Date Received: 2021-12-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Sunday, XX/XX/2021, My family unfortunately fell victim to a scam. We found this puppy website online and thought we are getting a puppy but this was all a lie. These people do not have any puppies and used a fake address. The individual tricked us into paying him the full amount in Venmo for {$860.00}. When I tried to contact Venmo, theres no customer support available as its a Sunday. I had to refer to the apps dispute instructions. The app instructed me to first request money back from the same sender if I would like to get the money back. So I click the one button that says request / pay I put in the same amount {$860.00} I wanted a refund of. 2 buttons right next to each other appeared Request and pay - I accidentally hit pay ( theres no separation on this button, if you have big fingers or just blinked for a microsecond you can easily miss ). And just like that, I paid this individual TWICE! Theres not even a confirmation or review step to make sure. I reached out to venmo multiple times and of course my case was declined. I understand that the user agreement with Venmo should be between people you know, and I understand being out of the money for the first payment I did, but the second payment that is made by mistake because of their apps design flaw, they should be held accountable for that. Even with friends and family, not everyone will return your money if you accidentally paid them. It was such a simple fix and highly preventable ( separate the buttons, have different tabs for requesting and paying, or even have an extra review step ). I have taken all the necessary steps I need including reporting to my local law enforcement agency, filing a police report, and reporting to the CFPB. Venmo should as well, because with the way things are, they are aiding and abetting scammers and dishonest people.
Company Response:
State: FL
Zip: 32935
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, I used PayPal under the impression that I was paying for mentoring session through XXXX XXXX XXXX. I was speaking with XXXX XXXX who is ( was ) an employee of the company. I was always under the impression that I was speaking to her as she was a representative and consultant of the company. However, she had me to sign up and pay for the services through her own company ( XXXX XXXX ) instead of XXXX XXXX XXXX without my knowledge. She even uses the same exact platform as XXXX XXXX XXXX and copied their set up so that I would not know the difference. A fraudulent bait and switch was used to have me to send money to this persons ( XXXX XXXX ) own personal PayPal instead. So {$1100.00} was sent to her personal PayPal under false pretenses making the contract null and void. I was always under the impression that I was working with XXXX XXXX XXXX the entire time and XXXX was just XXXX of their consultants representing the company. I was deceived. A police report has been filed. DC # XXXX.
Company Response:
State: TN
Zip: 37209
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX CO NAME : PAYPAL CO ENTRY DESCR : XXXX XXXX XXXX : WEB IND ID : XXXX XXXX XXXX ID : PAYPALXXXX I notice a transaction of {$19.00} posted on my checking account which is linked to Paypal today. However, I didn't make any purchase of that amount. I suspect my account got hacked since I did some purchases on my phone for the game app several days before this thing happened which is made through PayPal. HOwever, my actual purchase showed differently from this one. It is PAYPAL XXXX XXXX XXXX XXXX WEB ID : PAYPALXXXX.. I dislinked my checking account immedialtely and report to my bank this issue.
Company Response:
State: OH
Zip: 457XX
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I will use a paypal account in 2020 and make some legal collections. Then my account was frozen by Paypal for uninformed reasons and banned for 180 days. PayPal reminds me that I can submit my amount after 180 days. Then, on the expiry date, Paypal suddenly stole more than 3000 USD in the account with the act of a robber. And claimed to violate the user agreement. This is an excuse for paypal to cover up its robbery behavior. And now paypal unilaterally forbids the login of my account. PayPal tried to destroy the evidence. please help me. I can't imagine that in the 21st century, there should be such a rogue enterprise. Take my money.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is a complaint about Paypal, but I will provide details for all parties involved. XX/XX/2021 - Online purchase from XXXX XXXX, XXXX for {$370.00}. The purchase was made from my Paypal using my XXXX bank credit card XX/XX/2021 - Filed a dispute with XXXX banks because XXXX XXXX, XXXX refused to refund after the returns were received. XX/XX/2021 - I closed the dispute with XXXX banks because XXXX XXXX, XXXX contacted me and said they would refund me. I received a refund of {$210.00} on XX/XX/XXXX, and {$160.00} on XX/XX/XXXX, totaling {$370.00} XX/XX/2021 - XXXX receive an email from PayPal stating that they've debited my PayPal account balance because I received a duplicate refund on my credit card. XXXX XXXX XXXX - XXXX contact PayPal about this problem, they said that they charged my PayPal account balance because when I filed my bank dispute, XXXX banks requested a refund from PayPal. Since PayPal is not authorized to request the money back from XXXX banks, they took money out of my account ( Even though I did not actually receive a duplicate refund ). Problem - I lost {$370.00} from this transaction because PayPal debited my account with a false claim.
Company Response:
State: MI
Zip: 486XX
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was limited because of what they deemed suspicious activity. Only the activity in question was all done by myself and there was no suspicious or illegal activity going on. Now my account is limited and I can not unlink my card which is connected to my primary bank account. This is an uncomfortable situation as if my account were to be compromised my banking info could fall into the wrong hands. Additionally I also can not close the account even though I have no outstanding fees or balances.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: After logging in to my account ( with correct username and password ), it wants to confirm my identity by sending a code to my telephone number. But the telephone number in my account is old and I no longer have access to it. Without this, there is no other way to access my account. I have created XXXX support tickets with the company explaining the situation. First they requested that I provide : name, phone number, email and last XXXX digits of the bank card. Then they wanted " the first XXXX digits and last XXXX digits of the card number. '' But now they want a picture of my government ID along with me holding the ID, but I am not comfortable providing such personal information for security reasons. I have asked for other methods if possible but they said there is none.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used venmo to receive payments from a client totaling {$1200.00} the service then held the money I received chronicling an absolutely absurd excuse of security for holding my money. They had me verify the acct which I did immediately. I was then informed that my funds would be held i true acct for 180 days. This is not acceptable
Company Response:
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have two PayPal accounts. One is a XXXX account created a long time ago and I seldom use it these years. But there is still some balance, XXXX USD. The other account is a US account. I want to transfer the balance in the XXXX PayPal account to my US PayPal account and close the XXXX one because I am not going to use it anymore. But the troubles caused by PayPal IncXXXX begin. First, their website prevented me from transferring the balance in my XXXX account to my XXXX account, saying they can not do the transaction. The website didn't tell me any reason why this transaction can not be done. So, I googled it and learned that to transfer the balance, the minimum amount should be 35.00 USD. Okay, that's fine. I sent XXXX USD from my US PayPal account to my XXXX PayPal account. Now there was being 35.00 USD in my XXXX PayPal account. HOWEVER, when I tried to transfer the money to my bank account, the PayPal website still prevented me!!!! AND THEY DON'T TELL ME WHY!!!! I googled it again. This time I found that PayPal charges XXXX account users 35 USD per withdraw. This is ridiculous because withdrawing money is free for US account users. What's worst is that PayPal doesn't tell me all these things when they say " Something went wrong ''. It looks like they take money from users and refuse to return it. WHAT A ROBBER! Second, I decided to transfer the money from my XXXX PayPal account to my US PayPal account instead. I made it. But PayPal held the money on my US PayPal account, asked me to provide more details for this transaction. I provided my driver 's license, my passport, my XXXX account statement to certify my identity and explained that I was just transferring money from one of my PayPal accounts to another and was going to close the XXXX PayPal account. The passport page I uploaded clearly shows my name in both Chinese and English. PayPal should be able to identify that both accounts belong to me. And there should be no any risk at all. But the most disgusting part happened. PayPal said I can not use PayPal anymore because I disobey the user agreement. They didn't tell me which part of the user agreement I violate. They just said I violate it. And they froze the XXXX USD ( less than 35 USD because PayPal charges me transaction fee again! ) in my US PayPal account. What's worse, they didn't allow me to report any problem via their website. WHAT A ROBBER! In a word, I am not doing any business things with my PayPal accounts. I just want to transfer the balance from one account that I am going to close to another one I will keep using. It should be as normal as transferring money between my two XXXX bank accounts. I urge that PayPal should tell users details immediately when they say " Something went wrong '' on their website. And I urge that PayPal returns me my money immediately because I do not violate any word in the user agreement. To support my statement, I provide screenshots of my two PayPal accounts, my passport page, and my driver 's license. Note that I fill in my passport number in both PayPal accounts. PayPal should know that both accounts are mine and not prevent me from transferring the money.
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account in the month past of XX/XX/XXXX XXXX no reason and will not help me with getting it back up and going i am not sure if there is some mistake as i assume it has to be i have not been able to get help feom six months, i could file a report on here as i feel they are not doing their job properly and it is affecting me a great deal as i used paypal guide frequently my email linked to my paypay is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A