Date Received: 2021-11-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal won't let me withdraw or send money and I contacted them and they said they override the problem and it still won't work and they keep telling me I just have to wait and see if it will let me
Company Response:
State: CA
Zip: 90713
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened a Venmo account on XX/XX/XXXX to make a {$540.00} payment to a friend for four XXXX football tickets. The Venmo app setup required that I log into the mobile app for my bank account to complete this transaction by automatically synching with the Venmo app, which I did. I was notified soon after that the payment transaction to my friend was successfully completed, however, when I checked my bank account activity over the next few days, there were no signs of this transaction. On XXXX I received the following notice from Venmo customer support : XXXX XXXX ( Venmo ) XX/XX/XXXX, XXXX AM XXXX Hello, Im so sorry to hear that your account is frozen and I understand the urgency of being able to use the account to the fullest! My name is XXXX from Venmo support. Rest assured that I will check where this issue is coming from. Your account is frozen because we couldn't recover funds for the payment of {$540.00} to XXXX XXXX XX/XX/XXXX. Venmo successfully sent the funds to the intended recipient, but couldn't debit the funding source selected, which was your bank ending in XXXX. Before the account can be unfrozen, you'll need to pay Venmo back {$540.00}. You can find more information and settle this unrecovered payment by following the prompts in the app. Tap Restore your account to get the process started. Alternatively, you can settle the payment by using a computers browser to visit venmo.com/recover. You can use either a debit card or bank account to add money to Venmo and unfreeze your account. A debit card payment ( if successful ) will unfreeze immediately. A bank account payment may take up to 5 business days to process ( if successful ) before your account is unfrozen. It is also worth noting that you'll receive an email when your account unfreezes. Please note : Any payments you receive before initiating repayment to Venmo will be applied to the money owed. If the payment is equal to or more than the money owed, your account will automatically unfreeze. If you receive a payment after you have initiated repayment, the repayment transaction will have to complete before any money is recovered from your Venmo account. If you have any questions regarding this process, please let me know. If you have any additional questions, please let me know! Best, XXXX XXXX | Venmo Support # 1. I did not request to have my account to be unfrozen, nor at this point do I wish to trust my bank account details to this risky service. I want to pay off this debt, but I refuse to use this unreliable service to do it! # 2. I do not have any bank accounts, nor debit or credit cards, ending in XXXX as indicated in the letter above. That account number was acquired in error by their process, not mine! # 3. Venmo unsuccessfully synched with my actual bank account but transferred funds to my friend anyway. # 4. I have offered to pay this legitimate debt with cash, check, money order or credit card ( which Venmo has on file ). All of those payment means have been rejected by Venmo customer support. # 5. Venmo refuses to accept payment through any means except an active Venmo account, which under the circumstances, I refuse to activate ( they are essentially trying to force me to use a service which has already failed me once before! ). # 6. The most recent solution offered by their customer support team is the ridiculous proposal below ( basically borrow money from a friend and drag that same friend into this mess created by Venmo! ). # 7. At this point, I feel like Venmo is simply trying to extort this situation to force a former customer to reactivate their Venmo accountI want to pay my debt, but I refuse to become a Venmo customer to do it! XXXX XXXX ( Venmo ) XX/XX/XXXX, XXXX AM XXXX Hi XXXX, Thank you for reaching us, I'm XXXX from Venmo Support and I will be glad to assist you regarding your account. We are really sorry you are passing through this situation with the bank account tied to your Venmo, we know how concerning it can be! XXXX, we appreciate for letting us know about your experience and we apologize for the inconvenience this has caused you. Since you don't want to add your bank account, which is understandable in this situation, and we can not recover a debt using a credit card or a check, I personally recommend you receive a payment from a friend with the same amount. This will recover this payment and unfreeze your account. I know you don't want to unfreeze it but that will be the solution for this issue. Again, we truly apologize for this experience and the inconvenience this has caused you. Please, let us know if you need anything else! Kind regards, XXXX P | Venmo Support
Company Response:
State: NC
Zip: 28031
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: 1. I noticed two irregular payments to PAYPAL XXXX on my XXXXXXXX XXXX XXXX credit card statement posted on XX/XX/XXXX ; one for {$61.00}, the other for {$66.00}. 2. I checked my PayPal account : on XX/XX/XXXX, XXXX PayPal made two automatic payments to XXXX XXXX XXXX for {$66.00} and {$61.00} using my XXXX XXXX XXXX VISA Credit Card. On or about this day I called PayPal to report the irregularity and was advised to take certain security measures, and to report the matter to my credit card company. They offered no further assistance. 3. On or about XXXX I called the XXXX Fraud department to report the irregularity. My credit card was canceled, a new one mailed and the funds were reaccredited to my account on XX/XX/XXXX. 4. On XX/XX/XXXX I received communication XXXX stating that their decision had been reversed because of additional information furnished from the merchant. As it turns out, the information was offered by PayPal. Based on this information, the refund of {$61.00} was rescinded but the other was not disputed. XXXX. I have placed multiple calls and spoke with various XXXX agents and PayPal agents on their fraud lines. Eventually I learned that my money was paid to XXXX, which I believe is an incorrect or fraudulent transaction. 6. I called PayPal on XX/XX/XXXX and asked for information concerning the vendor was told that they could not provide me with specific demographics Despite having transaction numbers and invoice IDs, no PayPal agent was able/or would provide me the specific name or location of the vendor. I was advised to call XXXX. 7. I called XXXX customer service line on XX/XX/XXXX. The agent took the specific transaction reference numbers, and then informed me that there is no record of these transactions. 8. I initiated a CFPB complaint ( XXXX ) against the XXXX XXXX XXXXXXXX concerning what appears to be 2 fraudulent charges against my credit card via PayPal. On XX/XX/XXXX I received XX/XX/XXXXs response which is logically inconsistent, and does not appear to close the loop on the matter. They are basing their conclusion based on information provided by PayPal. 9. In way of dispute, PayPal reported to XXXX that 4 prior purchases were made using my email, Card and PayPal account were not contested me. Note that none of these transactions involved the merchant, PAYPAL XXXX. 10. XXXX/XXXX/XXXX two separate charges were submitted to my account in the amount of {$61.00} and {$66.00} from the merchant PAYPAL XXXX. XXXX eventually rescinded the refund of {$61.00} but not the other. Of the two charges submitted by PAYPAL XXXX on the same day, which I believe to be unauthorized, why did PayPal dispute but one refund charge but not the other? 11. On XX/XX/XXXX I spoke with a PayPal agent, XXXX to again ask for the name of the merchant to whom PayPal transmitted the disputed charge. However I was again informed that PayPal could not/would not furnish me that information. I insisted that the charge was inappropriate and asked her if it could investigated. She told me that any investigation would be internal, and that I could not be privy to any eventual conclusion. 12. To put it succinctly : Despite all the documentation concerning these charges available to PayPal, it unable or unwilling to provide me the precise name of the merchant who alleges these services for which it was paid. I have no recollection of purchasing this service, and would like verification from the vendor the nature of the service I allegedly received. It is inconceivable to me, as a consumer, that the merchant PAYPAL, can approve transactions using my XXXX credit card without the ability or apparent responsibility to provide me with the demographics concerning the merchant to whom my money is transmitted.
Company Response:
State: MD
Zip: 21012
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have contacted PayPal and they have said there is no such bill outstanding due them.From my account. I have since closed my account. First notice for collection was recieved on XXXX from : XXXX XXXX XXXX XXXX XXXX Phone No. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. The notice said I owed {$120.00}. The second notice I recieved was from a different place. This notice said same amount {$120.00}. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX phone no. XXXX When I called it went straight to music. My name is XXXX XXXX XXXX XXXX phone no. XXXX
Company Response:
State: OH
Zip: 44720
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$800.00} XX/XX/XXXX - {$800.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$1000.00} XXXX XXXX - {$1000.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$650.00} XX/XX/XXXX - {$1100.00} All transactions were supposed to be going to stuff, but I never received any receipts for the transactions and never received the service that was paid for from any of the transactions.
Company Response:
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: There was fraud made from Paypals that was linked from my banking acct. My bank has investigated the issue and XXXX XXXX ( my bank ) credited the moneys lost back to me. Paypals investigated the issue and Paypal still says I have a balance and I tried to resolve this and explain that this was due to fraud. Paypal sent the debt to collections.
Company Response:
State: CA
Zip: 94526
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I tried to use my Venmo account and found out it was frozen. I contacted Venmo customer support and they said my account was frozen so they could verify my identity. They then stated that I would need to send a photo of my government ID with no information redacted and a selfie of me holding my ID. They said to make sure it wasn't a photo copy but an actual photo. When I told them that I was worried about identity theft and didn't want to share my government ID that stated that was the only way to unfreeze my account. I asked them why they couldn't use my phone number, address or email ( or a combination } to verify my identity. Instead of answering they just stated that without I photo ID my account would stay frozen. I then asked about the funds I had in my account and they said they were frozen also until I produced a photo ID. The bottom line is that without risking ID theft my account is frozen and I can't get my funds back. The amount of funds is about {$69.00}.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My father tried to send me {$500.00} on Venmo so that I could purchase a laptop from XXXX. We had been talking about this for awhile. I made a venmo account specifically for this reason and as soon as he sent venmo froze both mine and his account. His account had a few thousand dollars in it because it was his business account. I have tried reaching out, called multiple times and I finally got someone to explain that the reason they did it is because we used the word " laptop '' on what the money was for and unfortunately the person that told me that ( venmos SUPPORT DEPARTMENT ) had no ability to do anything about it ( he told me so ) its completely in the hands of the " account specialist '' that you conveniently can not call.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I returned something but I did not get my credit back so I filed a claim on PayPal ( Case ID : XXXX ). 2 days later, I was permanently limited. PayPal did not help me with anything but instead I was penalized for something I was victim of. This is most ridiculous thing I've ever experienced in my life.
Company Response:
State: MA
Zip: 02116
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Received letter from XXXX XXXX XXXX from a paypal debt of XXXX. This was identity theft. Money was returned after investigation by cc company. I went on and cancelled cc cards with paypal as requested by cc company. This debt was identify theft and already resolved a while back.
Company Response:
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A