Date Received: 2021-12-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX, I got an e-mail from PayPal that I would no longer be able to do business with them and that my account would be " Permanently Limited '' - this means no payments can be made or received through their service. I have been a customer since 2006 and have monthly transactions ( mostly paying for goods and services ). I called their support line within an hour of this e-mail and was read a script that told me my account was limited and to seek out other payment services. They said I would be updated on what happened, but in the meantime I am unable to remove my credit card information or bank details from their system- if I had a balanced stored, it would be unable to be withdrawn for 180 days ( I did not have a balance, luckily ). I work for XXXX XXXX XXXX ( ie. XXXX ) so I'm rather familiar with the Dodd-Frank act , and freezing an account for 180 days without providing immediate ( or at least within a reasonable timeframe, for a service used daily by many people ) means for resolution seems to be a UDAAP issue. While I'm not heavily impacted, I do know many others have been in the past and this seems like something that might need to be addressed.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone charged {$800.00} on my paypal account without my permission. Their shipping address was listed as XXXX XXXX XXXX, XXXX NY, XXXX XXXX
Company Response:
State: MI
Zip: 48917
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a text that the pin and password was changed to my cell phone account and within minutes I lost cell service. My PayPal account and Venmo were hacked and they made large purchases on XXXX and transferred balance on my Venmo to an unauthorized bank. I couldnt reach customer service at either because I dont have cell phone service
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal holding funds after the 180 days are up. I tried to transfer money to my bank, after I tried it said ( Theres an issue with your account ) which I do know because they have also said Your account access is limited and You can't use PayPal anymore. But it also say ( Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. ) which the incident happen in XX/XX/2021 it is now XX/XX/2021 Ive waited longer than 180 days and still no email saying I can get my money back or transfer it to my bank. Its been 182 days about to be 183 days
Company Response:
State: AL
Zip: 36265
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Over a year ago, I've upgraded my PayPal account from personal to business. I had to varify my account. I was able to do this due to technical issues. I called Paypal multiple times about this. Eventually, Paypal terminated my account as a result and they refuse to give me my money back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a call from " Paypal Fraud '' department stating that a closed PayPal account was reopened and orders were pending. The email was closed. My US phone number remained the same, and therefore they could reach me. I asked them to cancel all orders as they were fraudulent.
Company Response:
State: MD
Zip: 20877
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/2021, I noticed unauthorized charges from my PayPal account and reported to PayPal right away as well as to my credit card company XXXX XXXX XXXX ). Starting from XX/XX/2021, PayPal sent me 17 emails telling me I got double credits for the disputes I filed and put {$530.00} into my PayPal balance negatively. I called PayPal right away upon seeing these emails and charges placed by PayPal and asking for getting the issue resolved. None of my 10 calls get the problem settled. Now I start receiving debt collection calls and mails.
Company Response:
State: CA
Zip: 95116
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, we received payments from a XXXX client for a video production project. Then Paypal immediately red-flagged our account and asked us to provide more information regarding the transaction, which we did. Then the second day we checked our account and it showed our account has been permanently banned, and the funds we have in the account will be held for 180 days, 180 days!!!!!!! We called customer service and received an answer " the decision is final and we can not tell you why we are permanently banning your account ''. They told us the fund will be held for 180 days and asked us to be patient. The thing is our company did nothing wrong and we tried to ask our XXXX client to step in to see if both parties can verify the transaction and lift the ban and release the fund, but they say the decision is final. Our company is missing the funds to continue the video production project and we are going to face a penalty fee if we can not deliver the project and potentially filing bankcrupcy. Again, our company did nothing wrong but Paypal is trying to XXXX our company over.
Company Response:
State: TX
Zip: 75081
Submitted Via: Web
Date Sent: 2021-12-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was deactivated for no good reason. I thoroughly read through the terms of service and user agreement, and I never violated them. I made a new account and was paid {$50.00} by a friend, and when I tried to recover my funds, Venmo froze my account and would not let me retrieve my money.
Company Response:
State: CO
Zip: 807XX
Submitted Via: Web
Date Sent: 2021-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good day im XXXX XXXX XXXX, XXXX account number XXXX XXXX from XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX city, i've been transact with my customers on XX/XX/2021 amounting XXXX and then he will pay me thru paypal, suddenly paypal send me an email to put on hold with my money for several days. And later on paypal will freeze my money for more than XXXX. My paypal linked my gmail. XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A