Date Received: 2022-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was paid {$1000.00} for the settlement in the class action lawsuit, XXXX vs. XXXX. I chose to get my payment via PayPal, and set up an account to receive it. I was using the XXXX browser, which caused PayPal to be unable to determine my location. This apparently violates some sort of policy and they've banned me after receiving my {$1000.00} which they won't release. I'm currently homeless, and {$1000.00} would change my life. Yet PayPal continues to hold my money. I called customer service and they said this was in case of any charge-backs which won't happen due to the nature of the payment. I asked to speak to a supervisor and waited on hold for XXXX mins before getting hung up on.
Company Response:
State: IN
Zip: 46222
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal refuses to release my funds citing a need for additional forms of ID ( Ive given them it already ), blaming the sender and suggesting that I buy an XXXX XXXX instead of using my ( up to date ) XXXX. This is over {$50.00} and I believe the inconvenience to be a trick to get my banking info since every rep says I could just link a bank account and the problem would be instantly fixed. Theyve also refused to just mail me the money, citing a need to confirm my identity even though they have my address and ID PLUS ITS JUST {$50.00}! Please follow up, this is a predatory practice
Company Response:
State: MI
Zip: 48906
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Problem : Requesting a physical check for the full balance in my PayPal account On XX/XX/2022, I called PayPal Customer Service at XXXX and talked with XXXX who confirmed the PayPal Policy that a customer can " Request a check by mail ( Get it in 5-10 days for {$1.00} ) '', but she said that the customer must use the system to link debit/credit cards and a bank account number for an e-check to be transferred to my bank account. " Request a check by mail '' is NOT an e-check, as it involves sending a physical check via the U.S. Post Office. XXXX had already confirmed that the phone number I was calling from was on my account profile. Also, she could have asked me my mailing address and confirmed that it was correct on my account profile, but she did not. PayPal should be able to confirm a customer 's identity and mailing address via the phone, as other financial institutions do by asking questions. XXXX placed my call on hold at least twice, I'm assuming to talk to her supervisors. But to no avail, she insisted I use their system which clearly provides an option to click on to " Request a check by mail - Get it in 5-10 days for {$1.00} ''. See attached screen shot. But when I select it, it tries to force me to set up BOTH a debit/credit card and a bank account number. I suspect that what PayPal is really trying to do is prevent customers from closing their accounts. Having more services and products linked to the account prevents customers from closing their account. Given that my money in my PayPal account is NOT FDIC insured, I do not want to give them access to my bank routing and bank account number. No other financial institution requires me to sign up for more services or link other bank accounts to withdraw funds from my account when my intent is to close this account! They have denied me the ability to receive a physical check for the full amount in my PayPal account for {$1.00} fee on the call ; even though, I have a screen shot that clearly shows their company policy allows this. I also followed up with the same request to their email " XXXX '' after the call including a willingness to send them an image of my driver 's license, but as of XX/XX/2022 I have not received an email reply.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: issues with PayPal and one XXXX XXXX. A little background is in order to help you understand the situation. In a long distance relationship with XXXX who is overseas. Money sent to PayPal which I then transferred to my bank account. When it cleared, that was sent to XXXX via XXXX. The money was to help her get home and cover hospital bills. XXXX added comments that it was for goods and training. Not the case, which he knew. After a month lodged a complaint demanding refund. The amount, and case # attached. XX/XX/2021 {$3000.00} # XXXX {$840.00} # XXXX {$250.00} # XXXX {$250.00} # XXXX {$160.00} # XXXX PayPal ruling in favored of XXXX. Issuing refunds. Why do I think it's a scam or fraud? He misrepresented the transactions. The email he provided PayPal, XXXX, does not exist.
Company Response:
State: OH
Zip: 44212
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello. I opened an account with PayPal around the middle of 2021 on some recommendations from friends that used the service. I never ended up using the account for a long time. However, I recently wanted to start playing at an online casino and PayPal were advertised as a method for deposits and withdrawals, so I thought I'd see if it worked well. I couldn't initially upload funds to my PayPal account and when I tried to use my bank account with it, it wasn't working. Eventually I had some funds sent to the account and I made my deposit to XXXX XXXX. A registered online casino with the New Jersey XXXX XXXX. The deposit worked great, so I intended to start using my account. This was when I asked my friend, XXXX to transfer me some money over the weekend. He transferred me {$6000.00} but instead of the money arriving in the account, the transfer was placed on hold and I immediately started receiving emails from PayPal congratulating me for my first sale. I have never sold anything or accepted payment for any purchases or sales. I thought this was strange. Then, yesterday I received an email at XXXX titled : " We need some information regarding your PayPal account. ( Ref ID XXXX ) ''. This email said that some limitations have been placed on my account and they would like some information from me. I did not have time to respond to this because exactly XXXX minutes later at XXXX I received another email titled : " You can no longer do business with PayPal XXXX Ref ID - XXXX ) ''. This email detailed the fact that my account has been locked and closed and that my money is being held for 180 days. This is ridiculous and surely illegal?! How can they just seize my money? I need your help to get my account unlocked as soon as possible, please.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: on XX/XX/XXXX at XXXX i purchased a pre made food pkg. I have failed to here back from this guy XXXX and found out through a friend that a friend of theirs was scamme too. Now this is venmo a company with paypal which is why I did not go directly to paypal. I had an incident where I didn't get what I ordered and instead of reimbursing me, paypal cut me off for life. Now I use venmo constantly and I dont want to lose them too. can you please help me? Thank you
Company Response:
State: FL
Zip: 32205
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I had my unemployment deposit into Venmo I guess I was trying to transfer the money out the account because I didnt receive the card they then froze my account and told it was deactivated I verified my identity I have called and chatted no one has told me anything they promise my money would be released after 180 days after 180 days I called back they said they permanently locked my account they didnt know when I would get my money I dont understand I dont want the account I just want my money its sitting for over XXXX years no explanation Im tired of this its depressing can someone please help
Company Response:
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: At XXXX am on XX/XX/2022, I received a phone call from a man calling from XXXX XXXX ( XXXX ) stating that I owe {$1.00},??? for an outstanding debt for my PayPal credit card that hasn't been paid in quite some time. I notified him that I do not have a credit card, loan, or outstanding debt with PayPal. He then asked me if I could verify my address associated with my PayPal account. I told him that I am not familiar with his company or the debt that he is attempting to collect, so I will not be providing him with any of my personal information. He asked me if I was refusing to verify any information and to resolve this situation and I told him that is correct. After getting off the phone with him, I called PayPal to notify them of the call I received and to verify that there is no outstanding debt on my account. PayPal stated that my account is in good standing and that I have no outstanding debt.
Company Response:
State: LA
Zip: 70068
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2022, I received a payment through PayPal in the amount of {$250.00}. According to PayPal 's email ( attached ), I could instantly transfer these funds to my bank via debit card for a 1 % fee. In the PayPal application, the actual fee is 1.5 % and not the stated 1 % in the email. PayPal provided false advertising of fees.
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2022-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-09
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On the evening of Friday, XX/XX/XXXX, I tried to give my daughter-in-law, XXXX XXXX XXXX, a gift of {$6000.00} to help her understand the beauty of saving for retirement. I have used PayPal since XXXX and have in recent years taken to using it to give my young relatives gifts as the young folk so rarely use checks. I think the PayPal transaction ID is : XXXX. However, XXXX is new to my address list, she and my son married this past XXXX, so things have changed since I last set someone up. Using my Android phone for the transaction, as I just recently did for my nephews ' XXXX gifts, I came to the screen to send. At the top was a grayed out button labeled " Goods and Services ''. I have since learned that I would have to push that button to get to a choice for Friends and Family. But that is NOT at all intuitive. And, then my thumb grazed the blue Send button and it was done. This mistake shorted my daughter-in-law {$170.00}! When she told me, we were in the same room, I tried to immediately reverse it as did she. I then struggled to find a way to ask for help. Through the PayPal Assistant Message Center I explained what happened and asked to have the transaction reversed or otherwise to eliminate the fee. I assure you, as I did them, no Goods nor Services were or are involved. I called the number too and both responses were that I should ask XXXX to call their 1-888 number to have this reversed. Given her working hours the next this could be done was XXXX evening. I filed a dispute and exchanged messages with them again this morning XXXX. The response, through multiple people in their hierarchy, was they were sorry we were unhappy, but the fee could not be reversed. They would return the {$5800.00} to me but never, ever could they refund the fee. It was extremely unpleasant to listen and join in on the call - from time to time we were asked to have the other of us call with the likely goal of getting rid of us. No change to this after filing the dispute. Again, its impossible to refund a Goods and Services fee no matter how sneakily it was collected! I am old, XXXX, but not inexperienced at using technology and the deceptive trick of selecting the grayed out Goods and Services did not occur to me. Then there was no review screen before finalizing ( in my case, grazing ) Send. I feel tricked and my trust misused. I want you to know I have used Goods and Services extensively through XXXX and other online transactions and appreciated its protections when Goods and Services were involved! But this is not this case! I ask you to restore the {$170.00} to either me or XXXX. I especially ask you to make PayPal correct their misleading menu to make it absolutely transparent which category- Goods and Services or Friends and Family- is being selected. Thank you, respectfully,
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2022-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A