Date Received: 2021-12-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received an email from PayPal confirming the purchase of XXXX XXXX XXXX for {$180.00}. I did not make the transaction. It is fraudulent. I immediately went to my PayPal account online, but the system told me I could not report fraud on that type of transaction. So, I telephoned PayPal customer service and the told me they will open a " case. '' I asked to close my PayPal account. They refused, saying it was not possible until the case was resolved. They said I must WAIT 30 DAYS TO CLOSE MY ACCOUNT! They refuse to delink my credit card and email address. So I remain vulnerable to fraud. I called the credit card company and asked them to block the transaction which they did immediately. I telephoned XXXX and they said they could not help me. PayPal said they can only cancel the fraudulent transaction if XXXX agrees and in the meantime I must keep my account open. This is insane.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: My Venmo account was closed for reasons unknown. When I reached out to the company for more information and to try to unfreeze my account they told me their decision was final and that they would be permanently deactivating my account. They citied improper account activity but did not explain any further. Ive had the account for years with no issues. I have no clue what was done wrong. If the account cant be reopened theres nothing I can do, but I can at least be given a reason for their action. Venmo should give warnings to their users prior to randomly shutting them out of their service. Its abrupt, weird, disruptive, and rude.
Company Response:
State: CA
Zip: 94015
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX email address XXXX XXXX PayPal account was hacked on XX/XX/21 and new address was added to my account. On XX/XX/XXXX my account was closed by theft and all money XXXX + were stollen. I realized that on XX/XX/XXXX and called Pay Pal that day. A representative told me that two checks were mailed to my address. I did not receive any checks. I called many times Pay Pal help desk asking to cancel the checks. I talked with security department but every time I called, I got different representatives and different answers. I also ask to speak to a manager but was not connected after more than hour waiting. It's very unprofessional
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was recently swindled into thinking my PayPal was overdrawn in 2019 and was sold to these guys who sent me a letter. Upon contacting XXXX XXXX XXXX questioned where the charges came from as PayPal typically withdraws immediately and literally no one couldnt tell me why, rather, they kept saying that I was requesting validity so I went with it. Furthermore, I contacted PayPal and they stated it was true that I had an account in 2019 that was sold to XXXX XXXX, however, PayPal could not see any details as to why or how my account went overdrawn and was informed that all information is no longer viewable through PayPal and ALL information was sent to XXXX XXXX. I once again call XXXX XXXX and was transferred to a compassionless woman who stated she didnt need to provide validity and continued to condemn me for not making payments on an account I had no knowledge of and ended the call ( what XXXX XXXX ). Ive never owed anyone so I payed the balance the same day as these calls ( XXXX hours of back and forth ) and received a letter today dated XX/XX/XXXX stating Based on your stated dispute we have ceased collection on this account. I contacted XXXX XXXX and spoke with a XXXX ( rep ID XXXX? ) to request a refund due to not be able to validate debt and he denied my request for a refund asking me Are you saying this isnt your debt?
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has permanently closed my account XXXX Theres no reason for that Then emailed me that my money will be in hold for XXXX days For no reason I tried to reach customer service Automatic reply is the only thing I get I tried to telephone them But they show no care Without explaning why
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have 100.00 frozen and PayPal refuses to unblock my PayPal account
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Paypal allowed someone to go into my XXXX acct via my paypal acct. XXXX and paypal both refunded me the money. XXXX stated paypal paid me and took they money back out my acct. Paypal decided to allow XXXX to think paypal paid me and took the money out another account I had with paypal. On XX/XX/XXXX XXXX took XXXX out and again on XX/XX/XXXX. Claiming it was pay paypal. So I was never refunded any money.
Company Response:
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been trying to work with paypal on my identity theft. XX/XX/XXXX, I was contacted by someone who stated they purchased shoes from a website, and was sent a receipt with my name, and information as the " seller ''. I looked more into it, contacted paypal, and found out that someone else had a paypal account using my social security number, name, phone number. This person so far has scammed 9 people that I know of, each of them have contacted me with very similar stories- they went on a website to purchase, and got a paypal receipt stating my name as the seller. When i first spoke to paypal, they told me to have the victims of the scam to file a dispute with paypal, and they told me they would start a ticket for the issue. I called two days later to find out no ticket was started for me, and funds were still going into the account, which now at this point had almost XXXX in there. It took them 5 calls from me for them to actually put a hold on the account. as of XX/XX/XXXX, the account is still open, they havent taken the inititive to close the account, and i have been contacted by 3 of the people that were scammed and they said paypal denied their disputes. Paypal is not doing things right. These people got scammed, and I sent them the FTC and police report to show proof, and they are still denying claims against fraud. I have spent much time on the phone with paypal, i have gotten hung up on many times. This company is taking advantage of this situation, and it is not right!
Company Response:
State: MN
Zip: 55369
Submitted Via: Web
Date Sent: 2021-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I created a PayPal account to conduct my business, when I had a few customers who paid and our transaction went smoothly, I suddenly found out that PayPal had limited my account and I no longer had access to my funds. I've already talked to them and they always saying that " their decision is final '' and I no longer have access to my account. I didn't do anything, I can't send a payment nor withdraw my funds. I've already said to them that I need the money XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, but their answer is always the same. " Our decision is final, you can no longer do business with PayPal. But my remaining funds is still there and I can't have it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, GEORGIA XXXX RE : COMPLAINT AGAINST BANK DEBIT CARD : VENMO / PAYPAL MY CARD NUMBER # XXXX ( THIS IS MY NEW CARD ) EXP XX/XX/XXXX UPON REVIEW OF MY STATEMENT IN XX/XX/XXXX I FOUND THAT I HAD TWO UNAUTHORIZED CHARGES- THAT I MDID NOT MAKE, NOR AUTHORIZE, NOR RECEIVE ANY SERVIOCES, GOODS, PRODUCTS, ETC FROM. IN TODAYS TIME AND WITH ME HAVING XXXX AND ALREADY BEING OUT OF WORK AND IN THE XXXX THIS IS WRONG TO HAVE MONEY TAKEN OUT OF MY ACCOUNT AND YET VENMO DOES NOT HAVE ANY CONCERN OR PROCEDURE TO STOP THIS FROM HAPPENING. RETURN MY MONEY, REVERSE THOSE CHARGES, ETC. I FILED NOTICE TO VENMO IN WRITING ON XX/XX/XXXX ABOUT THESE TWO CHARGES ONE FOR {$120.00} AND {$37.00} AND I DID IN FACT GET A VERIFICATION LETTER BACK STATING THEY RECEIVED MY REQUEST AND WPOULD PROCEED TO CLEAR THIS UP. NOW IT IS XX/XX/XXXX AND IT HAS BEEN 45 DAYS AND NOTHING HAS BEEEN DONE? THIS IS WRONG, BEING THAT THEY ARE A LICENSED BANK IN THE UNIOTED STATES AND THEY JUST DONT CARE? I AM REQUESTING TO REVERSE THOSE CHARGES AND PERSUE THE VICTIM I NEED MY FUNDS BACK PLEASE HELP!!
Company Response:
State: GA
Zip: 30907
Submitted Via: Web
Date Sent: 2021-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A