Date Received: 2021-12-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a donation to a charitable organization on XX/XX/2021 for {$900.00}. It is now XX/XX/2021 ( over 4 months later ) and the payment is still pending. PayPal refuses to process or cancel the transaction. They took the money from my bank account but have not moved the money to the organization 's account. PayPal claims that the payment is under some kind of regulatory or compliance review. I haven't had issues with any other payments I made and the organization has not had issues with any other payments they received. Even if this transaction was arbitrarily selected to be reviewed for whatever reason, it should not take four months. It is completely unacceptable to hold my money indefinitely. I have called and emailed at least 5 times over the past 4 months and the representatives claim there is nothing they can do to resolve this. If PayPal does not have enough people or resources to review transactions in a reasonably timely manner that is their problem, not mine. This is fraud and theft. They are probably doing this to thousands of people and holding millions of dollars for long periods of time and earning interest or investing that money for the company 's benefit. I should get my {$900.00} back, plus interest and penalties for the 4 months they have been holding my money.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted by Venmo on XX/XX/21 that my acct had been " restricted '' or frozen for a security issue. I was told to send via link a pic of my DL and another of me holding my DL. This was sent twice before they acknowledged getting it. IN between that date and now, i have rec 'd many emails from Venmo support that various attempts at a password change and access from a " new device '' had been attempted. On XX/XX/21 i was told acct was frozen again. Again, i sent in pics verifying me so my acct could be unfrozen. On XX/XX/21, my acct was unfrozen per Venmo but before I could cancel the acct, an unauthorized charge was done w/ my acct on XX/XX/21 to a strange email AND i got mult emails saying my email to my acct ID had been changes as well as my phone number! I called to report that I didn't do any of this, but bc I could no longer verify my acct bc a hacker had changed my info, they wouldn't do anything. Venmo 's answer to this hack scam was to send my " helpful articles '' for my issue, which didn't even relate. So here I am, almost over 1 mth since this acct insecurity started, and still NO RESOLUTION. I want to close my acct immed, but venmo won't let me bc my verifying info doesn't match bc they allowed a HACKER to change it! They only contact you via email, you can not speak to anyone that can do anything and it's a constant email tag. Meanwhile, i feel violated and XXXX by this company. They have verified my acct via pics i have sent, but won't close my acct and I can not do it myself bc my login was hacked. My acct is exposed and Venmo will not do anything. I have sent many emails and done my part but they are refusing to close my acct, wanting me to do through App, but again I told them I can't even log in to my acct bc it was changed by hacker. Their " security '' is NON SECURITY. The crooks have access to our accts illegally, but the actual owners after verifying are blocked! I JUST WANT MY ACCT CANCELLED AND CLOSED BEFORE ANY MORE SENSITIVE INFO GETS IN THE WRONG HANDS. THEY WILL NOT HELP ME! I DON'T KNOW WHAT TO DO! PLEASE HELP ME PROTECT MY INFO AS VENMO CARES LESS.
Company Response:
State: WA
Zip: 98203
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I still can't add my mobile number to the security check it keeping say my number is unsupported and the number is in my name and I am trying to add a second bank account when I do that it take me to the security check and give me issues and here is my old Consumer Financial Protection Bureau Complaint No : XXXX. About the same issues.
Company Response:
State: PA
Zip: 17111
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX I was sent payment for " Goods and Services '' in the amount of {$1000.00} USD to my PayPal account in error. I was charged {$29.00} as a fee from PayPal for this transaction. I was not selling nor did I request payment for any good or service from this buyer. PayPal will not allow any dispute to be raised on their platform and directs you to their terms and conditions page regarding accepting payments for goods and services. This is not the first time I have been mistakenly sent money for goods and services and have paid fees for goods that were never for sale. XXXX Transaction in error fee paid : {$4.00} XXXX Transaction in error fee paid : {$6.00} XXXX Transaction in error fee paid : {$5.00} XXXX Transaction in error fee paid : {$6.00} XXXX Transaction in error fee paid : {$23.00} The only recourse is to not accept payments via PayPal which is crippling to a small business owner.
Company Response:
State: OK
Zip: 73013
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal says I am responsible for two fraudulent charges on my PayPal account these charges were done at the same time through my PayPal account by means of autofill that attached to my bank. One transaction was for {$100.00} the other was for {$60.00}. Because I had my bank linked to the card and PayPal account when the transactions were sent to the merchant my bank account was charged {$110.00} and {$60.00} to credit my PayPal account with enough money for the people that made these fraudulent transactions to make them. I have given PayPal ample time and as much cooperation as possible to show them that I did not make these purchases I have not received any goods or services from the companies that PayPal things I authorized payments too I also did not authorize the bank transfer as that was a automatic system in place for me to use I had no idea my account was compromised I did not know that I was hacked but from the evidence I have provided I did everything in my power to try to stop this transaction from going through and I was still ruled against and now I am liable to pay back the provincial credit they gave me until the case was solved. I say the case was never solved and was not looked into good enough if my PayPal account was compromised it was not my doing as my phone is protected through malware and antivirus software and I used two identification factors including and not limited to my biometric fingerprints. As I did not make these purchases authorize them or receive anything from the merchants that the payments were given to it is obvious that my account was hacked and that these charges were fraudulent. PayPal made a hasty ruling band this isn't fair or an ethical business practice to charge someone for something they did not even do. I also escalated a dispute with my XXXX XXXX XXXX account to tell them I did not authorize the two transfers to PayPal one in the amount of {$110.00} the other in the amount of {$60.00} dollars I do not want my bank account to be affected by this unreasonable and unfair ruling against me. This is all PayPal 's fault and they are the ones liable and should be held responsible for their failure to investigate and properly serve Justice were justices do.
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I used to use PayPal as a way to pay faster and with less effort. I was caught off guard when a transaction failed leading me to find out my account was permanently limited, and that I am now unable to use any of PayPals services. I have contacted PayPal through their phone number and talked with a representative who told me that there was nothing he could do nor his superiors. The representative also stated that he was unable to see what caused the permanent limitation. I have read through PayPals terms of service and have yet to see where I committed a fault. What is worse is that there is no way for me to resolve this nor of even knowing what I did wrong. As a result, I can not provide the precise transactions that led to my account being banned, but I can provide the last four transactions which may be the reason. XX/XX/2021, transaction of {$26.00} NZD was sent to XXXX XXXX but was refunded the same day due to a mistake in the sending. XX/XX/2021, the amount of {$29.00} NZD was sent to XXXX XXXX. XX/XX/2021, {$46.00} USD was sent to XXXX XXXX XX/XX/2021, {$46.00} USD was sent to XXXX XXXX again as a mistake which I disputed to PayPal and lost. All the transactions before these were to websites and not real people. That is why I assume that one of the mentioned transactions is the reason for why I can not use my mobile wallet.
Company Response:
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I already wrote a claim on my email XXXX but I have updated news on the case, What happened was that XXXX $ were sent to PayPal user XXXX, XXXX $ were sent using pay pals feature goods and services I was able to get that back but the remaining XXXX $ werent because they were sent thru pay pals feature friends and family Pay pal told me I wasnt able to get that back to call my bank to file a claim I did and I got a letter in the mail saying I can get the money back and I called and they told me the same thing, I really need the XXXX $ back the person who scammed me I paid him to reactivated my XXXX account ( my music platform because it was deleted ) he pretended to be a employee and told him to send him money and hed reactivate my XXXX account and get my payments from my XXXX but he never did he blocked me and I havent heard from him please help I need my money the bank is no help and so is PayPal I need my money for rent I had to give up XXXX and get a new job because I was scammed this guy ruined my dreams and hopes please help his pay pal emails are XXXX and XXXX his name is XXXX please help I added photos of his face book profile and of his pay pal account please help get my money back
Company Response:
State: CA
Zip: 92411
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, 2021, I was contacted by someone on XXXX XXXX looking to buy an item I had listed. I generally use cash for these transactions, but the person asked for my Venmo username, and without thinking, I provided it. A few minutes later, they messaged me that they had accidentally sent me {$2000.00}, which was their rent money. They sent me many frantic messages begging for it back. I was skeptical, and took some time to research whether this might be a scam or not. The clearest advice I found came from Venmo 's help pages, which told me that if a stranger sends you money accidentally, and you see it in your Venmo balance ( which I did ), then it is safe to send back, and that is what they advise you to do. When I later spoke with a number of Customer Service representatives on the Venmo 's fraud line, they advised the same. I saw that my Venmo balance contained the extra {$2000.00}, so I accepted the request for a refund. After sending the money, the person stopped responding to messages and deleted their XXXX account. Almost immediately, I realized I had probably done the wrong thing and contacted Venmo again, and asked them to reverse my refund payment. They said I had done the correct thing and it was likely not a scam and they would not reverse my payment. On XXXX XXXX, I noticed that my Venmo account now had a negative balance, and that there had been a chargeback filed by the sender. From my online research, I assume their card was stolen by a scammer when the payment was made to me, and when I issued the refund, the scammer sent it to his own bank account. I submitted these details to Venmo, who argued on my behalf with the credit card company, but the credit card company found in the sender 's favor. I am now ( as of XXXX XXXX ) told by Venmo that I owe them over {$1500.00} ( they have already seized approximately {$500.00} that was in my balance at that point ). They have said there is nothing else they can do. I am frustrated and confused that there are no protections of the Venmo Balance, given that some protections would be offered by my bank account or credit card. Because the money was sent to me first, it was withdrawn from my Venmo Balance, instead of a source that might offer me better protections. I am even more outraged that Venmo ( on both its published help pages and Customer Service lines ) offers incorrect guidance, which only results in costs for users, but Venmo takes no responsibility.
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I received an e-mail from PayPal that they had " temporarily limited '' certain features in my PayPal account. On XX/XX/2021 I received a second email from PayPal indicating I could not " conduct any further business using PayPal '' and they would hold the funds for " up to 180 days. '' On XX/XX/2021 I contacted PayPal by telephone and they stated they would not release funds.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/21, I recently received an email that said my PayPal account had been limited/ that I could no longer do business with PayPal. This is preventing me from receiving my own funds, and is limiting me from doing business when I believe I have done nothing wrong. This happened after I tested a new service that integrates with PayPal, called XXXX ( I used a {$1.00} test amount ). The service was successful, but I quickly received notification that my account had been limited. I do not understand what I did to cause the ban which negatively affects my business. Can you please help me resolve the limitation? I tried to contact PayPal, but their chat service says to try back during working hours .... yet I am trying to contact them during their stated working hours. I have sent an email with no response. I have tried to contact them via phone but nobody appears to be available.
Company Response:
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A