Date Received: 2022-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I want someone to contact me by email about case XXXX or phone at XXXX XXXX.
Company Response:
State: PA
Zip: 17057
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: My personal email was fraudulently used to open an account with Paypal. Since XXXX, I have been receiving email notifications from Paypal to my personal email XXXX with regards to an account with that email. I do not have a paypal account with the email address ; XXXX. I did not open a paypal account with this particular email address. I also receive notifications that a login has occurred in Kansas, US - I am in XXXX XXXX, CA. On several occasions, I have attempted to login to paypal with my email ; XXXX since this is my email and I do not want it associated with Paypal. However, the login process prompts me to receive a code to a mobile number I do not recognize. I have emailed Paypal at XXXX & XXXX several times since XXXX to attempt a resolution. Paypal has never responded to me. Today ( XX/XX/XXXX ) I called Paypal and I was on the phone for 30 minutes with no resolution. A representative initially said Paypal had not received any emails from me to request the account be removed. Then later on the same call, a manager I spoke to said they had the email but I had to send it in a different format. Paypal is making me jump through hoops for an account I did not open. Paypal should be completing its due diligence and have people verify the emails they are attempting to have associated with the paypal account before being allowed to use the email. Paypal needs to remove my email address ; XXXX from any accounts in their system immediately.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: We had a Paypal account that we used. Our credit card was linked to the paypal account along with our banking account. We hosted an exchange student a few years ago now and helped her obtain a car while in the US. We moved money using our paypal account. They froze the account and wanted a copy of our driver license and other information which we were not comfortable providing. We have requested multiple times for them to close the account, but they will not unless we provide sensitive information. If this information was not required at the opening of the account I do not believe we should be providing it at this time. There is no cash balance or anything like that it just needs to be closed to avoid any future fraudulent activity. We have tried multiple times in the past and tried again as we received an email from paypal to validate a transaction. This transaction is not something we did.
Company Response:
State: IL
Zip: 624XX
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal charged me XXXXUSD they kept for 180 Days After account suspension. After my account was frozen, PayPal has taken the entire money frozen in my account. No communication and no emails about the money stolen. When I enquired - I got an auto-generated email. I have read the PayPal 's Policy Policy before signing up for PayPal and strictly follow PayPal 's Policy when using it. However, PayPal said I violated their Acceptable Use Policy but never tell which action violated, I am sure I never did anything violated Acceptable Use Policy. And they stole all my money saying it was compensation for their loss. Please tell me which of my actions or transactions violated PayPal 's Acceptable Use Policy and caused losses, if not they should return my money! I called paypal and they always give me an email to contect, and I kept sending emails and messages to PayPal, they always reply the same thing. And their contracts are unconscionable, for example, if your transaction that violated the AUP was for like {$30.00}, and they charge you {$2500.00} for it ( or worse, empty your whole account ). For example ( I put this legal case in Attach documents ), There's a good case study in Delaware 's view of " unconscionable contracts ''. I think a solid argument using the XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX can be made.
Company Response:
State: WI
Zip: 54701
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Date Incident Happened : XX/XX/2021 Basically i was using a app called Paypal which is extremely known for having terrible customer service. They recently limited my account and asked me to verify a couple of things. After i verified i woke up to a message saying that i have been permanently limited in other words ( banned ). This is absolutely absurd i have not broken the XXXX. They dont even respond to my messages instead they give me automated responses. Paypal does not care about there users. The items i sell are digital goods they dont require tracking or anything i accept the money through friends and family. This is insane! My Email Used In Paypal : XXXX Please Text Me Back At This Email : XXXX XXXX
Company Response:
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Seller email : XXXX I went to a website ( XXXX XXXX XXXX ) to buy a XXXX XXXX XXXX XXXX XXXX for {$66.00}. I click on PayPal payment & it went to XXXX XXXX but not his company. He sent me an email with an order # ( Order Number : XXXX Products { " XXXX '' : '' XXXX XXXX '' , '' qty '' : '' 1 '', '' price '' : '' XXXX '' } Total : {$66.00} ) and never heard from him again. I tried to contact him XXXX times via the same email : r Company Response: State: NY Zip: XXXXX Submitted Via: Web Date Sent: 2022-03-16 Company Response to Consumer: Closed with explanation Timely Response: Yes Consumer Disputed: N/A
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Date Received: 2022-02-25
Issue: Other service problem
Subissue:
Consumer Complaint: Im sure you receive complaints all the time an dive even issued a couple regarding PayPal.. I wonder when you XXXX XXXX will ever actually treat us as your boss and do something. Paypal blatant violates the electronic funds transfer act on a daily basis and gets away with it. They are not a banking institution, therefore they do not have a f-ing right to act as an authority regarding business transactions or a mediator who decides if a business is in good practice. They do. Not have a right to hold onto money for any amount of time let alone 2 weeks. It only takes them two seconds to collect it. They cant do this, you know it but you XXXX do nothing. Maybe a lawsuit against oyu for basically defrauding the tax payer which is what your doing by taking our money while misrepresenting yourselves as actually providing a service. Paypal have no XXXX right to hold my money until they determine I deserve it. They are not a back or an authority and if I have to sue you to do your job I will do that. Do your XXXX job and actually earn your pay oyu XXXX XXXX
Company Response:
State: OR
Zip: 97303
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I periodically receive emails from Paypal saying that they are updating their legal agreements and informing me that I am agreeing to be bound by their updated terms unless I close my account. I no longer wish to use their service anymore, so I want to close my account and delete my data. However, when I try to close my PayPal account, I receive a message that I can't close my PayPal account. I have attempted to contact customer service about this multiple times, but no one has been able to resolve my issue.
Company Response:
State: MN
Zip: 55305
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have had several accounts with VENMO and the last one I had was under the name : XXXX XXXX ( XXXX ) Little-Theo-Brother ... I have been getting my XXXX XXXX sent there on and off for months. There has been entirely too much hassle updating my profile and getting access to my funds. The representatives have been difficult and rude to me and constantly denied access to my funds I have about 2000 funds in my personal and business accounts, XXXX XXXX XXXX. Almost every day of the past three weeks I have dealt with the staff unsuccessfully. These are a few of the references numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX All these have resulted in my funds being frozen and denied a refund check or direct deposit for 180 days without interest which is in acceptable. I am a top member of the US intelligence community and they have even insinuated that I am a drug dealer using this account to launder funds. The only monies coming to this or any accounts in the past have been from the US TREASURY. I DO NOT RECOMMEND THIS ORGANIZATION TO KEEP ITS LICENSE TO OPERATE IN THE US.
Company Response:
State: OK
Zip: 744XX
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Contacted PayPal to halt a recent and still pending transaction that was fraudulent. PayPal refused to cancel XXXX and opened a case and told me to have my bank cancel it, which I did. Once funds were rejected PayPal, despite having a case, charged my credit card due to the rejected bank funds which they told me to do. PayPal supervisor told me they don't screen for fraud and pass that onto consumer. PayPal is violating Know Your Customer requirements under the XXXX XXXX, as in this case a foreign person/entity from XXXX opened an account on their platform under a US company 's name to carry out their fraud. Upon my request PayPal confirmed the user is in XXXX which should have raised flags as they registered under a company name. I'm addition PayPal allowed this foreign user to compromise my private banking info as the debit came from the XXXX source and not PayPal. PayPal had made the process harder on me as a victim of fraud then on the fraudster themselves. They also confirmed that if my case is successful, which it will be as the legitimate company has informed me it's fraud, I am allegedly covered by their buyer protection. I asked if they also then refunded all others defrauded by the user I reported and they said no and that anyone else would have to file their own claim. Essentially when PayPal is made aware of fraud they keep the money and pass responsibility onto the user rather than act on information they have. As they get a cut of transactions they are a sponsor of fraud on doing so
Company Response:
State: PA
Zip: 19380
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A