Date Received: 2022-01-13
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I've explained that the debt was fraudulent and was told to contact the initial company which I did. I was told it was handed over to a debt collector. I've told the debt collector it was fraudulent also but they said they can't do nothing about it. I proceeded to receive 4 to 5 calls a day and I finally asked them to stop harassing me with calls. They stopped for a couple months and then proceeded to continue calling.
Company Response:
State: FL
Zip: 32822
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2021, my paypal account was banned from paypal, I cant withdraw my money, they will hold my money in 180 days, I don't have any violation, I hope you will help me to get back my money thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: For the last 2 years, I am having problems with opening Paypal personal account, whenever I apply for a new account Paypal is closing it forever, I kindly ask Paypal to reconsider their decision and allow me establish an account with them, please find attached identity documents.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was permanently limited by Paypal, which is respectfully an unfair decision. The source of funds is XXXX, which is where I receive my pay. The funds were meant to pay my XXXX fees ( urgent ) as well as other bills. The account doesn't necessarily have to be unlimited. I contacted Paypal and they said that I should contact the offices in XXXX which are not available therefore I'm requesting for assistance from the headquarters. It is worth considering that the source of funds is also from the United States of America ( XXXX ). Please assist a dire situation. Thank you for understanding.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I tried to access my paypal account. I wound up needing to enter a security code that was sent to my landline telephone via a voice recording that I used to sign in to the site. I then tried to use my paypal account for a purchase. I was asked to enter a security code which again was sent to my landline telephone. I tried to enter it but it was rejected. Subsequently my telephone number was also rejected by the site. At this point I contacted their customer service to try to straighten this out. I was basically told that paypal requires a mobile telephone to receive texts in order to use their service. I have been on XXXX for many years and have limited discretionary income. I do not have a cell phone and seriously do not need one. I find this requirement to have a cell phone a bit onerous and discriminatory. Paypal customer service offered twice to close my account of twenty years. Twenty years in which I have had no problems with my account until they made rules that exclude me from using their service.
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Other service problem
Subissue:
Consumer Complaint: Without previous notice, Paypal sends us this email and withhold our balance of {$28.00} USD and future subscriptions payments of {$7000.00} USD for XXXX and {$1900.00} USD for the current month 's trial suscriptions. We have reviewed all their Acceptable Use Policy and we dont breach any of the https : //www.paypal.com/us/webapps/mpp/ua/acceptableuse-full We are a legit business registered as a C-Corp in Delaware since XXXX that have had to change our business model from offering XXXX services to the Travel Industry to now offering XXXX XXXX on our own platform for small business. Al we sell is our own XXXX XXXX and services and all are legit. This situation is affection our business as customers that like to use Paypal to pay for our services now cant and they think that is because we dont want to let them use their favorite payment service... We tried to contact them by phone, several calls with several reps ... none of them been able to help, so we decided to raise a claim. Email from : PayPal You can no longer do business with PayPal ( Ref ID - XXXX ) After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. 221_reason14 As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo , and the PayPal shopping cart. If you have funds in your PayPal balance, we'll hold it up for 180 days. These funds may be used to satisfy any obligations you may have under the User Agreement and Acceptable Use Policy, including potential liabilities to third parties and to PayPal for each violation of the Acceptable Use Policy, including monetary damages. After that period, we'll email you with information on how to access any remaining funds. If there are chargebacks that result in your account balance falling below zero, you will need to settle the amount owed to PayPal to avoid further action. Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts. You can find the complete the PayPal Acceptable Use Policy by clicking Legal at the bottom of any PayPal page. We regret any inconvenience this may cause. Log in to PayPal
Company Response:
State: DE
Zip: 19702
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I made a money transfer to a friend using the app Venmo, a PayPal entity. My Venmo account is linked to my checking account at XXXX XXXX. XXXX XXXX had, unbeknownst to me, placed a hold on my account to investigate a potential fraudulent transaction. Due to that account hold, my Venmo transfer failed, and as a result, Venmo froze my account. I was unable to move any of my funds in Venmo out. After speaking with customer service, I was told that if a friend sends me money using Venmo, it would unfreeze my account. I tried this and it worked. However, when I tried to transfer money to friends that I owed, the Venmo app denied my transfer and gave me an error that I was no longer allowed to use my XXXX XXXX account because of the previously failed transaction. I contacted customer service again, and they are requesting a copy of my bank statement so that they can review the statement in order to allow transfers to and from that account. This seems highly inappropriate and intrusive - that a digital wallet company should want to see my private bank statement without logical justification. Even brick and mortar banks would not ask for this due to a failed bank transfer- they would simply wait. a few days and try a third or fourth time. Venmo. has told me. I can redact any information I want except for my legal name, the bank account number, and one successful transaction after XX/XX/XXXX. First, I do not have the ability to redact that information. Second, even if I did, who is to say a curious member of their review team could not unmask that information. It's not right for them to ask me for my bank statement for an issue that wasn't my fault. Even if I was at fault, it's not an appropriate solution. Venmo should allow me to make a third attempted transaction using my XXXX XXXX account.
Company Response:
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 a venmo transaction was sent for {$350.00} to a XXXX XXXX ( @ XXXX ) for the deposit of a puppy. After further communication with the breeder that started to feel questionable, it was discovered the recipient was a scammer on XX/XX/2022, the name does not exist and the XXXX account was not real. Upon discovering this information, I immediately contacted Venmo to inform them of the scam and requested help in obtaining my {$350.00} back. In the meantime, the recipient mentioned above blocked me. Venmo failed to assist and continually stated that it was unfortunate and there was nothing they could do. I would like to file a formal complaint in regards to this issue and the protection of my money. I informed Venmo of the contract that was entered and they did not have a care in the world to help me resolve the issue.
Company Response:
State: TN
Zip: 37076
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have been using PayPal for a very long time, and have always trusted that they would look out for me as their customer. Yesterday, a foreign address charged me for some product that I absolutely did NOT buy, and charged my bank account that is linked to PayPal. I filed a dispute, stating very clearly that I did NOT authorize this purchase, and PayPal took the side of the foreign company!!!!! I went directly to my bank, showed them the transaction, and they immediately knew that this was fraud, and my banker told me that this " should have been obvious '' to PayPal. Now I am wondering if someone at PayPal broke into my account to try to steal from me. I am currently discussing options with my attorney regarding this matter. I am VERY upset. DO NOT USE OR TRUST THEM!!!!!! PLEASE!!!!!!!! They WILL absolutely steal from you!!!!!!!!
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently limited my account for 180 days yet I didn't do anything wrong. This happened on XXXX XX/XX/2022. I understand the decision was made for security reasons but this is unfair because I need to pay my school fees ( very urgent ) and bills as I don't have other means for getting money. Kindly assist a desperate case. The email address linked with Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A