Date Received: 2022-03-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Paypal claimed to being holding my funds for 180 days even after I submitted the proper paperwork they did not release all of my funds. It was over {$25000.00} they gave me back a little over XXXX back.
Company Response:
State: MA
Zip: 02128
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account for no reasons and they will not helping me with getting it back up and going. I am not sure if this is someone mistake as I assume, it has to be. I have not been able to get help from them for months, but I just remembered that I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used Paypal quite frequently My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: XXXX XX/XX/2022 I was approved for the Paypal XXXX XXXX credit card with XXXX XXXX, the 2 % reward card. The card was then linked to someone elses paypal account who then made fraudulent charges. I had them cancel the card before the physical card had shown up in the mail. After issuing a new card and receiving it in late XXXX, Paypal has not linked this card to my Paypal account. I have no online portal to access this card or its statements. I also can not get any rewards from this card as they are all paid directly into the paypal account with no way around it. There is no alternative offerd by XXXX. I have attempted dozens of times calling them over XXXX, and XXXX, until now. They have submitted 3 linking requests, none of which have worked. I call paypal, spend 2 hours on the phone as they transfer me and re route me or hang up on me, and end up being bounced back and forth between Paypal and XXXX XXXX. Paypal blames XXXX, XXXX blames Paypal, and not a single person has stepped in to help. I have no way to get any further with either of them. XXXX and this card still is not linked to my account and there is no sign of progress or help from anyone to get it done.
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/2022, I received an email from Venmo stating that my account was going to be frozen. I responded to that email immediately upon receiving it, and for days afterwards. I also received a separate email, asking for a copy of my photo ID, which I sent immediately upon receiving that email. I tried calling Venmo and was told I have to keep responding to the original email chain that sent me the notice. I also used the chat option, where each customer service representative told me the same thing : respond to the original email chain that sent the notice. I want to know what I did wrong that warrants a frozen account and that is having Venmo withhold my money from me for up to 180 days, they claim. The only answer I have gotten is that I violated their User Agreement, but they won't tell me how. I have read through the user agreement multiple times and find nothing that I did wrong. I want them to release my funds ( which is {$5000.00} as of today, XX/XX/2022 ) to me and I promise I will never use their platform again, even though I did nothing wrong.
Company Response:
State: UT
Zip: 845XX
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent {$9500.00} to XXXX XXXX on XX/XX/2022. He lives in XXXX. I live in the US. This was for a trip we had planned with our families in XXXX. After doing a lot of research, we felt like Paypal was the simplest way to send the money to him so he could book everything for us, given the language barrier. After sending the money through Paypal, Paypal has decided to close his account. They will not refund the money to me or give him access, so {$9500.00} just sits there for the next 180 days. There are 4 of us going on this trip with our kids, one of the other people in our party also sent a payment for his portion, Paypal has done the same with his money, so $ XXXX is just sitting there for the next 180 days. They wont talk to us, they wont give us any information other than its just closed and there is nothing we can do. I have called numerous times, conferenced XXXX in on the call with Paypal to confirm this is all above board, but they wont budge.
Company Response:
State: IN
Zip: 47630
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Im XXXX XXXX and have a PayPal account thats Ive not used in years. I get a call recently that I owe {$300.00} + for an XXXX account I never setup, My email, XXXX, XXXX, PayPal, and Venmo accounts were all hacked. Reinstated my email but cant access PayPal or Venmo anymore. The debit is already in collection and Id like to resolve this. Thank You.
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX I used Venmo to send my husband money so he can transfer it to savings. He tried depositing it into his account and it kept giving him problems. Venmo then proceeded to tell him to transfer the money in small increments so he did and said itll be deposited in 2-5 days or something like that. The next day we BOTH received emails saying our accounts have been frozen and we needed to send proof of identification! So we did. After some time they sent us an email saying our accounts have been permanently deactivated! The money was never transferred to my husbands account. I keep calling and emailing and they keep giving me the runaround! Nobody wants to explain why our accounts were closed! And they dont want to give us our money! I will be contacted a lawyer and news and everyone I have to for others to be aware of this! Its completely unfair. That money was for savings for a house purchase!!
Company Response:
State: MA
Zip: 01104
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello XX/XX/XXXX I believe or XX/XX/XXXX I sent money to a friend I meant to send it from my debit card because I know transactions usually come out right away this transaction I did through Venmo I sent my friend some money I guess when it was time to have them take the money out they said venmo gave the money on my behalf which I never asked them to do and nowhere in any of their polices that I saw or asked a rep by the name of XXXX to provide me with a policy or something that clearly states venmo will front the money on your behalf if its not there because I still got a nfs fee by my bank so that was already taken care of but venmo fronted the money so now they want me to pay XXXX dollars because I did pay XXXX dollars and then XXXX and then I thought why am I paying this I did not ask anyone to front the money for me I didnt ask anyone to do anything for me so I strongly believe I dont owe anything I should not owe anything I provided polices that I found on venmo account I just got done talking to XXXX they sent the transaction to collections already and I spoke to a. XXXX yesterday who said I have to pay it meanwhile venmo doesnt say anywhere on the policy that I have read that says they front the money on your behalf because if that is the case I shouldnt of received a XXXX dollar fee from my bank which I have proof of
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I made an error and transferred {$360.00} from my PayPal account to XXXX XXXX. I immediately noticed the error and contacted XXXX and they agreed to issue a refund. After a few days I didnt see the refund and again contacted XXXX who advised they sent the refund and to contact PayPal . I contacted PayPal many times before getting a response where I explained the issue. I believe they wrote down notes and advised they would look into it. Days later still no response from PayPal. I again contacted XXXX and they advised the refund had been issued and to speak to PayPal. Again many attempts to get a person to help me was unsuccessful. I called and messaged without response or I got the BOT response someone would get back to me. I repeatedly asked for a supervisor to no avail. I am extremely frustrated at this point as {$360.00} is alot of money for me as Im on XXXX income. On XX/XX/XXXX I received a refund for {$1.00} which was deposited into my PayPal. I quickly contacted XXXX who advised they had sent me the entire amount of {$360.00}. They advised contact PayPal. Again many calls and messages were sent with PayPal saying that I accepted the {$1.00} refund and they cant do anything else. I didnt accept this it automatically was deposited. Many attempts to get PayPal to understand this problem and I was finally advised my original dispute was amended and I should see the refund. I even received a case closed notice saying the dispute was closed in my favour for {$360.00}. I still have to received my refund and again PayPal is saying that nothing can be done. I went back to apple and they advised if PayPal would do a charge back they would reissue the refund. PayPal has refused to help me any further and said contact my bank. At this point the bank said they cant help as too much time has passed. PayPal is refusing to help me XXXX has said they will refund if PayPal does a chargeback. Im so upset and frustrated that PayPal can just ignore my problem I dont know where to turn. I have attatched correspondence a lot of which was done by the messages system PayPal uses. Please can you help me?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, my XXXX XXXX, XXXX XXXX XXXX XXXX, opened up a PayPal XXXX Account as a payment gateway for online registrations for parents to sign up their kids for summer camp. I set up the registration form online through XXXX. XXXX offers PayPal as a payment XXXX to process payments. I connected my Paypal account to XXXX and the embedded code into my website ( XXXX ) and began accepting XXXX XXXX Registrations. XXXX XXXX is runs for only 4 weeks out of the summer, Monday through Thursday from XXXX am - XXXX pm and is for kids ages XXXX years old. PayPal immediately restricted my account stating they would hold the funds for 21 days as a standard procedure for new accounts. They asked me for my D.L. and to verify my business by uploading a copy of my IRS letter with my EIN. I downloaded the information as requested. The next day, I received another account limitation notice asking me to submit my supplier bill and the shipment confirmations for all of the charges on my PayPal account. in this communication, there was a number for the Account XXXX XXXX, so I called the Account XXXX XXXX. I spoke to a PayPal representative on the phone and explained that there were no supplier bills and shipment confirmations since I was taking camp registrations. The fee for 1 week of camp is {$130.00}. The representatitive for PayPal took my information and told me he would pass it on to the review team. The next day I received a notice that PayPal would now be holding the registration funds for 180 days and my account was permanently restricted. I again called the account limitation department and I asked to speak to a manager. They transferred me to an employee named, XXXX, who worked in the account limitations department. XXXX advised me that I could file an appeal. XXXX asked me for the business information again and he verified that the documentation they requested I provide them had, in fact, been received by PayPal. I explained to XXXX what the charges were for and that PayPal was requesting that I submit a copy of the supplier bill to them along with the shipment confirmation for all of the charges I had taken. I explained that I was using PayPal for camp registration and provided him with the company website so he could verify it. XXXX said he filed an appeal and I should check back with them in a few days. I called back 4 days later to the PayPal account limitations department where I was told that my appeal was denied. After a long conversation with PayPal account limitations department, the account limitation department refused to disclose to me why my PayPal account was limited and restricted or what portion of PayPal 's user agreement I had violated. They were unwilling to tell me or negotiate with me in any manner to resolve this issue. I made it XXXX clear to PayPal 's account limitation agent that their specific actions of limiting and then restricting the summer camp fees was prohibiting XXXX XXXXXXXX XXXX from obtaining permits, purchase tee shirts for camp participants, and blocking the companies ability to meet payroll for the employees hired to run summer camp. I asked them to refund every charge on the PayPal account from XX/XX/2022 through XX/XX/2022 directly to the parent/parents PayPal account , debit card, credit card account and that I would use a different payment gateway to accept payment. They were unwilling to negotiate or refund my client 's money. PayPal has restricted my access to my account and removed my ability to personally refund any payments made to me as well. PayPal is currently holding {$12.00}, XXXX and preventing my L.L.C. from performing its contractual obligations to summer camp participants and their parents who paid for camp utilizing PayPal. I was advised by PayPal that I will have to wait until XX/XX/2022 for further instruction on how to release my funds. Their agregious conduct and failure to explain the specific reason for limiting the account, restricting the account, and refusal to refund the parent/parents payment directly to them is unconscionable and leaves my L.L.C. and its reputation in peril. This action by PayPal is harming my business and I have serious concerns that PayPasl is earning interest off the money being held.
Company Response:
State: MO
Zip: 63385
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A