Date Received: 2021-12-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2021, I transferred my friend XXXX XXXX {$10000.00} USD using PayPal. This was NOT for a business transaction. This was a one time transaction sending money to friends and family. PayPal classified this transaction as a " Business '' transaction and charged a {$300.00} fee. After explaining the situation to PayPal they refused to refund and refused to classify this transaction as between family and friends. PayPal transaction ID : XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Other service problem
Subissue:
Consumer Complaint: I opened a Venmo account on XX/XX/2021 to pay a friend. That transaction went through just fine. On XX/XX/2021 the same friend needed to send me XXXX At that time I learned my Venmo account was XXXX. I contacted Venmo through email and received responses indicating that I somehow violated their user agreement, and to unfreeze my account I need to send them a copy of my government ID. They have given me no explanation as to how my account violated They also say they sent me an email on XX/XX/2021 stating this BUT I never received that email. At this point I NO LONGER WANT OR NEED A VENMO ACCOUNT I called this morning XX/XX/2021 to find out how I completely close my account. I spoke to XXXX and then a supervisor named XXXX who said they can only close my account if I unfreeze my account by sending my government id. I DO NOT WANT TO DO BUSINESS WITH THIS COMPANY AND HAVE XXXX FAITH IN THIS BUSINESS. I SHOULD NOT HAVE TO SEND A BUSINESS I DONT WANT TO DO BUSINESS WITH MY PERSONAL GOVERNMENT ID. I WANT MY ACCOUNT AND ANY INFORMATION ABOUT ME TO BE REMOVED FROM THEIR SYSTEM AND I SHOULDNT HAVE TO GIVE THEM MORE INFORMATION TO DO THAT. Thank you! XXXX XXXX
Company Response:
State: MT
Zip: 59801
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and it will not help me with getting it back up and going I am not sure if this is some mistake as i assume it has to be i have not been able to get help from them for months but i just remembered i could file a report on here as i feel they are not doing their job properly and it is affecting me a great deal as i used Paypal quite frequently My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have made over a dozen transactions selling items via PayPal, in 2021. Every time sell an item and get a payment I am told my money will be held indefinitely until the buyer receives my item and has an opportunity to verify that the transactions aren't unrecognized. The last two months I have barely sold more items than I did earlier in the year, but the items are higher in value. PayPal has missed the payout date multiple times. Everytime I speak to an agent I get told different reasons for why my money is being held. One agent said I personally had limited transactions, one agent has told mey buyers have limited transactions, one agent told me everyone gets their money held and one agent told me that it's because I had never sold an item of such high value before. I get lied to at every turn of the way with PayPal. They have held over {$1100.00} for two weeks, now they've had {$630.00} for going on two weeks. It's apparent that they are holding money to draw interest on the funds, as if the fees they charge aren't enough to make money. Even an item that I sold on XXXX XXXX, which has its own escrow service built in, is having the payment held through PayPal while they collect interest on my funds.
Company Response:
State: NC
Zip: 28504
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: For your information XXXX XXXX XXXX which handles fundraising for charities and candidates for office utilizes Paypal to handle their funds. Paypal is engaged in illegal activities which includes taking control of the email, websites and domains of individuals ( including seniors, women, people of XXXX ) and small businesses for weeks ( as long as 6 weeks ), during which time Paypal and their co-conspirators ( such as XXXX, XXXX XXXX and XXXX ) rob the checking accounts of their targeted victims with as many as 18 illegal withdrawals that the victims are unaware of and have not consented to while the criminals have total control of the victim 's email, websites and domains. In one incident, the criminals withdrew 6 transactions on XX/XX/2021 in 60 seconds. These crimes have been reported to XXXX XXXX XXXX XXXX department ( which has done a great job investigating and recovering some of the stolen funds ) and is still assisting a victim. Reports have been filed with the FTC, FCC, FBI and CA Dept. of Financial Protection and Innovation. Because Paypal and its conspirators continue their illegal and deceitful activities, those charities and political candidates using XXXX XXXX should be aware that XXXX XXXX uses PayPal to handle its funds, putting many others at risk. That PayPal and conspirators have the capacity to steal funds in checking accounts with 6 transactions of nearly {$5000.00} within 60 seconds is an indication of some kind of organized, high tech, national/international organization XXXX This email is to bring this matter to attention before major damage is done to politicians and perhaps the political system. Documentation exists for all of these allegations and can be verified through the above referenced 3 federal agencies and one state agency, This information will ultimately shared with the press. The fundraising problems of the XXXX is also related to the fact that advice from constituents is largely ignored, especially when it is unpleasant. You and your staff at local and national offices need to learn how to discern the facts in issues like this one. I will be more than glad to share evidence that I have, including reports made to investigative agencies. I am best reached by email or phone. The effort to get Paypal and XXXX to return the stolen funds began on XX/XX/2021 when I first recovered access to my email and discovered all the unknown and unapproved transactions stealing from my checking account had taken place. They continue to threaten and bully me if I do not give them more money for those transactions which did not succeed because of actions taken by me and XXXX XXXX Below is one of my interactions with them. I have much more evidence. So does XXXX XXXX Multiple Investigations into complaints of criminal fraud, senior fraud and other illegal activities at PayPal are underway. XXXX is the CEO of Paypal. His office is trying to force me to give them more money. To XXXX 17 more ... on XXXX XXXX Details To all of those Executives, Administrators, Directors and Employees at PayPal who need to stop the criminals at PayPal and XXXX XXXX and their criminal allies, unless you are part of the problem : This letter is sent to document that you have been informed of the frauds, senior frauds and other criminal activities going on in your companies so that justice for those you harm can be brought about. These incidents have been reported to federal agencies and will continue to be reported until justice is done. XXXX in collaboration with XXXX XXXX without my consent nor advance knowledge, took control of my email ( XXXX ), my 3 websites and 4 domain names, for 6 weeks during which time they implemented 18 transactions from my bank checking account with no allegation of providing services or products or anything else. Six transactions were taken out in 60 seconds on XX/XX/2021 while only they had access and control. My bank investigated, stopped some payments, and gave me provisional credit for some ; later found in my favor and made their provisional payments permanent. XXXX refused to give me provisional credit and tried bullying me into letting them keep these and other funds. I filed fraud and senior fraud charges against PayPal, XXXX XXXX and the name they used ( XXXX ) to steal the money out of my account. Throughout the 6 weeks of their frauds and other criminal activity, they refused to respond to my emails sent through my gmail account of which they had not been aware. They scoffed when I told them I would file criminal accounts against them. So far, I have filed criminal complaints against both companies with the Federal Trade Commission, Federal Communication Commission and Federal Bureau of Investigation ( FBI ). I was able to get control of my other email, domains and websites on XX/XX/2021, late in the afternoon, Pacific Time. From then until Saturday, XX/XX/2021, I sent them messages via my XXXX email demanding return of my money and the control of my Internet domains in the XXXX XXXX which they refused until XX/XX/2021 when they also sent me 9 emails of false notice that they had given me provisional credit for each, had conducted their own investigation and decided in my favor, after which via the 9 emails they were notifying me that all funds had either been sent back to me via my bank or deposited in my XXXX account. I have checked with my bank from XX/XX/XXXX to XX/XX/2021 and only one deposit of {$490.00} has been deposited into the bank account from which it was taken. I checked today ( XXXX, 2021 ) in my Paypal account and instead of crediting the funds owed to me, Paypal has debited my account by - {$2300.00} and is demanding that I pay them what they owe me. This is another case of fraud and senior fraud which I will forward to all of the agencies where I have filed complaints and others I still have to file. My efforts to reach the Paypal Fraud Dept. and any other responsible PayPal administrator or executive was met by nastiness and/or ridicule, insisting that I listen to a statement they record that they are trying to recover a debt that I owe, which is a lie. I owe them nothing. In all of the 18 stolen transactions, they made no claim of having providing me with anything at all, no product nor service. As soon as I discovered their crimes, I canceled both accounts, as well as the initial agreement that they would provide me with marketing support. They have never provided me with anything. They also represented themselves as agents to sell XXXX XXXX XXXX to me, kept the money ( {$360.00} ) and gave me nothing for it. Since this experience of XXXX and XXXX XXXX working together to steal from me, they and their complicit staff in all departments cover for the thefts of each company and are insulting in the progress. I will continue and file every criminal and civil complaint possible. There are hundreds more complaints against them both on the Internet. It is hard to believe that the President/CEO, other executives, boards of directors, supervisors and scores of employees do now know what is going on. They are all ready to lie and have no interest or sense of decency on behalf of their customers. Also clear is that this is a widespread and national, if not international, problem by which these companies rob the public. I hope CFPB can help bring needed attention to end these unlawful activities. Thank you, XXXX XXXX XXXX ( XXXX ) XXXX cell/business # ; ( XXXX ) XXXX residence/private # ( this is best # to leave phone messages )
Company Response:
State: CA
Zip: 95864
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I CALLED XXXX, SPOKE TO SOMEONE NAME XXXX XXXX AND WHAT HE SAID XXXX SENSE TO ME AT ALL, HE WANTED ME TO GO TO MY COMPUTER AND GO TO THE SEARCH BAR AND TYPE IN INFORMATION IN WHICH I REFUSED. I RECEIVED AN E-MAIL FROM PAYPAL ABOUT A BITCOIN PURCHASE THAT I WAS NOT AWARE OF FOR $ XXXX. ORDER # XXXX, ON XXXX XX/XX/2021, IT DID NOT PURCHASE ANYTHING AND DO NOT KNOW WHAT BITCOIN IS. I TOLD HIM THAT SHE WAS A FRAUD AND WOULD REPORT HIM AND THE NUMBER IN WHICH I HAD SPOKEN TO HIM ON.
Company Response:
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 Paypal responded to XXXX complaint : XXXX. They stated : " PayPal released your remaining balance of {$1400.00} after the 180-day timeframe expired on XX/XX/2021. You are able to log in and withdraw your Account balance at your convenience. '' However this is completely false. I have logged in tried to withdraw the funds by check in the mail and instant transfer the only 2 ways to withdraw funds and they are still blocked.
Company Response:
State: NV
Zip: 89145
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/21 I tried to access an amount of money owed to me thru PayPal. I have done business thru PayPal for 2 years, and have paid PayPal with a Credit Card ( they have on file ), and have received funds due me via a check from PayPal. In attempting to get a check for {$55.00} in my PayPal account, the site would not allow me get a check, I then called PayPal customer service and was told I needed to give PayPal a Bank Name and Bank Account #, I asked why as I had always received a check ( which PayPal attached a service charge to ), the representative said that it was still needed to send me a check, I asked to speak to speak to a supervisor, who said the same. I refuse to give PayPal this sensitive info, especially since I never had to do this prior, as well as PayPal has been hacked at least once, and I have had 10 " phishing '' emails regarding purchases at PayPal, which I reported to PayPal. I was told the only other way was to get a PayPal Debit card, which of course has service charges! I then filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX ( see attached ) on XX/XX/21. The XXXX received a response from PayPal and XXXX emailed me resolution on XX/XX/21, in which PayPal admitted their error. I then emailed PayPal asking for disposition, to which a person by the name of " XXXX '' a PayPal Customer Service Manager emailed stating I should have my funds by XX/XX/21. On XX/XX/21 I emailed the PayPal Executive Office regarding disposition and to this date ( XX/XX/21 ) have received no response. Well the mail has already been delivered today ( XX/XX/21 ) and still NO check!
Company Response:
State: PA
Zip: 18902
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: On or about XX/XX/2020 and XXXX of 2020 the amounts on PayPal were different. I reported these to PayPal 2 times and notified them of a data breach I was involved in through XXXX credit bureau. I have gotten a response stating they don't see what I'm seeing on there end!!
Company Response:
State: PA
Zip: 185XX
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I'm needing assistance with retrieval of my funds from venmo. I did a transfer from XXXX XXXX and there are two different transactions on two completely different days that absolutely don't show on venmo and I never received my funds. I contacted the multiple times by email and phone to try to rectify the matter and they are extremely rude and unwilling to assist me. I had no other choice but to contact you to mediate this matter. The first transaction is on XX/XX/XXXX at XXXX for {$140.00} the retrieval number is XXXX. The second transaction is on XX/XX/XXXX at XXXX p.m. for {$30.00} the retrieval number is XXXX I am not a wealthy individual and I have literally been emotionally affected by this matter. My money being held and being mistreated when I am in need of my money. I will be contacting an attorney to see about pain and suffering that I have endured
Company Response:
State: TX
Zip: 77056
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A