Date Received: 2021-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received notification from Venmo on Friday night via text message with an access code. I did not sign up for Venmo. I went to the website and saw that I could log in with my phone number ( XXXX XXXX XXXX ), even though I never signed up. The email address on the Venmo account I did not recognize. When I contacted Venmo they made me submit documentation to prove the number was mine I submitted screenshot from the XXXX app and my XXXX setting to clearly evidence the number was mine. They responded today stating they could not remove the number and someone would contact me in a few days My number is being used by someone other than me for money services and Venmo has done nothing to address it despite multiple attempts. They also do not have weekend hours to address identify fraud
Company Response:
State: FL
Zip: 32763
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, I intiated an instant transfer of funds in the amount of {$280.00} from my Venmo account to my XXXX checking account.Although Venmo insists that the funds were transferred, the funds never posted in my XXXX checking account.Both companies performed a investigation but couldn't determine where my money went and told me that they consider the matter closed.My boss, who wrote the check, went into XXXX XXXX and had the check traced.XXXX discovered that the funds were deposited into a account at XXXX XXXX XXXX XXXX, XXXX XXXX, which was then transferred to an account at XXXX XXXX XXXX XXXX XXXX XXXX. I have a copy of the check which I will attach, thank you.
Company Response:
State: IL
Zip: 60025
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Earlier this month ( XXXX ), I sold tickets on XXXX and selected that the payment be directed to my PayPal account. The tickets were sold, monies deposited in my PayPal account, however, when I tried to access the account to have the monies deposited in my bank account, I received an error message on the PayPal site telling me I can no longer use PayPal and that any money in my account will be held for XXXX days after which Paypal will send an email with instructions about transferring my money. Upon receipt of the message, I phoned Customer Service and was treated very rudely by an agent informing me that he was unable to disclose any particulars to me as to why I was no longer able to utilize PayPay services. To be fair, as I recollect, I have maybe used PayPal one or two times in the past, as I prefer to use other methods to make payments. However, to try and rectify PayPal concerns, I provided them with a picture ID and other methods to verify my identify. The servicing agent told me that there was nothing he could do to return me my funds and I simply had to wait the XXXX days. It is infuriating to me that this company is able to hold my money hostage and not work with me to validate my identity. I truly would never to business with this company- nor would I recommend others to do so. I would like my money refunded to me ASAP.
Company Response:
State: VA
Zip: 23233
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: So my Paypal account got limited last year for no reason .It has {$750.00} in it. Paypal then emailed me saying that in XXXX days I will able to withdraw my money out of my account. It has been XXXX XXXX since that email! I've tried calling customer support many times and they keep telling me the same thing.
Company Response:
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Paypal is trying to double bill me for the XXXX order and the XXXX XXXX XXXX order ( this order I never even received other than one shirt the XXXX shirt ) which is fraud!!! I want the account corrected and I want a full refund from them for the XXXX XXXX XXXX order then I want the account closed!!!! XXXX XXXX XXXX XXXX XXXX - negative {$230.00} XX/XX/XXXX Payment XXXX XXXXXXXX XXXX - negative {$230.00} XX/XX/XXXX Payment Loading transaction details for XXXX XXXXXXXX XXXX - negative {$230.00} XX/XX/XXXX Payment You reported a problem with this transaction. See the status of your case in the Resolution Center. Paid with XXXXXXXX XXXX XXXX {$230.00} on XX/XX/XXXX Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXX, IL XXXX United States Transaction ID XXXX Seller info The XXXX XXXX XXXX http : XXXX XXXX Invoice ID XXXX Purchase details Purchase amount {$230.00} Total {$230.00} Print details XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$120.00} XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XXXX XXXX negative {$120.00} XX/XX/XXXX Payment Loading transaction details for XXXX XXXX XXXX XXXX XXXX XXXX negative {$120.00} XX/XX/XXXX XXXX You reported a problem with this transaction. See the status of your case in the Resolution Center. Paid with XXXX XXXX XXXX {$120.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXXXXXX IL XXXXXXXX XXXX XXXX Transaction ID XXXX Seller info XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Invoice ID XXXX Purchase details XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX {$19.00} XXXX T-Shirt - XXXX XXXX XXXX XXXX L ) {$29.00} XXXX XXXX XXXX T-shirt - XXXX {$24.00} XXXX XXXX T-shirt - Large {$29.00} Amount {$100.00} Shipping {$13.00} Tax {$11.00} Total {$120.00} Print details XXXX XXXX XXXX XXXX XXXX - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX details for XXXX XXXX XXXX XXXX XXXX - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$24.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXXXXXX XXXX IL XXXX XXXX XXXX Transaction ID XXXX XXXX info XXXX XXXX XXXXXXXX XXXX XXXX XXXX http : XXXX XXXX Invoice ID XXXX Purchase details XXXX XXXX XXXX - XXXX XXXX - Poetry - XXXX {$5.00} Evangelization & Culture - Summer XXXX - Humor - XXXX {$5.00} Evangelization & Culture - Spring XXXX - " XXXX XXXX XXXX XXXXf XXXX XXXX XXXX '' - 1 {$5.00} Amount {$15.00} Shipping {$7.00} Tax {$2.00} Total {$24.00} Print details Need help? If there's a problem, make sure to contact the seller through PayPal by XX/XX/XXXX. You may be eligible for purchase protection. Report a problem Negative balance they show I owe on my account with them which is the XXXX order and the XXXX XXXX order that my bank shows were both paid in full to Paypal on XX/XX/XXXX. ( On top of them trying to commit fraud and double bill me, I never even received any of the items from the XXXX order except for the XXXX XXXX Tshirt ). Then when I filed my dispute and wanted to know why they show I have a balance when they already were paid by my bank and that I never even received the order they changed the dispute reason to saying the items were not as expected!!! Add money to resolve your negative balance. - $ XXXX Money Screen print from my bank account showing all was paid in full to paypal on XX/XX/XXXX XX/XX/XXXX ACH Withdrawal PAYPAL XXXX {$120.00} ACH XXXX PAYPAL XXXX {$120.00} Transaction Type External ACH Posted Date Mon, XX/XX/XXXX Print XX/XX/XXXX ACH Withdrawal PAYPAL XXXX {$230.00} ACH XXXX PAYPAL XXXX {$230.00} Transaction Type External ACH Posted Date Mon, XX/XX/XXXX Print
Company Response:
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX {$3000.00} was held in my account, and Venmo sent a email stating that funds would be released after XXXX days. XX/XX/XXXX Venmo emailed me about my funds. I was directed to add a bank and transfer funds. After numerous attempts I still can not transfer my funds from Venmo, and representatives fail to answer calls or emails.
Company Response:
State: AR
Zip: 72401
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-26
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/2021 PayPal froze my account and banned me from the service for an incorrect accusation. I have reached out to them to resolve this matter.
Company Response:
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2021-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter that shows it is from XXXX XXXX XXXX XXXX dated XX/XX/2021. It has my name ( with my maiden name, not my legal married name ) and my address. It has an account number listed and an amount due to PayPayl, XXXX. I do not own the account listed and I do not owe PayPal any money. This is fraud.
Company Response:
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had a subscription to XXXX and used Paypal for the subscription. When I subscribed there was apparently an ANNUAL charge that I authorized and did not know it. I originally subscribed for 6 months at {$19.00} per month. The renewal happened automatcially on XX/XX/XXXX at the rate of $ XXXX and charged me a one time charge of {$650.00} on that date. I was not aware of the charge and did not catch it at the time. I cancelled my account with XXXX in XX/XX/XXXX. On XX/XX/XXXX ( this year ), I received a notice from Paypal that I had authorized {$650.00} to eharmony. I immediately contacted Paypal and found that I could cut off the preauthorization directly with them, which I did. However, Paypal says the notice was that it was " paid '' not a notice that I could cancel. So, I have an appeal right now with Paypal over this charge. I contacted XXXX, also on XX/XX/XXXX to dispute the charge, and the response was that they could not find my account. XXXX has no portal for communication to them on their website. It's all through third party email, which may or may not go through. XXXX did not give me any notice of the charge on XX/XX/XXXX, nor for the charge on XX/XX/XXXX. I have paid {$650.00} both years. I have not authorized either charge. I have received no service for either charge. I realize that I should have disputed last year 's charge, but I didn't catch it. I caught this year 's charge on the day I got the email from Paypal. Paypal initially refunded the money, then they changed it and said they will not refund the money, but that I can appeal. I have appealed and am awaiting their decision. XXXX does not acknowledge my account. They have received payment they charged off as annual, so that there's less opportunity for me to see it. A monthly recurring charge would be more visible in the account. Further, I never signed up for a annual subscription. I signed up for 6 month subscription at {$19.00} per month. XXXX gave no notice that they were charging me, and there's activity on that account I closed in XX/XX/XXXX.
Company Response:
State: AL
Zip: 357XX
Submitted Via: Web
Date Sent: 2021-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: bought a computer part and returned it back but I did not receive my money back as promised by buyer protection policy. Instead, they decided to permanently limit my account. I'm not sure of the reason behind this because I did not do anything wrong. I'm very confused about what happened so I decided to call someone at PayPal but they said the decision is final which is okay but I just want my money back for something that I returned.
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2021-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A