Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal Stole my money. XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Government of Canada is Corrupt and I need help. Services Stole and did not receive money after time elapsed in contract.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Ordered an item online through paypal, found out website was a fraudulent site copied by the real site, contacted the actual company & they informed me the site I used was not theirs, its fraudulent. I can not get in contact with the seller. Paypal declined my claim.
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, on XXXX XXXX i received a payment on my PayPal account for an used item i wanted to sell. The transaction code is XXXX and my account is XXXX On XXXX XXXX PayPal permanently limited my account for " suspicious activity '' without even letting me explain the reason of that payment. PayPal told me that my funds were locked for 180 days and that i couldn't access them. Meanwhile the buyer started asking for the refund that i couldn't provide him due to the limitation that PayPal made on my account. The buyer, today, filed a police report against me for fraud. It's absurd that PayPal blocks the refunds getting people in trouble. I can't go to jail because PayPal doesn't let me refund the buyer. The money are still on my PayPal account balance, please use them to cancel the transaction and refund the buyer!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Fraud charges/unauthorized charges were made on my Venmo account. Dates and amounts of each transaction : XX/XX/2021 {$29.00} XXXX ; XX/XX/2021 {$0.00} XXXX ; XX/XX/2021 {$260.00} XXXX XXXX ; XX/XX/2021 {$5.00} XXXX ; XX/XX/2021 {$9.00}. Ive not given anyone permission to use or to access to my account. Additional Information : I live in XXXX, North Carolina. The day that these 5 charges occurred started soon after I placed an order with XXXX in Washington DC to have groceries delivered to my sister. I have not used XXXX in years probably and had to link my Venmo to make the purchase. I didnt even have the app on my phone anymore to give you an idea of how long its been. The order was being shopped when my sister needed me to change the address I provided. I changed the address, and the shopper then canceled the order. I then was assigned a new shopper who completed the order. Several hours following the delivery of the groceries is when the fraudulent charges occurred on my Venmo account. Three out of the 5 charges occurred during the middle of the night while I was sleeping. The email notifications came in the middle of the night, example, email time stamp is XXXX for the XXXX charge - the purchase time within the email is XXXX because the purchase is in Washington State - a different time zone then mine! I believe these fraudulent charges are somehow linked to my purchase through XXXX. Somehow my information was breached. I woke up in the morning to find the email notifications about charges made. Venmo makes it extremely difficult to figure out how to file a claim. I had to XXXX it because I couldnt find it on the app, not even through their articles full up tips. I then had trouble figuring out how to disable my account and in the meantime, 2 more fraudulent purchases were made. Reason for denial of disputes from Venmo : My account shows several payments received from other accounts during the time of the disputed claims. That logic is completely inaccurate. XX/XX/XXXX and XXXX is when the fraudulent charges occurred. The payments received in my account were XX/XX/XXXX and dates earlier. Despite this, Venmo is an app intended for sending and receiving money. These fraud charges were not investigated thoroughly and I want a resolution and my money back.
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased a pair of shoes for {$57.00} from a website that appeared to a reputable company. I used PayPal to make this purchase. Approximately one week later, I went to make another purchase using Paypal and my transaction was denied. After calling PayPal the first time, they stated there was a permanent limitation on my account but could not tell me why this happened. During this first call, customer support said they were going to put my account into review to see if the limitation could be removed and I should hear something within 5 days through an email. I never received an email. I called a second time two weeks later and spoke to another customer service rep. They told me the same thing, my account was permanently limited and the status had not changed. During this call, I told the representative that I was a victim of fraud and needed to dispute the purchase from XX/XX/XXXX. He told me that he could not help me with my dispute but that I could get legal involved but that would be hard. I ended up finding a legal page on PayPal 's website and filled out a legal dispute form regarding my limitation. I mailed the form to an address in Nebraska and had to send the letter using certified mail. In the letter I stated that I was not sure why my account was being limited and why I could not be told why over the phone. I asked PayPal 's legal dept to call me or email me with an explanation on what was going on. One week after mailing the letter, I received an email and it said that after reviewing my account the were not going to change their mind on my account. The response I received is " PayPal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behavior ''. At this point in time, I still have not been able to dispute the fraudulent charge, which I immediately reported once finding out the website was not legitimate and I can not get anyone to directly communicate with me on this issue. My only resources for correspondence with Paypal has been email and certified mail communication. In addition to being a victim of fraud, Paypal is refusing to assist me with a dispute and is also firing me as a customer. In over 20 years of being a Payal customer, I have never filed a claim for fraudulent activity and I have always been an upstanding, loyal and ethical client. I was a victim and I'm being penalized for something that XXXX 's of consumers face daily.
Company Response:
State: AZ
Zip: 85085
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX i opened up my paypal account. to date ive had no red flags issues discrepancies with my account its XXXX. According to Paypal there was a high level of risk associated with your Account. Specifically, between XX/XX/XXXX and XX/XX/XXXX, we found you had a dispute rate of 11.88 % and filed excessive claims against a food delivery merchant, XXXX XXXX So 88 percent of all transactions were okay and since i had an issue with food quality and service paypal has deemed my account a high risk and closed it without warning on top of that they are currently with holding a refund from me for XXXX that i still have not received at the end of the day paypal is the party that makes ultimately the decision to approve or deny any claims regarding purchase protection. I just give the reasonings to why i was dissatisfied
Company Response:
State: PA
Zip: 17112
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of identity theft. The fraud Venmo account is a result of the identity. The account was opened with fraudulent email and phone number that are not mine. I sent in email and made multiple calls to reach out to the institute to alert the fraudulent account when I received a Venmo debit card that I did not apply. I received an reply email of my email request. It states that no account associates with the email I use, and I should tell the police to send in request to open investigation. I called Venmo to follow up the dispute, but they claim that they can not verify my identity due to the account not linked with email and phone number I use even if I offer to provide other information. Since it is a fraud account opened with fraud email account and phone number by others, I have no knowledge of those information and I can not prove my identity to resolve the issue. They took my email and phone number and promised to call back, but so far there isnt any response or follow up. I just sent in another email to request for investigation and close the fraud account.
Company Response:
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XXXX XXXX, 2021, I sent money to a receiver via my checking account in the amount of {$200.00} with Paypal. I completed a similar transaction on XXXX XXXX, 2021 which was instantly transferred to the receiver. Yet, the XXXX transfer was not instantly transferred and it was processed as an XXXX First, Paypal does not give notification when money will be sent instantly or via XXXX. It does not give you an option to choose a different option if the money sent will be held or delayed. It was explained by XXXX of the customer service agents that it could take up to XXXX days to process. If the money clears sooner, the money will be deposited into the recipients account. On XXXX XXXX, 2021, the money cleared my account via bank verification from a XXXX from the banking institution. Documentation can be provided for proof. As of XXXX XXXX, 2021, Paypal has not processed or deposited the funds into the recipients account. The customer XXXX responded with a scripted answer about it taking up to XXXX days. Their site states, " Your payment will show as pending until the echeck clears the bank. It usually takes up to up to XXXX business days for an XXXX to clear and the money to appear in the recipients PayPal account. '' The XXXX has cleared and Paypal has failed and refused to send the money to the recipient.
Company Response:
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am a health and wellness coach. On XX/XX/2021, I gave a seminar to some potential clients and for those that wanted my services, I used Paypal for payments. Paypal accepted all the transactions and took their transaction fee, however one specifically was a large amount of money, {$27000.00} from a client. Paypal requested some additional documentation which I provided to the best of my ability. I contacted them and they said they would send the issue to their back office. Two days later I received this email. You can no longer do business with PayPal After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. 221_reason11 As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo XXXX and the PayPal shopping cart. If you have funds in your PayPal balance, we'll hold it up for 180 days. These funds may be used to satisfy any obligations you may have under the User Agreement and Acceptable Use Policy, including potential liabilities to third parties and to PayPal for each violation of the Acceptable Use Policy, including monetary damages. After that period, we'll email you with information on how to access any remaining funds. If there are chargebacks that result in your account balance falling below zero, you will need to settle the amount owed to PayPal to avoid further action. Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts. You can find the complete PayPal Acceptable Use Policy by clicking Legal at the bottom of any PayPal page. We regret any inconvenience this may cause. So I looked up violation number 11, which stated : 11 - Online Dating : Any dating services that enable individuals to find and introduce themselves to new people with the goal of developing a personal or romantic relationship. I called a supervisor, XXXX on XX/XX/2021, at XXXX am, who told me that once a decision is made, there is nothing that anyone can do. I told her that I am not doing online dating and she said there was probably an error but no one can do anything about it and I had to wait 180 days or XXXX a year and maybe I might receive my money. The total amount in question is {$37000.00}. It will be nearly impossible for me to run a business without those funds.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent {$900.00} on XX/XX/2021 to my brother on PayPal to be used for a XXXX gift. The transaction has been in pending status for XXXX and a half weeks. My brother and I have reached out to PayPal several times. When I try to reach out via the customer service online messaging system, all I get is a generic answer saying some transactions take longer to review. I never get a timeline, never get an explanation what they are even actually reviewing. Finally after reaching out via the in app messaging system for 2 weeks they gave us an email address, XXXX, and said that we could get the status by emailing them there. I sent a total of 3 separate emails and did not even get a response I have tried calling the customer service line and it is only an automated voice messaging system. It asks what youre calling about and then loops you in circles when you answer. I could not get a human on the phone In summary I have tried messaging, emailing, and calling PayPal, but have not been given a timeline or explanation for why my money is still pending. They have been essentially frozen my money during the holiday period for XXXX weeks and will not even give me an explanation or timeline for when it will be available
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A