Date Received: 2021-11-14
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal has refused to release my funds after it was held for 180 days and yet theyve refused to let gain access to it I need this money to pay my rents and bills I tried calling them and they couldnt provide solutions these peoples are invading my civil rights which Im going to take up a legal action if theres no solution as soon as possible
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2021-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I am a victim of Identity theft. I contacted all XXXX bureaus as well as the credit company and I provided each of them with the credit reports with the circled fraudulent information. A copy of the police report. A copy of the letter from the XXXX office who wrote me to alert me that my personal information, as well as my identity, had been compromised. I also provided a copy of my current driver 's license as well as my social security card. I have written the agencies XXXX xs and have not gotten any relief or support.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: i made a purchase for a very speicfic type of office charge overseas, they were to make it from top to bottom brandnew with the customer specific requests made to the chair. i was told the timelime to make it and ship it will take up to 3 months before i received the item. its been 3 month and not only have i not received it but i can not reach the seller whatsoever. unfortuantely my bank only offer XXXX purchase protection and now that its past them wont refund the money under the reason of not received item,
Company Response:
State: FL
Zip: 32211
Submitted Via: Web
Date Sent: 2021-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I placed an order with online retailer XXXX, using Venmos debit MasterCard. Including tax the total amount due was $ XXXX. Upon placing the order a second charge was withdrawn from my debit MasterCard : [ photo of transactional record would be placed here if allowed ] {$24.00} was deducted from my Venmo account to XXXX XXXX but i am unable to see delivery address or any additional information.
Company Response:
State: CA
Zip: 94306
Submitted Via: Web
Date Sent: 2021-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello. I rarely use international transfers, I used XXXX and XXXX XXXX without any problems. On XX/XX/21 I made a {$3600.00} transaction in XXXX to my son from my bank XXXX XXXX XXXX XXXX XXXX via XXXX XXXX. In XXXX, because of the covid protocol, there were restrictions in the work of the XXXX XXXX, then they did not have a sufficient amount (! ), then they said that there were some problems with the transaction. I called XXXX XXXX to confirm the transaction onXX/XX/21, but they just transferred the money back to me. Okay, I went to XXXX XXXX located at XXXX store in XXXX TX. There I was told that they did not have the entire amount (! ) And I had to go to the other store. I tried to convince them that I do not need money and I want to send the entire amount to XXXX again. I said that they shouldn't give me the money, they would just forward the transaction. But they refused and said that it looks like a scam!!! A few days later, about two weeks ago, in XXXX XXXX located in XXXX XXXX TX, I asked to resend money to my son again. The employee tried several times but without result. Then she returned the entire amount of {$3600.00} + sending fee to me and tried to do the whole process from the beginning. She didn't succeed ... She advised to try again in a few days. But I got the idea! I have an account in Venmo, but the custom service told me they do not make international transactions and advised PayPal. Oh PayPal! A huge company! They can help me! I opened an account, confirmed my identification and the identification of my bank. My son in XXXX did the same. XX/XX/21 I tried to make a transaction : {$3600.00}, {$1800.00}, {$360.00}, {$180.00} but only {$18.00} succeeded. I thought because I'm a new client, my account has restrictions or a limit. But PayPal custom service reported that my account is transparent/clear and does not have any restrictions or limitation. But they see that my transactions do not go through the XXXX XXXX XXXX. What is the reason for this they do not know and advise me to try it in 48 hours and my son should make a payment request. We did it. My son made a request and I waited 62 hours. As you already understood, I could not make a transaction today... This is money for my son for a wedding and this is the my first gift for this. This is a transaction from a legal person to a legal person, from a legal bank to a legal bank, from legal money received from legal work! My son and I do not have any criminal or financial problems and I hope this is some kind of mistake and can be easily fixed! Sorry for the long post, but I tried to make a complete picture. Respectfully, XXXX XXXX
Company Response:
State: TX
Zip: 75160
Submitted Via: Web
Date Sent: 2021-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received harassing calls from XXXX XXXX asking me to contact PayPal for charging amounts using my telephone #. I did opened an account with PayPal and closed it but the business account was opened which I never used or complete. Somehow my information was compromised and given consent by someone to use my account. I did reached out to XXXX XXXX about PayPal and was told PayPal cancelled my claim. I contacted PayPal and was given the runaround as of XX/XX/XXXX. I reopened an account with PayPal hoping I could find out who is using my account. I did download some activities and saw a recent activity by XXXX. I have no ideal about this transaction.
Company Response:
State: NC
Zip: 270XX
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I opened a Venmo account for the purpose of exchanging money with coworkers when purchasing food. On XX/XX/XXXX my coworkers sent me XXXX dollars. After that, Venom suspended my account and I have been unable to use it. After numerous emails with Venmo support, I provided a picture diver 's license. Venmo has requested 90 days of Bank statements. Being an overreach of privacy I refused and provided bank account numbers and Debit card Numbers. To Date, XX/XX/2021 my account remains frozen, with only automated replies to my emails.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: i purchase items over the internet and was pay with my master card true Pay Pal the items come all destroid and contact pay pal and they said to send the product back also to send photos copy of invoice and i did i spend almost {$60.00} dollars to send the products back, i did send everything i have to pay pal and later they said they not going to aprove reinburstment bucause i did not send the invoices and photos wich i did so i dont know what to do i lost {$100.00} on the purchse and {$44.00} to send them back please help me, thank you XXXX XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I purchased a XXXX XXXX XXXX XXXX XXXX from a seller on Venmo named XXXX XXXX after discussing the terms of purchase through the app XXXX for the amount of {$960.00}. An important note is that I used the Buyer Protection feature in Venmo which states that money for a product not received or received not as described will be refunded, and the seller has gone cold since the XXXX. On the XXXX I decided to file a dispute with Venmo because the seller hadn't provided shipping information. Venmo said they would investigate and provide a solution with 7-10 business days, but their time has run out. After speaking to them today, they said that they haven't reached a conclusion and that 'investigation ' may require more time. There isn't anything to investigate other than the seller just scammed me from almost a grand, and I'd like my money back from Venmo.
Company Response:
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/21 I was denied access to my cash balance of {$46.00} which was deposited with my prepaid paypal cash card. I have a cash balance of {$46.00} that I want to withdraw so I can close my account. All transactions involving my account are being declined. Paypal says I am a permanently limited account holder and denied use of my account... .unable to proceed after login. I get a block that says problem with account contact support, I go to contact us ... and it says access denied. I only want the money I put in the account... It's money I prepaid. Thank you, XXXX XXXX
Company Response:
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A