Date Received: 2021-12-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, This is a complaint regarding Paypal. I have made a transaction using their platform back in XXXX ( a deposit was sent to a service provider who never delivered the agreed product ). I have sent our conversation including what we have agreed on and my attempts to reach out multiple times. I finally decided to file a claim which they immediately rejected giving their expired delay. I explained that this was an ongoing project for which I have hired the provider who at one point, upon my insisting, responded pretending he had Covid, after which, I left him alone for a little while and lost time, but since I never heard back, I decided to open this claim. Which explains the delay ( I have expired their delay for filing a claim by a month ). I would like to file a complaint against PayPal considering their rigidity in facing life situations ( I have been a long-time user ). They could at least prevent this user from receiving payments and make this tool safer.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a bill from XXXX XXXX XXXX ( XXXX ) in the mail a couple weeks ago for {$45.00} ( but said they were willing to settle for {$34.00} ) to collect a debt on my PayPal account. I called PayPal, and they said I have a long history of being in good standing with them, and that I owe nothing. Furthermore, they said if I did have a debt, they would use my email address for communication, and not send anything to a 3rd party debt collector. They told me the letter I received was fraudulent and to disregard it. I have already filed a claim with the XXXX as well. There are hundreds of fraud/ phishing complaints about XXXX XXXX the internet, and I am curious if they are true.
Company Response:
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made 2 bill payments with Paypal on XXXX XXXX using my personal account XXXX with phone # XXXX, one in the amount of {$150.00} and the second one in the amount of {$90.00}, file uploaded. When I made the payments they showed up successfully. When I contacted Paypal today because payments are not showing with the credit card provider, they told me they only showed one transaction for {$150.00} as denied by my bank as insufficient funds. I had money in my account at the time the payments were made and that money is still sitting in my account. I have a statement from my bank also stating they never receive a transaction from Paypal, file uploaded, therefore the transaction was denied, Last month the same thing happen, but they stated it was denied by credit card company, and shortly thereafter sent me {$50.00} as a courtesy for rejected bill payment. Paypal system is costing me! My credit card payment is due by XX/XX/XXXX and I will suffer late payments of {$29.00} per account as well as a dig on my credit, this is unacceptable.
Company Response:
State: GA
Zip: 30297
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good afternoon, I have a complaint against Pay pal and would like Consumer Finance Protection Bureau to investigate this matter. As of XX/XX/2021 Pay pal have placed a permanent limitation on my business account. Meaning I can no longer recieve or transfer funds from my account.The buyer of my products uses Pay pal because it's safe and easy for us to do so. I contacted Pay pal seeking the reason to why my account had been shut down and was told that he could not say over the phone for security purposes. In the past Pay pal has ask me to upload documentation for verification and I have always complied .At this time I have a balance of {$360.00} in my pay pal business account. It's unfair to me and my business that I can't resolve the issue because I don't what the complaint is. I have a total of XXXX invoices, the buyer recieved his products, I also have a copy of the buyers confirmation which the buyer provided. Again I don't know where there is any suspicious activity. The other concern is why hold my funds for 180 days ( XXXX mos. ) after suspending my account. The products have been shipped and I can provide tracking information for all the invoices so what is the need. Again it would be appreciated if this matter could be investigated. As always have a Good day.
Company Response:
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal issued a purchased to be done through a loan they call Pay in 4. I was never notified on the matter. I could have made the payment in full and thought it was going through PayPal Credit but instead they did it through their own loan payment process. I was not notified of this. I was not notified of any payments needing to be made. There was no way to view it or see that I owe anything on their website. I have automatic payments set up through my PayPal account but they don't link them to it or anything so there was now way I could make a Payment or even know I owed anything They sent my information to a debt collections agency. When I called PayPal about it they had no idea about it. They couldn't even tell me where to view the transaction. They couldn't tell me where to view the balance. They couldn't tell me where to go to make payments. They weren't even sure which department to talk to. They even suggested I talk too the collections agency who they sent my personal information to ( without my authorization ) and talk to them about PayPal Processes. They had added fees to this without warning. They are saying that this will also be reported too the credit agencies. There was no authorization of this, no message from them or indication on the website about needing to make payments, and no help from PayPal to resolve this issue. This feels like a scam.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: For the past 2 weeks I have been trying to transfer the cash from my PayPal account to my linked bank account and they keep telling me the system is not allowing me due the amount and I should try again in 48 hours. I have made around 20 phone calls and sent 15 emails to get told we are sorry, its just a system security issue. I need the money in my account and I no longer know what to do. I want to sell the remaining Crypto in my account and the system wont let me do that. This is all about protecting Pay Pal and nothing to help the consumer.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I created my PayPal account in XXXX and I am XXXX citizen. In XXXX of 2021 I sold XXXX watches ( On XX/XX/XXXX ) and XXXX watch ( XX/XX/XXXX ) on XXXX XXXX XXXX XXXX and got paid with PayPal goods and services. Watches were shipped from within XXXX. It total I received {$1200.00}. Once buyers transferred the money it was held for 21 days since I recently created the account and was a new seller. After XXXX days money was released and I tried to transfer it to my debit card that was linked to my PayPal account. PayPal stopped the transaction and request an ID and receipts for items that I sold. I explained that it was my personal used watches, I don't have receipts for them but I provided passport. Customer service representative told me that they will resolve the issue. Next day my account was permanently suspended and funds were frozen for 180 days. I informed XXXX of the buyers. He asked me to refund him the money which was {$1000.00} and he would send it other way. I called PayPal and they refunded {$1000.00} on XXXX of XXXX to the buyer. Since it was paid with credit card it supposed to go to buyers credit card account. He never received the money. PayPal lifted my account limitation on XXXX of XXXX, 2021 and I was able to transfer the remaining amount to my card. I called PayPal many times over the course of 6 months, trying to resolve the issue and they told me that buyer needs to resolve it from his side. The buyer tried to resolve it and get a trace of transaction but PayPal did not provide any trace. PayPal told him that they don't know what happened and don't know how I was able to refund him after limitation. I have transaction record on my PayPal account and buyer also has transaction record of refund that states that it is refunded to his credit card. But he never received the money. Buyer provided me with all the proof and still in touch with me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I purchased a watch in XX/XX/2021 that I never received. PayPal refused to help me so I had to submit a dispute with my credit card. On XX/XX/2021, my credit card closed the dispute and charged me again for the purchase. On XX/XX/2021, PayPal claims they received a notice that my chargeback was approved and they submitted the money to my credit card. My credit card denies receiving any money from PayPal and PayPaXXXX has refused to provide any proof of the refund.
Company Response:
State: NV
Zip: 89032
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This debt is not valid. Paypal and XXXX did not provide phone support for a sellers issue I had. I was on hold for hours on in during covid, delta and now omicron variants. When I tried to use the XXXX and cfpb several months ago to address this issue, they still did not remedy the situation. This is false debt that should of never went to collections. Additionally, lawsuits will be filed for paypal closing my account when I inquired early. This was premature to the fair debt collection practices act guidelines. They being paypal also seized cryptocurrency assets from me illegally and unlawfully. Currently other oversite federal agencies were also made aware of this. I plan on suing everyone involved for this. I will immediately serve your company as well in this countersuit if the negative credit reporting isnt stopped. Please give me back my crypo currency and obey the fair debt collection practices act going forward. Please send me an apology letter that removes the negative reporting. Please have paypal issue me a check for {$20000.00} usd to avoid a civil lawsuit regarding the held cryptocurrency.
Company Response:
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal has denied my dispute XXXX XXXX 100 % do not agree with the decision. I have never banked with XXXX XXXX XXXX before and I have evidence of my account being hacked. I have worked with PayPal to finally get these funds released and was locked out of my account until now only to discover the funds being withdrew to someone else account. I have uploaded evidence of my account being compromised. I have also reached out to authorities and am currently waiting on the Police Report. I am asking PayPal to fully review this dispute in detail and to partner with XXXX Bank immediately to recover these funds and pursue and action against the person who obtained my information to make this transfer.
Company Response:
State: TX
Zip: 76543
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A