Date Received: 2022-03-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I sent a payment to a coworker. This payment was returned and both of our accounts were frozen. They asked us for our ID Cards. We both sent in our Driver 's Licenses. Then my account was closed, with {$2000.00} in it. And I was told I had to wait 180 days for the money to be returned to me. I read their Terms of service and the transaction to my coworker in no way violated their terms of service. I reached out to them again for an explanation and am not being given an answer as to what rule I violated. I feel like their algorithms are running wild and canceling accounts with no human oversight, as if a human were to look into this I don't believe my account would be canceled. I need access to my money, it is alot of money to me, and is creating undo stress and hardships for me.
Company Response:
State: CT
Zip: 06051
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account and take my money for no reason, i was collecting donations from my friends and family to help my dad because he is in hospital, i am using this account for 6 years, now its closed and they take the donations, they asked me to wait for 180 but my dad is XXXX in hospital, i have read user agreement and i didn't do nothing wrong. XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: With great pain, I say that I have been Ponzi scammed using Paypal's platform. I learned the hard way that due to gaps in Paypal's policies, scammers have a free run. Let me share my story with you. I was a newbie investor and signed up for a service that promised better returns. Initially, I had some gains and mostly losses. I continued to follow his investment alerts but started making losses. When I confronted him about the loss, he suggested that I join his private club where my principal/capital will be safe and make XXXX returns in a single day and I would get such an alert once a month. After a lot of discussions and assurances, I signed up for his private club through Paypal by paying XXXX (Scammer asked me to make payment only through Paypal). I received my sure shot 100% signal in XXXX and invested XXXX based on his alert and lost XXXX. When I reached him for compensation as per the agreement, he asked me to arrange for capital again and this time I would receive a stock alert that would recoup all my losses and named it as "core signal", which happens only once a year last time someone made XXXX. I felt all his words to be fishy and reached out to Paypal for help as he wasn't ready to refund the money that I paid. I provided Paypal with all the relevant screenshots of our chat conversations. Paypal upon investigation enlightened me of their buyer protection policy that Financial investments wouldn't be covered and then I understood the reason for the scammer insisting on only using PayPal's platform. Upon further conversations with friends and other family members, I was told that this is a complex XXXX scheme and reviewed the XXXX XXXX Scheme's red flags. I reached out to Paypal and appealed that this is a XXXX scam and PayPal's AUP policy doesn't allow such XXXX scams or "Get Rich Schemes" on their platform with proof. Sadly, PayPal denied the case stating their policy yet not doing anything. I reached out to the merchant aka XXXX Based Scammer but no response either from their customer care or financial analyst. This is in addition to my previous complaint XXXX with CFPB) My questions to PayPal are as follows: 1) As per AUP policy, merchant offer Financial products on PayPal needs pre-approval. Could you please let us know when was this firm registered, Also, as per XXXX, brokers or firms offering should be registered with them - Could you please share their registration no. or XXXX XXXX XXXX XXXX XXXX XXXX? (Link to XXXX XXXX XXXX) 2) I have shared all the info related to Merchant offering "Get Rich Scheme" on PayPal's platform which is a violation. Do you please share the outcome of the investigation? 3) As per Seller Policy (https://www.paypalobjects.com/marketing/ua/pdf/US/en/ua-032122.pdf), it says Payments that are invalidated and reversed - You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. Could you PayPal explain in my case the transaction cannot be reversed inspite of providing the proof. 4) CFPB (https://www.consumer.ftc.gov/articles/mobile-payment-apps-how-avoid-scam-when-you-use-one), Did you send money through a money transfer app? - Report the fraudulent transaction to the company behind the money transfer app XXXX
Company Response:
State: TX
Zip: 77380
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: When I tried to send money from a gaming app I use XXXX XXXX to PayPal. PayPal refused to accept the payment of {$2.00} stating that I had violated the terms and conditions and they have permanently suspended my account of {$3.00}. Near as I can tell it is for carrying a balance which their terms and conditions say you can't do. This makes no sense to me because why issue me a debit card to remove money from my balance. Also how can you transfer money if you can't move it to them and then transfer it to where it goes. I wrote to them and they sent me a link that I can't access as it states that they are having a internal server problem. I can't copy anything on PayPal as they block all screenshots. If you read their terms and conditions you will see that no one can use their service without violating this term that you can't carry a balance. If everyone is in violation then they should shut down their operations and refund everyone their money.
Company Response:
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Problem adding money
Subissue:
Consumer Complaint: My money has been placed in paypal for a long time, and I have been unable to withdraw my money. I have contacted them for many times, but they always say that they are still reviewing, so I don't know how long I need to wait My email address XXXX XXXX
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: This week, PayPal suspended their services in XXXX. Despite having all the data, they did not bother to notify the impacted customers here, in the US. Not a single email to those who transfer money regularly to warn about the upcoming change, and no information on the website. " You can't send money right now. Your recipient can't accept payments right now. '' is the only message I received when trying to pay a teacher in XXXX. PayPal is known for poor customer service, but this is a new low.
Company Response:
State: CT
Zip: 06902
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: To Whom it may concern, My name is XXXX XXXX from XXXX, I am using Paypal checkout as a payment method for my XXXX website. Few days ago my paypal account was terminated without notice and it has a 180-day hold period now. ( Total amount {$10000.00} USD ) My Email : XXXX My PayPal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: This report will name Venmo as fault for lack of consumer protection. My other report is # Complaint Number XXXX. On XX/XX/2022, I was deceived by an imposter for XXXX XXXX, a hiring manager for XXXX XXXX XXXX, conducted an interview and hired me with a signed contract for a position in procurement. He told me to make payments for his vendors to deliver electronics for the new position working remotely. Someone posing as an employer spent the last 7 days online with me, conducted a 2 hour job interview, made a job offer, and hired me. He then requested I submit money to a vendor to buy a work computer and printer for my usage working from home. He hired me to work for XXXX XXXX as a procurement specialist, along with a written job offer and job description given. Through XXXX mobile banking, I submitted a check he emailed, under the guise of buying these electronics. He instructed I pay out XXXX payment on Venmo. He contacts me through XXXX XXXX, and is waiting for me to cash the next deposited check. The scammer is posing as XXXX XXXX, a hiring manager and investor communicating with me for the last 5 days. Job offer arrived by email from XXXX XXXX of XXXX XXXX. I have saved the email communication, Wire app communication, and screen shots of the bank transactions on my computer. I only chatted and emailed with " XXXX '' but no voice or zoom meetings, and never spoke to anyone. On XX/XX/XXXX, he asked me to make a Venmo payment, but I never saw it go through. I did not receive an email that it went through. The screen just went to the main screen instead of alerting " your payment has been made ''. Inside the account, it never said it was paid in the list of recent transactions. Nor was I alerted to this problem. All of this was cause for concern, so I did a stop-payment for Venmo payment at my bank. However, Venmo paid it anyway for {$1000.00} without my consent. Venmo is still seeking this payment though I stopped it. The sensitive information the scammer obtained was my Social Security number, home address, last 4 digits of my banking account, and my signature. I think I should not have to pay because of the faulty transactions from Venmo.
Company Response:
State: CA
Zip: 95008
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a paypal account but system dont let me use it because say Im a risk and then block and limit my account, I sent all the documents that PayPal system needs to verify my identity and open my account but they were unable to activate or remove the limitation
Company Response:
State: TX
Zip: 78840
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was trying to fix my account yesterday by putting some cash in the bank and paying back PayPal, I had XXXX dollars i owed to PayPal and about XXXX for my bank, I fixed my banking issue and gave PayPal a little over XXXX using the cash pay system for certain stores, I pay off both, go home, hoping the problem is over, check my account today and my bank has charged me XXXX dollars in overdraft fees, PayPal charged me again for the XXXX dollar fee, putting my account back into the negative and that made my bank charge me XXXX dollars again. They did however left me the other XXXX from when I paid them off using XXXX but that does not change the fact that my account is negative XXXX atm. I went on the messaging system, was meet with the automated message saying they are reviewing my message.
Company Response:
State: IN
Zip: 46947
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A