Date Received: 2021-12-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I opened a new Venmo account. I had never used the service before. A friend sent me money through the app and I attempted to use those funds for an XXXX ride. Venmo declined the transaction with no additional information about why. I assumed that it may be because I had no backup payments associated with my new account, so I added a XXXX debit card. This did not fix the problem. I then added my XXXX XXXX bank account and transferred out {$1.00}, to see if it was a Venmo or an XXXX issue. I also verified my identity within the app. I am unsure of which of these came first. Within a few minutes, my account was frozen for " violating the Acceptable Use '' policy. I had not done so, as everything I had done up to this point was not only within acceptable use but expected use. Upon contacting their customer support, I ended up with two open support tickets. The first response requested a copy of my driver 's license. The second requested a copy of my driver 's license and a bank statement from my XXXX account. I have provided both. They stated that they needed the statement to " prove '' I own the debit card. They are refusing to accept the statement because it lacks the last four digits of the debit card on it. But this is perfectly normal with bank statements and I have no way to correct it. I can not just force XXXX to change what they put on a statement. I have since removed my XXXX card from Venmo and added the XXXX bank account directly, verified through XXXX.
Company Response:
State: TX
Zip: 794XX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have XXXX in my paypal balance that has been there for over a year but they will not allow me to transfer, receive or do anything with the balance. I just receive a message that states I can not use paypal anymore and that my my balance will be help for 180 days. It has been over twice that waiting period and I have not received an email or have access to the funds
Company Response:
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a letter from XXXX XXXX about a debt in the amount of {$4700.00} for PayPal.I received the letter XX/XX/2021. I have never had a account with Paypal and will never. I am reporting Identify Theft in my name.
Company Response:
State: AR
Zip: 72104
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was paid {$20000.00} from my client for my services through PayPal. PayPal limited my account from me withdrawing my funds and doing a instant transfer. They charged me {$710.00} for receiving my payment from my client and now they are holding my funds XXXX stating that I cant receive my remaining funds in my PayPal account till 180 days and that they are closing my account down. This was so wrong.. They decided to do me this way during the holidays so I had to go without and still not able to withdraw my funds after doing everything they have requested for me to do.
Company Response:
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: My full name matching my XXXX XXXX XXXX XXXX XXXX XXXX, of number XXXX. Im from XXXX and I want to complain about a very concerning problem related to the payment service PayPal offered at paypal.com PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account just before the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account were settled. Futhermore, they took this money long before their said 180 days period elapsed. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to ZERO enriching themselves from my hard-earned money. PayPal transferred my whole {$8000.00} USD balance from my paypal account XXXX and took my hard-earned money under the Transaction ID : XXXX done on XXXX XX/XX/2021. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about these corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward to your reply. Thank you Warmly, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-26
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Since paypal deals in money, I believe they are also required to follow the US banking regulations. And since they shut my account down because I would not provide my social security number, that's proof right there that they had no right to do so. I even gave them a letter releasing them from liability but they still refused to reopen my account. I KNOW this is illegal for them to do this to me. Federal regulations provide me an alternative, 26 CFR 31.6011, 301.6109 and 31 CFR 103.28, 103.34, 103.35, employers, banks and payers are required to ASK for the social security number, but they shall NOT BE in violation of this requirement if they have made a reasonable effort to secure such identification and are unable to secure the information. The federal courts have ruled that private sector solicitors may NOT obtain social security numbers until they comport their solicitations to comply with disclosure requirements of the Privacy Act, including informing customers of the voluntary nature of such disclosure, the source of authority for requesting such disclosure, and possible uses to which disclosed numbers might be put. Yeager v. Hackensack Water Co., 615 F.Supp. 1087 ( 1985 ). Any person who is found violating the rights of a Citizen may be subject to the damages sustained by the individual and the costs of the action together with attorney fees. See Doyle v. Wilson, 529 F.Supp. 1343 ( 1982 ). Violation of 18 USC 241, 242 ; 42 USC 1983, 1985 1986 shall subject you personally and may also subject you to fines of up to {$10000.00}, and imprisonment for up to ten years, or both. I WANT PAYPAL TO PAY FOR WHAT THEY DID TO ME.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2021, I made a purchase of {$74.00} for a gift for a relative of mine and elected to fulfill through PayPal. As thus, I place my relatives name under the shipping information section as he is my intended recipient while placing my own information under the billing details. Shortly after my purchase was placed, PayPal sends me a message stating that my transaction has been placed on hold and they require the date-of-birth of the name listed as my recipient. Upon calling PayPals customer support line, I inquired various questions regarding the nature of this request and what options are available to resolve. On this call, I spoke to a manager, expressing that I would like to decline providing the information and cancel the transaction, as I do not have the consent of the recipient to provide this information to PayPal. I ended the call with the manager agreeing to provide the Compliance Department with my request. Later I receive an email from PayPal which states Thank you for your response and sorry for the inconvenience caused to you. However, as part of our regulatory requirement, we need the date of birth of " RECIPIENT '' so that we can resolve this issue. I have replied to this email to restate that I do not have the partys consent to provide those details and have requested an alternative. I am currently awaiting a response from a PayPal representative regarding my reply. However, if they insist that I need to provide a DOB then I am not sure what action to take as that is personal information that is not my own, and I do not have the individuals consent to provide that.
Company Response:
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2021-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-25
Issue: Other service problem
Subissue:
Consumer Complaint: I have tried To use This service Called XXXX And they blocked the transaction and account requesting tons of documents, their request are very strange an un usual, because I already transfered funds Using XXXX In the past, so they know very well that I'm myself and stil requested personal documents and thats against the privacy law Also if internet is not secure enought, then they should go offline and stop wasting customers valuable time they Are simply a bunch of incompetents that are not compatibles with internet and the web, they Answers like robots they have serios problems with their sistem since they can request the same exact documents a XXXX times, shameless and they are also a company of arrogants with a service that isn't priced good at all, their currecy exchange rates are not good at all, at least not for this planet They have to explaine, whty they request the same private documents unlimited times, for example XXXX times, what they are doing the multiple copies of customers private documents that they stack somewere in the XXXX or XXXX, since they probably don't have the funds to pay a salary to a us citizen Also they have to completely remove my private documents from their XXXX expensive system since I will never approve and use them again they are a bunch of Incompetens and they are not compatibles with the standards availeble in this world/planet market I will send further complaints on the web when and if needed, and the complaints are also unlimited, for them complaints are like a marketing strategy, they are really a strange company
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2021-12-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have had a PayPal account for a number of years. Up until two years ago I used it regularly. Since then every time I use this account there is always a problem. They always put a hold on my phones they never tell me why and I have to jump through all kinds of hoops just to get my money. I have no idea why but this time they have done it. I have been patient Ive been understanding but I am done. I am a senior citizen, I am XXXX and I am on a fixed income. I upgraded my phone recently so I could sell the phone I had just paid off to buy XXXX presents for my grandchildren. That may sound ridiculous but sometimes we have to be a little creative. This has been a trying year for everyone a little compassion understanding and love goes a long ways I try and practices and all my affairs and I expect that to be mutual. PayPal is the exception I am sorry to say. On XX/XX/XXXX I sold my iPhone on XXXX. The only motive payment XXXX uses is PayPal so I guess my better judgment I went ahead and made the sale. The purchaser sent the money to my account and sure enough PayPal put a hold on it as usual. I got a message from PayPal saying the hold would be lifted on XX/XX/XXXX that I thought I wanted my money sooner I could post the shipping information and they would release it upon the purchaser receiving the product i.e. my iPhone. I did so and assumed they had remove the hold on my account. As it turns out they had remove the hold for everyone else to access my account but me. I tried numerous times to transfer my funds of {$380.00} to my bank account it was declined every time I tried to access my funds to the ATM it was also declined. I made three phone calls on XX/XX/XXXX the date that the hold was to be removed from my account and was told everything from I had tried to many times to I had use the wrong pin to my address was incorrect too it had something to do with cryptocurrency and security ultimately over the last several days I have made at least eight phone calls been told so many different stories I cant even list them all ultimately I was told by a club supervisor today that they could not override the system and it had triggered some short of a security issue on my account and there was no one add PayPal that could override the system. I asked to speak to a supervisor I was told the same thing by the supervisor whose name was XXXX. I have spoke to XXXX, XXXX, XXXX, and several others that I can not remember their names to try and rectify this situation. Consequently it is XXXX XXXX I have not been able to get presents for my grandchildren Ive not been able to get my money they have allowed to XXXX debit to go through my PayPal account which I did not plan on paying I had planned on using this money for XXXX present. I was given several hollow apologies and ridiculous explanations but no solution. I was finally told the only way I can access my money was to contact a family member or a friend ask them to request money from me send it to them and have them give me my money from PayPal. I am upset I am crying I am beside myself and I can not believe that a company like PayPal would do something like this. Ive been hung up on Ive been promising to Callback I have been put on permanent ignore I have been lied to over and over by these people and not once have I been given any kind of explanation for why this is happening other than nonsense and lies. Im attaching screenshots of some of the phone calls I made the phone number for PayPal A portion of my PayPal activity showing a couple of the declines for the transfers also showing the XXXX is that they let go through my account. I choose what bills I pay not PayPal and how dare they not let me have my money. I bet they had money for the holidays. Given the events of this last year I guess its an appropriate end. Thanks for the XXXX cheer PayPal.
Company Response:
State: TX
Zip: 79118
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account 180 days for no reason and i need my account back please slove this my paypal gmail : XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A