Date Received: 2021-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX XXXX I received a text message from venemo with a login code to verify my identity. So I reported it to venemo because this was the 3rd time I had gotten this text within 2 weeks. I reported it changed my password and went to see my doctor and my card was declined, so I login and see my account is suspended for violation of PayPal terms. I've emailed venemo support on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I've sent them everything they asked of me to verify who I am and my account tomorrow my XXXX check is to be deposited and they are refusing to let me into my own account. I have spoken with 8 different people at venmo never getting the same person twice. I need my money I am XXXX and need to see my doctor but I can't without money upfront. They are illegally holding my funds after I've done everything to show them I am the owner and I am the one who reported the possible fraud on my account. Why would they punish customers like they do instead of going after the IP ADDRESS of the one who tried to get into my account. My phone is logged in to it and it knows my phone what is the problem. I'm on the verge of XXXX I have XXXX XXXX and if they fail on me it will be venemos fault solely for refusing to release my money even after I explained to them I have a XXXX emergency. They need to train their staff better and set one person on an account or supervisor instead of 8 different people and none of them knew or understood anything that had previously been said or happened. I need my money now I am XXXX. They won't release my funds to be able to see my doctor we can't and have been instructed not to come into the hospitals or urgent cares with fever or the offices unless we call first and make arrangements to be seen because of covud I can't go places like that because I'm at risk and they are stopping me from being seen and my life is on the line
Company Response:
State: SC
Zip: 29621
Submitted Via: Web
Date Sent: 2022-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good day, I have encountered some problems regarding on my account being limited on Paypal on this day XX/XX/2021 my account was been permanently limited. I'm from the XXXX, I have XXXX in my account which I cant get because they hold my account. I have promptly gave the necessary documents. And I have followed all the steps and still PayPal have no respond.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My wife sent XXXX to my business b Venmo account. They in turn suspended not only my account but hers Also. We both provided all documents asked for an Venmo respond saying a vague policy reason.An refuse to open account and access money. Them says have wait XXXX just in case charge back. Which is impossible because the account has no card attached. That was Bill money and placed us in financial hardship. I ask to be able to access our funds.
Company Response:
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used Venmo and they froze my account. Currently I have {$1000.00} in my account and I have no access to it nor can I buy my kids XXXX
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my account because due to a dispute they claimed I owed them money. I paid the disputed amount and owe nothing to PayPal. I have requested they close my account permanently and remove all banking information from their system. They have refused and want me to provide copies of a bank statement, a copy of my driver 's license and additional personal information to close my account. There is no legally justifiable reason the need additional personal information to close my account considering they verified I was calling them on a phone registered in their system and also verified my email address associated with the account. I believe they are merely using this as an attempt to mine data that they can sell or otherwise use to profit. I request your assistance in resolving this issue
Company Response:
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX Opened PayPal account Deposited {$500.00} cash at XXXX to new account Bought {$100.00} crypto on PayPal An hour later Blocked my money permanent limitation Can't access funds for 180 days I provided PayPal with a copy of my ID that was requested I have never used this PayPal account I did not sell anything or receive any other money on this account. PayPal refuses to give me any information on what the limitation is caused by or why just that my money is not going to be available for 6 months The only explanation that was offered was that my money would be on hold for 6 months in case there were any returns however I never sold anything on this account I just opened it that day. That money was put on that PayPal account to shop online for my kids XXXX presents which has snowballed into a really bad situation for myself and ultimately my kids getting XXXX presents.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I received an email from PayPal on XX/XX/2021 that my account had been limited permanently and the money in it will be available for withdrawal after 180 days. It is now over 200 days and I have not received it, and the company is not helping avail it for withdrawal even with my multiple attempts and requests for them to help me out.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: My account been frozen with Venmo since XX/XX/2020 Ive been trying get my funds there no help My Name is XXXX XXXX my email is XXXX XXXX
Company Response:
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, it came as a shock to me when Paypal banned my personal accounts under the suspicions of fraudulent activity which I believe has no basis since I'm the only authorized user and owner of my verified accounts, because I transfered {$780.00} from the Paypal I created in XXXX to the one I use here in XXXX and spent it shortly after, it was marked as a risky transfer. I was planning to transfer all my funds here since I can't use the account I created back in XXXX. I'm XXXX citizen and I'm currently residing in XXXX, and thus I can only use one account and no longer wish nor intend to use the other since I'm no longer physically present in XXXX nor can I travel there due to XXXX travel restrictions in XXXX. I have been using Paypal since XXXX. I created my Paypal account here in XXXX since XXXX and was planning to transfer all my funds from the one in XXXX to the one here in XXXX so I can spend money and shop online, and send to family and friends. The permanent limitations will greatly impact and hurt my chances of getting paid as a freelancer in the future since most platforms where I am registered at require PayPal, also it will cause me a financial loss, block me from receiving money from family and friends abroad, and from sending to them as well. I have a sibling who is XXXX citizen living in XXXX, and planning to send some money to her next year. Also it could prevent me from shopping online since the better security Paypal offers when shopping online gives PayPal my full trust and makes it my main chosen method of payment.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal illegally froze my account and flat out refuses to unblock my account
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2021-12-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A