Date Received: 2022-02-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I ordered an item from XXXX that turned out to be defective. I Tried to dispute the charge first with XXXX, then with PayPal. Talked with both companies and was sent back and forth multiple times, but finally was told that I had to contact Paypal to dispute a charge. PayPal immediately marked the case as closed and its help information told me I can appeal their decision, but they did not have a functioning dispute/appeal process in place and they only give XXXX days to appeal. The resolution page has not been working correctly, so I can not appeal and they have no way to contact them available.
Company Response:
State: VT
Zip: 052XX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was permanently frozen without any explanation. I was informed that I violated the user agreement, but was never told what transgressions I had committed.
Company Response:
State: OH
Zip: 45140
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, someone, most likely a PayPal employee, accessed my account, linked a new XXXX XXXX account, and transferred {$28000.00} to that new XXXX XXXX account. I notified you of the unauthorized transfer immediately on XX/XX/XXXX and also notified XXXX XXXX of the unauthorized transfer. XXXX XXXX restricted the account as an identity theft account, and requested instructions from PayPal to return the funds. PayPal refused to acknowledge that the transfer was unauthorized, and therefore refused to provide instructions for XXXX XXXX to return the funds. After almost 2 months, and dozens of phones calls, and countless hours of hold time, by myself, and Detective XXXX of the XXXX, XXXX Police Dept, PayPal finally informed me that you have provided instructions to XXXX XXXX to return the funds. XXXX XX/XX/XXXX, XXXX XXXX transferred {$27000.00} back to PayPal. As of today, XX/XX/XXXX, PayPal has yet to return the funds to my account, claiming they can't find the funds. That is obviously not credible. The instructions that PayPal sent to XXXX XXXX would include the beneficiary of the funds to be returned, with my name and account number, etc. It is not credible that {$27000.00} was transferred back to my PayPal account, yet PayPal can't find the funds after 2 weeks of searching. PayPal has done everything possible to avoid returning money stolen from my PayPal account, back to me, even with the money still sitting in a XXXX XXXX account ready to be returned. Now that the money has finally been returned to PayPal, PayPal is pretending you can't find it!!!!!!
Company Response:
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I'm very satisfied to used Paypal with my online transactions as a it is where my clients send their payments. I'm doing short intro, video teaser or video promotions for my clients.. But suddenly they limited my Paypal account and they email me that I can no longer used Paypal because they noticed some activity in my account thats inconsistent with their User Agreement. Without specifically mentioning what user agreement I violated. They limited my account. Email is the only way for me to reach them but I don't received any reply from them. I was saddened with this because this is where my clients send their payment and it's affecting my business. I loved using Paypal. Hoping that they reconsider.. Thanks!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Paypal account is suddenly permanently limited on XXXX XX/XX/2022 without any valid reason and I am unable to get help from the customer service team. I have already provided all the information as asked by the PayPal team. But they are not ready to provide me any help and suddenly closed my account and blocked my money for 180 days. A few months ago, my account was temporarily limited and PayPal asked for some documents. I submitted them and my account was restored. But again when I received more orders and payments, my account was temporarily limited and asked for documents. I submitted them again but this time they permanently limited my account. I understand how important it is to review accounts timely to keep PayPal a safe environment for both buyers and sellers. As I am well aware of the PayPal policies and user agreement, I always work in good faith. I have not broken any of the user agreements or done anything wrong that my account has been made permanently limited. I would request you to please re-investigate the matter and help me reinstate my account back. The email id associated with my PayPal account is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I'm happy to used Paypal with my online transactions as a it is where my clients send their payments. I'm doing short intro, video teaser or video promotions for my clients.. But suddenly they limited my Paypal account and they email me that I can no longer used Paypal because they noticed some activity in my account thats inconsistent with their User Agreement. Without specifically mentioning what user agreement I violated. They limited my account. Email is the only way for me to reach them but I dont received any reply from them. I was saddened with this because this is where my clients send their payment and it's affecting my business. I loved using Paypal. Hoping that they reconsider.. Thanks!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account without giving any tangible reason as to why. I have some funds in the account ( XXXX USD ) which I just received as salary payout. I have tried to reach them but all they could say is I need to wait 180 days. Personally I think this is so unfair and purely evil way to treat people. Please recover my funds as I don't really care about using the account anymore at this point. Email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I am, XXXX XXXX consumer and natural live in person submitting this complaint and there is no third party involved. I received a email from PayPal stating that they were giving my personal information to a third party debt collector. PayPal has committed fraud and I did not consent benefit and authorize this action.
Company Response:
State: VA
Zip: 23606
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/22 I was notified that my Venmo account was charged {$69.00} by XXXX. I immediately disputed the transaction since I do not actively use my Venmo debit card now do I use Venmo on my XXXX account. I provided screenshots of my XXXX account showing no transactions for {$69.00} or transactions that add up to that amount. Venmo cancelled my debit card and provided a temporary credit for that charge. Then on XX/XX/22 I received another email from Venmo saying the XXXX XXXXharge was updated to {$130.00} and I again submitted a dispute. The email from Venmo detailed two separate charges of {$69.00}, the first transaction has a date of XX/XX/22 and the second on XX/XX/22. I had then received another email from Venmo from the dispute team saying if I didn't hear from an account specialist on XX/XX/22 to reach back out, I gave them a few extra days and still had heard nothing. On XX/XX/22 I reached back out for an update and on XX/XX/22 Venmo stated that my dispute was denied and to check my inbox for details, I checked my inbox and received no emails with the denial. I responded back since I know the total of {$130.00} was in fact fraud. Venmo asked me to further information proving why I was appealing the denial, I again sent the screenshots mentioned above - since it was unauthorized I do not have further information. On XX/XX/22 I received another email from Venmo saying they can not appeal my dispute without further information since I don't have evidence from XXXX that the charge was fraud.
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My PayPal account was fraudulently used to make a {$230.00} purchase from XXXX with my credit card. On XX/XX/2022 at XXXX I received a text message from PayPal that my account had been charged {$230.00}. Upon inspection, my card had been used via PayPal to purchase a XXXX Thermostat going to one XXXX XXXX in XXXX, NY. I changed my PayPal password, removed all payment methods, and reported the fraudulent charge to my credit card company. PayPal portal keeps crashing when I try to report the charge. I have notified XXXX who are working to cancel the order.
Company Response:
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A