Date Received: 2022-03-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I initiated a dispute with PayPal regarding a {$130.00} transaction from a merchant which was a recurring service which had been cancelled. I purchased a domain name from XXXX ( XXXX ) and never consented nor authorized a charge for web hosting in addition to the domain name. I never received advance notice that I was going to be billed for something in which I did not sign up for. Despite their own terms and conditions requiring XXXX day notice on billing, I received the invoice 1 day before the renewal, via email at XXXX on XX/XX/2022. I cancelled the service shortly after midnight on XX/XX/2022. I was billed by the merchant, for a service that had been cancelled, after never actually signing up or requesting that service, on XX/XX/2022. Multiple attempts to contact both PayPal and the merchant XXXX have been unsuccessful. Multiple email requests to both have gone without a response to date. I am requesting a full refund of {$130.00} regarding these charges. They were deceptively added to the account, and the company makes it impossible to cancel the charges. Hold times of multiple hours are met when attempting to speak with their " Cancellation '' department over the phone, and emails and live chats go without a response.
Company Response:
State: NH
Zip: 034XX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX-I was sent {$38.00} dollars XXXX-I was sent {$700.00}. I have been paying friends and family through this app. When I went to transfer my funds to my bank, they froze my account. I sent them all the necessary bank statements and DL and the closed my account. They have {$730.00} of my money and will not return it. I need to pay my rent. This is a horrible thing to do during a pandemic. Ive been dealing with this since XX/XX/2021 and now Im out of {$730.00}!
Company Response:
State: TX
Zip: 78653
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Pay pal has permanantly frozen my account for no reason. A friend tried to send me money on XX/XX/2022, and i could not access it. I called customer service and tried to transfer different ways at the suggestions of customer service, and then paypal froze it. I contacted supervisors several times & said i was not a buyer or seller... .just friend to friend... but they say they are keeping my money 180 daus. That is XXXX. I did nothing wrong. They should be shut down.
Company Response:
State: AR
Zip: 718XX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My name is XXXX XXXX and I have been an customer w/ PayPal for many years. I received an email on XX/XX/2022 at XXXX a.m. eastern time stating that my PayPal account was permanently limited/ banned due to potential risk. The PayPal account was last used on XX/XX/2022 which was utilized as an payment method for an transaction. I do not sell goods, I do not own a business. My account is strictly personal usage only. I do not export or import goods, I do not send or receive money using the account. I am simply an regular consumer whom uses PayPal as a safety net when shopping online. There is only three reasons my account MAY HAVE been banned for : First reason could be that PayPal closed and initiated a new account for me on XX/XX/2022 due to my previous one ( that I used for years ) being created in another country which I was unaware of when I was XXXX XXXX military. Secondly, the mobile devices I use to access PayPal services automatically uses an VPN which triggers PayPal 's banking system of suspicious activity. Thirdly, I ordered an PayPal prepaid debit-mastetcard card and did not activate it as of yet, which is my legal right. For these reason 's my account should not be delayed for 180 days or permanently restricted to limited use/banned. I am in good standing across all PayPal platforms and have never attempted or thought to commit fraud or infringement against or upon PayPal 's terms and agreements of services.
Company Response:
State: GA
Zip: 30116
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX//2022 I received a casino payout in the amount of {$3600.00} to my PayPal account. Seconds later PayPal closed the account, and is holding these funds ( in case of a dispute made on the transaction. ) this was in a purchase made it is a payout it can not be disputed. I have never had disputes in this account. I have used it for months for the exact same reasons. PayPal customer service rep told me they can not hold this money. When I called back to see why it hasnt been released yet another rep told me I was misinformed by the first rep and the date of release if they allow it is XX/XX/2022. I have offered to have the casino call them they told me this wouldnt help.
Company Response:
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Some friends sent me money to my Venmo account to buy some plane tickets and I would be in charge of buying them all together for personal reasons I couldn't travel and the airline refunded me the money in full the tickets were first class tickets with a value of XXXX usd each, so when the money was returned to me by the airline, the amount was approximately XXXX usd days later Venmo freezes my account and asks me for proof of identification and after that they send me an email saying that my account had been closed permanently I think that if they close my account for some reason that I don't understand because they don't want to explain to me what the reason was, they should let me withdraw my funds to my bank account because it's a lot of money
Company Response:
State: FL
Zip: 33018
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a Venmo account with a balance of {$1100.00} that the company will not allow me to access. On XX/XX/22, I received an email stating in part, Your Venmo account has been frozen due to recent activity that appears to be a violation of our User Agreement. If you would like to reactivate your account, please submit a picture of your unexpired US government- issued photo identification via our Document Upload Form, linked below. This is required to ensure you are the legal account holder. On XX/XX/22, I uploaded an image of my US passport card via the link they provided in their email. On XX/XX/22, I received this email : Hello, Thank you for reaching out. While we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. Team Venmo I have sent emails to XXXX and reached out multiple times to Venmo support ( XXXX ). No one can explain how I violated the user agreement, or how I can get my money out. At the moment, my Venmo balance is all the money I have to my name, so this is devastating. Please help!
Company Response:
State: NY
Zip: 12065
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Venmo froze my account when I reported unauthorized transactions a few months ago I don't know the exact date they told me I had to prove my identity to unfreeze my account so Friday XX/XX/XXXX I think Friday was the XXXX I finally got my ID I sent in a picture of my ID with a selfie of me holding it like they asked me to and I got an email back saying my account was permanently deactivated and they were keeping my funds for 180 days how do I get punished for somebody hacking their system and stealing my money and they did an investigation and in the investigation they found that there was unauthorized transactions I just want my money out of the account and they can close it I want nothing else to do with that account except for I want my money that belongs to me there's {$600.00} in my account that's a lot of money to just let someone take and not do nothing about I'm being evicted because I told my landlord as soon as I got my ID I would be able to get to the funds to pay my rent I'm 3 months behind he was going to let me pay that {$600.00} and now I have to move because venmo won't give me my money and I don't have the money to move now I'm going to be on the streets because of venmo
Company Response:
State: OH
Zip: 44035
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX .Paypal closed or limit my account for just no reason. After receiving funds to my account, I could not withdraw the funds or make used of the funds in my paypal account. I was told funds will be held on my paypal account for 180 days, but now it is more than two years. No email from them about the release of my funds. My paypal email is XXXX I will be very happy if this can be resolved for me because I need that funds to fix a lot of things right now Thanks.
Company Response:
State: OK
Zip: 74701
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal account and once XXXX issued me my Social Security Card I uploaded the documents needed to verify my account, after over a week of it still not being verified, I contacted PayPal, on XX/XX/XXXX they verified my account however they were still telling me that I needed to verify my account to get a cash card for my account, I called them again and I was told the system had to reset and give it a few days and it would be fine. I called back on the XXXX, multiple times, again I was told by several people that they verified my account and it was good to go but as soon as they would foward me to card services again it would be unverified. Again, they lied and said it was fixed and said I needed to apply online and they would send me the info to apply because they would no longer do it over the phone, again the PayPal site said that I needed to verify my account and I called back, rinse and repeat the same conversations all over again, again I was told to give it a day and it would be fine. During that day I received XXXX emails telling me my account was verified. On XX/XX/XXXX I called again, and again multiple times, I was repeatedly told the same thing only this time they said the issue was my SSN wasn't signed and I didn't show all four corners of my ID or proof of address, despite previously verifying my documents were fine, and my ID did show all four corners. I reuploaded my signed SSN and proof of address, they again verified my account, I repeatedly made them stay on the phone while I applied for a cash card to prove the issue had not been resolved, each time they would continue to lie and say it was despite my realtime seeing it had not been resolved. I asked them which oversight agency oversees PayPal so I can make a complaint, several employes told me that they are not allowed to tell me that information and I have to submit internal complaints, I told them this wasn't good enough, I have been dealing with them for days and have spoke to the backend and supervisors and the issues were never resolved and they kept lying, I wanted to know which oversight agency they fell under to lodge a complaint, again I was told they were not allowed to tell me who I can complain to or give any information about outside protection agencies they fall under. I told them that this seems illegal, if I had an issue with a bank or any other company, they would direct me to the complaints process whether it be FTC, CFPB, etc and would not try to prevent customers from lodging complaints against the company. They are purposefully misleading customers trying to prevent them from complaining to federal oversight agencies. Prior to this call being completed I was once again told the issue was fixed, to apply online, I once again tried to apply while on the phone still and got the same response, my identify needs to be verified, I was told it was inaccurate and I needed to wait an hour to do it and it would be fine, I tried again at the XXXX mark, XXXX, several hours later and this morning ( XX/XX/2022 ) and am still told I need to verify my identity. I have called back, they have told me my identify needs to be verified and that they needed proof of my full SSN, which they have two copies of, I asked to speak to a supervisor and have been placed on hold and repeatedly told that supervisors are too busy to take my call. They have been given my ID twice now and refuse to fix the issue while continuing to lie saying that they have, since they have told me each time that the calls are reordered there is an extensive record of what has been said in these calls and records of the repeated lies, deceptions, and unwillingness to provide info for complaints to government agencies that oversee these issues. I had to locate and call CFPB on my own and ask if it was the agency I complain to and was told that it is. As you will also see in the proof so far today my account has been verified twice accourding to PayPal emails.
Company Response:
State: TX
Zip: 77040
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A