Date Received: 2022-03-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I use PayPal for several online purchases, specifically their app. I had to change one of my account numbers ( due to unrelated fraud on the account ). To keep this clearer : I had a XXXX card as my preferred charging option. New XXXX card was added the same day I got the new card. I set it as the preferred option again. I received no warnings that any subscriptions would need to be reviewed. I did not update or change anything for any of the other accounts. Today I log into my XXXX checking account and see my balance is considerably lower than I thought it should be and see that I have a PayPal transaction charged to it, which should have never happened. I did not authorize that. I immediately log into PayPal and see that not only did that transaction post but I have a second one that shows it has gone thru today as well. That will put my account negative and at this point, Im frustrated. I use my credit card for these purchases, not my checking account, because I keep the balance low intentionally and this is not what I authorized or signed up for. When I reached out to PayPal : their answer was to tell me they cant change was has posted. Never did they address my repeated complaint that the transactions were not authorized from that payment account. Their app should have had a warning or a prompt like youve changed your preferred payment : do you want to check your subscriptions too?
Company Response:
State: MO
Zip: 63301
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In late XXXX, 2021, I tried to purchase {$820.00} tickets from XXXX XXXX using a newly opened PayPal account. After several days had passed and I hadnt received a reservation or confirmation code from XXXX so I contacted XXXX by phone. The XXXX representative said that they hadnt received the money from PayPal and would not give me the reservation until they did. I then contacted PayPal and their representative said they would not give the money to XXXX until they received the reservation from them. So I cancelled the order to PayPal and purchased the tickets directly from XXXX. When PayPal started billing me for this reservation by email, I contacted XXXX; but they said they couldnt help me since they dont deal with a third party credit company. PayPal is still billing me as of XX/XX/2021, for the {$820.00} plus late charges and interest even though Ive gone through the PayPal dispute resolution process, the dispute cases were closed, and I was given assurance of a zero balance in late XXXX by two different PayPal representatives in two different phone calls. I closed my account with PayPal in late XXXX.
Company Response:
State: NM
Zip: 880XX
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My venmo account was hacked and I was able to regain access to it but it looks like someone sent the person that had my account money. Now the person is requesting it back but I dont have the money since Im not the one that received it.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Other service problem
Subissue:
Consumer Complaint: Re : XXXX Venmo provides a toll free number but the call tree will not connect to any human. Emailing support generates a request to call the dead end toll free number or chat which can not work when the account is frozen. Attempts to contact support via XXXX and XXXX have been fruitless for over 24 hours. I need direct communication with Venmo support to address the issues with this account. Toll free and chat do not work at all. XXXX and XXXX support feeds for Venmo are likewise useless and unresponsive. Venmo has my phone number and I have request live phone support given they have crippled all other means of communication if information transfer.
Company Response:
State: OK
Zip: 73170
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX COMPLETED A PURCHASE THROUGH VENMO UNDER THEIR PURCHASE PROTECTION SERVICE. PAYMENT WAS TAKEN FROM MY XXXX XXXX ACCOUNT THAT DAY IN THE TOTAL OF {$920.00}. - SELLER SHIPS ITEM. ITEM ARRIVES ON XX/XX/XXXX. THE ITEM IS SIGNIFICANTLY NOT AS DESCRIBED. I REACH OUT TO THE SELLER- SELLER THEN STATES SHE WILL NOT ACCEPT A RETURN. - ON XX/XX/XXXX I FILE A DISPUTE WITH VENMO FOR THE PURCHASE. I SUBMIT THE DISPUTE ON THEIR WEBSITE. HOURS LATER, I RECEIVE NO CORRESPONDENCE IN REGARDS TO MY DISPUTE- IE : NO CONFIRMATION EMAIL REGARDING THE CASE. I THEN CONTACT MY XXXX XXXX. I FILE THE SAME EXACT DISPUTE WITH THEM, SAME INFORMATION, SAME PHOTOS OF THE DAMAGED ITEMS, ALL THE SAME. -I CALL VENMO LATER THAT AFTERNOON BEFORE THEY CLOSE AND SPEAK WITH SOMEONE. HE COULDN'T FIND THE DISPUTE I FILED. THEN SAID HE DID FIND IT. I LET HIM KNOW I FILED WITH MY CREDIT CARD AS WELL. HE SAID IT TAKES 30 DAYS FOR VENMO DISPUTES. - MY XXXX XXXX CONTACTED ME THE SAME DAY VIA EMAIL, STATING THEY REVIEWED THE DISPUTE AND WOULD BE RETRIEVING THE FUNDS FROM VENMO FOR THE DAMAGED ITEM. - ON XX/XX/XXXX I EMAIL VENMO AND LET THEM KNOW MY CREDIT CARD HAS HANDLED IT. AND PER VENMO RULES ON THEIR WEBSITE, IF A CREDIT CARD HANDLES THE ISSUE - VENMO WILL CLOSE THE DISPUTE WITHIN. - I RECEIVE NO CONTACT FROM VENMO FOR NEARLY TWO WEEKS. -ON XX/XX/XXXX I RECEIVE AN EMAIL FROM VENMO STATING THEY DENIED MY DISPUTE DUE TO AN " EXTERNAL CASE RECEIVED '' .IE : XXXX XXXX XXXX XXXX MULTIPLE ATTEMPTS BETWEEN XXXX XXXX XXXX I TRY TO USE MY VENMO ACCOUNT AND IT IS FROZE. NO EXPLANATION AS TO WHY. -CONTACT VENMO ON XXXX XXXX SPEAK WITH A WOMAN NAMED XXXX, VERY HELPFUL, EXPLAIN IN DETAIL THE ISSUE. SHE STATES SHE IS TAKING THE INFO I AM GIVING HER AND ADDING IT TO THE DISPUTE AND REOPENING THE DISPUTE AND ESCALATING IT. SHE SAYS SHE CAN SEE ALL THE PHOTOS I SENT IN OF THE DAMAGED ITEM, AND I EXPLAIN IN GREAT DETAIL HOW MISREPRESENTED THE ITEM WAS DURING THE PURCHASE. XXXX SAYS I WILL RECEIVE AN EMAIL WITHIN XXXX BUSINESS DAYS. IT IS NOW XX/XX/XXXX, I HAVE RECEIVED XXXX EMAILS REGARDING THE MATTER. I HAVE CONTINUED TO EMAIL XXXX MULTIPLE TIMES AND AGAIN, THEY REFUSE TO RESPOND. I CALL AGAIN TODAY, AND AGAIN, I AM TOLD DISPUTES DOES NOT HAVE A NUMBER TO CONTACT THEM THROUGH, CONTACT IS ONLY THROUGH EMAIL. AGAIN, TELL ME THEY HAVE ESCALATED THE ISSUE, AND I WILL RECEIVE AN EMAIL IN XXXX BUSINESS DAYS. THEY CANT KEEP ANY INFORMATION IN ORDER, I DON'T THINK THEY HAVE A CLUE WHAT THEY ARE DOING, THEY TOLD ME MY CREDIT CARD NEVER PAID FOR THE ITEM. WHICH IS IMPOSSIBLE, THE ITEM WOULD NOT HAVE BEEN SHIPPED IF THE SELLER DIDN'T RECEIVE HER MONEY. SO YES, MY CARD DID PAY AND WAS CHARGED. THIS COMPANY IS A COMPLETE JOKE. MY CREDIT CARD APPROVED THE DISPUTE BASED ON THE SAME INFORMATION THAT WAS SENT TO VENMO, BUT VENMO SEEMS TO THINK I OWE THEM THE MONEY THAT XXXX XXXX PULLED BACK FROM THEM. THAT'S NOT HOW PURCHASE PROTECTION WORKS. IN REGARDS TO THE PURCHASE- THE SELLER IS AWARE OF HOW THESE TRANSACTIONS ARE MADE, AS I HAVE ATTACHED A PICTURE OF ONE OF HER LISTINGS FROM 2020 WHERE SHE GIVES DETAILS, THEREFORE SHE KNOWS WHAT SHE IS TO DISCLOSE IN THESE SALES. XXXX WAS ASKED IF THERE WAS " LET OUT '' IN THE DRESS, WHICH AT THAT TIME WOULD BE WHEN SHE WOULD TELL THERE IS OR IS NOT LET OUT ALONG WITH INFORMATION THAT SHE HAD THE DRESS ALTERED AND LET OUT. SHE NEVER GAVE INFORMATION. SHE STATED SHE WAS THE SECOND OWNER OF THE DRESS- WHICH IS FALSE, AS SHE IS THE THIRD OWNER OF THE DRESS, AT BEST. PROOF IS PROVIDED WITH DATES TO SHOW SHE IS ABSOLUTELY NOT THE SECOND OWNER, THEREFORE THE SALE WAS BASED ON LIES. SHE ALSO WRAPPED THIS DRESS IN HER USED PERSONAL BATH TOWELS, WHICH HAD HOLES IN THEM. AND SHIPPED IT IN A BROKEN XXXX XXXX. XXXX XXXX WAS GIVEN XXXX $ FOR SHIPPING, THE SHIPPING TOTAL WAS {$35.00} AND SHE COULD HAVE EASILY PURCHASED BETTER PACKING TO SHIP THE ITEM IN. THE USED BATH TOWELS ALONE IS JUST ENOUGH FOR THIS TO BE DISPUTED. THE CONDITION OF THE DRESS, AS YOU CAN SEE BY THE PHOTOS ATTACHED, IS ABSOLUTELY NOT SHOWING ANY SIGNS OF THE DRESS IN THE HORRIBLE CONDITION IT ARRIVED TO ME IN. SHE KNEW SHE WAS TAKING ADVANTAGE OF SOMEONE.
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has closed my account for no reason on XX/XX/2022, and will not help me with getting it back up and going. I'm not sure if this is a mistake but I assume it must be. I have not been able to get any help from them but I realized I could file a report here since I feel they are not doing their job properly and it is affecting me a great deal since I used Paypal very frequently. Also my balance is being held for XXXX months, adding up to a total of {$4100.00}. The email linked to my Paypal account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had fraud on my account in the amount of XXXX that was transferred in the middle of the night when I was in bed and my phone was XXXX in on my nightstand on XX/XX/20. I immediately called them and filed a claim and they refused to give me my money back and they suspended my acct while it was being investigated. I have since then asked them several times to close my account and they refuse to close it. They have asked me to email over my driver 's license to verify my identity which I did and now they are asking me to email over bank statements to verify I own those accounts. I feel like this is sensitive information they do not need to see especially when all I am asking is to close the account that is in my name. I have been getting the run around from them and I am tired of dealing with it. Venmo does nothing to help protect their customers from fraud and does absolutely nothing when attempting to close the account so it does not continue to happen.
Company Response:
State: AZ
Zip: 85143
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was contacted by Venmo stating there was activity violating terms of service and that my account was frozen. I stated to them the account has not been used in 7 months so there has been no activity and I requested specifics on this activity as it appears it may be fraudulent. Instead of assisting with any kind of fraud investigation, they simply froze the account which means I can not actually engage in any kind of preventative actions related to any fraudulent activity taking place ( or having taken place ) on the account that I did not actually initiate. Furthermore Venmo states they have support available via their XXXX account and despite repeated efforts to try to get assistance because I can not do so online as the account is frozen, they have failed to respond to any of my requests for support. Simply put, my account may be being used illegally by a third-party, Venmo is now aware of it and refusing to do anything to assist, they are blocking my access to my account so that I can not take actions to prevent this from occurring, and ignoring requests for assistance from the customer despite what is clearly a security issue.
Company Response:
State: OK
Zip: 73170
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Other service problem
Subissue:
Consumer Complaint: My account on Paypal was closed due to an unintentional mistake on my part and my money was suspended for 180 days and this is an unfair decision. case ID XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/XXXX venmo notified me by email that a payment on my account of {$200.00} from XX/XX/XXXX was being disputed. About a week later they froze my account, took my {$60.00} balance and said I can't use my account until I pay them the rest, {$140.00}. After emails and calling many times over the next 2-3 weeks I finally got the name of the person who made this payment to me 4 years ago. I reached out to her per venmos instruction and she told me she did not dispute any payments, nor does she have the same accounts or access to a refund from 4 years ago. Venmo said my dispute was closed and my account would remain frozen until paid in full. They stole my {$60.00}, and are demanding I pay them money that nobody asked for. I have copies of the emails for proof of how poorly they handled this, the last time I called this week they said they couldn't do anything else but reopen my dispute case, but there was nobody that could help me over the phone.
Company Response:
State: UT
Zip: 84005
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A