took but stole my money. Thank you for Understanding.
Company Response:
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: For many years I've been very happy with the service and professionalism with not only the PayPal services but also the PayPal team that have assisted me but since 3 days ago I've been very agitated and annoyed with the way you have handled my current account limitations for simply transferring my money from one of my bank accounts to the other while also gaining membership points in the process for doing so, the reason I use PayPal for these transactions is because it's a lot more quicker and easier this way. Just to also take note I had called multiple times while also providing my ID, Bank Statements and all other information required and fully cooperated with your requirements you needed at your end. Myself and my legal team had taken a deep look into your assumed 'violations ' to the Acceptable Use Policy along with terms of service and had not found where I have supposedly violated these terms. Personally I make sure to read all the legal jargon in regards to the terms of use etc so I know what I'm allowed and not allowed to do. Regrettably if this issue has not been resolved in regards to the 'permanent limitations ' account issue I am facing and you do not allow me to withdraw my funds totalling XXXX I will have no other option but to report PayPal to the Financial Ombudsman, Trading Standards along with the XXXX XXXX XXXX until this has been resolved. Until I hear a response I'll be making preparations to file these reports. Many Thanks XXXX XXXX Email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX XXXX IRS Complaint I cant access my account and i once reported to irs.
Company Response:
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got locked out of my own paypal account. They asked me to reset my password and when I try to do that, they tell me to verify my phone number which is my old number. I can't even change it. I don't understand why they can't just send me verification code to my email. Their system is quite flawed and no wonder people talk bad about paypal everywhere online. I guess it makes sense.
Company Response:
State: TX
Zip: 75229
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has inexplicably " restricted '' my account and can no longer " do business '' with them without any reason provided to me other than " Some of your products or services are in violation of the PayPal Acceptable Use Policy. As a result, you can no longer do business with PayPal. '' To start off, I do not sell products nor services. I have sent emails to PayPal asking for explanation as to why my account has been banned and they have not responded. The only thing I can think of is that they are punishing me for initiating a chargeback through my credit card company earlier this year when PayPal sided with a seller who scammed me out of approximately {$100.00}.
Company Response:
State: TX
Zip: 78852
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A