Date Received: 2021-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi, My wife had contacted this person " Holistic Healings - XXXX XXXX '' on XXXX to purchase XXXX oil for my husband 's XXXX. He asked me to transfer {$1500.00} for the XXXX oil. So I asked my husband to transfer {$1500.00} to his paypal.account. The money was transferred to this person on XX/XX/04. Please see the attached document. He promised that i will receive oil in 2-3 business days. After that he reached out again to my wife on XXXX again saying that your shipment is held by the custom departments of the delivery company and they want more {$350.00} to release the package. The website of the company through which it was shipped was XXXX. When I looked at the website it was a similar to XXXX XXXX and that's when I realized that I was scammed. I have not yet received the XXXX oil. I see that this transaction is not yet complete. Could you please help me in cancelling the transaction? I can provide the XXXX chat that I have with this person. My paypal id is XXXX and the money was transferred to XXXX. Thanks, XXXX
Company Response:
State: NJ
Zip: 08820
Submitted Via: Web
Date Sent: 2021-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-18
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I contacted PayPal on XX/XX/2021 to ask why an incorrect debit amount is being repeatedly debited from my account. The representative could not answer my question on why the amount is incorrect and why they can not stop the incorrect amount from being debited from my account. I also asked on what dates will the transactions be repeated again and the representative couldn't answer that either.
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2021-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought something and I returned it back because item was not as described and I did not receive my money back. Now I'm out of my money and item. This is crazy... .I need my money back!!!! It's been more than a month since this happened and when I called customer service, they were giving me a runaround and kept wasting my time! Now I'm looking for an option to sue PayPal for this XXXX XXXX and not taking responsibility to cover buyer protection!!
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2021-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My venmo account has been frozen and I don't know why, they refused to tell me why and now my {$2000.00} is in the app and I can't have access to it, my account was frozen on the XXXX of XXXX and I submitted my drivers license and it still hasn't helped me to recover my money, even when my account is verified I still can't Get my money
Company Response:
State: FL
Zip: 32909
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, In XX/XX/XXXX, I sent around $ XXXXUSD to a trading platform called XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX ) using PayPal. On XX/XX/XXXX, PayPal notified me that due to new XXXX regulations, payments to XXXX would no longer be allowed and they closed my account. In consequence, I was unable unable to get my funds out of XXXX and I requested PayPal to reverse all the made payments to the broker because the merchant ( broker ) breached PayPal 's Merchants Terms and Conditions. However, PayPal refused to cooperate and reverse back the transactions. Here is the XXXX complaint that I have raised against PayPal : XXXX : XXXX Here are some useful links regarding the broker : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX is not allowed to offer their trading services to XXXX residents. XXXX XXXX was aware of the fact that I was a XXXX resident. Despite this, on the the XXXX of XXXX, XXXX, the Merchant : XXXX XXXX XXXX XXXX XXXX informed me that, due to XXXX regulations, XXXX XXXX would have to cease supporting trades by any client who is a XXXX resident.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was looking to purchase a second hand XXXX for my girlfriends birthday, and came across many on XXXX XXXX. There were some individuals on there that raised my suspicion of potential fraud, however found a reasonable offer by XXXX XXXX that seemed trustworthy and had already sold an XXXX not long ago. Initially, I was planning on picking up the XXXX is person, but forgot to on saturday which opened the door to another customer. I spoke to XXXX via XXXX on Sunday XXXX and agreed to give a deposit of XXXX to hold the XXXX for me, so that I can pick it up the next day. I was given a rather trustworthy address and his mobile number - XXXX XXXX XXXX, XXXX XXXX, XXXX. I then send the original XXXX deposit to his friends PayPal account ( As his is not working ) ; XXXX and was told that it was received. Then I was asked if i would like to pay for the rest via PayPal to make picking it up easier the next day, and also avoid cash in these covid times, so I agreed. Once I sent it, he went to check with his mate and told me that his mate accidentally refunded the amount and will take 1-3 days for it to come back into my account. I gave it a day and no update on my PayPal, so I got in touch with PayPal and was told there is no visible refund being processed under my account on PayPal, and was advised that the individual has not pressed the refund button. I have now sent the initial XXXX deposit plus XXXX ( Totalling XXXX ), and have not received the XXXX XXXX XXXX XXXX. I am a current student at XXXX XXXX XXXX University XXXX and would very much apprecaite all the help you guys can offer in catching these scammers, robbing people off their money. Response from My Bank ( XXXX XXXX ) : The transaction that was made, was successful in reaching its intended destination, As the transaction was made through Paypal friends and family, this is a transfer of the funds to an account held by the individual involved. We have no valid chargeback rights to reclaim the funds through XXXX, as the service of transferring the funds was successful. Making a transaction of this nature for specific goods/services is made at your own risk.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fraudulent charges on my PayPal account were being deducted from my bank account. Submitted disputes to PayPal and they are denying the case as they claim the charges are not fraudulent.
Company Response:
State: PA
Zip: 19047
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for no reason and will not help me with getting it back up and going and I'm not sure this is a mistake as I assume it has, I have not been able to get help please help me to restore my account because I know your good ability for this kind of help, so this is my PayPal 's email XXXX XXXX
Company Response:
State: NY
Zip: 11413
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been having issues with security checks. It keeps saying my number isnt supported for weeks now. When I called support today, the lady 's agent said she had removed the security check of my account and tried again in 48 hours, but I am still having issues. Would you please fix my issues
Company Response:
State: PA
Zip: 17111
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was selling items on XXXX. Things were going well up until I started scaling my store and growing as a small business. I started getting higher revenues and I noticed PayPal started holding funds, placing random holds for unspecified amounts of days, which I did not mind since they have to verify their sellers one way or another. Up until I reached a certain point in my journey- they placed a hold on my accont- asking for ridiculous amounts of information I had already submitted. After a few days, it turned into a permanent suspension and freezing of my money in the account for 180 days. That caused my small business to crash, caused a lot of issues with customers because they wouldn't even let me refund customers that had issues with their orders... Anyways I gave up on the thing I was doing because of them and decided to wait the 180 days out, take my money out and leave this bad company once and for all... 181 days of the hold on my funds - I log into my account to find that PayPal has stolen my money out of my account. For the next 3 months, I have been e-mailing, calling, texting on XXXX, XXXX EVERYWHERE looking for help and answers for their unlawful actions against me. During the 180 days also I'd like to add that they were unfairly issuing refunds and were charging me Dispute fees for disputes that were either fraud or non-existent. No warning... Just took the money out and claim I caused damages to their business... I have done nothing wrong. ALl my orders had tracking information, all my customers received their products, left good reviews and feedback and yet PayPal still took my money like that... I demand a full refund and legal action against this fraud company. XXXX XXXX XXXXXXXX I will just put this here. They pretty much stole my money for nothing. They had previously blocked my account for 180 days. Once the 180 days passed and my money was ready for me to withdraw and cut ties with that company, they went south on me and stole all the balance. They claim I've done damages. {$6100.00} USD ; PayPal Posting Date : XX/XX/2021 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ; Damages caused to PayPal by Acceptable Use Policy violation ( s ) This is what they told me. No further explanation. Nothing.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A