Date Received: 2022-01-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a venmo account for my son to be able to receive a XXXX gift on XX/XX/2022. From the start i was having problems adding a bank account. I kept getting error messages and my account was frozen by venmo. I have contacted them several times by email since XX/XX/XXXX asking if i can just send the money back to the sender and they would not provide any assistance with that. They have emailed me requesting to upload an ID and bank statement which i did. I then followed their instructions to attempt to link my bank account and still i was not able to. I have tried doing that so many times and i was still not able to access the funds. I tried adding a bank card and sending the funds back to the sender and i have gotten nothing but error messages. There was nothing i could do on it. Still today on XX/XX/XXXX this is unresolved. This is so frustrating and i am really tired going back and forth with venmo 's account specialist on email with no help from them. I just want the funds returned to the sender and close the account.
Company Response:
State: CA
Zip: 91746
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my business account for no reason and will not help me with getting it back up and going, I am not sure if this is some mistake as i assume it has to be. I have not been able to get help from them for months. They held XXXX money from my small business! Paypal has not been doing their job properly and it is effecting me and my small business, the email linked to my paypal business is XXXX XXXX
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: I had a negative PayPal balance due to timing of transactions. I never received notice of the fact it was going to collections. I go to login to PayPal to manage PayPal accounts and was locked out. I called and was notified that my debt was sent to collections. It was not a credit account and my checking account was attached to PayPal. The amount was {$5.00}. I authorized payment and am still locked out for the next 5 days. When I brought up the Fair Debt Collection Act I was ignored. I got no 30 day notice, no letter. I have payments through PayPal due that I can not pay now. The fact that I was locked out of my account prevented me from being able to pay it even if I had known about it. Tactics are questionable and they're in clear violation of the law
Company Response:
State: TX
Zip: 75038
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has locked my account and this has caused me to be unable to take out my funds which is 85 and thats a lot of money for me and I really needed it I tried contact them but they said I need to wait 180 days but I really need my money quickly
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: My name is XXXX XXXX, PayPal account number is XXXX. I have been noticed an unauthorized PayPal international money transfer of {$1200.00} USD on XX/XX/2022 by text message, and I have notified PayPal for unauthorized transfer and open dispute case on XX/XX/2022. The case ID is XXXX. The money is {$1200.00} USD ( NT {$31000.00} TWD ) is transferred to XXXX to someone I dont know, and from my XXXX XXXX credit card. It seems that the money is still on hold till XX/XX/XXXX, and PayPal could reverse the transaction. But I received the email from PayPal today said they consider the fraudulent transfer activity valid. Which is definitely not true at all. Please take action to cancel the money transfer immediately and reverse the fraudulent transaction asap. Thank you!
Company Response:
State: AZ
Zip: 85710
Submitted Via: Web
Date Sent: 2022-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I talked to a gentleman online in a buying XXXX XXXX XXXX cards forum after listing that I had a alpha edition time vault. He said to get paypal and he would buy it. I opened the account with seller protections and followed all protocol. I received payment that was pending until the buyer received it vis mail. I got it tracking with signature receipt via usps mail. The customer claimed he received a item not as described. He sends it back and before I even receive it at the post office chargeback my funds. I open the package and recorded doing so at the post office and inside was paper and a junk card. He didn't send back my item at all! I have paypal seller protection but because paypal had him send it as item not as listed instead of returned or another filing conveniently it doesn't help? This is insane.
Company Response:
State: IL
Zip: 60101
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my funds is hold for 180 days. and my account is permanently close
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Since I listed a used iphone for sale on XXXX XX/XX/22, two buyers contacted me, keep asking me to pay or purchase more. XXXX XXXX tried to scam me with XXXX. I quit contacting him once I figured out something wrong with my bank advice. The second one, XXXX XXXX XXXX XXXX ( name on XXXX ), wanted to pay me with Venmo. She sent {$200.00} to me, but Venmo Support transaction administrator XXXX XXXX emailed me saying they had problems to credit it to me as my account was not a business user, and I had to expand my limit by sending the buyer additional {$300.00}. As soon as this is done they will credit {$500.00} plus {$50.00} compensation fee to me from Venmo. I send {$300.00} via XXXX to XXXX XXXX, her relative, at buyer 's request, but after anxiously waiting for the refund transaction hours, I got another email from XXXX XXXX, saying there's a problem to proceed it, I had to buy {$300.00} gift cards of XXXX from XXXX for the buyer, promising all would be paid back to me afterwards. Nope again. Early in the morning XX/XX/22, I got another email saying they discovered my account won't be able to receive the pending fund of {$550.00}, and they can only deposit {$1000.00} into my account. Before they could do it I was required to get gift cards or Bitcoin worth {$500.00}, and I had to do it within 2 hours, otherwise the whole thing would be terminated and all my money would be gone. The buyer also pushed me to take actions to avoid losing money for both of us. I questioned XXXX and the buyer, and they all said it was safe and I was protected. Under pressure I went to XXXX and got {$500.00} gift cards of XXXX XXXX ( 2x {$200.00}, 1x {$100.00} ). I thought this was the end of all the headaches, and I was wrong. XXXX 's email said they discovered {$300.00} of the gift cards was invalid and I need to purchase another {$300.00} gift cards quickly. At this point I was certain I was scammed, not just by Venmo 's XXXX XXXX, but by the buyer too. They cooperated to fool me scam me. I regret I didn't wake up sooner. Now I lost {$1100.00} cash ( {$300.00} XXXX, {$300.00} gift cards, {$500.00} gift cards ) plus my mailed out iphone {$200.00}. I saved all the emails between Venmo and me, proof of my payment via XXXX, receipts of gift cards, ups shipping receipt, etc. Please find out those online scammers, punish them and alert the public. I am afraid my money is gone for good, of course I would be overjoyed to get it back. Your time and dedication to the justices are greatly appreciated.
Company Response:
State: TX
Zip: 79118
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a purchase from XXXX and the order was over {$2000.00} and it went missing. Under the terms and conditions ( which is legally binding ) on the PayPal website, it states that for packages valued over {$750.00}, proof of delivery in the form of a signature confirmation must be provided under buyer protection program. The package has gone missing and PayPal is not abiding by their own terms of service and closed my case siding with the seller despite the cold hard facts that the seller delivered the package and released it without a signature. PayPal refuses to grant me a refund and it is illegal to not abide by their own terms of service.
Company Response:
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I opened an account with Venmo just to receive a pay advance from my boss due to a snowstorm planning to hit our area. He sent the money through Venmo. It wouldn't allow me to cash it out on an approved card so I attempted it a few more times unknowingly that was the problem and it froze my account. Now I am in that same vulnerable situation of no money just because I utilized Venmo. I replied to the automated email but it takes them XXXX days to look at your account and for it to be worked on. My money is now XXXX with them with no explanation and me and my family are now looking at being exposed to the elements because that money was the money to assist us. I hope I am still alive after posting this, thank you.
Company Response:
State: NC
Zip: 28025
Submitted Via: Web
Date Sent: 2022-01-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A