Date Received: 2021-12-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX and I use Venmo to work with each other on bills. An emergency happened here and she transferred me XXXX dollars to help me here. Now Venmo has locked my account and is keeping XXXX dollars I need to pay bills. I contacted them. They want me to doenload an app that wont download to my phone. They wont accept information from my secure VPN based land system. I still owe that money to cards and that money belong to XXXX or Me. Not venmo. At this point I condiser this theft. They might have locked my account, but they can give they money back to XXXX. They wont do that either. Back to fraud and theft.
Company Response:
State: VA
Zip: 233XX
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX Paypal locked my account with a balance if {$6700.00} on my wallet. They didnt clearly tell me any violation i violated and held my funds. I noticed on XXXX XXXX paypal transferred my funds to themselves and my balance went on zero. Once i noticed i called them XX/XX/2021 asking for reasoning and didnt give me a clear answer nor allowed me to speak with anyone who could explain why they locked and whiped my account balance clean. They just saying that i wont recieve my funds but that doesnt make any sense. My account is approaching the 180 day mark they say it will be in and funds will be released but the funds are no longer there and i need my money back asap! i opened another account in XXXX they also lovked that account a month later. Total alount in both accounts {$10000.00}.
Company Response:
State: TX
Zip: 76148
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My money has been in PayPal for a long time, but I still can't withdraw my money. I need to withdraw my money XXXX XXXX
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My money has been in paypal for a long time, but I have been unable to withdraw my money XXXX XXXX
Company Response:
State: CO
Zip: 80631
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my acount for no reason and will not help me with getting it back up. I am not sure if this is some mistake or what really happens Im very poor and this money I received ( XXXX ) will help me a lot and I really Can not wait XXXX days to get my money cause I just need this money now, to get some food and to live as decent possible. I think they are not doing his job properly doing this with a familly mother My e-mail linked in Paypal is XXXX Please help me to fix it
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been with Paypal for over XXXX years with no issues or hiccups. Out of random i received an email on XX/XX/2021 at XXXX PM that my account was closed and that i was unable to use paypal anymore due to filing cases with the XXXX XXXX XXXX contrary to the terms of the user agreement. This came as a surprise because i received no warning with paypal or any issues with my account and the last dispute was done XX/XX/2021 Paypal had the last say in the disputes and approved them all so why am i being penalized as if i did something wrong
Company Response:
State: PA
Zip: 17112
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo Support, I am following up regarding a recent case of financial fraud that was committed against me through the use of your platform. On XX/XX/XXXX, I was a victim of a confidence-type employment scam, and falsely convinced to send multiple payments totaling {$3200.00} to the account of a XXXX XXXX XXXX Promptly following the discovery of this scam, I contacted account support at my financial institutions as well as support staff of this platform, informing them of the fraudulent activity and asking them to freeze and/or reverse all transactions. Additionally, I filed reports with local authorities, and now have an open case with the XXXX XXXX XXXX XXXX regarding this incident. As part of the above investigation, I have followed up with my financial platforms to provide evidence and support regarding the case. As part of thisand to my surpriseI have been made aware of a negative balance in my Venmo account totaling {$3200.00}. It appears that, despite prompt notice of fraudulent activity to Venmoboth through Venmo support directly and through financial agents at XXXXVenmo has processed all fraudulent payments and left my account with the entire liability related to the case. While I understand the complexities of the case, this is hard for me to reconcile on two levels. First, that Venmo had effectively credited me {$3200.00}, independent of actual funds sent from my bank, without requesting approval from me or without notifying me at the time of transaction and, more troublingly, without any mention of this policy or like overdraft protection in the user agreement itself. Second, that despite the prompt notice of fraudulent activity ( given less than 24 hours of the transaction ) that these funds were completely unrecoverable. It seems like these policies fundamentally conflictthat the sender is liable and the receiver is unreachableeven in cases like this, where the funds never existed in the first place. All this amounts to Venmo effectively giving my account unsolicited credit to complete a fraudulent transaction, which it now holds me liable for without any explanation or notice. For reference see timeline below : XX/XX/XXXX XXXX XXXX - made 7 payments totaling {$3200.00} to XXXX XXXX for equipment that was never received. XX/XX/XXXX - check bounced and notified both venmo and the bank, XXXX account was frozen. I reached out to venmo customer support and requested the transactions be reversed and asked what could be done. ( see transcript attached ) XXXX XXXX I went online and discovered my Venmo account was frozen. From PayPal 's User Agreement ( parent company to Venmo ) : " PayPals Purchase Protection program may apply when you encounter these specific problems with a transaction : You didnt receive your item from a seller ( referred to as an Item Not Received claim ) '' I sent money to a vendor who was supposed to send equipment ( a laptop ), and received nothing. I never received any email from venmo stating you covered me for the {$3200.00} payments. In addition to this message, I am following up with the Consumer Financial Protection Bureau and following their recommended procedure. I look forward to discussing with your team to find a solution.
Company Response:
State: NY
Zip: 11104
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have had accounts with PayPal for many years, they decided for security reasons to close my accounts. I had XXXX accounts at the time and have received refunds for the XXXX other accounts but the XXXX account they are refusing to refund. I was advised they needed me to wait XXXX days to make sure no claims were lodged against that money. It has now been more than 18 months and they are refusing to refund and refusing to return my calls. I have spoken with several customer service representatives and they start a ticket to escalate the issue and I never hear from PayPal and in the meantime they are holding {$1800.00} of my funds that I would very much like refunded.
Company Response:
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent money using the venmo app to have digital art made. I sent the person funds and never received the product I had ordered. I filed a dispute with venmo to attempt to mediate ( like a credit card does ) to work to get refunded or the goods delivered. Venmo did neither. I received a response within two hours of chatting with a venmo online chat rep. that read " For resolution, we ( venmo ) recommend that you reach out to the receipt of the payment, as we are not able to provide reimbursement or mediation in this instance. '' Moreover, " If you are unable to contact this person ( which I can not because they have blocked me on social media ) you may consider filing a report with your local law enforcement agency. Law enforcement can send a request for information to venmo. Once we've received this request we will be more than happy to assist the agency with their investigation. '' " I apologize that we are unable to assist further with this matter. '' So basically, venmo is allowing scammers to actively use their platform. Moreover, Venmo is falsely advertising that they offer the same benefits as a credit card for scam protection for the buyer, and/or seller.
Company Response:
State: OH
Zip: 439XX
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: i tried to pay for a goods and services on paypal and they took the money. the guy is a scammer and i contacted paypal immediately and since i used the goods and services option i should of been refunded but they have not done so and let the person keep the money. money sent the XXXX in the evening and i contacted them the XXXX i am supposed to be covered by their purchase protection program since i sent the money as goods and services. as ive had no contact with the seller and they have not done the work they were contracted to do. i also do not have the item.
Company Response:
State: MI
Zip: 48602
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A