Date Received: 2022-01-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Good evening, My name is XXXX, and I was scammed on Paypal by XXXX XXXX ( XXXX ) & XXXX XXXX ( XXXX ). It was services that they didn't complete and didn't give me back a refund.
Company Response:
State: MA
Zip: 02121
Submitted Via: Web
Date Sent: 2022-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I placed on order on XXXX via PayPal for {$86.00}. I specified the payment method as a XXXX credit card on PayPal. PayPal nevertheless proceeded to charge a saved XXXX XXXX, claiming that this was continuing a recurring automatic payment to that XXXX XXXX ( which it was not ). Their unauthorized charge to my XXXX XXXX caused a substantial interest rate to kick in. I contacted PayPal about the charge, asking if they could refund it and instead charge the intended payment method, and their only response was that " this is not a billing issue '' ( which is obviously false ).
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2022-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX I was notified via email from PayPal that I had sold an oil painting to a collector in XXXXXXXX XXXX, XXXX for {$490.00}. USD. The collector had seen the work on my website. This was a first for me via PayPal. I logged on to my account and minus a fee of {$25.00} my account showed a balance of {$460.00}. On XX/XX/XXXX I had to go to Paypal 's Resolution Center to provide additional information which I gave.I provided a link to my bank account. I called PayPal who told me to upload info about shipping info via USPS which I did. I was told money would be transferable when my package was received by XXXX purchaser. I tracked progress of shipping through USPS and purchaser received the painting XX/XX/XXXX. On XX/XX/XXXX I received an email from PayPal saying my info was under review. On XX/XX/XXXX I received another email from them saying that I can no longer do business with PayPal. I called again. On XX/XX/XXXX XXXX AM another email said my acct. had been partially restored. At XXXX another message said I can no longer do business with PayPal XXXX This is outrageous behavior : what have I done wrong? I am caring for a sick wife with XXXX XXXX and need the money now, not in 180 days as PP said. If this can not be resolved I have no choice but to contact a lawyer and sue, something I have never done in my XXXX years.
Company Response:
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Complaint : Paypal wreaks havoc on my bank account without authorization by mishandling XXXX transaction. The problem that I am addressing is a recurring problem perpetrated by Paypal. On XX/XX/21 I made six XXXX purchases directed to my Paypal Credit account. ( in which I am always conscientious in maintaining great standing on all my credit cards ). However Paypal opted to utilize my bank account, of which I intentionally maintained a zero balance. Why would I select that method when I know it would hurt me financially. I'm on Social Security. Well they ran those six purchases through my bank. I received six overdraft penalties : {$33.00} each ( {$190.00} ), and purchase of {$150.00} for a total of {$350.00}. This has also occurred before by Paypal a few months ago. Fortunately it didn't cost me anything. Upon discovering the issues with my bank I sent four emails to XXXX XXXX ( CEO ) XXXX, XXXX, XXXX & XXXX. I have received no response. I only want the amount of {$350.00} paid to my bank and an assurance this won't happen again. Thank you, XXXX XXXX XXXX ( XXXX ) XXXX
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: In XXXX I had several horrible experiences with PayPal through fraudulent merchants. Both my bank and PayPal refunded my money. In XX/XX/XXXX, I asked PayPal to close my account. *I was told because I had a nominal balance of some cents, that I could not close the account. However, it was suggested that if I donated the amount left in the account held with PayPal to a PayPal affiliate, that after donation, the account could and would be closed. I donated the amount left in my account, closed my online account, and cut up the debit card. On XX/XX/XXXX, I received and email from PayPal explaining that a nominal amount of {$.00} was being forwarded to my checking account from XXXX - a Merchant that I havent and will never use again. I called PayPal again and asked how did they have banking ( routing and account ) information when my account was closed over a year ago. No answer. I demanded that they close the account again. Again, two representatives told me that I could not close the account because I had {$.00} in the account. XXXX, the first rep transferred me to XXXX, the second rep stating that I had called in a debit card controlled line? How? My account was supposed to be closed in XXXX. XXXX, the second rep, repeated that I had a balance of {$.00} and that I could not close the account. XXXX suggested ( again ) that I could donate the account balance to an affiliate of PayPal, this was the only way unless I spent the balance of a mere {$.00}. I agreed once again to donate the amount and to close my account. As I am speaking with PayPal and as I had already gone in several times rebooting my phone and other ways to to see if I could physically remove my banking information but to no avail, I decided to try removing my personal banking account information while on the phone with PayPal. But when I clicked on the button to either change or add account information, it would not open. I got an email, the same kind of email that I received in XXXX stating that account has been closed. This time I called my bank and described the problem because obviously I made a huge mistake allowing PayPal to have access to my personal banking information for which they are holding hostage and using without my consent as I asked in XXXX to close my account. Which they had not. My bank ( XXXX ) has told me that they can not block PayPal however, after I have contacted others in regard to this issue with PayPal, that the bank would change my account number. This for me would take an enormous amount of time and effort - having to contact and change any and all of my banking preferences and businesses that I use daily with my personal banking account information? Are you freaking kidding me??? Why do I need to do this? And why does PayPal have the right to hold within their database any information pertaining to my personal banking account information once I have asked and they confirm that the PayPal account is closed? This is the second time that I have had this issue with PayPal. What can I do? Most employees at PayPal dont speak English well enough to have an intelligent conversation so its a mute point. How can PayPal hold my account in their system database and use MY PERSONAL BANKING INFORMATION AT WILL when I have asked them to remove my banking information and to close my PayPal account? I do not want any affiliation under any circumstances with PayPal and I certainly dont want PayPal holding ( hostage ) my personal banking information that they are only entitled to upon permission from me. Who can I write aside from PayPal who obviously doesnt adhere to rules, to be assured that all account information pertaining to me is removed from their system? Furthermore, I have no knowledge of having a billing agreement with XXXX- a merchant. XXXX is not a reliable merchant and I would never agree to anything concerning XXXX. I am sick and tired of PayPal and its devious underhanded ways to conceal and hold hostage my account information in their database. Furthermore, my name is incorrect in PayPals database. When I realized that back in XXXX and while I was still using PayPal to purchase online items or from merchants, I did as requested and forwarded via PayPals secure online server, twice, my divorce decree and social security card showing my name change which happened over 10 years ago. To no avail. My name is not XXXX XXXX XXXX It is XXXX XXXX. I hate this company and all I am asking is that someone help me to rid PayPal from my life forever! Please.
Company Response:
State: NY
Zip: 12304
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Our PayPal account was charged {$39.00} on XX/XX/21 by someone unknown to us using my debit card number which was never on the PayPal account. We contacted our bank the charge was fraudulent and our money was restored to our account. We closed the PayPal account. On XX/XX/21 we were contacted by XXXX XXXX regarding the debt. They said they would send an email of the transaction that we never got. On XX/XX/21 we talked to XXXX XXXX at XXXX regarding this debt. On XX/XX/21 XXXX XXXX stated he would send as fraud to PayPal. Now we have gotten a collection letter from XXXX XXXX attempting to collect the same debt. These collection companies are harassing us by passing this fraud claim around in hopes of getting money they are not owed. Closed PayPal account # XXXX XXXX XXXX account number XXXX ( XXXX XXXX XXXX ) XXXX XXXX XXXX account number XXXX
Company Response:
State: VA
Zip: 23831
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Good night Sir/Madam I don't know where to fight against Paypal. They steal my money that i have legally from my friend. Gamers. My name XXXX XXXX. I live in XXXX, XXXX. My email that link with paypal are : XXXX and XXXX On XXXX paypal hold my 2 account for 180 days, i have total XXXX XXXX I've been waiting for this XXXX to be able to withdraw my money. But when i login onXX/XX/XXXX i am shock that PayPal take my all my money in 2 account ( {$2400.00} ).
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have an issue with a transaction that was made to XXXX on the XXXX of XXXX concerning a refund. I placed the order at XXXX and didnt receive anything, so I contacted the store ( multiple times ) and was told after I had the order canceled that I would be refunded back. Yet, I did not receive my money back for an order I never received. I would like to have this transaction disputed! Thank you, kindly
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This is my 3rd complaint against paypal with no real resolution or provided a way to resolve. Previous complaint first on XXXX, # XXXX second complaint was made on XXXX, # XXXX Please see to these previous claims also please be advised that on XXXX this claim was done over the phone. I have tried several times to resolve the issue with PayPal and yet still nothing the response to my claim on XXXX complaint # XXXX makes statements about my unemployment benefits with that said here 's a copy of my unemployment tax forms please note that during this time all banks and other establishments were closed I did not have a way to get a new ID which state of XXXX also no Bank would open an account for me due to pandemic as well as my ID being from XXXX my benefits from XXXX unemployment are not fraudulent and statement to prove is being provided. Next steps I will Take at PayPal 's expense is to court.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-30
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: We are an online e-commerce merchant and one payment method we offer is PayPal. Our PayPal account is configured so PayPal transfers daily sale collections to our XXXX XXXX XXXX account. On XX/XX/XXXX, PayPal notified us that {$970.00} has been transferred to our bank. When reconciling our account on XX/XX/XXXX we noticed that this transfer never was deposited to our bank account. XX/XX/XXXX - We called our bank and confirmed that the deposit was not completed to the bank. XX/XX/XXXX - We called PayPal to inquire why the deposit was missing. We were told that we need to wait 7 or 8 days to see if it shows up in our bank account even though other deposits after this missing deposit were transferred correctly. XX/XX/XXXX - We called back and told we had to wait an additional 72 hours. XX/XX/XXXX - Called PayPal and was told that a trace on the deposit was initiated ( ticket XXXX ), Wait an additional 36 to 48 hours. XX/XX/XXXX - Called PayPal and was told that the deposit was reversed and it would take a couple of days to show up in our account. XX/XX/XXXX XXXX XXXX said deposit was never reversed. Initiated a new trace ticket ( XXXX ) and he would give us a response in 4 days XX/XX/XXXX No response from PayPal. Called PayPal and spoke to supervisor XXXX. Investigative tech team still working on the deposit ( XXXX XXXX ). When pressing him as to when I should call back, we were told XX/XX/XXXX. XX/XX/XXXX - Called spoke to supervisor XXXX. Still no resolution on investigating the missing deposit. Said he would issue a XXXX XXXX of {$970.00} to our account while PayPal continues to investigate the missing deposit. It may take a couple of days to appear in our account. XX/XX/XXXX - Called and spoke to supervisor " XXXX '' who said the deposit was reversed and the case was closed. It took 2 hours on the phone with XXXX for him to research the issue and agree that the deposit of {$970.00} has still not been deposited to my bank account. Requested that a " Manager '' call me to clarify why PayPal 's investigative department has not found where the money was actually deposited to and as of today ( XX/XX/XXXX ) we have not received a callback and the missing funds have not been deposited to our local bank account. XXXX created another ticket XXXX.
Company Response:
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A