Date Received: 2022-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is illegal. Venmo will not release me my funds and is wrongly holding my funds and not releasing my money to me when i have not violated 1 term and condition. I received money from family and friends for the holidays. I owe rent and a car payment i can't wait 180 days for MY money i promise i will never use Venmo again after this poor service with customers. I have been back and forth with support team and specialist and no one will unfreeze my funds so i can transfer them out of my account to my bank. I'm done with the back and forth this needs to be resolved immediately this is very scam like activity from Venmo. I can't wait 180 days i have not done anything wrong i will end up homeless and not able to pay my bills because of venmo. They are holding {$2500.00} from me sent as a gift from my father. Help please. They stopped replying to me all together now.
Company Response:
State: AZ
Zip: 85019
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: hello my name is XXXX. This is about my account I had with venmo. in XXXX, I last sent money to a friend of mine. After that venmo froze my account with my {$200.00} and requesting my ID. I told them at the time I didn't feel comfortable, and questioned why they froze my account. They kept saying the same thing to send my ID before unfreezing my account. Really impersonal. ive had issues with my ID and the internet and the past, and I felt unsure about sending my ID over to these random virtual agenrs, with their prerecorded messages requesting my ID. after about a week or so, I desperately need the rest of my money so I asked if I could close my account and just get my money out. They denied me. So finally I sent my ID as requested. I didn't hear from them for a few days, so I went on the live chat to see if I could send it over to them and they could possibl just accept my ID and unfreeze my funds. After talking online to their live chat they informed me that I need a different department for that and if I send my ID in chat they would forward it and make sure they receive my ID at the appropriate dept. I waited a few days and FINALLY I got a response. NOW they wanted me to verifymy debit cards by sending my transactions from 2 of my debit cards and one of a debit card that wasn't even mine??? First of a of all, they said my account would be unfroze as soon as I sent my ID. they repeatedly asked me for it, so when I finally sent it they didn't even acknowledge it and wanted me to send more personal data! I don't know what they are doing with my ID but after questing why I needed to send more data, they permenatley terminated my account and kept my {$200.00}! They said any decision they made was finally and not done lightly and they are going to keep my money for XXXX $ days in which they'll possibly reach out to me to return! And any email I reply after will be ignored and deleted! They STOLE my ID and stole my money! My account is not part of any money laundering or fraud that was my money! I can't reach anyone at Venmo and I'm really upset! Please help me venmo is stealing my money!!! if you can help i would most appreciate I got scammed! Thank you My name is XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX CA Venmo acct XXXX XXXX
Company Response:
State: CA
Zip: 95128
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: PayPal withdrew and kept my complete funds of {$830.00} on XX/XX/XXXX The last day I was able to use my PayPal account was XX/XX/XXXX. Due to them locking me out of my account. When I called PayPal and spoke to a representative they said that the PayPal team determined I was using my account for gambling and there was no way of me disputing it because the PayPal team made their decision. The rep went on to say that I would receive a email in 6 months letting me know when I would have access to my account. They claim that they needed to put my account on hold to make sure any transactions I had made would be processed. I would periodically check my account to see if I had access again I did this at least once a month between XXXX and XXXX of XXXX. I noticed a few days after XX/XX/XXXX that PayPal had withdrew my complete funds of {$830.00} and transferred my funds to themselves ( paypal ) Below is the letter I wrote to the president of PayPal but I never received a response XX/XX/XXXX XXXX XXXX, I am writing regarding a PayPal transaction on my account dated XXXX, where your company transferred my funds, in the amount of {$830.00}, as payment to PayPal citing an acceptable use violation. Your company has made a claim against that those funds were obtained through gambling and they absolutely were not. I was originally told that the funds would be held for 6 months and then released to me and then noticed that this had occurred instead. I never agreed to PayPal taking my money. This is extremely devastating because although it may not be much to you, this is A LOT of money for me and I need it back immediately. Please consider this my formal demand letter. If the money is not returned within one week from todays date, I will be reporting this matter along with a formal complaint to the State of Alaska, Division of Banking & Securities and any other entities necessary. I would appreciate immediate attention to this matter. Regards,
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal temporarily limited my account, claiming suspicious activity on my account. I submitted my explanation, that none of my activity was suspicious ( thinking they meant I had been hacked ) and that any fraudulent activity that I encountered I would report immediately. PayPal unfroze my account for a few weeks then inexplicably permanently limited my account, with a note saying You can no longer do business with PayPal. They have frozen my funds in the account and issued threats that they will recover funds from me if needed. I have no idea why they would think this would be a possibility. I have tried numerous times to reach out to PayPal and get an explanation but have not been able to get any more detail other than that their decision is final and they reserve the right to limit accounts for various reasons ( without giving me any detail on what reason drove their decision in my case ). I have attached screenshots of all of the support messages I have received from PayPal regarding this issue, most of which have been the same or a repeated automated message, giving no specific details.
Company Response:
State: NC
Zip: 27603
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I saw a purchase of {$97.00} on my PayPal on XX/XX/XXXX on my account under email Id XXXX which wasnt authorized by me. I disputed and raised security concern with PayPal on the unauthorized activity. They said that since IP address matches on their side they consider this an authorized transaction. I also requested them to escalate the issue that Paypal is onboarding dubious accounts and not performing due diligence. This potential account which is posing as XXXX XXXX XXXX may be cheating other customers. I requested them to escalate and resolve both the issues however its being ignored.
Company Response:
State: NY
Zip: 10583
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I purchased some item using the PayPal thinking that it will be safe form of payment since it provides protection for the buyer. However, when a problem occurred, PayPal did not fulfill its promise to cover the loss when item was not delivered. I filed the dispute and they denied my claim without properly investigating the incident. Case ID is XXXX. I have not received any valid tracking information or whatsoever and I did not receive the item. Therefore, I'm entitled to my money back!
Company Response:
State: TX
Zip: 76092
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/21 I purchased an item using PayPal via a credit card on file with them. The vendor is located in XXXX, and the credit card used does not charge international transaction fees. The item was priced at EUR XXXX, for which PayPal charged my card {$670.00}. Upon realizing that the exchange rate listed did not match the published exchange rate ( the charge should have been approximately {$640.00} ), I immediately requested a refund from the vendor. The vendor provided the refund on XX/XX/21. PayPal, however, refunded only {$640.00}. Upon pointing the error out to PayPal, their response was that they charge an international currency fee, and that it won't be refunded. The fee is not disclosed on their pay page. The only indication is that the exchange rate does not match the charged amount. One would need to do the math on the fine print of the exchange rate to realize this. After several exchanges with PayPal they refuse to refund the charge, stating that they would only refund it if the refund happened the same day. The reality of international commerce, especially overseas, is that time differences make a same-day refund almost impossible, even if the request is made and responded to in a reasonably timely fashion. There is no disclosure of the fee on the pay page, and they won't refund it even if the vendor refunds the payment. This is unethical at best.
Company Response:
State: WI
Zip: 54401
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Problem adding money
Subissue:
Consumer Complaint: Hello Good Day Ma'am / Sir, Me and my client were using Paypal as our payment transaction and he sent me {$2.00} yesterday XXXX XXXX, 2022, he sent me his payment twice so the total I received was {$4.00}.. But Paypal hold the money and asked me to update the shipping details and I did that and they advised me to wait for 3 days .. And today I received an email from Paypal and they told me " you can no longer do business with Paypal XXXX.. I'm asking myself why? I do verified my email and my contact number and I also did submit my valid ID and Paypal hold my funds for 180 days .. Why Paypal did this to me, I didn't do anything wrong or against there term and conditions, Hoping to resolved this issue as soon as possible and I can continue using Paypal as my Online payment transaction. Please me.. Thank you very much.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2021 I was told by PayPal that my account had been limited. The {$6500.00} that was in the account will be placed on hold for 180 days. After the 180 days if there are no chargebacks PayPal will allow me to deposit the money into my checking account. XX/XX/2021 just days before the XXXX day, PayPal takes all of the {$6500.00} from my account and claims damages. This is ludicrous. I am pursuing legal action against PayPal immediately.
Company Response:
State: MO
Zip: 65803
Submitted Via: Web
Date Sent: 2022-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-02
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I tried to start a PayPal I had an old account I cant recover because its asking for my previous phone number. I sold two items for {$230.00} tracking was supplied and customer recieved payment they banned my account and said I owed fees on my old account which I cant logg into I asked them for help and was refused I was told I have to wait 180 days to get my money all I wanted was to know what I owed so I can fix my account because I didnt think I owed anything to PayPal Now I will not get a response below are the attachments of my attempts to rectify the situation and getting the same response over and over again
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A