Date Received: 2022-03-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I attempted to send money via Venmo and my account was frozen. I reached out to customer service and they refuse to tell me why. At this point I want to deactivate my account but they wont allow me and are holding {$32.00} of my money and wont allow me to withdraw it. All attempts to resolve the issue have been met with zero information just claiming someone will reach out in the next 4-5 days.
Company Response:
State: MA
Zip: 01085
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX XX/XX/2020 XXXX I was trying to add to PayPal balance. Because I was working on a comic with my artist and one of ways to pay him was through PayPal. But once he increase his price due to home bills related issues. I have to find a way more effective way to pay him. So I decided to use PayPal as a vault to hold money, like 150 this week put another 150 next week to complete the project before he change his price again. But now they telling me I can't transfer and my account is ban. I can't use PayPal anymore. But I haven't done anything illegally. And alot of people has been having this problem. I already sent them my state ID, even called and talked to them.
Company Response:
State: IL
Zip: 60438
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: I tried to make a wig purchase on XXXX website which uses Pay Pal to collect payments. My transaction was declined on 3 different sites who all use paypal to collect the funds. I called Paypal and was told I had to use another form of payment. I have never had any fraud issue with paypal or any of my cards. I did have one issue where I contacted the credit card company for a dispute with a merchant who also used paypal. So I believe paypal is trying to force me to use a debit card where once your money is taken if there is a dispute the bank will do nothing but tell you that you gave them the debit card number. I believe they will not let me use any credit cards because if there is a dispute the credit card company will snatch the money back until the issue is resolved. Paypal accepts credit cards it says it on their site. So I should not have to use a debit card and they continue to keep rejecting my brand new credit card. Not only that I was just ripped off by a paypal vendor using my bank card. PayPal did absolutely nothing and I sent them all the details and facts I never received my money back from the fraud.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX, 2022, I attempted to send {$1000.00} to recipient XXXX XXXX via Paypal. The money ( {$1000.00} ) was subsequently removed from my XXXX bank account and forwarded to the wrong email address for the recipient. I did not designate the address utilized by Paypal for the individual who received and accepted the funds in question.
Company Response:
State: OH
Zip: 44145
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have disputed numerous transactions, I cant get into my account probably because they want to limit my account for the 4th time. I never got all the money so I disputed them again as it has been over a month now. a payment that was for services was refunded to a client, under a buyer protection and it is a service I tried to dispute this and several transaction including XXXX and XXXX XXXX charges that were unauthorized and it also would not allow me
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo says my account is frozen after I was sent {$65.00} to my Venmo account. That was my first and only transaction so far. Email received from Venmo says account is frozen due to account activity that caused an alert of some sort. I am unable to access my funds and Venmo refuses to provide me with information and instructions on how to retrieve the money that is rightfully mine
Company Response:
State: MN
Zip: 55428
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I processed two transactions via XXXX powered through PayPal and they canceled both transactions I have a pending hold that has not been released yet I contacted them as well as the card company ( RushCard ) the transaction has been pending since the XXXX I called them and they said that they would send me and the card company an email that shows it was lofted the card company said if they can provide that, they will do it manually on there end its {$1600.00} + the fees The transactions action numbers are XXXX and XXXX
Company Response:
State: NV
Zip: 89081
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX I made a purchase paid via PayPal. I reported to them that I feel the vendor was a scammer. The vendor contact info was a fake email that was XXXX so I couldnt contact the seller. PayPal would not stop the payment from my checking account. Once the payment was made I opened a dispute with PayPal because the goods were never received. I have confirmed with XXXX that the tracking number given by the seller ( scammer ) is not associated with me and my address. PayPal continues to ask for additional information from me for a week. A total run around. Their protection plan is supposed to handle this and provide a refund. They have closed my dispute in the sellers favor because it shows a delivery was made but it was not made to me.
Company Response:
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as i assume it has to be. I have not been able to get help from them for months but i just remembered i could file a report in here as i feel they are not doing their job properly and it is affecting my business and my deals as i used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXXvictim of felony fraud involving people impersonating police officers Call received from the XXXX Police Department indicating that I was being charged with citations for not appearing for grand jury selection. Attempted to collect monies that I was being told were to pay the citations before appearing in front of a judge for contempt of court. Money was transferred and upon discovery that this a fraud, one account was closed and stop payments were made on the additional account. I attempted to call Venmo to notify and their office was closed. Venmo proceeded to pay the fraudulent accounts after they saw the stop payments without checking with me. They acknowledged that they saw the top payments per my phone call to them. Venmo wants me to pay these amounts which I will not do and they proceeded to take {$440.00} from my account that was for my son 's security deposit for his college housing. I have the police report available as well as any additional information.
Company Response:
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A