Date Received: 2021-11-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XX/XX/2021 I noticed that my bank account was overdrawn. Upon research with the bank for the previous XXXX months there had been unauthorized charges coming from my PayPal which was linked to my bank in the amount of {$14000.00}. Upon notifying PayPal they said they cover XXXX days but there process is longer so I should contact my bank to cover the renaming portion which I did. The bank issues me a temporary credit of {$8600.00} and PayPal {$2500.00}. Now I receive a call from PayPal saying that I owe them {$1300.00} and my bank is saying {$4500.00}. Apparently PayPal put the same dates and my bank so they are rejecting my claim from both sides leaving me negative. PayPal is refusing to correct the issue saying its now pass there covered period even though they are. The ones that put the wrong dates. Now I am out over {$10000.00}. My email address with PayPal is XXXX XXXX
Company Response:
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: As a XXXX person, I use XXXX XXXX as my phone number as it does not make sense for me to pay extra for a cell phone that includes voice ( a service I would not use ). Some financial providers both require a phone number that is linked to a cell provider ( e.g., XXXX, XXXX, XXXX. ) and will not accept a XXXX XXXX number. Recently, Paypal decided to stop accepting XXXX XXXX as a valid number and will no longer let me make purchases. They are requiring that I use a " valid '' phone number ( e.g., XXXX linked to XXXX, XXXX, XXXX. ). This discriminates against XXXX people who use a XXXX XXXX number as they do not have a need for a regular cell phone subscription.
Company Response:
State: OR
Zip: 97202
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a fraud text from my bank for a charge of {$37.00} on my credit card and was provided a fictional PayPal number and the name of a business, XXXX XXXX XXXX. The number provided was XXXX. I called and was asked to verify my last XXXX ssn which I lied about and was put through to an operator. I refused to give her any other information and just wanted details about the company. When she wouldnt provide any, I told her I would block the charge and delete my PayPal account.
Company Response:
State: NV
Zip: 89145
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, TX XXXX Dear PayPal, I am writing on behalf of my limited PayPal account due to receiving benefits as money owed from a friend. On XX/XX/XXXX, I created a PayPal account ( " Account '' ) at which time I agreed to PayPal 's user agreement ( " User Agreement '' ). On XX/XX/XXXX my account was limited due to the unemployment benefit that was received into my PayPal account. Although the unemployment benefit wasn't in my name but it was received as money payback from a friend in debt to me. My friend asked for my account and routing number not knowing it was Unemployment Benefit. Upon receiving the money my account got limited temporarily, which I was definitely expecting due to the high cash flow and recent scams going on. Later On my account got limited permanently which mad me very worried and concerned. I was told I was to wait XXXX days upon withdrawal, I made several complaint but I got no response. unfortunately I forgot about it due to the ongoing Pandemic. So I'm writing this E-mail to kindly forward this to your technical team for withdrawal of my money that has been held for quite a long period of time. Based on your policy it states : Pursuant to the Restricted Activities & Holds section of the User Agreement, In connection with your use of our websites, your PayPal account, the PayPal services, or in the course of your interactions with PayPal, other PayPal customers, or third parties, you must not Violate any law, statute, ordinance, or regulation ( for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising. ) Additionally, you must not Send or receive what we reasonably believe to be potentially fraudulent funds. Based on what happened I didn't violate any of this policy, my friend paid me back with unemployment benefit, if you need any documents proving so I'll forward it to you and also I don't mind coming over to your office with my friend and also all the XXXX XXXX unemployment benefit application document and also a lawyer. I hope this mail finds you well kindly note this has also been forwarded to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX Respectfully, XXXX.
Company Response:
State: TX
Zip: 794XX
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: My account was permanently disable by Venmo. I had over {$300.00} on this account. It was frozen on XX/XX/2021. An account specialist by the name of XXXX XXXX told me that my account has to be frozen up to 180 days and have no chargebacks or fraudulent after 180 days without any chargebacks or fraudulent activity they would release my funds. Today is XX/XX/2021 I am after my 180 day period. My account has no illegal activity has no chargebacks or fraudulent activity it never did. I have reached out to demo every day after XX/XX/2021 and no one from the company will try to help me with the issue of releasing my funds. The last person that I talk to you was an account specialist by the name of XXXX XXXX who sent me an email today stating that he could not help me with the issue although their rules at Venmo states that my money should be released after 180 days which makes what Venmo is doing with my account in violation of their own rules and regulations. The initial reason my account was frozen I was told was because they needed to verify my identity I sent them my passport as well as my Maryland state ID my identity was verified. Immediately after that they said that I violated XXXX of the rules but they can not tell me which rule was a violation. If in fact I violated a rule that is fine with me the in fraction for that would be to close my account but after the 180 days the money thats on my account should be released so that I can transfer into my personal bank account. Under no circumstances is the violation of their set rules automatic for them to keep my money after stating it would be released after 180 days Venmo at this point is violating their own sets of rules.
Company Response:
State: MD
Zip: 21239
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had {$1600.00} cash in my personal Venmo ( PayPal subsidiary ) account. I went to transfer it to another party on XXXX XXXX, 2021. Instead of transferring the {$1600.00} balance in my account, Venmo charged my credit card on file another {$1600.00}, transferred that {$1600.00} to the third party, and charged me a 3 % fee ( {$48.00} ). That left me with {$1600.00} in my Venmo account and a credit card charge of {$1600.00}. On XX/XX/XXXX, I submitted a request for explanation to Venmo help desk via email. In their repsosne on XX/XX/XXXX, they stated that I needed to verify my account information to transfer those funds to a third party. Since Venmo did transfer {$1600.00} to a third party, it seems this was really an excuse to gather more personal data. I called Venmo customer service today, XXXX XXXX. After 45 minutes on the phone, I was told Venmo could not credit the {$1600.00} in my account to my credit card on file but if I wanted to give them my personal bank information I could transfer it to my bank. Given how I feel about Venmo and their lack of integrity I am not going to give any more personal information on me. I believe Venmo should credit {$1600.00} plus the {$48.00} fees to my credit card on file, using the funds in my account and cancel their fees to fix this issue.
Company Response:
State: CT
Zip: 06830
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: on XX/XX/XXXX my PayPal business account was limited. Paypal sent me an email on this day stating that my funds would be held for 180 days. After 180 days were up, my money would be released. This did not happen. Instead, on XXXX XXXX, XXXX, PayPal ILLEGALLY withdrew my money from my account into theirs. This is XXXX!! The transaction ID is XXXX. The amount XXXX by PayPal is {$1200.00} USD. This is an XXXX and XXXX business practice not to mention it is illegal to XXXX! I want my full amount owed deposited into my bank account right away. PayPal needs to be held accountable. I am also joining a class action lawsuit. This is a known issue that PayPal has been doing illegally to its customers. There is evidence of Class actions online. All i had to do was XXXX " paypal XXXX my money after 180 days ''. I suggest you do the same. You will see others in my exact same situation. PayPal needs to be fined ad XXXX XXXX brought against them. I will provide any thing needed to get this done.
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: PayPal XXXX my account stating that I owe funds now I have money that was refunded to me sitting in m account that I can't access because they're saying I owe a balance it a my money that I need for XXXX and they're holding it's not right or fair we are in a pandemic and im not working so I need my money.
Company Response:
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Venmo deducted a fee of {$3.00} from a transfer of {$160.00} I made on XXXX/XXXX/21. Venmo sent a message to the recipient stating that I had tagged the transaciton as a good or service, which is absolutelty false. Venmo failed to disclose their fees and did not provide an option to specify whether the transaction was for the purchase of a good or service.
Company Response:
State: CA
Zip: 94070
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Put simply, it never works. whenever I am dire need of access to my funds, PayPal randomly stops working and no customer service agent is able to ever fix it in a timely fashion. This has been going on for years and its included one occasion when XXXX XXXX XXXX XXXX XXXX XXXX and PayPal EVEN WHEN MY LIFE WAS AT STAKE was not able to fix their own XXXX product. Furthermore, I am banned for life from Venmo FOR NO REASON, but i am apparently able to use PayPal still? PayPal owns Venmo.. Whats really going on there is that PayPal makes money off of the Exchange of cryptocurrency. I used to do this independently, including with Venmo. PayPal weaponizes their terms of service and subsidiaries against independent Bitcoin traders to enforce a monopoly on trading crypto with PayPal and Venmo, which makes this also an anti-trust concern.
Company Response:
State: CA
Zip: 90262
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A