Date Received: 2021-11-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: When I first created my personal PayPal account I had my legal name there before however, I changed it because I want to be anonymous to other people when I'm making a transaction yes I faulted on my part. But on XX/XX/2021, they limited me with no warning at all. They told me that there's is an unusual activity that is taking place on my account. But I just buy groceries and pay people online on Paypal as well. So why warn me now so they can have a reason to hold it for that long. It's like they anticipated this they could have given me a message before about verifying my account but they didn't bother at all. The amount that was kept in my account is {$2700.00}. The last transaction that I made was ordering from XXXX XXXX using my Paypal on XX/XX/2021. I asked them to look at the emails, phone numbers, debit cards, and credit cards I used which are under my legal name also the device logins that I used for the few months as well they could just assure me that was me. But they did not try or assist me I asked if I can change the name of the account so I can verify using the legal documents I owned they said no It is not acceptable. Therefore they rejected my appeal and gave me the 180 days limit from the date of my last received payment. Their help and excuse were unacceptable they are not a bank and they do not have the right to hold my money. Any reasonable person would think that holding my entire balance for 180 days is excessive and may be seen by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: XX/XX/21 i Applied For the Promotion deal through PayPal For Venmo. To register was a {$10.00} deal to open an account i did that various amounts of time and still no {$10.00} in my Paypal account. Can someone please fix this
Company Response:
State: NC
Zip: 27107
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sent money to a friend XX/XX/XXXX on venmo to pay rent to the tune of {$2000.00}. My friend never received the money and she showed me proof. All of a sudden they closed her account and closed mine. I disputed with my bank to get my money bank XX/XX/XXXX. They denied the dispute claiming they had refunded my money. I didnt receive a refund from my bank or venmo. My XXXX $ is still missing and venmo is giving me all type of excuse regarding chargeback etc I feel like this is a ploy to just take my money. They keep talking about a negative balance on my account that shouldnt exists and I wish I could see it myself to know whats going on.
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2021-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: In 2021, I received a physical advertisement from Venmo stating that I could open a business Venmo and on the card was the words " LLC. '' When I signed up I didn't see an LLC option, just partnership and corporation, and tech support said to just pick whatever and they would switch it to LLC after. I have followed up twice, last being today on XX/XX/2021, and I have been told that they still do not have the " LLC '' option and told me I should leave the account as a partnership even after I stated that this is a single proprietor LLC. Also, I tried to check this business account today and confirm my EIN was accurate for my LLC and they were unable to provide me with any means of seeing if I had an EIN on file and if it was correct. It is troubling for a financial service such as Venmo to engage in deceptive marketing and to not be able to manage a users account in accordance with their accurate business status.
Company Response:
State: NY
Zip: 13210
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am attempting to apply for another parent plus loan for my son in XXXX. My fear is now because of this situation he will fall behind a semester or two if we don't find any other type of assistance quickly. I realized my credit was being denied because of a delinquent account showing on my credit. I seen it showing XXXX XXXX. I reached out to them to get information. After second time calling I was told it was from Paypal. I tried disputing but was denied. I called Paypal to gather information and they don't have any information that is correct to any type of transactions I have ever done. paypal couldn't further give me complete details. I told them the transactions they are stating I did is incorrect. I tried disputing but never recieve any more information about any of it.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: The reason you use pay pal is because of buyers protection. They have proof on my account from experiencing fraud due to several flagged accounts but yet they dont close them down and they continue to let consumers suffer. This problem Im receiving with XXXX XXXX XXXX is regarding adding organic views to my XXXX channel in XXXX days. When I ordered it I put it in the pay pal msg notes need in XXXX days. I showed proof that the XXXX views ordered almost half dropped. I emailed the company they ignored me and waited another XXXX days and they were not up so I complained to pay pal. I needed it up for a deadline and it was not there so I asked for a partial refund. Pay pal did not honor or protect me and denied my claim without proper investigation. I selected the reason full refund but I clearly said in my Notes I only wanted {$120.00} of the {$170.00}. The supervisor reopen the case with the right reason partial refund and I sent proof XXXX times that the views keep dropping. The company rushed to do it now that I put a claim in. I no longer need the views! It was for a reason a particular date my page was being judged by an award committee The company but XXXX traffic was also cursing me out and harassing via email when I said stop sending the emails. I reported this to pay pal also. After dealing with this unprofessional company they again deny my case. Pay pal is fraud! There is no buyer protection! They did not give me any credit for what I endured and I showed the proof the views dropped. They are not honoring there buyer protection
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my account last XXXX. It was supposed to be released after XXXX days. That was in XX/XX/2021. They then stated it would be available in XX/XX/2021, to which it still was not. I'm very extremely frustrated at this point. They've held {$10000.00} for a year. This is breach of contract and I want and desperately need my money.
Company Response:
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To whom this may concern, First I would like to point out that I fully understand the need to limit accounts, especially with physical goods. We have thoroughly read your policies and User Agreement and can confidently say that we have not violated any policy or law. On the XXXX of XXXX I received an email telling me that my PayPal business account had been temporarily limited : ( VIEW FILE " XXXX '' ) I was not sure what exactly I had to send since my PayPal dashboard gave me the following reason for the account limit and told me to remove some products from our websites. So I decided to reach out to your customer support for help. In return I received even more confusion regarding my account : ( VIEW FILE " XXXX '' ) Now I am being told that it has something to do with drugs however the transaction ID that was given had nothing to do with drugs. The only issue could be the name for XXXX of the products that is called XXXX XXXX XXXX which is for a shower head so the water can come out. XXXX is not our first country so we unintentionally made a bad translation of the product. Aside from this response I also received a second response from your danish support team with a completely different reason for the account limit : ( VIEW FILE " XXXX '' ) Now I am asked to send invoices related to a certain product but not being told what exact product. This makes it impossible for us to know what exactly the issue is with our account. We are also asked to comment on past URLs linked to our PayPal account which we found to be no issue on our end. So in total I had now been given XXXX different reasons for getting my PayPal account temporarily limited : First reason given : We have found that you are selling goods or services that violate PayPal 's authorized use policies. Specific sale of goods that infringe or infringe any copyright, trademark, right of mention or personal data or any other property right under the laws of a jurisdiction Second reason given : A recent review of your account activity identified products/services on your website violate PayPal 's XXXX XXXX XXXX. Specifically, Drugs Paraphernalia are associated with and are not permitted on our platform. Third reason given : After a recent review of your account activity, we found that you were violating PayPal 's authorized use policy. The XXXX reason given also makes no sense as we dont sell branded or copyrighted products. Nor have we ever had any issue with other companies regarding the sale of goods that infringe or infringe their copyright, trademark, right of mention or personal data or any other property right under the laws of a jurisdiction. Now please note that we have been a long time user of PayPal and have always been happy with your service. So please know that we have never intentionally wished to break any of your policies. Though as you can see from the XXXX above mentioned reasons it is very confusing for us to know exactly what had allegedly been done wrong on our end. And after reading through your policies we could see we in fact hadnt done anything wrong. However we created a document with as much information that we could give based on the somewhat confusing information we had received. We noted in the document that you should reach out to us ASAP if there was any information missing so we could send it in. This is a procedure that you have done in the past when I was missing a document or XXXX however this wasnt done this time around. Because after some time after not having heard anything back from you I decided to go check my PayPal dashboard where, to my complete surprise, I could see that my account had been permanently limited without any notice sent by e-mail or PayPal inbox. I quickly realised that I had already lost from the very beginning. The various vague reasons for my account limit was to make sure I couldnt send the correct documents so my account would be permanently limited. Having seen a massive reduction in sales to XXXX XXXX where our business became unprofitable I decided to reach out again to your customer support to get this resolved in a professional manner. I called your support team and talked with a very friendly young man who confirmed that the limitation was due to the XXXX XXXX XXXX. I told him that it was a bad translation and after having shown him the actual product on our website he could confirm that there was nothing wrong with selling that product via PayPal. So he created a case for my account and sent it in for review. This was sent in on a friday and I was told that I would receive a reply on sunday. After having not heard anything for a few days I decided to reach out again to the support team for an update. This is where the lies started unravelling. ( VIEW FILE " paypal XXXX mulighed for appeal.pdf '' ) As you can see from the photo above I was told that there was a possibility for me to get my account reinstated if I sent in a list of all the website where I receive money from XXXX as a clear description of how my company operates. That seemed to be pretty easy for me to do so I replied back asking where he wanted me to send this information. Shortly after I sent that message I received another message from a different support staff member completely contradicting your previous statements : ( VIEW FILE " paypal appeal modsigelse.pdf '' ) Now I am being told that there is absolutely NOTHING I can do and that it 100 % had nothing to do with the product called XXXXXXXX XXXX XXXX. In fact I had apparently broken several policies but, not surprisingly, she wouldnt tell me what exact policies. Now as you can see this is a direct contradiction from the message I had received days prior and the phone call I had with your customer support team. After being completely blown away for a few days by this whole situation I decided to call your customer support team again. Again I was met with a very friendly young man named XXXX who kindly told me that there was in fact a way to get my account reinstated by providing a list of active websites that I receive money from and a clear description of my company operations. He also confirmed with me that the water pipe product was noted on my account as being a problem. Again I complied and told him I would send in all the information I was asked : ( VIEW FILE " paypal XXXX mulighed for appeal.pdf '' ) This leads me to today with no update on my case and still no way of getting control over the money you have illegally stolen from me. Now I am left with no other choice as to file complaints with several authorities such as the XXXX XXXX, XXXX and Consumer Finance. I am also in the works of filing a lawsuit against your office in XXXX as it is illegal by XXXX laws to withhold my money for XXXX days. I have also read that you will withdraw my entire balance before the XXXX days has passed which is also very much illegal here in XXXX. I understand PayPals need for holding funds for credit card chargeback purposes, however a review of my account history for the last previous years will reveal a very low chargeback rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for XXXX days is excessive and may be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. Please be aware that replying with the standard this is part of the terms of service that you agreed to will not satisfy my request, or deter me from filing my complaints with the agencies listed above. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties. Should you need more information or documents from me I will be more than compliant to send those. I hope that we can get this whole situation resolved without involving authorities and lawyers, however at this point I feel like I am left with no other options. Thank you for your time again in looking into this matter. Best regards XXXX XXXX XXXX XXXX Trading ApS CEO
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX I was sent an email by pay pal saying I was no longer allow to use my pay pal account without an explanation as to why they was holding my funds for XXXX days, all my money in pay pal is my government stimulus money, unemployment & child tax credit, Im single mom with XXXX kids my last child isXXXX month old and I lost my job due to XXXX and only financial survival was my government pandamic funding that pay pal has locked and wont allow me to access my money. Paypal wont give me an explanation as to what Ive done to go against there policys, I have no money and no way to pay my bills or provide for my family due to all my money was in that account due to direct deposit I set up with irs and unemployment, Ive had paypal for over 10 plus years I currently have {$11000.00} in that account that was mine to care for my family threw the pandamic and I have nothing till they release my money and they are telling me I wont be allowed to my money till XXXXXXXX XXXX 2020 I need help this is inhuman and righteous wrong. There will be a disastrous effect on the financial well-being of my family if Im not able to access these funds for XXXX months not to mention no holidays to provide for my family XXXXm a single mom on section XXXX
Company Response:
State: ME
Zip: 04401
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used Venmo to transfer money from time to time and for my unemployment check. I also accidentally transferred my income tax refund into the Venmo account. However they froze my account and it has a balance of XXXX and its been over 180 days and my money still hasnt been released.
Company Response:
State: TX
Zip: 77035
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A