Date Received: 2022-01-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had XXXX unauthorized transactions of about {$85.00} a piece, Venmo is making little to no effort to refund these charges and refuses to give me any direct answers on will I will be recovering my funds
Company Response:
State: CA
Zip: 911XX
Submitted Via: Web
Date Sent: 2022-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: I can no longer use my paypal account because my account is permanently limited so I can't get my money out because it's still XXXX but I've done everything but I don't know how it can be resolved in this way to help me my paypal account is fine.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, PayPal sent me an email with the subject line, " You can no longer do business with PayPal ( Ref ID - XXXX ) ''. The email stated that my PayPal business account is permanently limited due to " potential risk associated with the account '' and my funds would be frozen for 180 days. I am a brand new coaching business, I signed up for this PayPal Business account on XX/XX/2021. At the time I received this email, I had a total of 3 customers who had paid me a total of {$1100.00} through PayPal. I am unable to access payments from these three different clients. The transaction deatils are as follows : XX/XX/2021 - {$330.00} XX/XX/2021 - {$440.00} XX/XX/2021 - {$440.00} I reached out to PayPal for an explanation on XX/XX/2021 and spoke with XXXX from PayPal Limitations Department. XXXX told me that she was unable to tell me why I can no longer do business with PayPal and she told me that the decision was irreversible. When I asked for more information, XXXX told me that that information was for " internal use only ''. She also told me that I would need to wait for 180 days from the time of the account being disabled to be eligible to receive my balance of {$1100.00}. I asked to be connected with her supervisor and she told me I would get a call back from XXXX XXXX, " one of the supervisors in the back office team ''. I then spoke to XXXX XXXX, who identified himself as a PayPal supervisor, and he told me the same thing XXXX told me. At no point was the conversation heated. He ended up leaving the call without explanation by putting me on hold ( with no warning ) and then never came back. I waited on hold and the call was disconnected after around 10 minutes.
Company Response:
State: CA
Zip: 90049
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Yesterday at approximately XXXX PM EST in XXXX MD, someone used a fake PayPal debit card ( mine was in my wallet ) along with my PIN and made XXXX unauthorized ATM withdrawals from my account for {$44.00} each. XXXXncluding ATM fees, each of the XXXX transactions came to {$46.00} for a total of XXXX. Upon the XXXX attempt, PayPal sent the following text : " PayPal : A {$44.00} USD purchase with card XXXX at XXXX was declined. To retry this purchase, reply YES. To lock this card, reply NO. Text STOP to turn off texts for this card. '' After receiving the text I replied " no '' which locked the card, but the money had already been taken. When I disputed the XXXX transactions with PayPal, they responded ( within XXXX hours ) with the follow message in email for all 3 transactions : " We received the case ( XXXX ) you filed on XX/XX/2022. We have reviewed this transaction ( s ) and are denying your case ( XXXX ). If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : PayPal Debit Card Department Attn : Dispute Resolution XXXX XXXX XXXX XXXX, NE XXXX United States XXXX XXXX I will formally request this " investigation '' information but it's obvious that PayPal has no intention of protecting me against fraud ( for {$130.00} ) and based on what I'm reading, anything over {$50.00} is illegal, so I would like someone to hold them accountable.
Company Response:
State: CA
Zip: 92173
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Regarding PAYPAL : I was told any PayPal account can not be closed if there has been any transaction in the past 180 days. The type of transaction does not matter-the account can not be closed. I understand if a transaction is pending, but this is a totally cut and dry account.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal blatantly disregarded my non-profit organization 's claims within a multitude of disputes. We reached out 5-6 different times to have it fixed in the allotted time frame they requested, and submitted the corresponding information 4 times via email. When it was clear that they were not reviewing it, they consistently told us that they 'did n't get it. ' We sent the information via certified mail, and received a message that because we did not respond to them via email, that they were siding against us for our non-cooperation. We tried cooperating and communicating multiples times like they asked. Now, they've put us in collection for nearly {$1000.00} and will not assist us.
Company Response:
State: IL
Zip: 61571
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XX/XX/21 XXXX XXXX XXXX sent me a letter stating they were pursuing debt payment of {$130.00} for a PayPal account in the name of XXXX XXXX. the notice doesn't say when the debt was incurred. I called them to explain that isn't my name and that I have an active PayPal account of my own with my correct name. They sent me a " Response to dispute and verification notice '' and wanted me to have it signed by a notary public but the paperwork is still addressed to XXXX XXXX, which is not me, XXXX XXXX. XXXX XXXX XXXX also believed this was probably a fraudulent attempt to collect money. XXXX XXXX did state that this fraudulent PayPal account was using my social security number but had a bogus email account tied to it.
Company Response:
State: IA
Zip: 510XX
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XX/XX/2022, at XXXX PM I received a text with a security code. I did not request this security code and it expired in 10 minutes. On XX/XX/2022, I received the following email : XXXX XXXX - Your XXXX account statement is available. View Online PayPal Your XXXX account statement is available. Hi XXXX XXXX, Access your account statements quickly and easily. Log in to your account and select the monthly statement you'd like to view. View Statement Forgot your email or password? Recover them here Explore the new PayPal App Learn more XXXX XXXX XXXX Download on the XXXX XXXX Get it on XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX and the XXXXXXXX XXXX XXXXXXXX are trademarks of XXXX XXXX XXXX XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the U.S. and other countries. XXXX XXXX is a service mark of XXXX XXXX, registered in the U.S. and other countries. Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center by clicking " Help '' located on any PayPal page or email. PayPal , Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. PayPal , Inc., XXXX XXXX XXXX, License # XXXX, Massachusetts XXXX XXXX XXXX. PayPal , Inc., Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania. PayPal , Inc. XXXX XXXX Licensed Money Transferor . PAYPAL , INCXXXX XXXX XXXX XXXX, LICENSE XXXX XXXXXXXX, IS LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. PayPal , Inc. is Licensed by the State of Connecticut Department of Banking to perform Money TransmissionXXXX XXXX # XXXX, License Number MTXXXX. Copyright XXXX PayPal , Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX XXXX I do have not used PayPal in several years. I forwarded the above email to PayPayl to alert them of this issue. My SSN was compromised approximately one month ago. I filed 3 reports with FTC regarding the fact I had been scammed and SSN was compromised.
Company Response:
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XXXX, 2022, I received the following confusing and unexpected message from Venmo : We have recently reviewed your usage of Venmo 's services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo 's User Agreement. As a result, we have placed a permanent limitation on your account. We ask that you please remove any and all references to Venmo from your website and social media accounts. You may transfer the remaining account balance to your bank account but you will no longer be able to access your Venmo account. We thank you in advance for your cooperation. Sincerely, Team Venmo I wrote back on the same day that I did not understand why my account was suspended. I only use it for transactions among friends. In no way do I use it for commercial purposes. Later on the same day ( XXXX XXXX, 2022 ), I received the following email from " Team Venmo. '' We have received your email and will respond within 24 hours. You can always view answers to frequently asked questions in our Help Center. While youre waiting, how about you verify your email address if you havent already? Itll help us improve your Venmo experience. If you have an account related question and didn't write from the email address associated with your Venmo account, please reply with your account 's email address, phone number, the issuer of your funding source, and the last 4 digits of your card or account number. ( Example : XXXX, XXXX, XXXX XXXX. ) We look forward to helping soon. Your ticket number is # XXXX. If you have additional info, simply reply to this email. I did not feel comfortable responding to an email asking for personal information, so I did not reply. On Thursday, XXXX XXXX, 2022 I received the following email from a Team Venmo representative named XXXX : My name is XXXX, on behalf of Venmo. Thank you for taking the time to reach out to us. While we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your account, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help ensure that Venmo continues to be a safe way to make payments. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. I apologize that we are unable to assist you further. Best regards, XXXXXXXX XXXX | Venmo Support I have been unable to transfer my current balance of {$15.00}. I have written back to XXXX that I am reporting them and I would like my {$15.00} balance immediately.
Company Response:
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Other service problem
Subissue:
Consumer Complaint: i use paypal for recive money from customer ( my website service XXXX XXXX XXXX XXXX XXXX since XXXX XX/XX/XXXX my paypal account permanently limited i try to read " PayPal Acceptable Use Policy '' https : //www.paypal.com/th/webapps/mpp/ua/acceptableuse-full but i still have no clue what am i doing wrong i think my website are legit and this might be automated suspensions faulty. this not fair to me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A