Date Received: 2022-02-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I noticed an unauthorized purchase was made on my Venmo account on XX/XX/2022. A total of {$100.00} was transferred from my linked checking account to purchase {$100.00} of Litecoin and included a fee of {$2.00}. I contacted Venmo and asked them to investigate. They froze my account for a couple of weeks and asked that I change my password, which I did. Today I received a response that my claim was denied and that the charge was not unauthorized. I read that there are other claims similar to mine and that this is being actively investigated. I absolutely did not authorize this purchase and at the time did not even know that virtual currency was able to be purchased through Venmo. Please advise on next steps for resolution or if anything else is needed. I am including the text from Venmo 's reply email today below. Hi, XXXX Your Venmo dispute case has been denied Original transaction : Transaction amount : {$100.00} USD Crypto bought : XXXX LTC Dispute amount : {$100.00} USD Date : XX/XX/2022 Dispute ID : XXXX Reason : You submitted your claim because you did not authorize this purchase. We received the case ( s ) you filed on XX/XX/2022. We have reviewed this transaction ( s ) and are denying your case ( s ) : This decision was made because this transaction was not unauthorized. If you'd like a copy of the documentation we used in the investigation of your claim, please email us at XXXX. Please include your name, the email address on your Venmo account, and the date you reported the claim. Thank you for your patience and cooperation. Please don't reply to this message. To get in touch with us, click Help & Contact.
Company Response:
State: MD
Zip: 20901
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account has been limited this is not the first time this has happened it is about the XXXX XXXX all money frozen business shut down completely, all because I disputed charges. My account has been open for over 25 years and I have been a loyal customer that has never filed a dispute on a charge numerous charges that I should have in all these years and this is the type of treatment that I get for my loyalty and bringing truck loads of money to paypal over the years through this and numerous other businesses.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Saturday XX/XX/22 I contacted XXXX over the phone they said I would receive a call back. I was then contacted by a scammer who claimed they were calling from XXXX. The person over the phone promoted me to download an app so they could help me with the issue I was calling about. After I downloaded the app the caller proceeded to hack my venmo account and send {$300.00} to themselves. Then they hung up before I even realized what was happening. I immediately deleted the app and change all my passwords. I was so shocked I realized I had been hacked/scammed. So I immediately contacted venmo and my bank and filed the dispute. I was told by venmo that I authorized the transaction so there is nothing they can do. This is ridiculous because I definitely did not authorize the transaction and I did not receive anything from that transaction
Company Response:
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal is deliberately and knowingly holding funds on money transfers for according to them up to 21 days for not valid reason. They scam their customers and provide instructions that are nowhere close to being executed in the PayPal online platform. I called them twice and twice all I got was extreme frustration and the message that funds will be held for 21 days. I asked them to reverse everything since they did not deliver on their promise that money would be available to my friend on XX/XX/2022 but they refuse. Money is held in their system and according to them this money will be held by them for no valid reason. The only reason I see that they are holding this money and other customers ' money is to retain it in their depository account to earn free accumulated interest revenue.
Company Response:
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Problem adding money
Subissue:
Consumer Complaint: The company PayPal never completes a simple transfer to account from bank account. They did for 60 days, but for period greater than 1 year the transactions have been blocked for what they say is a security reasons. This is false as the account is secure by access procedures and the simple fact that I control access to both PayPal and bank account. This is a simple ACH transaction that shouldnt have extra steps. I believe PayPal does this to push other revenue generating services trying to force consumers to use them. Furthermore when money has left the bank it can take 3 days to get to PayPal account. This is not XXXX, XXXX XXXX XXXXXXXX XXXX compliant. Lastly I use account to purchase bitcoin. There are what I believe to be deceptive practices in play. When you buy bitcoin there is the rate for bitcoin. Recently, 1 month, I notice after authorizing the purchase there is an confirmation screen next. The exchange rate at time of confirmation is generally {$200.00} higher than authorization screen even though market rates havent changed that much. This to me is very deceptive and should be stopped.
Company Response:
State: DE
Zip: 19904
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX someone access my paypal and withdrew {$540.00} out of my crypto currency and put into paypal then withdrew it from paypal to xoom i did not authorize this i was incarcerated in jail at the time paypal keeps saying the transaction was authorized but it was not authorized by me Paypal allowed my primary phone nunber and email to be changed during all this which allowed for this to take place had they not let this perpetrator change the primary number it would of never been able to steal all my money bc my phone was locked up with me in jail. XXXX user agreement states that unauthorized activity occurs when someones credintials are used without permissions that results in the paypal customer recieves no benefit from the transaction made which i didnt there is way more than enough here to see this was fraudulent activity and paypal let someone change nimbers change emails drain XXXX XXXX accounts and use a different unconfirmed number and email to make all this fall in place Paypal is definitely at fault here and rhem sending a computerized auto generated email saying this transaction wasnt unauthorized is there way to not have to pay people back this majes Paypal Inc thieves within there selves this is quite ridiculous money isnt easy to come by and this is also telling fraudsters that what they do is ok by their standards someone stole my oassword accessed my account and it did not benefit me that is FRAUDULENT ACTIVITY BY PAYPALS OWN USER AGREEMENT I NEED MY MONEY BACK PAYPAL
Company Response:
State: TN
Zip: 371XX
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I tried to correct my name in PayPal systems to my legal name. PayPal would not correct my name after being sent forms of ID such as my birth certificate, drivers license, passport, and XXXX. PayPal is in violation of the CIP provision ( section 396 ) and Title III ( MLCA XXXX and XXXX XXXX ) to the 'Anti Money Laundering, ' or XXXXAML ' laws, passed by Congress from XXXX and amended through the Bush Administration XXXX which makes it compulsory for financial institutions and service providers to be accountable for initial customer identification ( before they do business with a client ), and requires them to maintain extensive records of steps taken to verify the identities of prospective clients. I was sent the attached email after attempting to provide my identifying information : " Dear XXXX XXXX, Thank you for contacting PayPal. Regrettably, we were not able to change the name in your account. The name in your PayPal account can not be changed to that of another person. If this is the case, then you may want to consider closing this account and open a new account under your name and contact information. Please note, before you close your PayPal account, withdraw your balance and remove financial information ( such as, bank and/or card ). If you need to open a dispute on a recent payment, wait until the dispute is resolved before closing your account. If you're still waiting to receive an item you've paid for, you should delay closing your PayPal account until after you've received it and you're fully satisfied with it. Here 's how to close your PayPal account : 1.Log in to your PayPal account. 2.Click the Settings icon next to " Log out '' button. 3.Click " Close your account '' under " Account options ''. 4.Click " Close account ''. When you close your account, the following actions occur : Your remaining PayPal balance converts to your primary bank account 's currency when you transfer the balance to your bank account. Any unpaid money requests are automatically cancelled. You forfeit any unused redemption codes or coupons. If you have any further questions, you can contact our Customer Service by clicking Contact Us at the bottom of any PayPal page. Yours sincerely, XXXX PayPal -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Copyright XXXX PayPal. All rights reserved. '' PayPal is saying the name on my PayPal account can not be change to that of another person, but I was attempting to a correct an error and change it to my legal name. By law PayPal can not have my social security number and transactions attached to another persons name " XXXX XXXX. ". I proceeded to close my account and have my personal information deleted from their systems. I received an email ( attached ) saying my account isn't eligible for data deletion " Because PayPal is a financial company, were required by law to keep your personal and transaction data for a number of years after your account has been closed or inactive to prevent fraud, money-laundering and to comply with financial laws. The amount of time we need to keep the data is determined by federal, state, and local laws. '' What federal laws require PayPal to have my personal information attached to another person 's name ( XXXX XXXX. )? 31 CFR 1020.220 requires that accurate identifying information. Under 12 CFR 1005 PayPal must provide error resolution.
Company Response:
State: TX
Zip: 76208
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/XXXX I purchased an automatic litter box for {$89.00}, and paid through Paypal. I received a confirmation of purchase stating the item was coming from XXXX. Would not have purchased if I had known that. I never received the item and disputed the charge with XXXX credit card. They removed the item from my account. Paypal sent XXXX a notice stating I received the item and the {$89.00} Charge was put back on my account on XX/XX/XXXX. I contacted them and told them i never received it and they would not do anything. They said I need to send them documentation which I did on XX/XX/XXXX after contacting the USPS directly regarding the shipment I supposedly received. Not only did this package not get delivered to me, but it weighed 5 oz. The litter box weighs about 50 lbs. So obviously whatever was shipped was not what I ordered and was not even delivered to me. I have contacted XXXX 2 times after the initial call. The first call they said they hadn't received the documentation yet and the 2nd call on XX/XX/XXXX, they hung up on me. I just need to be protected from scams when using my card and obviously XXXX does not do that. Complaint for XXXX was denied because they said it was past a date from the purchase so I am complaining about PayPal
Company Response:
State: CA
Zip: 92653
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently limited my account for no reason for 180 days today on XX/XX/2022.. i was not even notified for such actions.I am requesting paypal to restore my account inoder to withdraw my {$690.00} funds to us during this diffucult period of COVID.I am totally confused and harrassed for such acts. kindly help me secure my account and withdraw the funds as well. my paypal account email is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal refuses to unblock my PayPal account and they won't let me withdrawal my money
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A