Date Received: 2022-01-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: After being unable to add my banking information, I reached out and was told that there was a block on my account. He told me that he removed it and that I would be able to add my banking information. I still was unable to add my banking information so I had to reach out again wasting more time. I finally got through to XXXX who has no idea why I'm having to go through this entire process a second time. There's no accountability at PayPal. I was told that I needed to be transferred to TWO more departments to close my account. I am tired of having my time wasted.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Infrequently, I have used PayPal to buy items online. Recently, I went to order XXXX Air Pistol sights online and bought things from a fraudulent store. Unfortunately, I did not discover it was fraudulent till after the payment went through and PayPal did not provide any resolution. I sought resolution with XXXX and the issue was resolved. The amount in question is XXXX USD, but it could have been a larger sum and this had me on high alert. Afterwards, I attempted to close the PayPal account. I was able to detach the credit card ( which had been cancelled ) from the account but PayPal will not allow the account to be closed. They do not answer emails, their telephones, and I suppose the next step is to hire an attorney or seek restitution via the US Federal Government on closing this account? As a consumer, I do not know the laws around this, but to intentionally allow fraud, online, across state lines then refusing customers the right to close accounts sounds as if the digital wallet company enables wire fraud and participates in scams? Request assistance.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I contacted PayPal about my issue. They denied my claim within two hours of the claim being submitted. My account is now in a negative balance and I have bills to pay. They wont refund me for the unauthorized transactions and say that the transactions seem like usual activity. I have two accounts opened with PayPal and I also was part of a data leak a couple of months back where my information and accounts got leaked. Today Im complaining to PayPal about unauthorized transactions. Which my claim was denied almost instantly. My accounts were used simultaneously to send and withdrawal money. Let me add that my wallet and social security was stolen a few months back. Ive never had issues with PayPal before and Ive been a customer for over 10 years. What is disappointing is that PayPal constantly seems to side with scammers and I am not the only individual or consumer a part of PayPal that has had this issue. Ive read thousands of messages where PayPal sided with a scammer or fraudulent individual and made the actual account holder the issue. There are a few transactions that I complain about. They are as follows ; {$1800.00} {$1200.00} {$760.00} {$500.00} {$1500.00} {$1500.00} {$1000.00} {$990.00} Tbh I dont even seem to understand why I was instantly denied. Every time I try to get help I get the same answer every other individual gets. This is usual activity. Please help me, because I have bills to pay. XXXX cant be held responsible for something that I had no doing in. The emails associated with the accounts are : XXXX XXXX These two accounts were used together to send and withdrawal money from my accounts. Ive attached much of what info I can find. I cant provide a card number since multiple cards were added and deleted from my XXXX credit card to PayPal. XXXX credit card features allow a new card number to be generated multiple times.
Company Response:
State: NV
Zip: 89523
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal has taken {$620.00} from my bank twice, yet only credited my account once. XX/XX/XXXX from my debit card, and XX/XX/XXXX from my checking account.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I has used venmo a few times before without problem. On or about XX/XX/2021, I used venmo to send {$50.00} to another person. And venmo wanted me to provide personal information which I do not feel comfortable with. I immediately asked venmo to either cancel the transaction request or send the money to the other person. However, venmo refused to cancel the transaction and also refused to send the the money to the other person. On XX/XX/2021, despite of my written objection, venmo withdraw {$50.00} from my bank account, and insisted they are going to hold my fund indefinitely or until I provide personal information to them. Today, XX/XX/2021, they are still " in review '' my transaction, and according them, they are not going to finishing review until I provide them my PII. According to the FAQ on their own website, https : //help. venmo.com/hc/en-us/articles/360027356113-ldentity-Verification " If we're unable to verify your identity... You'll also still be able to make payments to others using a linked debit card, credit card, or bank account. '' Regardless whether or not they have legitimate reason to request PII, I feel I do have right to refuse and not use their service. They do not have my authorization to withdraw fund from my bank account. When they did take money from my account, they should immediately refund to me after my objection. However, they choose to ignore my request. What they are doing is bullying and robbery.
Company Response:
State: MD
Zip: 20854
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Hello so on XXXX, I was contacted by someone pretending to be XXXX XXXX owner of XXXX located in : XXXX XXXX XXXX KY, XXXX. So the scammer contacted me through XXXX XXXX pretending to be XXXX since I was looking for a pair of sneakers. We talked and everything and agreed on a price despite there being red flags. We agreed on PayPal friends and family payment. Lucky for my wallet the funds did not go through the bank linked as my payment method ; However, PayPal ended up sending the funds and remained pending for around 2 days or so thinking the movement will be canceled since the funds were never there in my payment method. Once this happen I contacted PayPal to have the movement cancelled since the person getting the funds is a scammer and i was told the transaction wont go through. Forwards a few days later my PayPal account was at a negative XXXX and I made an attempt to dispute the negative balance even dough no funds were ever taken from the bank account. I got constant emails about the overdue negative balance and I reached out to XXXX for help but nothing. I looked into the terms and conditions for PayPal more specifically terms and conditions for sending money to another PayPal account. I never found anything stating that if the payment fails due to insufficient funds, PayPal themselves will pay for the transaction and charge my account. I reached out to a PayPal customer service representative to see if they have any knowledge and if so where would I find such in PayPal terms and conditions or anywhere. I attached the conversation. To summarize it, the agent mentioned that paypal will send the funds anyways even if PayPal is a payment processor and that this is not mentioned in the terms and conditions. Basically PayPal is acting without informing or mentioning the user before/after using their service. Later on PayPal sold the negative balance ( PayPal account ) We are writing to let you know that we sold your PayPal Account ( identified below ) to XXXX XXXX XXXX XXXX XXXX Please review this case since Ive contacted the XXXX and they have been of no help and PayPal blocked me from accessing the account making me unable to take screenshots of me contacting them about the scam.
Company Response:
State: NY
Zip: 11223
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a {$2400.00} firearm from a person on XXXX website on XX/XX/XXXX, and the person started to communicate with me through emails to arrange my payments. I sent the person {$1400.00} through Venmo app on my cell phone on XX/XX/XXXX. My Venmo account was connected to my XXXX XXXX checking account, when I sent {$1400.00} to the person, the {$1400.00} was instant available to the people on XX/XX/XXXX. I got an email from XXXX on XX/XX/XXXX and the header is ** Do Not Send Payment**. This email also states " there is a chance the transaction could be fraudulent and the sellers account has been compromised ''. My order was cancelled by XXXX but I have made payment to the person, so I tried to get my {$1400.00} back from the person. I saw the transaction was posted on my XXXX XXXX account on XX/XX/XXXX. I contacted XXXX XXXX and Venmo customer service on XX/XX/XXXX by phone, but they could not help me with anything for this transaction because I initiated it. I emailed the person and tried to request my money back from Venmo app but the person did not do so. I have reported this incident to my local police department on XX/XX/XXXX. I do not have the person 's any bank information. The Venmo app money transaction between the person and I was easy and very very dangerous. All we need is the Venmo account ID then we can send or request money from the other person. Using Venmo app to send money is very unsecure and non reversible especially I am not familiar with the app. When I realized it was a scam everything is too late, the scammer already got my money, and Venmo company can not do anything to get my money back.
Company Response:
State: TX
Zip: 75071
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: After receiving via email, multiple requests to become part of paypal and PayPal pre-paid, approximately two months ago, I opened two of pre-paid cash accounts ; from which a pay pal account was opened. To be clear, I never, again never sold a single item through PayPal. I never once, never purchased anything through paypal with anything other than my having prior added cash from which I could later pay for products from one vendor. I purchased, not sold, several items from this vendor for whom PayPal has a relationship, as such, PayPal is fully aware of this vendor 's policies intimately. Having a lack of product, this vendor refunded me for three items totalling just over {$900.00}. A week later, I went to transfer these refunds back to my bank account, funded already well over {$20000.00}, at which time I was given a message I could not access my refunds. Mind you, up to this point, I had not received one alert, one message, one email, one inquiry, and only after five phone calls and three messages did I first receive notice that my refunds were being held for 180 days to cover possible " disputes '', refund requests, etc. However, once I incessantly explained I sold nothing, I purchased from one vendor who contractually states after 48 hrs. They no longer accept any disputes nor refunds, but even then, I would be receiving the refund. Then I was told due to suspected fraudulent activity, I was not going to receive my money for 180 days, hung up on, and simply sent two more messages asserting fraudulent activity as part of the reason, and holding secondarily to protect pay pal against disputes and possible refund requests. Every single encounter was not only unprofessional, refusals to explain nor even allow for my providing anything needed to help resolve the issues they simply threw out, but I was blatantly accused of fraudulent activity, hung up on, told I was permanently barred and I, regardless of the fact by their own policy, my refunds were being held for 180 days ; held under completely, and knowingly false, inaccurate reasons that didn't even apply to my situation. PayPal then reverted to their most common of indictments, possible fraud. I was the purchaser of a singular product, not seller, from a vendor that PayPal has a relationship with, for whom I've done over {$100000.00} in business, rated a top buyer and from which, PayPal 's assertions of fraud are not only without any cause or merit, given the mere impossibility of any fraud occurring, exemplifies a prevalent and growing, anti FCRA AND FTC stance if not a total disregard for any authority or governing oversight. PayPal is most notably known for their self-proclaimed, unlawful and against regulation, the premier arbitor for labeling wrecklessly and most often wrongfully, activities and individuals as actors of fraudulently activity ; and without retribution. Here is my exertion as backed by undisputed facts ; As a purchaser, given the policies of the very vendor PayPal supports, the purchases were not only cash loaded but backed by my banking institution ; the fact it was REFUNDS being received and not owed, the fact that PayPal not once sent me an alert, message, email, did not even inquire for any additional information ; the fact I wasn't even allowed access to their " resolution center '', hung up on, given multiple yet completely inaccurate reasons, all clearly point to the fact that PayPal holds absolutely no respect, moreover, acts in direct opposition too and with no concern as to being held to account of the the FTC, FCRA, and any regulatory body and subsequent laws or regulations ; holds itself to such an esteem it does not offer customers even explaination, an ability to respond or disprove, instead with such disregard and in the most demeaning, arbitrary, and reckless manner covet not even the least of standard business practices, but instead acts and exemplifies a " mission statement " that is everything the FTC, FCRA, residing Attorney Generals of state, etc. Opposes and protects against. PayPal, if held to the standard as to my specific case, in it's entirety yet without allowance for general, unrelatable reasons ; if made to give exact but too, just plausible cause for their actions ; if required to address why and by what authority they took every consumer protection right, consumer as in customer, and acted in bad faith with sincere intent to harm through unlawful action, they would fall far short. As proof, their response, if any, will be a general, inaccurate and completely unrelatable response. It's why PayPal is not long as a stand alone, and is clearly anti-individual consumer with a real bias to business ; now riddle me this, to whom are the very businesses which PayPal sides give their loyalty too? Not PayPal, and given PayPal 's having nothing significantly proprietary, they offer nothing unique of substance, barrier to entry so low the very same services are being offered under better terms and as a side piece, and given, being blunt, consumers, the individual as a whole, and the customer service focused consumer driven, this lead by standards as such being the only real resource in this industry to create organic growth, substainable growth into a market leader is why I and growing numbers of others like me need to fight and on every platform collectively make clear, PayPal Is the very essence of the worst in business industry practices. And it starts at the very top,.
Company Response:
State: TN
Zip: 38135
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: There was a {$1000.00} unauthorized transaction which Venmo refuses to fix. Further, they refused to provide any documentation regarding why they are refusing to take care of the situation even though Venmo itself offered to provide ( and I requested ) such documentation. Also they will not call me to discuss even though I've asked multiple times.
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX and XX/XX/XXXX, I paid {$470.00} & XXXX, respectively from my PayPal account for an XXXX. On XX/XX/XXXX, PayPal deducted an additional, unauthorized {$130.00} from my account based on a claim from XXXX that I am disputing and was disputing at the time PayPal deducted the {$130.00} from my account. I disputed the payment with PayPal, and their decision favored XXXX. They immediately closed the case. Neither PayPal nor XXXX has provided me with anything justifying the charge! It is an arbitrary amount with no basis. Furthermore, PayPal made XXXX an automatic payment recipient WITHOUT my approval based on the very first XXXX reservation I made in XXXX. That payment was supposed to be a one-time payment authorization. It was never implied or approved to make all future payments were automatically authorized. Had they not unilaterally made a decision to make a payee an automatic payee, I would have been able to stop the payment. Instead, they took money out of my account without my EXPRESS approval. My contract with XXXX was for the initial {$950.00}. There is nothing that I have signed to authorize the additional {$130.00} taken from my account! PayPal has made no effort to fairly resolve this issue, and has left me with no ability to respond to the decision they made to deduct {$130.00} from my account!
Company Response:
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A