Date Received: 2022-03-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I contacted cfpb in reference to PayPal placing a hold on my funds totaling {$8400.00} and PayPal responded with they have rights in their guidelines to hold my money for up to 180 days its has been more than 180 days since XX/XX/XXXX I still havent received any notice of my money being released I have contacted PayPal on several occasions due to this altercation and they refuse to release my funds which they stated I should have received on or before XX/XX/XXXXXXXX XXXX
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2022-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: file a fraud complaint with paypal on XX/XX/22. FRAUDULENT CHARGES ON MY PAYPAL ACCOUNT., FROM A COMPANY CALLED XXXX I never ordered anything from XXXX i never received any service or merchandise from XXXX Paypal ignored my complaint and just closed my case, with out any investigation, Paypal closed the case 2 hrs after I filed the complaint, It is obvious that on they just automatically are closing cases with out investigating anything I want a refund of all the fraudulent charges the PayPal facilitated in the amount of {$130.00}.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2022-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX to after five months and 20 days PayPal stole {$5800.00} from my account and refuses to tell me why or what damages they incurred in order to steal this money from me. They are committing securities fraud. They are a total scam. They claimed they would give me my money back in 45 days at first if no damages were found. Then they claim they would give it back after six months and 10 days before that date they stole all the money. On XX/XX/XXXX.
Company Response:
State: IN
Zip: 46304
Submitted Via: Web
Date Sent: 2022-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, while trying to log into XXXX account on my new tv, I was prompted to email XXXX to conclude the setup process. A phone number then appeared on the tv, which I called. They said they were XXXX employees and were turning over all XXXX accounts to another type of account. In this fraud, I was told that for {$260.00} I would no longer have to pay the $ XXXX for XXXX XXXX for 5 years, and would also get several pay channels through XXXX for free. Neither was true. I paid through PayPal. The next day when I realized the scam, I called XXXX who said they were aware of the scam against many others, and I would have to try to get refund through PayPal. He also said his experience was that PayPal would not refund for the fraud. I filed a dispute with PP, and they said they would contact me. There is no way to contact PayPal, either by email, phone or chat. The chat request sends you into a loop that never allows the chat to occur. I have contacted XXXX XXXX XXXX, and they refuse to refund. I also filed complaint with XXXX XXXX, who pays PayPal for me, and they said I could only go through PayPal in that PP was not the one that defrauding me. Below I will paste a copy of the PayPal transaction : Paid with XXXX XXXX XXXX Credit Card XXXX You'll see " PAYPAL XXXX '' on your card statement. {$260.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX, CA XXXX United States Transaction ID XXXX Seller info AXXXX XXXX XXXX XXXX XXXX http : //advanceelectromech.com/ XXXX Purchase details One time {$260.00} Total {$260.00} Phone Number scammers gave me : XXXX, My customer ID # XXXX
Company Response:
State: CA
Zip: 92591
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Im unable to transfer my funds or send money from my Venmo account. I received a SBAD loan for my small business and have been unable to use my funds to get the supplies I need for such. The amount is {$10000.00}. The funds has been in my account since XX/XX/2021
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I signed up for a venmo account in order to receive a payment from someone. I received the payment. Whole waiting in line to receive the debit card venmo froze my account in claims that I may have violated their terms of service agreement. I not sure how I could have done so within the app due to the fact that the explanation for withholding my funds was only expressed in one sentence " Your account has been frozen. We believe you may have violated our terms of service agreement. '' I was attempting, in lieu of being able to use the account to pay for basic needs without at debit card, transfer money to a system that I already have in place in order to meet my basic needs as that was the purpose of money transfered to my venmo in the first place. Venmo has offered no explanation as to why I can not access my funds.Meanwhile, I sit here on the verge of losing basic needs such as a way to get to work, losing my job, not able to provide myself with nutrition, or self cares and pertinent medications that keep me healthy enough to function properly. My stability is hanging on by an accusation. This is financial no abuse. I am a vulnerable adult. I would explain this to Venmo but they do not afford communication in the opposing direction in order for me to accurately defend myself, which is also not ok. I will be making a report with the common entry point for a VA abuse investigation. Even if may have accidentally violated their terms of service, they should not, without proper explanation, giving me proper evidence and a way to defend my actions, be able to withhold my basic needs with a one sentence explanation as if I do not matter and not afford me the rights I am entitled to. They should not be able to stop me from meeting my basic needs or steal my money in order to " teach me a lesson. '' That lesson is resulting in my failure to thrive. I should at least be given the dignity to defend myself and not just treated like a reason for them to steal from me and not care that I'm XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX You don't mess with someones money without taking into consideration what that actually means. I have XXXX and this has mirrored past financial exploitation as well as triggered episodes of XXXX XXXX that has effected my ability to work.
Company Response:
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On or close to XX/XX/XXXX, a PayPal employee, accessed my personal information, and used it to open accounts at several banks, and crypto currency exchanges, including, XXXX XXXX Bank, XXXX Bank, XXXX Bank, XXXX Bank, XXXX Bank, XXXX, XXXX, and many others. On XX/XX/XXXX, sometime in the early morning, the same PayPal employee, or group of employees, accessed my PayPal account, linked the XXXX XXXXXXXX account that they had opened in my name, and transferred {$28000.00} to the XXXX XXXX account. They also changed the email address in my account to which transaction notifications would be sent, so I would not receive notifications of the new linked bank, and the money transfers they made. They even went so far as to begin text messaging my transaction notifications, from an XXXX area code, so I would not be aware that my transaction notifications had been redirected to a different email address. Except of course they omitted the transactions that they made in my account, including linking the new bank and the {$28000.00} transfer to XXXX XXXX. Over the next couple of days, they continued to send text messages of all of my actual transactions, verbatim as they appeared in my PayPal transaction history, even after PayPal had flagged unusual activity in my account and restricted access. Obviously, nobody outside of PayPal would have had that level of continued access to my account. FYI - I have turned over all of the text messages and other evidence to the Police. Fortunately, on XX/XX/XXXX XXXX shortly after the {$28000.00} was transferred out of my account, I happened to be in the account looking for some payments I was expecting, and immediately noticed the {$28000.00} transfer to a XXXX XXXX account. I've never even had any account at XXXX XXXX Bank. I immediately went into the PayPal fraud reporting page and reported the activity. A few minutes later, I received a text message from the same XXXX area code as follows : " Msg from paypal XXXX we reviewed Your Dispute And we issued your refund it takes XXXX business days for refund to appear in your PayPal account. Refunded amount : 28000.00 USD '' The message looks pretty suspicious, not worded very well, and obviously did not come from PayPal, but who outside of PayPal would have known the moment I had submitted a dispute of that {$28000.00} transfer. ( I turned over this text message to the police as well ) As PayPal stated, later on XX/XX/XXXX, after having conducted an " investigation '', they had determined that the {$28000.00} transfer was " not unauthorized '', and emailed their findings to me, but I didn't receive that email. I was told by one of the PayPal fraud representatives, that PayPal would never admit that the transfer was " unauthorized '' no matter what, because then PayPal would have to restore the funds to my account out of their own money, and they were never going to do that! She even warned me that I should not have kept a balance in my PayPal account, because PayPal does not have the same security as a real bank. Now who would have had access to my PayPal account, so they knew of every transaction that I made, at the moment I made it. Even exactly when I filed the dispute. So they could send me decoy text messages, redirect the actual PayPal messages, and steal money out of my account without me knowing. It was a really elaborate plan, that only could have been an inside job. But it didn't work. On XX/XX/XXXX, immediately after I noticed the new XXXX XXXXXXXX account linked to my PayPal account, I contacted XXXX XXXXXXXX fraud protection dept and they confirmed that an account had been opened in my name, with all of my personal information, including information that I only had used for PayPal security questions. The personal information that was used to open the XXXX XXXX account and the XXXX Bank account, and likely the others as well, was only known to PayPal!!! XXXX XXXX bank acted quickly restricting the account, and recalling a bunch of pending transfers to other places, and requested instructions to send the funds back to PayPal. PayPal, knowing that the entire scheme, was an inside job, perpetrated by one or more of their employees, simply ignored repeated efforts by XXXX XXXX to return the money to my PayPal account. On XX/XX/XXXX XXXX XXXX provided notice that the money had been returned to my PayPal account via an ACH reversal of the original transfer, and provided a trace number for the transaction, yet 3 weeks later PayPal still tells me that they can't find the funds!!!! The banking public should be astonished by the fact that this all happened on XX/XX/XXXX, and we caught it moments after it happened. The money has been tied up between global banks, that are household names, and almost 3 months later I still haven't gotten the money back!!!!!!!!!!!!!!!!!!!
Company Response:
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: Today XX/XX/2022, I attempted to purchase a set of shirts through XXXX XXXX XXXX. It prompted me to use PayPal. I entered my information, and received an email to verify my account with PayPal. Before I could even open it, I received a second email in the same minute, stating my account was " limited '', and they'll be keeping my card on file though I can't access it, or delete it, without any explanation. I called them to file a complaint, and spoke with an agent who recited to me reasons why she can't explain it. Although she does have the reasons on her screen, I am not privy to that information. I asked if I should be worried about fraud, she said I can't have that information. Essentially, they've recorded my debit card information, taken my address and personal info, and they're going to hold onto it with zero explanation of why, forever. I am not happy with this arrangement. I'm a straight-shooting guy, I don't run scams, I have no idea why they're doing this. Perhaps the whole entity is just collecting information for another, more corrupt entity?
Company Response:
State: CA
Zip: 92024
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: INQUIRES ON MY CREDIT REPORT I DID NOT AUTHORIZE XXXX PAYPAL XX/XX/2020
Company Response:
State: CA
Zip: 90301
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a phone call today from XXXX XXXX collections regarding paypal charges that were made in XXXX of XXXX. In XXXX of XXXX my identity was stolen as you can see from the history of my complaints. I was notified by some alerts from XXXX XXXX that someone was trying to open a {$10000.00} credit line in my name. Charges were added to the account and then reversed when I called paypal to speak with them about the identity theft. I am now being told that because the charges were reversed and items that someone else bought were never paid for, I am now responsible. These charges need to be removed. I am not going to pay these charges.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A