Date Received: 2021-12-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Everything was fine suddenly they send me and email telling me that they noticed activity in your account thats inconsistent with their User Agreement and they no longer offer me PayPal services. But I only used my account and my card to recived unemployment benefits and the advance child tax credit. I dont used for business or selling. I check a year of statements and I dint fine nothing where I was breaking the rules or the policy. I try to talk to them and they dint give no answer they told me that they dont have any coments to read the poly terms but there is nothing. And the problem in here is that I can used my money the money that I have in the account because they give me account number routing number and debit card and they keep my money with out any explanation. Please help. I just want my money back to transfer my money out.
Company Response:
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Early in XXXX ( probably in between XXXX XXXX XXXX Someone got into my PayPal account and added a debit card/credit card XXXX in XXXX expiration on XX/XX/25 ( VISA CARD ) with the billing address of XXXX XXXX XXXX, XXXX, NY XXXX as a payee- ( which is NOT my address ) On XX/XX/XXXX and XX/XX/XXXX, they transferred money many times until they emptied my account completely ( in a course of a few days ). XX/XX/XXXX - {$850.00}, {$870.00}, {$890.00}, {$950.00}, {$850.00} XX/XX/XXXX - {$830.00}, {$830.00}, {$800.00} TOTAL amount of {$5900.00} USD I contacted Paypal as soon as I saw it and they said it was authorized ( but I obviously didn't ). I opened an investigation with them which they concluded that it WAS authorized even though it wasn't. I am really upset. I never in my history with PayPal, I transferred those amounts on the same day like that. I don't have this debit card they added, nor I am not familiar with the address they used. THIS IS 100 % fraud and PayPal needs to take full responsibility on this matter! ALSO - On XX/XX/XXXX someone random ( XXXX XXXX ) deposited my PayPal account {$1700.00}. And then withdrawn it back in the amount of {$1800.00}!! I don't know the guy and they took MORE money than they originally deposited - I don't understand this at all! Something is connected somehow!
Company Response:
State: CA
Zip: 91606
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted you after you asked them to stop
Consumer Complaint: I was contact by XXXX XXXX stating they are handling a debt owed to PAYPAL and the name on the account is XXXX XXXX. I have a PAYPAL account, but it is linked to my personal bank card as I have never applied for credit through PAYPAL. i contacted PAYPAL and they stated my account is good standing. I informed XXXX XXXX and I asked them to provide any information they have to substantiate who the debt belongs to. To date they have failed to provide any additional information regarding the debt. I have sent them XXXX emails, XXXX included an Affidavit of XXXX, I have called them twice to obtain additional information but they have not providing any documentation to substantiate the debt. I have requested they stop contacting me. I conducted a XXXX search and there are XXXX individuals in California with the same name. I believe someone with a similar name opened the account or used XXXX name to open the account. I have express this to XXXX XXXX but they do not seem to care. They are continuing to harass me everyday and have not provided any additional information. I want them to stop contacting me.
Company Response:
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I made a purchase from the company XXXX on XX/XX/XXXX. Payment was using Paypal, and my credit card via paypal. I ended up returning the entire order back to XXXX, and provided tracking information to paypal. Paypal originally ruled in my favor, and then reversed their decision for no reason. " Add money to resolve your negative balance. - {$6700.00} '' All of this happened in XXXX. Now I received a message from PayPal saying they are transferring my ( falsely ) negative balance to a debt collection agency, XXXX today XX/XX/XXXX. This is unacceptable. I returned the products and should not have a negative balance on paypal. I demand a removal of the negative balance, removal of submission of my account to a debt collection agency, and recognition from Paypal that they have erred.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal Account : XXXX Name : XXXX XXXX For no apparent reason, Paypal locked my account for up to 180 days. I called several times to release the balance of {$1600.00}, but the customer service could not help at all. PayPal transfers out the balance of {$1600.00} for " paypal 's damages caused by acceptable use policy violation '' without notifying me before the 180-day period expires. This is a ridiculous and scammy activity!
Company Response:
State: OR
Zip: 97005
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This complaint is to establish a written record of my communication with XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, XXXX, UT XXXX according to their written notice or XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, UT XXXX, according to their online address. Their email address is : XXXX and their phone number is listed as ( XXXX ) XXXX online and on the written notice. This debt collection company contacted me via standard mail on behalf of PayPal to resolve a fraudlent transaction that has resulted in either a legit or fraudulent a debt collection I spoke with a XXXX XXXX XXXX XXXX specialist today after receiving a notification letter on behalf of PayPal regarding an outstanding payment in the amount of {$65.00}. Their representative informed me of the fraudlent account number XXXX and the associated email address XXXX. Neither this account nor the associated email belong to me. Furthermore, I have no payment activity with the aforementioned transaction amount. Their representative asked for my birth date and asked me to verify my childhood home address as part of their verification process. Also, their rep advised me to : -File a police report -Complete and notarize the fraud report paperwork that they said XXXX would send via email. At this writing, I am still waiting on the paperwork, which leads me to believe that this was a scam and attempt to retrieve personal information for future abuse. For your records, I have reported this fraudulent activity to PayPal and will file a police report. Thank you
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: My son 's computer was somehow used, on XXXX XX/XX/2021, to hack into my PayPal account and purchase two gift cards for {$55.00} and {$56.00}. The companies that the gift cards were through were : XXXX ( {$56.00} ) and XXXX ( {$55.00} ). In addition, they purchased {$100.00} of Bitcoin ( BTC ). The gift cards equaled the amount that was in my PayPal account and the Bitcoin was purchased with my linked bank account XXXX. XXXX was able to give my money back because they believed it was a fraud. PayPal, on the other hand, did not reimburse me saying, " The case was closed as this transaction is ineligible for PayPal Purchase Protection. '' I have spoken with PayPal several times on the phone and filed four claims for the gift cards purchased under my son 's name ( XXXX ) that I have never received, but have been denied reimbursement all four times. I have contacted my insurance company, XXXX XXXX XXXX, and they have been helping me try to recover my money. The agent 's name that is assisting me is XXXX XXXX and her email is XXXX. XXXX also put in a claim through XXXX and it was denied because they saw no fraud. I also submitted a police report through my local sheriff 's department and filed an IC3 complaint through the federal government. Furthermore, the criminals who hacked my PayPal account changed my SSN and my Password. I was able to change the password and put my original SSN back in. What makes this even more obviously a fraud case is that I have never purchased Bitcoin or gift cards from these companies or ever for that matter. Additionally, the Bitcoin was purchased at XXXX XXXX my time. I was asleep at that time.
Company Response:
State: AL
Zip: 363XX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Received collect satement letter from ( XXXX ) XXXX XXXX XXXX XXXX ( XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX NY XXXX ph # XXXX ) for the amount of {$480.00} XXXX reference XXXX XXXX from creditor PayPal , Inc . I contacted XXXX on XX/XX/21 @ XXXX AM ( w/ XXXX ) asking about this matter where I don't have ant PayPal account and e-mail releted with account wasn't belong to me. She state will take care of issue but sine I read a lot of rviews agains this company I decided enter a claim at Consumer Protection Bureau.
Company Response:
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: The following debit appeared on my Paypal account. I did not authorized this payment and completed the proper form to Paypal to return the debit and credit my account. I was denied. There was no authorization by me to pay this debit. You will note that it was paid and actually took me over my credit limit. I do not know how to get an actual account number from Paypal. I sign into Paypal using my email address which is XXXX. XXXX XXXX XXXX, XXXX -negative $ XXXX XXXX, 2021 XXXX XXXX You reported a problem with this transaction. See the status of your case in the XXXX XXXX. Paid with PayPal XXXX {$49.00} XXXX XXXX XXXX XXXX, XXXX payments Transaction ID XXXX Seller info XXXX XXXX XXXX, XXXX XXXX : XXXX XXXX Invoice ID XXXX Purchase details Premium Premium XXXX - XXXX {$49.00} Total {$49.00}
Company Response:
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal limited my account Will not allow me to accept my cash and withdrawal it Will not approve my identity verification documents
Company Response:
State: FL
Zip: 32566
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A