Date Received: 2021-12-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, My name is XXXX XXXX and I am the owner of XXXX PayPal account. My phone no. is : XXXX Ive been notified about this case about a couple of unauthorized transactions, ( Case ID : XXXX ) and ( XXXX ) and that my response is needed. ( Seller response ) First I would like to say that it was no sale in this case. I I am referring to : Transaction ID XX/XX/XXXX, 1. money receive at XXXX pm XXXX {$90.00} 2. Money send at XXXX pm XXXX - {$90.00} XX/XX/XXXX XXXX. Money receive at XXXX pm XXXX XXXX {$100.00} 2. Money send at XXXX pm XXXX XXXX XXXX XXXX and XXXX XXXX XXXX in their XXXX 's, are our friends and XXXX XXXX XXXX is there son and he is on his XXXX 's. Both XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX to upload their cards on Paypal and use them at will. On XX/XX/XXXX and XX/XX/XXXX as you can see, The money that XXXX send me, on both occasions were returned, PAID BACK in under a minute. On both ocasions, he said that the transaction was done by mistake and he request his money back. I would like to mention that XXXX XXXX XXXX does not have a credit card on his name and he actually send the money from his fathers and mother 's credit cards since they share the same name. Soon after he did multiple charges on his parents credit cards ( I don, t understand how Paypal aloud him to use somebody else 's credit cards on his own Paypal ), he got the cash from the people he scam than his parents denied all charges to credit to the credit companies and got their money back totaling over {$30000.00} and me as the victim I am being harrased by Paypal who is forcing me to cover those illegal transaction taking the side of the scamers even after multiple complains has been filed with XXXX XXXX XXXX police, Consumer Financial Protection Bureau, He Did the same thing to my stepson. XXXX XXXX XXXX. Please let me know if I can help with anything else.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX XXXX i intiated a money transfer using my XXXX XXXX checking account going to my venmo account i. The amoint of {$500.00}. It was supposed to go into my venmo account on XX/XX/XXXX got a confirmation from XXXX XXXX stating that the funds already went out on XX/XX/XXXX and showed on my XXXX account. According to venmo they havent recieved the funds and that XXXX declined the payment. Now it clearly shows on my XXXX bank statement - {$500.00}. I called both merchant and they are both telling me two different stories saying it went thru and the other saying it did not and i cant tell who is telling the truth but theres obviously something going on because these picture tells it all.
Company Response:
State: UT
Zip: 84119
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last week, my brother sent money to my Venmo account to repayment me back for the money that he borrow XXXX cash from me back in XXXX. Venmo has previously closed my account due to violation of their term of service without any explanation of what I violated back in XXXX. So, I closed the account and open a new account but was hitted with same violations when I tried to enter my bank account to make a transfer. Once again, Venmo provided no explanation for why they flagged my account again and they deactivated my account with money still in there unabke to transfer it out or send it back to the sender. I believe this is highly unethical and should be looked into. Both my brother and I are out the money.
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone created a fraudulent Venmo account using my photo, name and a username that was identical except for an additional -at the end. They contacted contacts of mine requesting {$300.00}. I reported the fraudulent activity to Venmo and provided a screenshot. The customer service representatives informed me that they could not discuss it with me and that the people receiving the messages from the fraudulent account needed to email Venmo. I have received zero confirmation that they will investigate the account despite my reporting of the fraudulent activity.
Company Response:
State: VA
Zip: 23225
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I was in jail and XXXX again collecting the money for me I can provide proof of the fact that I have been in jail in XXXX XXXX Florida Pay Pal allowed use of my credit card and then grave him my money from arritration for violation of copyright.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I run an e-commerce store ( XXXX ). I had PayPal as a transaction method through my store. PayPal was at one point good for my store for it bridges the trust between the seller and the customer. XXXX was a brand-new store on the World Wide Web selling popular quality/nice products and PayPal gave it the extra boost it needed. On XX/XX/XXXX they abruptly banned my account with NO prior notice, leaving thousands of dollars I desperately needed, locked in the account for 180 days/6 months ( Please see document PHOTO 1 ). After calling a PayPal customer service representative multiple times, I got the same promise of being able to retrieve my money after 180 days. Let this be said each time I called regarding this scenario it was always met with a very undermining tone as this type of scenario is called in a lot, even smirky attitudes when asked if you want to be directed to a supervisor. The ban comes with no merit behind it, as I provided the information of orders being purchased and shipped. There arent even refunds/complaints from my customers to give them any right to ban the account. The ban was out of the blue and hurt me mentally. My credit card bill was supposed to be paid off with that money in PayPal and I could not wait half a year to pay my debt off. My credit card was filled with business expenses ( XXXX ads, buying video ads, purchasing and shipping the product, XXXX fees, returns and labour ). I afterwards had to use my own personal investment that was planned for the long term to pay off such debts. This being said, PayPal continuously sent me emails during the time my account was banned on my dispute rate rising. Dispute rates are significant because after you have reached 1.5 % dispute rate, your account will have additional fees for it will be in a high dispute tier due to so many disputes directed to your account. MY ACCOUNT WAS BANNED, how could I have gotten any disputes when my account wasnt active. If there was a dispute from a customer regarding the product, that would be brought to my attention as I would be the seller ( Please see documents PHOTOS 2 4 ). At the top of the photos, you can see the date the ban started XX/XX/XXXX. I found that very suspicious of PayPal, a simple XXXX search and you see thousands of other examples/scenarios just like mine. Where they ban your account for 180 days with money in it, gain interest off the money being locked in your account, just before the 180 days are over, PayPal sends the money to their own account. I had good faith and wishful thinking that after I finished my 6-month probation that my funds would be readily available to me, I was wrong .... 6 MONTHS LATER I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages ( Please see document PHOTOS 5 9 ). They even had the audacity to take it a month before the 6 months was over. There was no damage to PayPal and I know their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to ZERO enriching themselves from my hard-earned money. PayPal allegations are false as they are not a partner with my business and they don't know the nature of my business either. Copyright infringements and trademark violations stated by PayPal are nonexistent. PayPal failed to provide a valid court order or a copyright/trademark infringement complaint to justify how they unlawfully seized my money. All disputes with my customers have been already resolved ( which were 0 ) and the remaining balance was my hard earned money. PayPal debited random amount from my balance that doesn't represent any genuine pre-estimate of loss or damages. PayPal user agreement stated liquidated damages at {$2500.00} USD per violation and not per transaction. PayPal actions are considered a breach of their own agreements as they stole all my hard earned money and made my balance reached ZERO! I believe that I was deceived by PayPal as they failed to provide the payment service promised taking advantage of me as their customer to steal my money in a clear case of unjust act. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was scammed by PayPal and I want to make a small claims about this corrupt act done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have an account balance with PayPal of {$1100.00}. Since XX/XX/2021, I have been in almost daily communication with PayPal XXXX requesting that a check for this balance be mailed to me. The PayPal user agreement of XX/XX/2021, states that checks can be mailed subject to a fee of {$1.00} and confirmation of the customer 's address. The user agreement does not state that mailing a check is subject to the customer sharing a bank account number. Unfortunately, the PayPal website does not provide for a withdrawal of my funds without linking my PayPal account to my bank account. Most of the PayPal XXXX with whom I have spoken by phone or messaging have directly stated that the only way for me to receive a check for my account balance is to submit my bank account number. One XXXX offered an alternative way to confirm my address by re-linking a credit card. This process was complex and burdensome and in the end did not work. I have made it clear to all of the PayPal XXXX that I am not willing to share my bank account number with PayPal -- especially since the user agreement does not require it. No one has yet offered a way for me to access my funds without my giving up private information I want to protect. In addition, no one has explained why they are forcing on me a requirement that is not stipulated in the PayPal user agreement. I believe I am experiencing a rather clear case of a large company ignoring its user agreement to coerce a customer into sharing sensitive personal information against his will.
Company Response:
State: KS
Zip: 66061
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/XXXX I received a refund for XXXX. I made the purchase through PayPal so the refund was sent back to PayPal. PayPal sent the refund to the card that I made the purchase with. That card was with my bank and that account had been closed. the bank stated they would have returned the refund bc the account was closed. I called PayPal back and they assured me the refund hadn't been returned. My bank also told me they needed a XXXX digit transaction ID so the could track the refund. I contacted PayPal and the person I spoke with sent me a XXXX digit transaction ID. I tried to give that to my bank but it wasn't the correct number. I called PayPal again and told the lady i need a trace request sent to my bank. She told me I would have the refund in 24 to 72 hours. Instead I got a message that the transaction was successfully sent to the the card that I used and gave me a XXXX digit reference number to give my card provider. I called the bank with that number and that was again not the right number. I called PayPal again and spoke with someone in the dispute department and he said he sent in a request for a XXXX digit trace number. the message I got after that was the same message I had received the time before. I went to the main branch of my bank and they explained to me the PayPal needs to contact the bank the use and get the trace number from them. I called PayPal again and got a supervisor on the phone.. the supervisor told me they are the bank and the two numbers they gave me was all there was. I told him I just googled PayPal and they are not a bank and I told him what bank they used. After I said that, he told me that PayPal has done all they can do for me. It has been well over a month of me trying to get my money returned to me and I am extremely frustrated with PayPal bc they seemed like they either don't know how the company works or they don't care to solve the problem.
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account was closed for no reason. They said they can't help me about it and are not able to tell me as to why, you can check the screenshot of their email, saying " there is no further detail I can provide ''. I am not sure if this is a mistake as I assume it has to be because I already gave them what they're asking to resolve the matter, I gave my National ID, my transactions but they still limit my account. They will freeze all my assets up to 180 days. I am so frustrated because all of that money is from my own pocket. I remember I could file a complaint here as I feel they are not doing their job properly and I have used paypal so many times and some transactions didn't end up limiting my account, I don't know what basis they have for doing this. What happened to me affects me and also my family here in the XXXX and as we are about to spend my funds for XXXX but now I can't even spend a single cent. I shouldn't beg anyone to give my own money back because I have all the right from it. My email linked to my paypal is this - XXXX. Thank you so much.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello, Almost 8 months ago I've changed my personal PayPal account to business account to receive online payments on my website. At the time I had no other way of receiving money for selling my online products. Overall I've used PayPal for almost 4 months and during this time PayPal limited my account more than 7 times which XXXX of them were total limitation which means not being able to receive money on my account as well. So through this whole time I've gave them multiple documents, receipts, screenshots, customer 's satisfaction letters, .. etc, and every time after reviewing my documents and data they restored my account and lift the limits. So finally on XX/XX/2021, while my account was fully active and functional all of a sudden without any explanation I received an email from PayPal saying, we decided to permanently limit your account and if any funds in your account will be held for 180 days. At the time I had ~ {$2500.00} on my account. Still i can not use my account to spend or receive money and nothing works and i can not directly talk to PayPal anymore using the message center under my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A