Date Received: 2022-02-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal got my funds amounting to {$71.00}. They say that I can withdraw it after 180 days, but my balance is now {$0.00}. They withdrew it ( Paypal ) already.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: My problem is with PayPal. I received a refund from a vendor on XX/XX/2021 that should have gone back to the purchasing credit card ( XXXX ) but that instead PayPal is holding XXXX in the form of " Money is Waiting for You ''. PayPal will not transfer amt to XXXX card as a refund claiming that vendor method of processing refund is to blame, so I asked for a refund by check as best and most private alternative - I do not want to give PayPal any additional personal or bank information to obtain refund. PayPal indicates that this is possible, but in practice it has been impossible to implement over many months of attempts. On website, I'm directed to click " XXXX XXXX XXXX ''. Options then include : Transfer it to your bank '' or " XXXX XXXX XXXX XXXX '' or " get a check by mail instead ''. Selecting " get a check '' links to window where user is asked to select either Transfer " in minutes '' for a fee or in XXXX days for no fee. Either choice takes user to to next step which requires user to link a bank account, which is precisely what I don't want to do. XXXX is to set up PayPal cash XXXX, which requires providing XXXX etc. How can this be legal?
Company Response:
State: CA
Zip: 94801
Submitted Via: Web
Date Sent: 2022-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I recieved a bill from Pay Pal, stating i should contact them concerning this at the # given XXXX. I called and told the person about the invoice and he stated he would transfer the call, a man stated his name was XXXX and he was in charge of financial matters at that location. Then he said the phone connection was not clear and he needed to call me back on another line. He called from # XXXX and he began explaining how this would have to be resolved. He looked through my computer and found my bank account, then he deposited {$1400.00} to my account., when it was complete. then he said he had made an error and the deposit he placed in my account should should have been {$1100.00}, he wanted me to go to a store and purchase XXXX {$100.00} gift cards and call him. My care giver was with me all this time and she said this was a scham. I should have listened but Pay Pal would never allow this unless it was in on it all the way. I was not able to buy XXXX cards, only two. All told I have been taken for {$200.00}. and hope this will detur anyone else from the same as me.
Company Response:
State: TX
Zip: 76082
Submitted Via: Web
Date Sent: 2022-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I have XXXX refunds missing childtax payments missing andXXXX loan missing and my paypal and XXXX WONT RELEASE TJOUSANDS of dollars to me XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX ohio,XXXX my address my email XXXX my phone number XXXX
Company Response:
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Case description : We already discussed about my account ( It was closed because I linked more than the allowed number of Visa cards ) Then you made me wait 180 days Then I asked for my money back and it was returned to my account Here is a description of the problem : The problem is that I can't withdraw my money because my account doesn't allow me to link my bank Here is a screenshot of the error that appears when trying to link the bank PayPal_ Wallet.pdf ( XXXX KB ) ( I have tried more than one bank account, I am very sure that their status is active and there is no problem ) And here is a screenshot when I followed the link indicated in the first screenshot Resolution Center.pdf ( XXXX KB ) ( didn't helps ) Also I tried to contact support but they only reply with default reply 's that didn't helps!. Thanks for CFPB, PayPal team.
Company Response:
State: OR
Zip: 97230
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, made a purchase at XXXX paying with PayPal. PayPal advertises Return Shipping on Us XXXX XXXX XXXX XXXX XXXX Through this program, PayPal reimburses return shipping costs if they are not free or provided by the merchant. I need to return the purchase made at SupplyHouse.com. They do not offer any free return, I have to pay for the return shipping costs. Therefore, I tried to use PayPal 's Return Shipping on Us benefit, and I could not initiate the process. In different computers ( home and office ) the screen does not load properly, there are empty boxes and blank spaces where a text should be ( attached ). It is clearly an IT issue, a bug in your system. I contacted PayPal customer service and then was transferred to a so-called specialist signing as XXXX. This person asked for sensitive information like full transaction detail, then I was asked to open the Terms of this benefit and was told I am not eligible. This so-called specialist is totally uninformed and poorly trained, and does not understand how this benefit works. This representative said that because XXXX has a Return Policy, I'm not eligible for this benefit at all. This is absolutely incorrect because this benefit is about covering return shipping costs, and not about accepting or not a return. This benefit covers return shipping cost when merchant does not provide free return. It is very poor service, coming from a so-called specialist. If this is the kind of specialists PayPal have, I can't imagine what else can be wrong at this company.
Company Response:
State: NY
Zip: 10016
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX XXXX XXXX XXXX is requesting payment for a debt to Paypal. All purchases are immediately paid and my business has no debts with Paypal. This is clearly a scam.
Company Response:
State: CT
Zip: 06776
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I used my Paypal account balance to pay for an account transaction of {$100.00}. My paypal account balance is {$340.00}. Paypal deducted the money for this transaction out of my private linked bank account without my authorization instead of using the funds in Paypal.
Company Response:
State: OH
Zip: 45069
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Dear Paypal I have had a personal account with you all since XXXX. On my personal account you all have me marked as a seller I guess because I accept so many payments for my XXXX company and I have been operating through my personal account no issue for years. XX/XX/XXXX I established an LLC for my company called XXXX XXXX XXXX XXXX. I have 13 1099 contractors under my LLC. My CPA advised that I open a business account with Paypal since I use your platform to receive business payments as well as pay some of my contractors. I opened the business account using the email address XXXX I used my business name XXXX XXXX XXXX as well as my newly established EIN XXXX for my LLC ( which I have no converted to S corp ). I advised my contractors as well as the clients that pay me for marketing this is my new paypal email address. In less than 2 weeks of opening the account no warning Paypal sends me an email stating that you all permanently limited my account and that I am unable to use it ever again. I called in to Paypal and explained they stated they would send a ticket in requesting for it to be reopened. Never received an update so I called again, turns out the rep states sorry you never received an email but they denied the ticket and she is unable to tell me why other than it states the account was shutdown due to fictious information was used to create the account and the bot you all have setup shut me down because of it. This is outrageous I have had an account with you all for almost 10 years. I would think like you all do others if you felt any information was wrong I couldve been at least given the chance to provide proof. To say there is nothing we can do our robot shutdown your account is absurd. I am requesting that corporate looks into this and reinstate my account as I have also placed all my business information with this letter to prove all the information I used to open the account was true and accurate. Also, even the business account that was linked to my paypal had my business name on it as well. To just shut down the account and state your keeping the funds I had in there for 6 months just isnt okay. I have done nothing wrong I have never used your platform for any illegal services or activity and I have had a personal account with you all for so long I cant believe you all didnt give me the curtesy like you do so many others by just requesting the documents needed to verify my new business account. I am asking please check into my business account and please compare it to attached documents and you will see I have been operating exactly how I created the new account. Thank you so much for your time.
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Around XX/XX/2020 I had a friend transfer money to a Paypal account I have. It was around {$600.00} dollars. I have not been able to withdraw this money since. I just want a check with my funds to be mailed to me but when tryingbto request my money paypal website leads you around in a circle. They want to redirect you to give more personal info and use their new banking sevices but I have a credit union that treats me fairly and has never held my money hostage before, so I want to stay with them. This is predatory banking and wrong. I was not able to get them on the phone ever. Nothing has been resolved yet. Also, since paypal is a bank of sorts they should offer a statement. It would be nice to request a statement for the life of my account to see the fees they are charging me.
Company Response:
State: MT
Zip: 596XX
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A