Date Received: 2022-03-09
Issue: Other service problem
Subissue:
Consumer Complaint: All emails from this company contain tracking pixels. Also known as web beacons, these secretive codes are embedded in all service emails and are designed to collect IP address, device and browser details, time, emails forwarded to, their private info, etc. Victims are all customers, and unlike cookies, there is no request for customers ' consent. Reference to existing privacy disclosure is considered ineffective as per all privacy laws. After years of reports to the customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond with consistent reasons of such mass surveillance and failure to provide any optout option. After complaints via emails, only things I heard are standard PR statements and ultimatum about unwillingness to remove secretive trackers.
Company Response:
State: OH
Zip: 44120
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Did a search for help desk number for PayPal. The search led to a site with XXXX number. The person posing as a help center for PayPal, asked questions that seemed legitimate. Then tried to get me to pay fee for a credit card that was supposedly taken out through my PayPal account. The following was a text that they sent me : Thank you for calling Paypal Support. We really appreciate your time & patience with us. XXXX XXXX XXXX is XXXX. Call back XXXX. XXXX XXXX, XXXX XXXX XXXX Thank you, Paypal Support. XXXX additional number they used. They hacked my PayPal account and tried to get funds out.
Company Response:
State: WA
Zip: 98686
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Paypal recently placed on freeze on my account. They asked for additional information twice but still refuses to unfreeze the account. I've decided not to use their service but now they wont allow the account to be closed. There asking for so much information that i believe will compromise my identity which has already been stolen multiple times. The account has a zero balance. I've tried to close the account on XX/XX/2022.
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo deactivated my account without telling why it was deactivated. Im not a scammer or anything along those lines. They sent me an email saying it will be permanently deactivated because I broke a rule. That was in XXXX on 2021. They stated that my funds will be held in my account for 140 days. They sent me an email 2 days ago saying I can transfer the money out of my account but since then I changed banks so I took off the bank that was on Venmo but it wont allow me to add the other one. I emailed them again and I keep getting the run around. Wait 5 days and someone will email you. You cant call and speak to someone because they always say wait for an email.
Company Response:
State: FL
Zip: 33617
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: My card was charged from this company without my consent. I do not have an account with this company nor dont know how they got my card information.
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I had a transaction done with an individual through Venmo and she scammed me. We met at a garage sale and she wanted to buy my phone that I was selling and she paid me through Venmo. We never exchanged any contact information so I had no way to communicate with her afterward. She disputed the money after a week, so she received my phone and got back her money. Venmo is making me pay the XXXX back even though I don't have it. Since we didn't exchange contact info I don't have any screenshots of communication between us.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Venmo took XXXX $ for me and closed my account right after without giving my money back after I uploaded my id n bank statements
Company Response:
State: TX
Zip: 75159
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I purchased an airline ticket for my husband with XXXX XXXX. I chose PayPal as the payment option, and selected " use PayPal balance '' for the transaction, because I had {$2600.00} in my PayPal account at the time. The total cost of the purchase was {$2500.00} ( {$2500.00} for the ticket + {$41.00} for seat upgrade ). After the purchase, I checked my PayPal account and saw that my {$2600.00} balance was reduced by {$2500.00}, as expected. The following Monday, XX/XX/XXXX, I checked my XXXX credit card account ( which is linked to my PayPal account ) and saw that a {$2500.00} charge from XXXX posted to my credit card account. Upon reviewing my PayPal account, I found that the {$41.00} seat upgrade posted with the funding source as " PayPal balance '', but the airline ticket posted with the funding source as my XXXX card. However, my PayPal balance was still reduced by {$2500.00}. I spoke to PayPal, and they said that for some reason, there is still a temporary hold/pre-authorization on my PayPal funds XXXX though the transaction posted to a different account. I was told by PayPal that only the merchant could cancel a pending charge. I contacted XXXX XXXX and they told me there is nothing they can do because they have limited access to PayPal transactions and do not see a pending charge on their end. I then contacted PayPal again and was told they would escalate the situation and I would receive a call back, but as of today I have received no further communication and there is still over {$2500.00} tied up in this mistaken pending charge. The only concrete response I have received is that I have to wait 29 days for the pending charge to " fall off '' to get my Monday back, which is causing major financial hardship for my family. I spoke to 2 different people with PayPal customer service and they could both see the issue from their end. I have been unable to get XXXX XXXX and PayPal to communicate with each other directly to remedy this problem.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Today, XX/XX/2022, I accidentally clicked " Create an Account '' instead of " Continue as a Guest '' while trying to make a purchase off of XXXX from a vendor who only accepts Paypal. Because there was no confirmation modal, I immediately got an email asking me to set up a password. I tried to see if there was a way I could close the account without setting one up, but made no headway. I then set up a password, and tried to close the account but was blocked and told I needed to contact customer service. Because this issue arose outside of their business hours, I tried their chat bot, which informed me that my account was limited, and that to close it, I would need to undo the limits by confirming a credit card and by uploading a photo ID. I do not want to give this company any more of my information, and I do not want to have to waste any more time jumping through their hoops.
Company Response:
State: MN
Zip: 55116
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On the XXXX of XX/XX/XXXX PayPal permanently limited my account for 180 days which I have been serving, expected to elapse on XXXX XX/XX/XXXX and have my funds ready for withdrawal. But on the XXXX of XX/XX/XXXX I logged into my account only to discover that my balance has been cleared by PayPal on the XXXX of XXXX over what the tagged 'Damages on Acceptable User Policy ''. I have contacted them through mails and calls and recently chatted their contact support up via XXXX to explain which policy I violated after my account has been dormant for months due to limitations placed on it by them, but the could not give me a positive response from any of the medium. Instead the keep shying away from questions of which policy that was violated. This is an unfair treatment being melted at me. I have gone back to these so called 'Acceptable User Policy ' severally and can't find which policy I violated because I have being transparent with my dealings with them over the years. These brought me here to seek help and justice recover my funds in the amount of {$1700.00}.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A