Date Received: 2022-01-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I noticed XXXX charges from PayPal XXXX XXXX that I did not make, ( please see attachments ) so I opened up a claim with XXXX XXXX XXXX I was told it would take 45 days to resolve the claim, on XX/XX/XXXX I got a notice the claim was denied because XXXX told them I did this myself, on XX/XX/XXXX XXXX XXXX XXXX reconsidered and paid the claim, but PayPal and XXXX do not want to Cooperate, both companies are telling me to log into my account, the email that the crook used was not mine XXXX from PayPal and XXXX from XXXX both gave me the same email that was used, Ive written and called the executive office of both XXXX and PayPal and both wrote to me and told me to log into my account and resolve the issue but I do not have an account with either them Ive told them this in writing and over the phone, XXXX at PayPal says he called me but could not reach me but I have called PayPal several times and the people I spoke with say there is no executive office and they dont know XXXX and I end up telling them the entire scenario they promise to call me back but they dont follow up
Company Response:
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: It was last XXXX when they told me that they my paypal account is temporarily limited and yes i provided information and documents and they said i need to put a newly issued TIN ID or a postal id. and i did i submitted yesterday and my account was permanently limited and they said theyll gon na hold it until 180 days and thats too much for me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In XX/XX/2020 I was banking with PayPal and they decided to freeze my account out of nowhere and told me it would be held for 180 days... I even agreed because there seemed like there was nothing that I could get done about the situation. After waiting the 180 days I was informed to wait another 180 days for investigation... I have been waiting for the investigation to be over and be able to use my money since XX/XX/2020 and Still nothing has come of my exhausting year and a few months trying on my own .... please help me.
Company Response:
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2021 through XXXX XXXX. Complaint with PayPal concerning unauthorized charges ( fraud ). See attachments, for explanation.
Company Response:
State: IL
Zip: 60827
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: So, currently I have a PayPal business account, and with it a PayPal Business Debit XXXX. This debit card is subject to a daily limit of {$400.00} for things like cash advances, atm withdrawals, etc. In addition to this, I have a XXXX XXXX account, and with it a XXXX XXXX Debit Card. This debit card is also subject to similar limits, but its limit is {$1000.00}. Now, I am trying to move funds from PayPal to XXXX XXXX, I attempt to add money to XXXX XXXX with the PayPal Debit card, but I want to move more than the {$400.00} limit so its unable to complete. So I go to PayPal and I attempt to transfer the funds to the XXXX XXXX debit card, and again it declines. Confused, as I was attempting less than the {$1000.00} limit the XXXX XXXX card is subject to, I call PayPal customer service. I am then told, once by a representative and again by their supervisor, that in PayPals system it is not able to distinguish a difference between an attempt to charge going through the paypal card versus an attempt to charge going through the XXXX XXXX card. They are apparently identical charge codes, thus the system things any charge going through the XXXX XXXX card is actually going through the paypal card, as of course they only recognize their own service, and is imposing the withdrawl limit of {$400.00} on it. After bringing up the fact that on this very website there is documentation stating that the card issuer is the one who can determine the limits a card is subject to and the fact that PayPal is not the card issuer I was told there was nothing more that could be done and that I was free to report them to you. So, heres me doing that.
Company Response:
State: CT
Zip: 06605
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: This is about XXXX claim I understand that the payments look authorized on PayPal, but I was still scammed I did not receive what I paid him for the transactions look authorized because he keep telling me to send him more money to reactivate my account every following week till the end of the month when he said my account would be reactived, please he scammed me I provided information of him of his profiles he still is scamming more people I really need my XXXX $ from him I need it for rent please reopen my case, I dont understand the companys response they are just explaining me how the transactions were made like every other place I called the bank, PayPal I just want to know if I can get my money back this person scanned me XXXX XXXX my music account was my only source of income I gave him all I had left to reactivate it he told me it would take by the end of the month to send him money every following week or day to reactive it and told me he was even going to send my payments to my PayPal account bjt never did he got my hopes up at the end of the month when he said it would be reactivated he blocked me, the payments look authorized but I never got my account reactivated I had to quit music and get a real job this guy ruined my hopes and cost me almost 500 $ please atleast help me get my money back he scammed me and he is still scamming people
Company Response:
State: CA
Zip: 92411
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I sold an XXXX on XXXX, which uses PayPal natively to facilitate the transfer of funds. The phone was confirmed to be delivered to the buyer today ( XX/XX/XXXX ) by UPS, so when attempting to log into my PayPal account to check on the status of the funds, I received a notice that my {$880.00} would be held for 180 days and that my account with PayPal was now permanently limited. I was given no warning, nor reason as to this limitation. When I called PayPal to resolve the issue, I was informed that the limitation was started and completed on XX/XX/XXXX, and that there was nothing I could do to reverse it because it was deemed permanent by PayPal. The only reason for the limitation that I was given is that there was a " risk '' associated with my account, but was not told anything specific.
Company Response:
State: NV
Zip: 89166
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX I listed a XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX for sale for {$1100.00} on XXXX XXXX XX/XX/XXXX a XXXX member initiated conversation to purchase said graphics card. Log available upon request. XX/XX/XXXX the buyer initiated a transaction and sent me the full payment with instructions to meet at the local Police Department ( XXXX PD ). XX/XX/XXXX payment was received fully and was in my account. I transferred the funds to my bank account before leaving to the agreed meeting place. XX/XX/XXXX the buyer met me at the assigned internet sales parking lot where the driver and I are visible in a video recording exchanging the item. XX/XX/XXXX After returning home I noticed that I had a negative paypal balance. XX/XX/XXXX I contacted the buyer to see what is going on. He picked up the phone as well as answered my messages at this point and stated that he is sorting things out with Paypal and not to worry. After some time I felt that this was going to be a scam. XX/XX/XXXX I contacted Paypal as well as the XXXX PD to inform them about this scam and reported it via the XXXX PD and obtained a case number and report. XX/XX/XXXX Paypal stated that they have a claim open against me ( XXXX XXXX that it was a fraudulent transfer and they have to investigate. I provided all the evidence that I have gathered. XX/XX/XXXX Paypal ruled in my favor ( XXXX XXXX and I was glad and let the responsible police officer know that the case was resolved in my favor. XX/XX/XXXX I checked my account due to an email received that my balance again was in negative standing. XX/XX/XXXX I contacted Paypal and they stated that they have opened another case ( XXXX ) as per the financial institutions request. Paypal told me not to worry, that they have already ruled in my favor and have all the evidence they need. This is a formality and it is protected as well with Seller Protection even though the person used Friends and Family feature for the Paypal payment. I asked them if the Paypal agent was sure and sure enough I see the same in the Resolution Center in Paypal ( screenshot present and available upon request ). XX/XX/XXXX, XXXX XXXX I contacted Paypal to see about the status. They finally informed me that this could take months, but again to not worry and not to use my paypal account since the negative balance will take any money that is coming in. I thanked them and waited patiently. XX/XX/XXXX I contacted Paypal about a status update and the Paypal agent still stated it was under investigation and they could not do anything to speed this along. XX/XX/XXXX I contacted Paypal again to see the status and yet again was told that it will take time. I thanked and hung up. XX/XX/XXXX I received an email stating that the Financial Institution ruled for the buyer that they do not have to pay. Paypal adhered to this and left me with a negative balance. XX/XX/XXXX I contacted Paypal, the Paypal agent told me that there is nothing they can do. I asked for a supervisor which I received after 30 min wait who told me he will look into this and call me back. The Supervisor never called back. XX/XX/XXXX I Contacted Paypal again ( several times, I kept being hung up on ), and did get a supervisor to answer. Also here I was told that they will have to look into this matter and will call me back. No call back so far. XX/XX/XXXX I contacted Paypal again and spoke to a Supervisor after holding me 2.5 hours ( I understand its XX/XX/XXXX... ) the supervisor told me to go to small claims court. XX/XX/XXXX After some research I found a website were people like me help each other and what the next steps are CFPB then XXXX then small claims. Here we are now.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: A Venmo account was opened without my authorization on XX/XX/21 at a time when my phone and purse were not in my possession, as I was at the salon getting my hair done. Several payments were made by the person that I suspect fraudulently opened the account, and she paid herself. I filed disputes with my credit card company and Venmo starts contacting me and trying to open disputes. When I talked to Venmo they opened the disputes in a completely different name than mine. I called them and Venmo keeps trying to engage in discussion about disputes, sending my identification to them when I did not even open the account. Im not sending my identification or social security number to a company that I never did business with, that already allowed fraud to happen to me. They could use my id to commit more fraud. All I have to do is to dispute with my bank, which Ive done. And I won. However Venmo wont shut down the account opened fraudulently unless I send them my identifying information and I go through their dispute process for specific transactions on an account I did not open. Nor will Venmo go after XXXX XXXX, the person the payments were allegedly made to. I dont want to or have to deal with Venmo but they refuse to shut down the account unless I comply with them and send them sensitive personal information that can subject me to more fraud.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I did multi factor authentication and proviced the correct recipient 's phone number and Venmo still sent the wrong person my money. nobody at venmo has been helpful. I had to hunt down the person that has my money. She confirmed it was her account and then blocked me from calling her. Her name is XXXX XXXX and she lives in XXXX Ohio phone number XXXX If she has spend this money, i need to press charges as this is illegal. It is illegal for her to knowingly spend my money in her account as it was a venmo mishap. The process to request money back is tricky and we accidentally sent the wrong person more money!!!! Venmo would not help. Last, I'm not sure Venmo looks for people that just leave their money sitting in venmo and abandon their account or if they just end up keeping the money when people dont do what I'm doing here.
Company Response:
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A