Date Received: 2021-12-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am unable to send payments using my credit card, using VENMO. The payment is for my mother to help pay for car insurance. I would not want her to revive any over draft fees from her bank. I would like to resolve the issue as quickly as possible before the holidays. There explanation for the reason my account is that I needed to wait or use PayPal.
Company Response:
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello! I think I got scammed on Venmo ( https : //venmo.com/ ). Here is what happened : 1. On XXXX XXXX, 2021, at XXXX XXXX I received a transaction of {$570.00} from someone named XXXX XXXX XXXX whom I do not know at all. Moreover, I did not receive any email or text notification from Venmo about this transaction. 2. On XXXX XXXX, 2021, at XXXX XXXX an amount of {$570.00} money was transferred from my Venmo account to a XXXX, XXXX XXXX Personal Checking account ending with XXXX. This checking account does not belong to me and I do not know whose account it is. It was not added to my Venmo account before. Moreover, this transaction was done without my authorization. Again, I did not receive any email or text notification from Venmo about this transaction. XXXX. On XXXX XXXX, 2021, at XXXX XXXX XXXX XXXX XXXX disputed the first transaction and Venmo approved his/her dispute. I received an email from Venmo about this dispute on XXXX XXXX, 2021, at XXXX XXXX. Now the result is I own Venmo {$570.00} and my Venmo account was frozen. I disputed the second transaction to Venmo and explained to them that this transaction is unauthorized, but they denied my request. I also emailed Venmo and explained what happened to me many times, and asked them to investigate these transactions, but they were not able to solve my issue.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-04
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: XXXX XXXX XXXX, XXXX is sending me collection notices in the mail on behalf of PayPal to collect on my Pay in XXXX acccount. I believe this is fraud. I dont owe PayPal any money and while I have a PayPal account I do not have a Pay in XXXX account. They are requesting {$670.00} with Reference ID : XXXX I have read this is a scam online and want it reported. The company is XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX Reference number : XXXX
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2021-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I applied for and was granted a PayPal credit card. I sought the card because the PayPal credit card website promised 2 % cash back on all PayPal purchased when using the PayPal credit card. I proceeded to try to use the credit card when making PayPal purchases. PayPal lists " PayPal credit '' as option for a method of payment. I assumed that " PayPal credit '' was the same as the PayPal mastercard credit card, so I used the PayPal credit option to make about {$1000.00} in purchases, expecting to receive 2 % cash back on those purchases. When I did not see the 2 % reflected in my account, I reached out to PayPal. The automated assistant told me there were no such rewards. It took multiple rounds of my trying to communicate with PayPal and my reviewing the letter I'd received in the mail from PayPal mastercard which included my physical PayPal mastercard credit card before I figured out that PayPal credit and the PayPal mastercard credit card are two completely different entities. Worse, PayPal would not let me add the PayPal mastercard credit card to my wallet, making paying for PayPal purchases with my PayPal mastercard credit card impossible, thereby making it impossible to earn the advertised 2 % cash back.
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had a PayPal account since XXXX. I am a freelance writer in the XXXX. I receive US dollar payments from clients in the XXXX and XXXX. For years, I have been content to withdraw my earnings through PayPal directly to a local bank in the XXXX. PayPal automatically converts my dollars into Philippine pesos but at a low conversion rate, so I lose value. Just earlier this month, I opened a XXXX account. With this account, I obtained US bank account details. I also opened a US Dollar-denominated account in the Philippines. My intention was to withdraw my dollars from PayPal without PayPal converting my US dollars into Philippine pesos. In this way, I get full value for my money when I convert it into pesos when the exchange rate in my country is higher. On XX/XX/XXXX, initiated a test transfer of US {$50.00} ( Transaction ID XXXX ). I had previously added the XXXX account as a payment method and linked it as a bank account. PayPal even verified it. I understood that since the XXXX was a US bank account number, the transaction will go through ACH. I should not even be charged for the transaction. And yet, PayPal charged me {$1.00}. I was told that the transfer will be completed on XX/XX/XXXX. On XX/XX/XXXX, I was informed that my XXXX account denied the transaction. So, I coordinated with XXXX. They never received it. They would not have denied it if it was XXXX. Through a long conversation with PayPal, I understood that it was PayPal that denied the transfer. They refused to transfer the PayPal balance in US dollars in my account to my US dollar account in XXXX. I suspect that it is because PayPal wants to earn money from the transaction. If I withdraw in US dollars through the XXXX, there should be no fee. But if PayPal only allows me to withdraw in Philippine pesos, PayPal will earn through th conversion fee charges. PayPal is requiring me to add a debit/credit card to my XXXX bank account so that I can withdraw in dollars. However, my XXXX bank account is a virtual account and th account number has 16 digits like a credit card. PayPal says that XXXX account does not exist and the branch in NY of XXXX does not exist. That was the initial reason for them denying the transfer even if the bank account belongs to me, virtual or not. They are both my accounts. And I only transferred {$50.00} to myself. PayPal says that the TransferWise US bank account details I had added as a payment method on PayPal is considered by PayPal as a " local '' account and PayPal will only allow transfers in my local currency ( Philippine pesos ). I think this is unfair, stopping me from transferring my US dollars in PayPal ( where it doesn't pay interest ) to a US bank account or to a Dollar-denominated account in the XXXX. I asked if I can wire transfer the dollar PayPal balance to myself but PayPal replied that I have a to place the transfer in Euros first. That would mean that PayPal will earn when it converts my dollars into euros and it will also earn when I transfer my dollars to myself. PayPal 's policies are all meant to ensure that only PayPal earns. A PayPal user such as myself will not reap the value of my money. PayPal limits my options on how to use my money. PayPal is holding my US dollar balance captive. I can only withdraw my US dollar balance if I consent to PayPal converting it first. How is that fair? That is not fair.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was frozen on XXXX XXXX. I was told that I need to submit my Photo ID and bank statement, in which I submitted. A few days later I received an email stating my account was frozen and I couldnt transfer my funds. My complaint is why ask for my personal information and then allow my account to still be frozen. I just want to transfer my funds to my account and then they can close or freeze the account. Now Im worried my information might get stolen and become a victim of identity theft because I my information wasnt used to unfreeze my account but to permanently freeze my money. I still have almost {$600.00} in my account that I desperately need.
Company Response:
State: CA
Zip: 94607
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: PAYPAL, XXXX XXXX I STILL HAVING PROBLEM FOR WITDRAW MY MONEY. WHEN I CALLE FOR GET HELP, NOBODY WANT HELP ME, NOBODY KNOW HOW TO HELP ME. I DONT UNDERSTAND WHY MADE THIS SITUATION DIFICULT TO GET THE MONEY OUT. JUST MADE THE WITHDRAW TO MY DEBIT CARD END XXXX. PLEASE.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I signed up for venmo on XX/XX/2021. I sold a saw to a friend and he paid me {$350.00} on venmo. I added my debit card to my venmo account and tried to transfer my {$350.00} into my card and it wouldn't work. So I then tried to order myself uber eats because venmo advertises you can use your venmo balance to pay for XXXX eats and twice it declined it and then froze my account. On XX/XX/2021 I called and talked to venmo in which they told me I would be contacted by email in XXXX hours. The following day venmo emails me request a copy of my driver 's liscense so I immediately use there upload link and upload my Id. I recieved an email shortly after saying they had verified my identity and I could begin using venmo as normal. So I tried to send {$20.00} out of my account and it immediately froze my account again. I email venmo and once again they say my account is unfrozen so at this point I want my money out of venmo so I contact my bank at XXXX XXXX XXXX XXXX and they tell me I can make the transfer from venmo. I get back on venmos app and attempt to add my credit union through their app with plaid and i get a quick message that says success then the screen displays an x with the words " Something went wrong ''. They had froze my account once again for trying to add my bank account that is in my name. So I email venmo again and this time they send me a message back saying they have permanently XXXX my account and I can no longer use venmo and that I could not transfer my {$350.00} out of my account. They said they were keeping my money and in 6 months they would email if i could transfer my money. I did not violate any of their policies. I opened account tried to transfer money tried to pay for XXXX eats and tried to add my personal bank account and they did this.
Company Response:
State: KS
Zip: 67217
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had purchased shoes from XXXX which were never shipped. I got tired of waiting, thus asked the seller for a refund. They said they prefer PayPal. I opened a new account, despite being reluctant toward using PayPal as I know how parasitic they can be. Once the funds were sent to my new PayPal address, all of a sudden, PayPal started requesting for a bunch of documents in order to verify my identity and release my little {$95.00} refund. I submitted my government issued ID and other documents. My bank account was linked, I had verified my phone number, my email address and more. However, despite having all the information above, every time I'd log back in to check the status, they'd ask for more and more personal information, such as bank statements, proof of fulfillment ( even though it was a refund ). They also ask me to resolve my other account from years ago which I don't have access to. They want me to upload dozens of documents to that irrelevant account as well, which is ridiculous. I wasted hours on this. Their representatives are unhelpful, they send massive, redundant chat replies, their phone number is useless. I believe they their main aim is for me to leave the account unresolved by giving me all this headache. Therefore, they could have/steal my funds, as I suspect they do with thousands of customers complaining on XXXX. This isn't about my {$95.00}. They've been locking people out of their accounts with $ 100k in them to possibly earn interest on those. Others claim PayPal has stolen thousands of dollars from them. Please see below. https : XXXX XXXX regards, XXXX
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/, 2021, PayPal Inc. made an arbitrary and unilateral decision that I had violated their user agreement. They froze my business account and withheld all of the money within it for XXXX days, totaling {$1200.00}. I have tried multiple attempts to appeal their decision ( my product does not violate their user agreement, and I have evidence and documentation backing up the nature of my product, hence why it was an " arbitrary '' decision on their behalf ), but my emails are never responded to other than boilerplate text without any substantive information. I have tried calling multiple times and told it is not an appealable decision. The XXXX days of account freeze was over on XX/XX/XXXX, and I expected a check to be sent with my remaining funds. Instead, PayPal decided to keep my money and will not tell me why. All phone calls end with " Sorry, we can't tell you any information, nor can you appeal, we're keeping your money. '' They essentially stole from my legal business without recourse, and now I turn to you for help. It is a small amount, but makes a difference when that is what I rely on to survive. Please help.
Company Response:
State: CA
Zip: 94061
Submitted Via: Web
Date Sent: 2021-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A